Journal of Organizational Computing and Electronic Commerce最新文献

{"title":"MOTIVATIONS FOR DIGITAL TRANSFORMATION IN GOVERNMENT: INSIGHTS FROM THE PUSH-PULL-MOORING MODEL AND AGE-RELATED INERTIA","authors":"Hung-Hsun Lin, Ya-Wen Lin, Chang-Tang Chiang, Chien Hsiang Liao","doi":"10.1080/10919392.2024.2326716","DOIUrl":"https://doi.org/10.1080/10919392.2024.2326716","url":null,"abstract":"Due to the impact of the COVID-19 pandemic, many enterprises are looking to use electronic services to avoid human-to-human contact. During this transition period, enterprises are embracing new bus...","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"40 1","pages":""},"PeriodicalIF":2.9,"publicationDate":"2024-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140099659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE FACILITATORS AND INHIBITORS OF CUSTOMER ADOPTION OF PURE INTERNET BANKING: TRUST TRANSFER AND STATUS QUO BIAS","authors":"Chao-Min Chiu, Paul Jen-Hwa Hu, Jack Shih-Chieh Hsu, Yen-Chun Lin","doi":"10.1080/10919392.2024.2315714","DOIUrl":"https://doi.org/10.1080/10919392.2024.2315714","url":null,"abstract":"There are three pure Internet banks in Taiwan and Line Bank accounts for more than 90% market share of pure Internet banking. In addition, despite the increasing viability of pure Internet banking,...","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"31 1","pages":""},"PeriodicalIF":2.9,"publicationDate":"2024-02-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139949080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"DIGITAL PAYMENT PLATFORMS AND SUBSISTENCE ENTREPRENEURS: CHAMPIONING BEYOND THE PANDEMIC","authors":"Alka Agarwal, Ashish Kumar Jha, Jyoti Jagasia","doi":"10.1080/10919392.2024.2316474","DOIUrl":"https://doi.org/10.1080/10919392.2024.2316474","url":null,"abstract":"The COVID-19 pandemic brought forth many restrictions and changes in the lifestyle of people across the globe. There was a need for social distancing and contactless exchanges, which accelerated th...","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"242 1","pages":""},"PeriodicalIF":2.9,"publicationDate":"2024-02-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139767581","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"UNDERSTANDING ROLES OF INSTITUTION BASED TRUST AND SOCIAL INTERACTIONS IN SOCIAL COMMERCE ENVIRONMENT","authors":"Vikas Gautam","doi":"10.1080/10919392.2024.2313836","DOIUrl":"https://doi.org/10.1080/10919392.2024.2313836","url":null,"abstract":"User-generated content is a two-edged sword in that it can both build and destroy trust in social commerce Web sites. One of the most important ingredients in the social commerce environment is ins...","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"481 1","pages":""},"PeriodicalIF":2.9,"publicationDate":"2024-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139767703","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"E-GOVERNMENT AND CORRUPTION: IS ACCOUNTABILITY A BRIDGE?","authors":"Shashi Kant Srivastava, Praveen Ranjan Srivastava, Justing Z. Zhang","doi":"10.1080/10919392.2024.2303943","DOIUrl":"https://doi.org/10.1080/10919392.2024.2303943","url":null,"abstract":"One of the most pernicious and pervasive threats to the integrity of governments, economies, and societies worldwide is the insidious and corrosive influence of corruption. E-government, everywhere...","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"44 1","pages":""},"PeriodicalIF":2.9,"publicationDate":"2024-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139509795","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A PROVINCE-LEVEL CONFIGURATIONAL ANALYSIS OF FIXED AND MOBILE BROADBAND ADOPTION","authors":"Asunur Cezar","doi":"10.1080/10919392.2024.2303942","DOIUrl":"https://doi.org/10.1080/10919392.2024.2303942","url":null,"abstract":"Understanding the factors that influence broadband adoption has been an important quest for academics and stakeholders involved in broadband planning and deployment as broadband connectivity has be...","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"33 1","pages":""},"PeriodicalIF":2.9,"publicationDate":"2024-01-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139509741","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"EXTENDING TASK-TECHNOLOGY FIT WITH DUAL INFORMATION PROCESSING MODES IN DISASTER DECISION SUPPORT","authors":"Jacob Chia-An Tsai, Shin-Yuan Hung","doi":"10.1080/10919392.2023.2299198","DOIUrl":"https://doi.org/10.1080/10919392.2023.2299198","url":null,"abstract":"Leveraging the analytic and heuristic modes of information processing (i.e. the dual information processing modes) equips disaster professionals