T. Huong, Nguyen Thuy Hanh, Hoang Thi Doan Trang, Nguyen Thi Khanh Chi
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期刊介绍:
Effective design and management of key processes is widely regarded as an important differentiator and source of competitive advantage in manufacturing, for profit services and public services. Processes permeate all facets of an organisation. Some processes exist within one functional area, while others cut across functional areas. IJPMB aims to cover both functional and business processes. Benchmarks, benchmarking and knowledge management are among the process improvement tools.