Journal of Organizational Computing and Electronic Commerce最新文献_第3页

‘DON’T FOOL ME, AS IT IS YOUR LOSS’ - IMPACT OF DECEPTION ON INFORMATION PRIVACY “别骗我，因为这是你的损失”——欺骗对信息隐私的影响

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2023-09-01 DOI: 10.1080/10919392.2023.2253086

Abhishek Kumar Jha, Saurabh Kumar

引用次数: 0

UNDERSTANDING PRIVACY PARADOX: AN EXPERIMENTAL APPROACH TO STUDY PRIVACY CONCERNS AND ACTUAL DISCLOSURE AMONG APP USERS 理解隐私悖论：一种研究应用程序用户隐私问题和实际披露的实验方法

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2023-08-31 DOI: 10.1080/10919392.2023.2251328

Sakhhi Chhabra, Jaydeep Mukherjee, Madhushree N Agarwal

{"title":"UNDERSTANDING PRIVACY PARADOX: AN EXPERIMENTAL APPROACH TO STUDY PRIVACY CONCERNS AND ACTUAL DISCLOSURE AMONG APP USERS","authors":"Sakhhi Chhabra, Jaydeep Mukherjee, Madhushree N Agarwal","doi":"10.1080/10919392.2023.2251328","DOIUrl":"https://doi.org/10.1080/10919392.2023.2251328","url":null,"abstract":"ABSTRACT Consumers increasingly protest invasions of privacy by digital applications and platforms, yet they habitually reveal more information than their disclosure intent. This paradoxical behavior has been explained using rational and irrational reasons (cognitive biases and heuristics), but they have been essentially conjectural. Thus, in this research, we empirically verify the existence of the privacy paradox and test four such reasons using quasi-experiments: privacy calculus as a rational explanation, information asymmetry as part of bounded rationality, bandwagon effect as a cognitive bias, and trust as a decision-making heuristic. A dummy app was developed to collect data from 594 mobile application users. The existence of the privacy paradox was tested using regression between privacy concern and actual disclosure. Following this, the reasons for the privacy paradox were tested using ANOVA. We concluded that privacy paradox exists in the defined sample, and the two reasons that explain the privacy paradox are information asymmetry and the peanut effect.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"1 1","pages":""},"PeriodicalIF":2.9,"publicationDate":"2023-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45006356","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

HOW DOES INFORMATION DISCLOSURE OF CRYPTOCURRENCY WHITEPAPER AFFECT INITIAL COIN OFFERING FUNDRAISING SUCCESS? 加密货币白皮书的信息披露如何影响首次代币发行筹款的成功？

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2023-04-03 DOI: 10.1080/10919392.2023.2241824

Zhunzhun Liu, Lu-Xi Zou

{"title":"HOW DOES INFORMATION DISCLOSURE OF CRYPTOCURRENCY WHITEPAPER AFFECT INITIAL COIN OFFERING FUNDRAISING SUCCESS?","authors":"Zhunzhun Liu, Lu-Xi Zou","doi":"10.1080/10919392.2023.2241824","DOIUrl":"https://doi.org/10.1080/10919392.2023.2241824","url":null,"abstract":"ABSTRACT The main function of the initial coin offering (ICO) whitepaper is to eliminate the impact of information mismatch between investment and financing parties. Based on signaling theory, this study analyzes the factors that affect the success of ICOs. To analyze the impact of the disclosure of whitepapers on successful ICO fundraising, the whitepaper information is classified into four directions: fundraising characteristics, project characteristics, human capital, and social capital. At the same time, supplement the ICO project information regarding each cryptocurrency with public information on their official website and social media, ensuring the timeliness and integrity of the analyzed data. Analyze the impact of disclosure on the success of an ICO by constructing a logistic regression model. Due to the two extremes of regulation for cryptocurrency in different countries, either their registration is forbidden or the absence of regulation, resulting in the lack of uniform standards for the information disclosed in the whitepaper, and it is difficult to distinguish between true and false. Low-quality information disclosure has little impact on the successful financing of ICOs and has limited reference value to cryptocurrency investors and investors alike.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"33 1","pages":"22 - 40"},"PeriodicalIF":2.9,"publicationDate":"2023-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47283273","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

AN ONTOLOGY BASED PRODUCT RECOMMENDATION SYSTEM FOR NEXT GENERATION E-RETAIL 面向下一代电子零售的基于本体的产品推荐系统

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2023-04-03 DOI: 10.1080/10919392.2023.2226542

