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International Journal of Process Management and Benchmarking最新文献

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Fuzzy TOPSIS and Fuzzy VIKOR for Parameter Selection in Technological Competency 技术能力参数选择的模糊TOPSIS和模糊VIKOR
International Journal of Process Management and Benchmarking Pub Date : 2023-01-01 DOI: 10.1504/ijpmb.2023.10054186
C. Singh, Harpreet Sharma, Kanwaljeet Singh
{"title":"Fuzzy TOPSIS and Fuzzy VIKOR for Parameter Selection in Technological Competency","authors":"C. Singh, Harpreet Sharma, Kanwaljeet Singh","doi":"10.1504/ijpmb.2023.10054186","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.10054186","url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66831205","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Prioritizing the Financial Performance of Indian private sector banks by a hybrid MCDM Approach 通过混合MCDM方法优先考虑印度私营部门银行的财务绩效
International Journal of Process Management and Benchmarking Pub Date : 2023-01-01 DOI: 10.1504/ijpmb.2023.10054450
D. Sharma, Pawan Kumar
{"title":"Prioritizing the Financial Performance of Indian private sector banks by a hybrid MCDM Approach","authors":"D. Sharma, Pawan Kumar","doi":"10.1504/ijpmb.2023.10054450","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.10054450","url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"21 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66831244","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Modelling new service development using Kano, QFD and mathematical programming in an emergency department healthcare unit 在急诊科保健单位使用Kano, QFD和数学规划建模新的服务开发
International Journal of Process Management and Benchmarking Pub Date : 2023-01-01 DOI: 10.1504/ijpmb.2023.127879
Arash Apornak, Sadigh Raissi, Abbas Keramati, Kaveh Khalili Damghani
{"title":"Modelling new service development using Kano, QFD and mathematical programming in an emergency department healthcare unit","authors":"Arash Apornak, Sadigh Raissi, Abbas Keramati, Kaveh Khalili Damghani","doi":"10.1504/ijpmb.2023.127879","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.127879","url":null,"abstract":"Today, service quality provided to patients is one of the most important criteria for obtaining patient satisfaction in medical and healthcare centres. A review of the work done in the field of quality improvement in healthcare centres shows the attention of researchers to provide quality in healthcare centres. In our research, we first identified the needs of patients, which was determined using a standard questionnaire, then using the Kano model and its evaluation table to classify the needs of patients into three categories: functional, basic and exciting, so by using QFD tool and goal programming, we examined the current situation of the hospital and compared it with other competitors and identified the elements that are considered as high priority. This method helps us to examine our position as a service unit in front of patients and in comparison with competitors, as well as the extent of our success in achieving the goal with little data. Therefore, during the process of technical language and operationalisation of these parameters, we have a safe way to improve patient satisfaction.","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134955791","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Strategic Management Practices and New Product Performance in the clothing Industry:The Role of Environmental Hostility 战略管理实践和服装行业的新产品性能:环境敌意的作用
International Journal of Process Management and Benchmarking Pub Date : 2023-01-01 DOI: 10.1504/ijpmb.2023.10058424
Haddad Mohamed, Amira Khlil, S. Ettis
{"title":"Strategic Management Practices and New Product Performance in the clothing Industry:The Role of Environmental Hostility","authors":"Haddad Mohamed, Amira Khlil, S. Ettis","doi":"10.1504/ijpmb.2023.10058424","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.10058424","url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66832103","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Developing Process Mining Approach to Model the Organized Processes in a Simulated System 开发过程挖掘方法来模拟系统中有组织的过程
International Journal of Process Management and Benchmarking Pub Date : 2023-01-01 DOI: 10.1504/ijpmb.2023.10047112
E. Mardan, Rasool Sahragard, Reza Kamranrad
{"title":"Developing Process Mining Approach to Model the Organized Processes in a Simulated System","authors":"E. Mardan, Rasool Sahragard, Reza Kamranrad","doi":"10.1504/ijpmb.2023.10047112","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.10047112","url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66831127","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Financial Flexibility through Bibliometric Analysis: An innovative and systematic review in the Global context 通过文献计量分析的财务灵活性:全球背景下的创新和系统回顾
International Journal of Process Management and Benchmarking Pub Date : 2023-01-01 DOI: 10.1504/ijpmb.2023.10057442
Rajesh Mamilla, Avula Sreenivasulu
{"title":"Financial Flexibility through Bibliometric Analysis: An innovative and systematic review in the Global context","authors":"Rajesh Mamilla, Avula Sreenivasulu","doi":"10.1504/ijpmb.2023.10057442","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.10057442","url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66831685","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Multi-response optimisation of machining parameters in WEDM using hybrid desirability-based TOPSIS concept 基于混合期望的TOPSIS概念的电火花线切割加工参数多响应优化
International Journal of Process Management and Benchmarking Pub Date : 2023-01-01 DOI: 10.1504/ijpmb.2023.132214
B. Moharana, K. D. Mohapatra, K. Muduli, D. Biswal, T. K. Moharana
{"title":"Multi-response optimisation of machining parameters in WEDM using hybrid desirability-based TOPSIS concept","authors":"B. Moharana, K. D. Mohapatra, K. Muduli, D. Biswal, T. K. Moharana","doi":"10.1504/ijpmb.2023.132214","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.132214","url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66832250","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Cross-border e-commerce purchase intentions among Malaysian consumers 马来西亚消费者跨境电商购买意向
International Journal of Process Management and Benchmarking Pub Date : 2023-01-01 DOI: 10.1504/ijpmb.2023.10058014
Chee-Ngee Lim, Y. Goh, Alex M. Thomas
{"title":"Cross-border e-commerce purchase intentions among Malaysian consumers","authors":"Chee-Ngee Lim, Y. Goh, Alex M. Thomas","doi":"10.1504/ijpmb.2023.10058014","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.10058014","url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66831767","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
MIF: a mapping approach based on the combination of VSM 4.0 and Shingo Production Engine applied in a case study of Brazilian Logistics Distribution Center. MIF:一种基于VSM 4.0和Shingo生产引擎相结合的映射方法，以巴西物流配送中心为例进行了应用。
International Journal of Process Management and Benchmarking Pub Date : 2023-01-01 DOI: 10.1504/ijpmb.2023.10058018
Cristopher Santos, Leonardo Paulos Chiká, F. Nunes
{"title":"MIF: a mapping approach based on the combination of VSM 4.0 and Shingo Production Engine applied in a case study of Brazilian Logistics Distribution Center.","authors":"Cristopher Santos, Leonardo Paulos Chiká, F. Nunes","doi":"10.1504/ijpmb.2023.10058018","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.10058018","url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66831777","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
The impact of AI chatbots on customer experience in online retailing in an emerging economy 人工智能聊天机器人对新兴经济体在线零售客户体验的影响
International Journal of Process Management and Benchmarking Pub Date : 2023-01-01 DOI: 10.1504/ijpmb.2023.133154
T. Huong, Nguyen Thuy Hanh, Hoang Thi Doan Trang, Nguyen Thi Khanh Chi
{"title":"The impact of AI chatbots on customer experience in online retailing in an emerging economy","authors":"T. Huong, Nguyen Thuy Hanh, Hoang Thi Doan Trang, Nguyen Thi Khanh Chi","doi":"10.1504/ijpmb.2023.133154","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.133154","url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66832355","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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