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PENGARUH MARKET ORIENTATION TERHADAP SERVICE QUALITY, SATISFACTION, DAN LOYALTY PELANGGAN TOKO BUKU GRAMEDIA DI JAWA TIMUR
Journal of Management and Entrepreneurship Research Pub Date : 2013-01-01 DOI: 10.9744/JMK.15.1.41-52
Fx Agus Subroto
{"title":"PENGARUH MARKET ORIENTATION TERHADAP SERVICE QUALITY, SATISFACTION, DAN LOYALTY PELANGGAN TOKO BUKU GRAMEDIA DI JAWA TIMUR","authors":"Fx Agus Subroto","doi":"10.9744/JMK.15.1.41-52","DOIUrl":"https://doi.org/10.9744/JMK.15.1.41-52","url":null,"abstract":"The research objectives were to prove and to analyze the effect of market orientation on service quality, customer satisfaction and loyalty. The research sample consisted of 144 customers. The data were analyzed using Structural Equation Modeling (SEM) with AMOS. The results proved that market orientation had significant effect on service quality; market orientation had significant effect on satisfaction; market orienta-tion had no significant effect on customer loyalty; service quality had significant effect on satisfaction; service quality had no significant effect on customer loyalty. Customer satisfaction had significant effect on customer loyalty.","PeriodicalId":52593,"journal":{"name":"Journal of Management and Entrepreneurship Research","volume":"28 1","pages":"41-52"},"PeriodicalIF":0.0,"publicationDate":"2013-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78463853","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
PENGARUH STORE LAYOUT, INTERIOR DISPLAY, HUMAN VARIABLE TERHADAP CUSTOMER SHOPPING ORIENTATION DI RESTORAN DEWANDARU SURABAYA 彭佳鲁店铺布局、室内陈列、人变terhadap顾客购物方向di restoran dewandaru泗水
Journal of Management and Entrepreneurship Research Pub Date : 2013-01-01 DOI: 10.9744/JMK.15.1.65-74
Fransisca Andreani, M. Kristanti, Adiguna Yapola
{"title":"PENGARUH STORE LAYOUT, INTERIOR DISPLAY, HUMAN VARIABLE TERHADAP CUSTOMER SHOPPING ORIENTATION DI RESTORAN DEWANDARU SURABAYA","authors":"Fransisca Andreani, M. Kristanti, Adiguna Yapola","doi":"10.9744/JMK.15.1.65-74","DOIUrl":"https://doi.org/10.9744/JMK.15.1.65-74","url":null,"abstract":"This study is to determine the effects of store layout, interior displays, human variable toward customer shopping orientation in Dewandaru Restaurant Surabaya. It is a causal analysis using judgement sampling with 150 samples. Regression analysis is used to find to show that store layout, interior display, human variable infuence customer shopping orientation simultaneously and partially in Dewandaru Restaurant Surabaya. Among these three variables, store layout is the most dominant variable that influences customer shopping orientation in Dewandaru Restaurant Surabaya.","PeriodicalId":52593,"journal":{"name":"Journal of Management and Entrepreneurship Research","volume":"52 1","pages":"65-74"},"PeriodicalIF":0.0,"publicationDate":"2013-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88741653","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Faktor-Faktor yang Berpengaruh Terhadap Niat Kewirausahaan (Entrepreneurial Intention) 对创业意图有影响的因素
Journal of Management and Entrepreneurship Research Pub Date : 2012-02-07 DOI: 10.9744/JMK.13.2.124-134
Lieli Suharti, Hani Sirine
{"title":"Faktor-Faktor yang Berpengaruh Terhadap Niat Kewirausahaan (Entrepreneurial Intention)","authors":"Lieli Suharti, Hani Sirine","doi":"10.9744/JMK.13.2.124-134","DOIUrl":"https://doi.org/10.9744/JMK.13.2.124-134","url":null,"abstract":"This study aims to investigate factors that influence entrepreneurial intentions of college students. The analysis model includes internal factors, attitudes factors and contextual factors. The research involves a sample of 255 students from 6 faculties at Satya Wacana Christian University by using an accidental sampling technique. The results show a significant effect of the attitude factors, such as autonomy, authority, self realization, perceived confidence, and security, on the entrepreneurial intention of students. Likewise, this research also indicates the role of the contextual factors, such as academic support and social support in determining the entrepreneurial intentions of students.","PeriodicalId":52593,"journal":{"name":"Journal of Management and Entrepreneurship Research","volume":"15 4","pages":"124-134"},"PeriodicalIF":0.0,"publicationDate":"2012-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73298259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 54
