Journal of Organizational Computing and Electronic Commerce最新文献_第4页

AN INTEGRATIVE AGILE ITSM FRAMEWORK OF TENETS AND PRACTICES – ITS DESIGN AND EXPLORATORY UTILIZATION 一个原则和实践的集成敏捷ITSM框架&它的设计和探索性利用

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2022-04-03 DOI: 10.1080/10919392.2022.2068905

Manuel Mora Tavarez, J. Gómez, Paola Y. Reyes-Delgado, Olayele Adelakun

{"title":"AN INTEGRATIVE AGILE ITSM FRAMEWORK OF TENETS AND PRACTICES – ITS DESIGN AND EXPLORATORY UTILIZATION","authors":"Manuel Mora Tavarez, J. Gómez, Paola Y. Reyes-Delgado, Olayele Adelakun","doi":"10.1080/10919392.2022.2068905","DOIUrl":"https://doi.org/10.1080/10919392.2022.2068905","url":null,"abstract":"ABSTRACT The modern business environment and global covid-19 pandemic effects have led to any relevant business organizational activity, like e-commerce, to rely on on-premise and cloud information technology (IT) services. To deliver high-quality IT services, plan-driven IT Service Management (ITSM) frameworks and standards have been used in business organizations in the last two decades. Nowadays, new and claimed agile ITSM frameworks and standards have emerged but there is a scarcity of studies on their extent of agility coverage. This research addresses this knowledge gap. First, we elaborated a plausible Integrative Agile ITSM Framework of Tenets and Practices from a selective review of the main related SwE and ITSM literature. Second, we populated the integrative framework with all available evidence about the agile tenets and practices reported in the official publications of the new five ITSM frameworks and standards. Third, we explored its utilization with a Panel of ITSM Experts for ranking how much the new five ITSM frameworks and standards fit the integrative framework. Exploratory results revealed high concordance among experts to qualify ITIL v4 and VeriSM as agile, and FitSM, and the two ISO/IEC standards as lightweight but not agile. This research contributes to the ITSM literature with an Integrative Agile ITSM Framework of Tenets and Practices, and the ITSM practice with an exploratory evaluation from ITSM experts on the adherence to it from the new five ITSM frameworks and standards. Given the critical dependence of any business activity on IT services, further theoretical and empirical research is worthy to be pursued.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"32 1","pages":"99 - 129"},"PeriodicalIF":2.9,"publicationDate":"2022-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49091292","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Examining the Mediating Roles of Green Image and Readiness in Firms’ Green Information Technology Practices: An Organizational Legitimation Perspective 检验绿色形象和企业绿色信息技术实践准备的中介作用:一个组织合法性的视角

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2022-04-03 DOI: 10.1080/10919392.2022.2069455

Han-fen Hu, P. H. Hu, H. Yen, B. Yen

{"title":"Examining the Mediating Roles of Green Image and Readiness in Firms’ Green Information Technology Practices: An Organizational Legitimation Perspective","authors":"Han-fen Hu, P. H. Hu, H. Yen, B. Yen","doi":"10.1080/10919392.2022.2069455","DOIUrl":"https://doi.org/10.1080/10919392.2022.2069455","url":null,"abstract":"ABSTRACT This study proposes a dual-path view to explain firms’ green information technology (GIT) practices from the organizational legitimation lens. It explicates essential influence pathways that shape firms’ responses to essential external pressures for environmental sustainability, including the general public’s awareness of environmental protection, industry norms, and competitors’ green practices. This study emphasizes the mediating roles of a firm’s pursuit of a green image and its readiness for green practices, which represent symbolic and substantive legitimacy actions, respectively. Survey data from 152 leading manufacturers and 152 service firms in Taiwan are used to test the hypotheses empirically. The results show that the general public’s environmental awareness, industry norms, and competitors’ green practices influence firms’ GIT practices through their pursuit of a green image and green readiness. A comparative analysis further indicates that green readiness mediates the effects of external pressures for service firms but not for manufacturers, whereas the pursuit of a green image mediates the impacts of external pressures for manufacturing firms but not for service firms.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"32 1","pages":"130 - 152"},"PeriodicalIF":2.9,"publicationDate":"2022-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42190933","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

THE RELEVANCE OF DESTINATION MANAGEMENT SYSTEMS’ FUNCTIONALITIES: A MODEL BASED ON STAKEHOLDERS’ VIEW 目的地管理系统功能的相关性：一个基于利益相关者视角的模型