with valuable insights into decision support process...","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"41 1","pages":""},"PeriodicalIF":2.9,"publicationDate":"2024-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139475820","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"EXPLORING FACTORS INFLUENCING CONSUMERS’ PARTICIPATION IN ONLINE SHOPPING DAYS: USING DOUBLE 11 DAY AS AN EXAMPLE","authors":"Shiu-Li Huang, Min-Shan Hung","doi":"10.1080/10919392.2023.2261811","DOIUrl":"https://doi.org/10.1080/10919392.2023.2261811","url":null,"abstract":"ABSTRACTAs online shopping days gain popularity, understanding how consumers decide to participate in an online shopping day becomes increasingly important. Extant studies on online shopping days have considered participation intention as a personal intention, which does not allow for a complete understanding of group actions like shopping day participation. Thus, our study’s investigation of online shopping focuses on group intention. This study considers participation in an online shopping day as a form of group behavior and, to explain such behavior, develops a conceptual model based on the model of goal-directed behavior. Ladder interviews are used to identify the features of an online shopping day and the kinds of value that drive consumers to participate in an online shopping day. We find that excitement, fun and enjoyment of life, a sense of accomplishment, a sense of belonging, and self-respect are the major types of value that motivate consumers to participate. Furthermore, two online surveys and a structural equation modeling are conducted to test the conceptual model. The result shows that positive anticipated emotions, group norms, and social identity can increase consumers’ desire, we-intention, and participation behavior. Our findings can help marketers and online store managers devise strategies to attract consumers to participate in online shopping days.KEYWORDS: Online shopping dayvaluemeans-end chainwe-intentionparticipation behavior Disclosure statementNo potential conflict of interest was reported by the authors.Additional informationNotes on contributorsShiu-Li HuangShiu-Li Huang is a distinguished professor at the Department of Business Administration of National Taipei University, Taiwan. His research interests are e-commerce, sharing economy, and information management. His papers have appeared in International Journal of Electronic Commerce, Electronic Commerce Research and Applications, Decision Support Systems, Information & Management, Journal of the Association for Information Systems, International Journal of Information Management, and several other journals.Min-Shan HungMin-Shan Hung received her master’s degree in business administration from National Taipei University. Her research interests are e-commerce and online marketing. By conducting surveys with Internet users, she has interesting findings and presents them in the article.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":" 10","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135242663","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"DERIVING TRUST-SUPPORTING DESIGN KNOWLEDGE FOR AI-BASED CHATBOTS IN CUSTOMER SERVICE: A USE CASE FROM THE AUTOMOTIVE INDUSTRY","authors":"Martin Sonntag, Jens Mehmann, Frank Teuteberg","doi":"10.1080/10919392.2023.2276631","DOIUrl":"https://doi.org/10.1080/10919392.2023.2276631","url":null,"abstract":"ABSTRACTIn the automotive industry, companies are increasingly implementing Artificial Intelligence (AI)-based chatbots to support various processes, especially in the context of customer service. However, there currently is a lack of knowledge, especially systematically derived design knowledge, regarding customer trust in interacting with AI-based chatbots. In this context, a lack of security and transparency, limited social features, and the communication style and quality-related issues of AI-based chatbots are just a few aspects that inhibit customer trust in interacting with this innovative technology, thereby hindering the adoption of chatbots. To address this knowledge gap, we adopted a design theory-based approach and developed a design concept for trust-supporting design knowledge regarding customer interaction with an AI-based chatbot. Design science provides a structured development and evaluation process to support, for example, the adoption of AI-based chatbots. Drawing on trust-based literature, a use case in customer service in the automotive industry, and seven semi-structured expert interviews, we propose 10 meta/user requirements and four design principles for trust-supporting design elements as (e.g. social) signals (stimuli) regarding