Testing some of Benjamin Graham’s Stock Selection Criteria: A Case of the FTSE Bursa Malaysia EMAS Index from Year 2000 to 2009 本杰明·格雷厄姆的选股标准检验——以2000 - 2009年马来西亚富时证券指数为例
Journal of Management and Entrepreneurship Research Pub Date : 2012-02-07 DOI: 10.9744/JMK.13.2.99-106
De-Chiuan Chang
{"title":"Testing some of Benjamin Graham’s Stock Selection Criteria: A Case of the FTSE Bursa Malaysia EMAS Index from Year 2000 to 2009","authors":"De-Chiuan Chang","doi":"10.9744/JMK.13.2.99-106","DOIUrl":"https://doi.org/10.9744/JMK.13.2.99-106","url":null,"abstract":"Benjamin Graham, also known as the “father of value investing” proposed that investment in the stock exchange can be a safe endeavor while receiving gains that outperform the market if the investor makes carefully thought out purchases. This study aims to determine if the use of some of Benjamin Graham’s stock selection criteria is able to generate returns that are significantly greater than the returns in the stock exchange of Malaysia, particularly, the comprehensive FTSE Bursa Malaysia EMAS Index. This study collected secondary data regarding fundamentals of companies listed in the FTSE Bursa Malaysia EMAS Index from the year 2000 to 2009. Five criteria were set up in this research based on one or a combination of price-to-earnings ratio, price-to-book value, current ratio and dividend yield. The listed companies were screened using those criteria. An equally weighted portfolio was created using the screened companies and their one-year and two-year returns calculated. The returns were compared to the market return. Hypotheses of this research were tested using t-test statistic to determine the significance of the data. This research found that most of the screening criteria used generated returns that were higher than the market return in almost every year they were tested in. Benjamin Graham’s stock selection criteria although have been conceived over 80 years ago is still applicable today in the Malaysian market. Further research can be conducted with different criteria with varying holding periods and in different markets.","PeriodicalId":52593,"journal":{"name":"Journal of Management and Entrepreneurship Research","volume":"28 1","pages":"99-106"},"PeriodicalIF":0.0,"publicationDate":"2012-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84419998","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
FACTORS INFLUENCING USERS SATISFACTION ON E-LEARNING SYSTEMS 影响电子学习系统用户满意度的因素
Journal of Management and Entrepreneurship Research Pub Date : 2012-02-07 DOI: 10.9744/JMK.13.2.177-188
Josua Tarigan
{"title":"FACTORS INFLUENCING USERS SATISFACTION ON E-LEARNING SYSTEMS","authors":"Josua Tarigan","doi":"10.9744/JMK.13.2.177-188","DOIUrl":"https://doi.org/10.9744/JMK.13.2.177-188","url":null,"abstract":"User satisfaction has held a central role in an organization as one of the measurements for the success of service delivery. The objectives of this study are to evaluate user satisfaction and examine the association between user satisfaction and the qualities in the e-learning systems of Multionational Company. A theoretical framework is developed, through the integration of e-learning satisfaction (ELS) theory and global satisfaction theory. The analysis was organized from a set of data which involve 190 responses from end-users. The main finding confirms some degree of a positive association between user satisfaction and the qualities in the e-learning system.","PeriodicalId":52593,"journal":{"name":"Journal of Management and Entrepreneurship Research","volume":"54 1","pages":"177-188"},"PeriodicalIF":0.0,"publicationDate":"2012-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89337907","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 16
Determinan Struktur Modal: Studi di Asia Tenggara 资本结构保证:东南亚研究
Journal of Management and Entrepreneurship Research Pub Date : 2012-02-07 DOI: 10.9744/JMK.13.2.91-98
W. R. Murhadi