Ali Murat Tiryaki, S. Yücebaş

{"title":"AN ONTOLOGY BASED PRODUCT RECOMMENDATION SYSTEM FOR NEXT GENERATION E-RETAIL","authors":"Ali Murat Tiryaki, S. Yücebaş","doi":"10.1080/10919392.2023.2226542","DOIUrl":"https://doi.org/10.1080/10919392.2023.2226542","url":null,"abstract":"ABSTRACT The number of e-commerce resources has increased considerably. Thus, it has become important for sellers to be able to quickly recommend products to potential buyers. Some product recommendation systems developed for this purpose. However, due to the lack of semantics, the systems’ success in recommending accurate products according to user preferences is low. In this study carried out within the scope of a state-funded R&D project, an ontology-based personalized product recommendation system named E-Prod was developed. E-Prod tracks various e-commerce systems in real time and transfers the product information to the ontology model. E-Prod uses a novel recommendation approach that combines machine learning and semantic matching to provide personalized recommendations. The system learns user’s preferences based on semantic relationships between products by monitoring their behaviors. In this way, accurate recommendations are made by semantic matching between products and user preferences. E-Prod has been tested with over 250 registered users and compared to traditional collaborative recommendations in terms of accuracy, precision, and recall. As a result, E-Prod outperformed traditional methods by 92.79% accuracy, 92.93% precision, and 90.58% recall. Within the scope of this study, E-Prod covers the clothing, shoes, and bag retail sectors. However, it provides a generic infrastructure for new generation e-commerce systems. Its reusable modules can be adapted to any domain.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"33 1","pages":"1 - 21"},"PeriodicalIF":2.9,"publicationDate":"2023-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49038060","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A STUDY ON CONTENT CREATOR COMPETENCIES INFLUENCING YOUTUBE CHANNEL LOYALTY AND VIEWING SATISFACTION 内容创作者能力对YOUTUBE频道忠诚度和观看满意度的影响研究

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2023-04-03 DOI: 10.1080/10919392.2023.2249785

Jae-Min An, Choong C. Lee, Nayeon Kwak

引用次数: 0

CAN CYBER RISK OF HEALTH CARE FIRMS BE INSURED? A MULTINOMIAL LOGISTIC REGRESSION MODEL 医疗保健公司的网络风险可以投保吗?一个多项逻辑回归模型

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2023-04-03 DOI: 10.1080/10919392.2023.2244386

Swati Jain, Arunabha Mukhopadhyay, Saloni Jain

引用次数: 1

HOW DOES AN ENTERPRISE USE SOCIAL MEDIA POSTS TO ACQUIRE ONLINE SOCIAL CAPITAL? A MEASUREMENT PERSPECTIVE BASED ON WECHAT USERS’ DIGITAL FOOTPRINTS 企业如何利用社交媒体帖子获取网络社交资本？基于微信用户数字足迹的测量视角

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2022-10-02 DOI: 10.1080/10919392.2022.2162288

Yue Xu, Weiping Chen, Terence T. Ow

{"title":"HOW DOES AN ENTERPRISE USE SOCIAL MEDIA POSTS TO ACQUIRE ONLINE SOCIAL CAPITAL? A MEASUREMENT PERSPECTIVE BASED ON WECHAT USERS’ DIGITAL FOOTPRINTS","authors":"Yue Xu, Weiping Chen, Terence T. Ow","doi":"10.1080/10919392.2022.2162288","DOIUrl":"https://doi.org/10.1080/10919392.2022.2162288","url":null,"abstract":"ABSTRACT The popularity of social network sites provides enterprises with innovative opportunities to build online social capital with customers. However, little is known about how to measure and facilitate the online social capital of a company in the context of social media. This study examined the antecedents of enterprises’ online social capital based on the specific characteristics of their messages posted on social media. Drawing upon the social capital theory, this study first proposed a measurement system of online social capital with users’ digital footprints. By assigning WeChat posts’ characteristics into outer and inner layer features, the empirical findings with 968 WeChat posts show the features of the outer layer, including title vividness and the sequences of posts, have positive effects on acquiring online bridging social capital; other features that consist of content type, content vividness, and customers’ testimonials embedded in a post significantly promote the acquisition of bonding social capital. Further, this study provides guidelines for effective messaging strategies that business executives can use to gain online social capital via social media posts.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"32 1","pages":"175 - 195"},"PeriodicalIF":2.9,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42707885","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

DEEP LEARNING-BASED CUSTOMER COMPLAINT MANAGEMENT 基于深度学习的客户投诉管理

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2022-10-02 DOI: 10.1080/10919392.2023.2210049

Yildiray Anagün, Nur Sultan Bolel, Ş. Işık, Serif Ercan Ozkan

{"title":"DEEP LEARNING-BASED CUSTOMER COMPLAINT MANAGEMENT","authors":"Yildiray Anagün, Nur Sultan Bolel, Ş. Işık, Serif Ercan Ozkan","doi":"10.1080/10919392.2023.2210049","DOIUrl":"https://doi.org/10.1080/10919392.2023.2210049","url":null,"abstract":"ABSTRACT In recent years, managing customer complaints poses a problem for companies due to the increasing market and customer base. One of the most effective ways to speed up the handling of complaints is to categorize customer issues and automatically forward complaints to relevant officers or departments. This reduces the response time to complaints and ensures that specific complaints are being handled by the people with the right expertise. Also, the companies can create a strategy exclusively for certain types of problems, which will hasten the problem resolution. In this article, we propose an intelligent customer complaint management system (CCMS) for financial services organizations. We described a pre-processing technique for Turkish agglutinative language using deep learning algorithms and it was not previously considered in the literature. Furthermore, the performance of the algorithm has been significantly increased by choosing the appropriate combinations of pre-processing tasks. The proposed method not only greatly increases text classification’s utility for a broader range of customer complaints, but it also yields improved overall performance, recorded with a 96% accuracy score. The findings of the experiments show that the proposed approach is more effective than the other state-of-the-art strategies.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"32 1","pages":"217 - 231"},"PeriodicalIF":2.9,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46429264","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