the interaction with AI-based chatbots. We developed two click prototypes over two evaluation cycles. Each evaluation included an online survey with 180 participants. The findings that were obtained make a valuable contribution to solving the described lack of design knowledge by developing and evaluating different design approaches in the form of prototypical user interfaces. Moreover, the results show that visible design elements such as transparent and factual security signals (stimuli) and trust seals have a significant impact on customer trust.KEYWORDS: AI-based chatbotcustomer servicetrust signaldesign science research Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationNotes on contributorsMartin SonntagMartin Sonntag (LinkedIn profile) is an external doctoral student at Jade University of Applied Sciences and conducts research on Industry 4.0, Artificial Intelligence, and AI-based chatbots in customer service.Jens MehmannJens Mehmann studied industrial engineering with a focus on process optimization and project management at Osnabrück University of Applied Sciences. He completed his doctorate at the Chair of Business Accounting and Information Systems at the University of Osnabrück. Since 2018, he has been Professor of Supply Chain Management and Operations at Jade University. In 2021, he founded the Institute for Innovative Logistics and the Environment. He is also the founder of Leannova. Leannova is a management consultancy that accompanies companies in the context of digital transformation. In the business areas of process optimization, factory and warehouse planning and IT services, innovative concepts are developed and implemen","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135393071","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"FACTORS INFLUENCING BITCOIN MARKET VOLATILITY DURING THE COVID-19 PANDEMIC CRISIS","authors":"Zhunzhun Liu, Lu-Xi Zou","doi":"10.1080/10919392.2023.2267957","DOIUrl":"https://doi.org/10.1080/10919392.2023.2267957","url":null,"abstract":"ABSTRACTThe ecological structure of the cryptocurrency market and its external environmental impact cannot be ignored. Taking Bitcoin as an example, the study analyzes the Bitcoin market during the COVID-19 pandemic crisis from an environmental perspective based on the differences in the political and economic systems of China and the United States. First, the institutional environment selected in this study is used as an indicator of environmental measurement and divided into formal and informal sectors. In the analysis, the former selects the economic policy uncertainty index of China, while the latter selects bitcoin’s social attention (including Google trends and the Baidu index) and investor sentiment as indicators. Second, financial market data such as foreign exchange and commodity futures are used as indicators for analyzing the environment of the bitcoin market. Using VAR modeling analysis, the results show that both the institutional and the market environment have an impact on bitcoin’s market performance.KEYWORDS: Bitcoineconomic policy uncertaintysocial attentioninvestor sentimentCOVID-19 crisis Disclosure statementThe authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.Additional informationFundingThis work was supported by the [Shanghai “Super Postdoctoral” Incentive Program] under Grant [number 2021175]; [Project of Philosophy and Social Science Research in Colleges and Universities in Jiangsu Province] under Grant [number 2021SJA1096]; and [Special Foundation for Science and Technology Program (Soft Science Research for Innovation Support Program) of Jiangsu Province] under Grant [number BR2022011].Notes on contributorsZhunzhun LiuZhunzhun Liu is currently a postdoctoral fellow at the Post-Doctoral Research Centre of the Shanghai Gold Exchange, which is a joint postdoctoral programme with the School of Management of Fudan University. She has a Ph.D. degree in Business Management from Zhejiang University. This paper is a subtopic of her doctoral thesis. Her research interests include Financial Market Infrastructure and FinTech, which focuses on third-party payments and cryptocurrencies.Lu-Xi ZouLu-Xi Zou is a senior engineer, associate professor at the School of Management, Xuzhou Medical University. As first or corresponding author, he has more than twenty papers published in important journals with impact factors and Journal Citation Reports in Web of Sciences. He has experience in the area of Information Management. Her research interests are Information Economy, Fintech, and Machine Learning.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135759277","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}