{"title":"Determinan Struktur Modal: Studi di Asia Tenggara","authors":"W. R. Murhadi","doi":"10.9744/JMK.13.2.91-98","DOIUrl":"https://doi.org/10.9744/JMK.13.2.91-98","url":null,"abstract":"This study aims to investigate factors that determine the structure of capital in existing firms in the mining sector in ASEAN countries. This study also examines whether there are differences in capital structure determination on these companies. The sample size consists of 70 companies that exist in the mining sector with sample criteria used is the company publishes a complete financial report and is available in the database Osiris. The dependent variable in this study is debt, while the independent variables are profitability, firm size, asset tangibility, firm growth, and non-debt tax shield. This study applies a pooled least square approach. The results show that the factors determining the debt policy are the profitability, firm size, tangible assets and the growth rate, whereas non-debt tax shield has no significant effect. The study also finds that there is no real difference in practice between the use of debt in the six ASEAN countries.","PeriodicalId":52593,"journal":{"name":"Journal of Management and Entrepreneurship Research","volume":"60 1","pages":"91-98"},"PeriodicalIF":0.0,"publicationDate":"2012-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78316650","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 26
Peran Kondisi Pemangku Kepentingan Dalam Keberhasilan Proyek 利益相关者在项目成功中的作用
Journal of Management and Entrepreneurship Research Pub Date : 2012-02-07 DOI: 10.9744/JMK.13.2.135-150
H. Chandra, Indarto, I. P. I. Wiguna, Peter F. Kaming
{"title":"Peran Kondisi Pemangku Kepentingan Dalam Keberhasilan Proyek","authors":"H. Chandra, Indarto, I. P. I. Wiguna, Peter F. Kaming","doi":"10.9744/JMK.13.2.135-150","DOIUrl":"https://doi.org/10.9744/JMK.13.2.135-150","url":null,"abstract":"There is a natural tendency for a stakeholder groups to try to influence their condition in project success. This presents a challenge for construction project player in analyzing and managing these various concerns and needs in the implementation of project. The aim of the research presented here is to show how well the factors affecting the stakeholder condition in project success. These uncertainty condition factors that come from stakeholder can be identified into three parts: stakeholder impact, stakeholder engagement, and stakeholder psychological empowerment. It was hypothesized that project success is influenced by stakeholder impact, stakeholder engagement, and stakeholder psychological empowerment. The data obtained from a questionnaire survey administered to 204 respondents as construction project players were analyzed by using Structural Equation Modeling (SEM). The results of this research verify the hypothesis suggested. Stakeholder condition that can be defined as stakeholder impact, stakeholder engagement, and stakeholder psychological empowerment has a positive significance related to project success.","PeriodicalId":52593,"journal":{"name":"Journal of Management and Entrepreneurship Research","volume":"26 1","pages":"135-150"},"PeriodicalIF":0.0,"publicationDate":"2012-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78327416","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 10
Interaksi Budaya Organisasi dengan Sistem Pengendalian Manajemen Terhadap Kinerja Unit Bisnis Industri Manufaktur dan Jasa 组织文化与管理控制系统对行业生产和服务绩效的影响
Journal of Management and Entrepreneurship Research Pub Date : 2012-02-07 DOI: 10.9744/JMK.13.2.151-161
Peni Sawitri