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2022-01-02 DOI: 10.1080/10919392.2022.2036568

J. Estêvão, L. Teixeira, M. J. Carneiro

{"title":"THE RELEVANCE OF DESTINATION MANAGEMENT SYSTEMS’ FUNCTIONALITIES: A MODEL BASED ON STAKEHOLDERS’ VIEW","authors":"J. Estêvão, L. Teixeira, M. J. Carneiro","doi":"10.1080/10919392.2022.2036568","DOIUrl":"https://doi.org/10.1080/10919392.2022.2036568","url":null,"abstract":"ABSTRACT Destination Management Systems (DMSs) have proven relevant to destination competitiveness, namely to attract visitors and foster coordination of destination-based stakeholders. Previous research suggests that one reason explaining the success of DMSs is the ability to engage destination-based players in adopting these systems and in using its functionalities. Nevertheless, there is almost no research on factors explaining the importance that destination-based stakeholders assign to specific functionalities typically found in DMSs, neither on the factors that influence that importance. This research is especially important to design more useful DMSs and promote the use of these platforms. The present paper examines the factors influencing the relevance that stakeholders assign to several DMSs’ functionalities. The empirical study was performed in a Portuguese region – the NUTS II Center of Portugal. Results indicate that the importance given by stakeholders to DMSs’ functionalities is influenced by factors such as their perceptions on the destination’s readiness to adopt these systems, the perceived usefulness of DMSs and, in some cases, by the resources and strategic vision of their own organization, type of respondent, the stakeholders’ knowledge on DMOs’ platforms and affiliation to DMOs. However, the impact of the previously mentioned factors differs according to the kind of functionalities considered.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"32 1","pages":"21 - 44"},"PeriodicalIF":2.9,"publicationDate":"2022-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47902542","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

ADVERGAME FOR PURCHASE INTENTION VIA GAME AND BRAND ATTITUDES FROM ANTECEDENTS OF SYSTEM DESIGN, PSYCHOLOGICAL STATE, AND GAME CONTENT: INTERACTIVE ROLE OF BRAND FAMILIARITY 从制度设计、心理状态、游戏内容等因素看游戏购买意愿广告与品牌态度&品牌熟悉度的互动作用

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2022-01-02 DOI: 10.1080/10919392.2022.2038526

Wei-Hung Hsiao, Yu-Hsiu Lin, Ing-Long Wu

{"title":"ADVERGAME FOR PURCHASE INTENTION VIA GAME AND BRAND ATTITUDES FROM ANTECEDENTS OF SYSTEM DESIGN, PSYCHOLOGICAL STATE, AND GAME CONTENT: INTERACTIVE ROLE OF BRAND FAMILIARITY","authors":"Wei-Hung Hsiao, Yu-Hsiu Lin, Ing-Long Wu","doi":"10.1080/10919392.2022.2038526","DOIUrl":"https://doi.org/10.1080/10919392.2022.2038526","url":null,"abstract":"ABSTRACT Advergame is important as a new form of digital marketing and few studies have shown a complete model structure along with understanding the antecedents of online purchase intention. Based on the hierarchy of effective and relevant behavioral theories, we propose a research model with four components: consumer beliefs, advergame attitude, brand attitude, and purchase intention. The elaboration likelihood model (ELM) is used as a complementary lens to define three game beliefs: advergame design, psychological state, and advergame content. A comprehensive literature review is further classified to define their comprised elements. Brand familiarity is shown as a moderator for the link of advergame and brand attitude due to a connection to behavioral theories. Empirical study consists of an online survey of 477 consumers who had recent experience of advergame playing. Most variables for game beliefs, including game-brand fit, perceived interactivity, involvement, entertainment, and receptiveness, show significant, positive effects on advergame attitude. Besides, advergame attitude reports an important, direct link with purchase intention. Brand familiarity indicates importance as the moderator.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"32 1","pages":"45 - 68"},"PeriodicalIF":2.9,"publicationDate":"2022-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46283719","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Sarima-Based Cyber-Risk Assessment and Mitigation Model for A Smart City’s Traffic Management Systems (Scram) 基于sarima的智慧城市交通管理系统网络风险评估与缓解模型

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2022-01-02 DOI: 10.1080/10919392.2022.2054259