CHATBOTS IN THE WORKPLACE: A TECHNOLOGY ACCEPTANCE STUDY APPLYING USES AND GRATIFICATIONS IN COWORKING SPACES 工作场所的聊天机器人：一项应用于共享办公空间的技术接受研究

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2022-10-02 DOI: 10.1080/10919392.2023.2215666

C. Kopplin

{"title":"CHATBOTS IN THE WORKPLACE: A TECHNOLOGY ACCEPTANCE STUDY APPLYING USES AND GRATIFICATIONS IN COWORKING SPACES","authors":"C. Kopplin","doi":"10.1080/10919392.2023.2215666","DOIUrl":"https://doi.org/10.1080/10919392.2023.2215666","url":null,"abstract":"ABSTRACT The uses and gratifications approach is used to examine chatbot acceptance in coworking spaces, identifying how coworkers perceive the technology and may use it to facilitate their tasks. To do so, potential influence factors shaping technology acceptance are explored, and a sample of 101 German coworkers is employed to confirm the framework drawing on a quantitative combination of partial least squares structural equation modeling and necessary condition analysis. Instrumental and non-instrumental gratifications, as well as social norm, influence chatbot acceptance in the form of sufficient and necessary conditions, and social norm appears to have a more substantial impact than hedonic factors in terms of sufficiency. However, social norm is not a necessary condition. A moderator analysis reveals that privacy concerns, age and gender do not affect individuals’ intention to use a chatbot. Coworking space providers thus benefit from establishing a standard chatbot solution to leverage social norm, and the chosen solution needs to fulfill hedonic expectations in addition to being useful. Software vendors may also integrate dedicated interfaces to powerful solutions such as ChatGPT.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"32 1","pages":"232 - 257"},"PeriodicalIF":2.9,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44212574","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A PERFORMANCE INDEX FOR TRADITIONAL RETAILERS INCORPORATING DIGITAL MARKETPLACE: BENCHMARKING THROUGH DATA ENVELOPMENT ANALYSIS (DEA) 结合数字市场的传统零售商绩效指标:通过数据包络分析(dea)进行基准测试

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2022-10-02 DOI: 10.1080/10919392.2023.2177070

Isotilia Costa Melo, P. N. A. Junior, J. S. Callefi, T. K. Kodama, M. S. Nagano, D. Rebelatto

{"title":"A PERFORMANCE INDEX FOR TRADITIONAL RETAILERS INCORPORATING DIGITAL MARKETPLACE: BENCHMARKING THROUGH DATA ENVELOPMENT ANALYSIS (DEA)","authors":"Isotilia Costa Melo, P. N. A. Junior, J. S. Callefi, T. K. Kodama, M. S. Nagano, D. Rebelatto","doi":"10.1080/10919392.2023.2177070","DOIUrl":"https://doi.org/10.1080/10919392.2023.2177070","url":null,"abstract":"ABSTRACT In competitive markets, such as electronic commerce, evaluations of base-level performance and benchmarking are fundamental for retailers focusing efforts. Hence, we propose a new and practical approach to measuring retailers’ relative performance and benchmarking through a unique index that integrates digital, physical, and financial factors. We investigated 13 traditional retailers controlling 36 marketplaces (i.e., online platforms) in Brazil in 2020. The traffic to the marketplace, the companies’ inventory, capital intensity (physical infrastructure), and gross margin were used in the slacks-based measure and data envelopment analysis (DEA) model, followed by a slacks-based measure super-efficiency model for the sensitivity analysis. Companies’ relative performance is then determined, as well as thei customized targets for achieving efficiency. Three types of marketplaces are explored: pure (direct sales from suppliers to consumers for a fee), reselling (products purchased from suppliers and resold), and hybrid (both options direct and resale, depending on the product). Although data envelopment analysis has already been applied to examine retailers’ performance, there are few extant applications to e-commerce. Our findings show that retailers who operate through specialized (normally reselling) marketplaces tend to be inefficient, and retailers prefer to manage one non-specialized (normally hybrid) marketplace and focus efforts on achieving efficiency instead of managing many marketplaces inefficiently.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"32 1","pages":"196 - 216"},"PeriodicalIF":2.9,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43701547","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1