{"title":"Interaksi Budaya Organisasi dengan Sistem Pengendalian Manajemen Terhadap Kinerja Unit Bisnis Industri Manufaktur dan Jasa","authors":"Peni Sawitri","doi":"10.9744/JMK.13.2.151-161","DOIUrl":"https://doi.org/10.9744/JMK.13.2.151-161","url":null,"abstract":"The role of Management Control System is very significant in improving the performance of companies that depend on the shape and culture of the organization. This study aims to determine the effect of interactions of organizational cultural with the process of management control systems, focussed at device controls and its mechanisms (such as evaluation and feedback system) to business unit performance in manufacturing and service industries in Jakarta. Data of the study was collected via a mail survey to business unit managers who heading a strategic business unit (SBU), profit center, or of divisional in manufacturing and services companies which listed in the Jakarta Stock Exchange. The statistic method used to test the hypotheses is a multiple regression multiplicative model. The results showed that corporate culture does not strengthen the relationship between attributes and mechanisms of SPM with business unit performance.","PeriodicalId":52593,"journal":{"name":"Journal of Management and Entrepreneurship Research","volume":"26 3 1","pages":"151-161"},"PeriodicalIF":0.0,"publicationDate":"2012-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88289371","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 10
GARCH-Type Models on the Volatility of Indonesian Cocoa’s Spot Price Returns 印尼可可豆现货价格收益波动的garch型模型
Journal of Management and Entrepreneurship Research Pub Date : 2012-02-07 DOI: 10.9744/JMK.13.2.117-123
S. Hatane
{"title":"GARCH-Type Models on the Volatility of Indonesian Cocoa’s Spot Price Returns","authors":"S. Hatane","doi":"10.9744/JMK.13.2.117-123","DOIUrl":"https://doi.org/10.9744/JMK.13.2.117-123","url":null,"abstract":"Cocoa plays an important role in generating Indonesian foreign exchange revenues since it is one of Indonesia’s primary commodity exports. Meanwhile, as part of plantation commodity, cocoa’s price also has volatility nature. This study has two aims: to examine the predictability of GARCH-type models (ARCH, GARCH, GARCH-M, EGARCH, and TGARCH) on the cocoa’s returns volatility and to determine the best predictability model among the significant GARCH-type models. Two independent variables used in this study are the residual from the mean equation and volatility of error variances in the previous periods. The prices used are spot price series in periods of January 2005 to June 2011 from BAPPEBTI (Indonesian Commodity Futures Trading Regulatory Agency – CoFTRA). The results show that GARCH-M and EGARCH models are the best prediction models.","PeriodicalId":52593,"journal":{"name":"Journal of Management and Entrepreneurship Research","volume":"23 1","pages":"117-123"},"PeriodicalIF":0.0,"publicationDate":"2012-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81006997","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Technical Efficiency of Indonesian Commercial Banks: An Application of Two-Stage DEA 印尼商业银行技术效率:两阶段DEA的应用
Journal of Management and Entrepreneurship Research Pub Date : 2012-02-07 DOI: 10.9744/JMK.13.2.107-116
T. Soetanto, Ricky
{"title":"Technical Efficiency of Indonesian Commercial Banks: An Application of Two-Stage DEA","authors":"T. Soetanto, Ricky","doi":"10.9744/JMK.13.2.107-116","DOIUrl":"https://doi.org/10.9744/JMK.13.2.107-116","url":null,"abstract":"This paper uses data envelopment analysis (DEA) to investigate the technical efficiency of the Indonesian commercial banks over the period 2004-2009 using intermediation approach. The analysis is conducted based on common frontier of duration of study and ownership of the banks, namely state-owned banks and private banks. Then Tobit regression model is used to examine the influence of internal factors as bank characteristics to efficiency scores. The results of DEA show that Indonesian commercial banks could improve their technical efficiency by 10.5% on average and the scale inefficiency is dominating over pure technical inefficiency. The commercial state-owned banks are showing perfect efficiency during the period of study, and proven to be more efficient compared to the commercial private banks. Finally Tobit regression is revealing that higher asset scale and liquidity risk increase the efficiency of the bank, while the profitability is on the contrary.","PeriodicalId":52593,"journal":{"name":"Journal of Management and Entrepreneurship Research","volume":"82 1","pages":"107-116"},"PeriodicalIF":0.0,"publicationDate":"2012-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85950752","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 19
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