Kalpit Sharma, Arunabha Mukhopadhyay

{"title":"Sarima-Based Cyber-Risk Assessment and Mitigation Model for A Smart City’s Traffic Management Systems (Scram)","authors":"Kalpit Sharma, Arunabha Mukhopadhyay","doi":"10.1080/10919392.2022.2054259","DOIUrl":"https://doi.org/10.1080/10919392.2022.2054259","url":null,"abstract":"ABSTRACT A malicious hacker can compromise the integrated traffic management systems (ITMS) speed sensors in a smart city, causing a vehicle to misread the speed and result in collision or congestion on the pathways. Based on protection-motivation theory (PMT), we propose a Time series-based Cyber-risk Assessment and Mitigation for smart cities (SCRAM) model comprising three modules for the smart city administrator. In line with the threat appraisal component of PMT, our cyber-risk assessment (CRA) module uses a Seasonal time series forecasting method, takes ITMS average speed as an input, and outputs the probability of anomalies in the average speed of vehicles. Subsequently, based on the concepts of risk theory, the cyber-risk quantification (CRQ) module calculates the expected loss for a smart city due to collision or congestion on the pathways. In line with the coping appraisal component of PMT, our cyber-risk mitigation (CRM) module proposes strategies for the smart-city administrator to reduce cyber-risk using technological means and pass the residual risk to third-party cyber-insurer.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"32 1","pages":"1 - 20"},"PeriodicalIF":2.9,"publicationDate":"2022-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48354777","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

MINING ONLINE REVIEWS TO SUPPORT CUSTOMERS’ DECISION-MAKING PROCESS IN E-COMMERCE PLATFORMS: A NARRATIVE LITERATURE REVIEW 挖掘在线评论以支持电子商务平台中的客户决策过程：叙事性文献综述

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2022-01-02 DOI: 10.1080/10919392.2022.2053454

Abdessamad Benlahbib, Achraf Boumhidi, E. Nfaoui

{"title":"MINING ONLINE REVIEWS TO SUPPORT CUSTOMERS’ DECISION-MAKING PROCESS IN E-COMMERCE PLATFORMS: A NARRATIVE LITERATURE REVIEW","authors":"Abdessamad Benlahbib, Achraf Boumhidi, E. Nfaoui","doi":"10.1080/10919392.2022.2053454","DOIUrl":"https://doi.org/10.1080/10919392.2022.2053454","url":null,"abstract":"ABSTRACT By dint of the massive daily production of user-generated content (textual reviews) in E-commerce platforms, the need to automatically process it and extract different types of knowledge from it becomes a necessity. In this work, an attempt has been made to summarize some studies that aim to propose systems, which automatically mine textual reviews expressed in natural languages for the purpose of supporting customers’ decision-making process in E-commerce (buying, renting, and booking). The given review is the first work of this type and it includes 44 studies (30 aspect/feature-based summarizers and 14 reputation systems) published from 2004 to 2021. First, it investigates aspect and feature-based summarizers that aim to help customers in making an informed decision toward online entities (products, movies, hotels, services …). Second, it introduces reputation generation systems that seek to provide valuable information about online items. Finally, it provides recommendations for future research directions and open problems.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"32 1","pages":"69 - 97"},"PeriodicalIF":2.9,"publicationDate":"2022-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47089458","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

REAL-TIME STREAMING TECHNOLOGY AND ANALYTICS FOR VALUE CREATION 实时流媒体技术和价值创造分析

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2021-10-02 DOI: 10.1080/10919392.2021.2023943

J. P. Shim, D. O’Leary, Karan Nisar

{"title":"REAL-TIME STREAMING TECHNOLOGY AND ANALYTICS FOR VALUE CREATION","authors":"J. P. Shim, D. O’Leary, Karan Nisar","doi":"10.1080/10919392.2021.2023943","DOIUrl":"https://doi.org/10.1080/10919392.2021.2023943","url":null,"abstract":"ABSTRACT Real-time streaming technology and analytics capabilities are growing rapidly, whereas a great number of firms and organizations are considering implementing this technology to meet rising business demands. Traditional computer infrastructures for high performance computing and big data analytics are not able to conduct such tasks. To tackle this obstacle, rapid analysis of streaming data requires significant amounts of computer and data storage capacity, which requires real-time streaming technology and analytics. Real-time streaming has become a crucial component where tremendous volumes of data from thousands of sensors and other information sources are processed so that a company extracting the copious amount of real-time data can react to changing conditions instantaneously. Streaming technology and analytics generate real value from real-time data. This paper presents the current architecture, status, and trend of real-time streaming technology and analytics. It discusses value creation of streaming analytics. The paper describes continuous intelligence and value for streaming analytics and the current architecture and status of streaming technology and analytics; showcases the leading vendors for streaming technology and analytics; discusses various real-world use cases and benefits across various industries; analyzes value creation of streaming analytics; and proposes several research issues, along with challenges and recommendations.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"31 1","pages":"364 - 382"},"PeriodicalIF":2.9,"publicationDate":"2021-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45847145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Factors Affecting Performance of Open Government Data Initiatives: A Multi-Method Approach Using Sem and FSQCA 政府开放数据计划绩效的影响因素:基于Sem和FSQCA的多方法分析

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2021-10-02 DOI: 10.1080/10919392.2021.2018258

M. A. Hossain, S. Rahman, M. Quaddus, Elsie Hooi, A. Olanrewaju

{"title":"Factors Affecting Performance of Open Government Data Initiatives: A Multi-Method Approach Using Sem and FSQCA","authors":"M. A. Hossain, S. Rahman, M. Quaddus, Elsie Hooi, A. Olanrewaju","doi":"10.1080/10919392.2021.2018258","DOIUrl":"https://doi.org/10.1080/10919392.2021.2018258","url":null,"abstract":"ABSTRACT Recent interest and development in open government data (OGD) has led government agencies of many countries to introduce OGD initiatives. While the performance of OGD initiatives (POI) in some agencies has been impressive, for others it has been less so. To understand the underlying factors that influence OGD initiatives and drawing on the technology-organization-environment (TOE) framework, we propose a model that incorporates seven context-specific TOE variables. The model was tested with two complementary methods applied to responses in 198 surveys completed by Australian government agency employees. In the first stage, structural equation modeling detected that quality of data, management leadership, skilled operational professionals, political commitment, and external pressure significantly contribute to POI. However, the concept of the TOE framework fundamentally implies a joint effect, suggesting a configuration rather than independent effect of TOE variables. Therefore, in the second stage, we investigated the model using fuzzy set qualitative comparative analysis (fsQCA), which is new to information systems research and appropriate for configuration analyses. The fsQCA results suggested complex configurational trade-off effects among the variables. Specifically, quality of data and metadata, management leadership, skilled operational professionals, and political commitment were found to drive POI. Inhibitors of POI included lack of skilled staff, lack of technology infrastructure, lack of political commitment, and external pressure. Our findings contribute to the information systems literature and managerial practice by providing strategic insight to improve OGD initiatives.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"31 1","pages":"300 - 319"},"PeriodicalIF":2.9,"publicationDate":"2021-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41968440","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8

Editorial: Emerging and Established Names and Types of E-Commerce and Video and Streaming Commerce 编辑:新兴和成熟的名称和类型的电子商务和视频和流媒体商务

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2021-10-02 DOI: 10.1080/10919392.2022.2027595

D. O’Leary

引用次数: 2

BYOD Security Risks and Mitigation Strategies: Insights from IT Security Experts BYOD安全风险和缓解策略:来自IT安全专家的见解

IF 2.9 4区管理学

Journal of Organizational Computing and Electronic Commerce Pub Date : 2021-10-02 DOI: 10.1080/10919392.2022.2028530

R. Palanisamy, A. Norman, M. L. M. Kiah

{"title":"BYOD Security Risks and Mitigation Strategies: Insights from IT Security Experts","authors":"R. Palanisamy, A. Norman, M. L. M. Kiah","doi":"10.1080/10919392.2022.2028530","DOIUrl":"https://doi.org/10.1080/10919392.2022.2028530","url":null,"abstract":"ABSTRACT Bring Your Own Device (BYOD) is considered one of the top security risks organizations face today as these devices are very much part of the working culture of today’s employees. However, there is still a lack of understanding of BYOD security risks and their impact on both information security and service delivery, particularly in the government sector, nor are there any strategies to reduce these risks. To examine this problem, interviews and BYOD risk assessments were conducted with eight IT security experts from selected public sector organizations to furnish in-depth insights into BYOD risks and its impact on organizations, and to recommend mitigation strategies to overcome them. Security risks that emanate from the security behavior of employees using their personal devices are identified and categorized into people, process, and technology risks. The risk assessment resulted in 16 critical risks for public sector organizations and strategies such as security training and awareness (SETA), policy, top management commitment, and technical countermeasures to overcome critical BYOD risks.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"31 1","pages":"320 - 342"},"PeriodicalIF":2.9,"publicationDate":"2021-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41391236","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4