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Is the hotel industry really committed to the environment? Answering using the business models framework 酒店业真的致力于环境保护吗?使用业务模型框架回答问题
IF 5.9 3区 管理学
Service Business Pub Date : 2023-02-17 DOI: 10.1007/s11628-023-00522-2
M. Quintás, A. Martínez-Senra, Adela García-Pintos
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引用次数: 1
Can robots recover a service using interactional justice as employees do? A literature review-based assessment 机器人能像员工一样通过互动公正来恢复服务吗?以文献回顾为基础的评估
IF 5.9 3区 管理学
Service Business Pub Date : 2023-02-12 DOI: 10.1007/s11628-023-00525-z
Mathieu Lajante, David Remisch, Nikita Dorofeev
{"title":"Can robots recover a service using interactional justice as employees do? A literature review-based assessment","authors":"Mathieu Lajante, David Remisch, Nikita Dorofeev","doi":"10.1007/s11628-023-00525-z","DOIUrl":"https://doi.org/10.1007/s11628-023-00525-z","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"34 1","pages":"315 - 357"},"PeriodicalIF":5.9,"publicationDate":"2023-02-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73222638","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector 董事会应该有多独立?考察美国医疗保健行业的企业社会责任表现
IF 5.9 3区 管理学
Service Business Pub Date : 2023-02-10 DOI: 10.1007/s11628-023-00523-1
V. Gu
{"title":"How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector","authors":"V. Gu","doi":"10.1007/s11628-023-00523-1","DOIUrl":"https://doi.org/10.1007/s11628-023-00523-1","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"147 1","pages":"695 - 721"},"PeriodicalIF":5.9,"publicationDate":"2023-02-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83429737","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations 客户的星级评价和情绪是否一致?旅游目的地客户服务体验的深度学习研究
IF 5.9 3区 管理学
Service Business Pub Date : 2023-02-06 DOI: 10.1007/s11628-023-00524-0
E. Bigné, C. Ruiz, Carmen Pérez-Cabañero, Antonio Cuenca
{"title":"Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations","authors":"E. Bigné, C. Ruiz, Carmen Pérez-Cabañero, Antonio Cuenca","doi":"10.1007/s11628-023-00524-0","DOIUrl":"https://doi.org/10.1007/s11628-023-00524-0","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"19 1","pages":"281 - 314"},"PeriodicalIF":5.9,"publicationDate":"2023-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80644821","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
The relationship between entrepreneurial orientation and success of foodservice business: effects of religion 创业导向与餐饮企业成功的关系:宗教的影响
IF 5.9 3区 管理学
Service Business Pub Date : 2023-02-03 DOI: 10.1007/s11628-023-00521-3
Seong-bae Lim, S. T. Kim
{"title":"The relationship between entrepreneurial orientation and success of foodservice business: effects of religion","authors":"Seong-bae Lim, S. T. Kim","doi":"10.1007/s11628-023-00521-3","DOIUrl":"https://doi.org/10.1007/s11628-023-00521-3","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"20 3 1","pages":"429 - 448"},"PeriodicalIF":5.9,"publicationDate":"2023-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88553387","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models 中小企业数字化服务化的障碍与机遇:智能产品-服务系统商业模式的影响
IF 5.9 3区 管理学
Service Business Pub Date : 2023-02-03 DOI: 10.1007/s11628-023-00520-4
Marie-Anne Le-Dain, L. Benhayoun, J. Matthews, Marine Liard
{"title":"Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models","authors":"Marie-Anne Le-Dain, L. Benhayoun, J. Matthews, Marine Liard","doi":"10.1007/s11628-023-00520-4","DOIUrl":"https://doi.org/10.1007/s11628-023-00520-4","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"38 1","pages":"359 - 393"},"PeriodicalIF":5.9,"publicationDate":"2023-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72821574","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system 人类和/或机器人?游客对人-机器人的偏好混合在服务提供系统中
IF 5.9 3区 管理学
Service Business Pub Date : 2022-12-23 DOI: 10.1007/s11628-022-00517-5
Stanislav Ivanov, C. Webster, Faruk Seyitoğlu
{"title":"Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system","authors":"Stanislav Ivanov, C. Webster, Faruk Seyitoğlu","doi":"10.1007/s11628-022-00517-5","DOIUrl":"https://doi.org/10.1007/s11628-022-00517-5","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"89 1","pages":"195 - 231"},"PeriodicalIF":5.9,"publicationDate":"2022-12-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76810743","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
How monetization mechanisms in mobile games influence consumers’ identity extensions 手机游戏的盈利机制如何影响消费者的身份扩展
IF 5.9 3区 管理学
Service Business Pub Date : 2022-12-21 DOI: 10.1007/s11628-022-00518-4
Miikka J. Lehtonen, J. Harviainen, Annakaisa Kultima
{"title":"How monetization mechanisms in mobile games influence consumers’ identity extensions","authors":"Miikka J. Lehtonen, J. Harviainen, Annakaisa Kultima","doi":"10.1007/s11628-022-00518-4","DOIUrl":"https://doi.org/10.1007/s11628-022-00518-4","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"35 1","pages":"113 - 136"},"PeriodicalIF":5.9,"publicationDate":"2022-12-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72926841","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Digital transformation trends in service industries 服务业的数字化转型趋势
IF 5.9 3区 管理学
Service Business Pub Date : 2022-12-20 DOI: 10.1007/s11628-022-00516-6
HeeSoo Chin, D. Marasini, DonHee Lee
{"title":"Digital transformation trends in service industries","authors":"HeeSoo Chin, D. Marasini, DonHee Lee","doi":"10.1007/s11628-022-00516-6","DOIUrl":"https://doi.org/10.1007/s11628-022-00516-6","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"1 1","pages":"11 - 36"},"PeriodicalIF":5.9,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87551129","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 12
Correction to: Female-driven social entrepreneurship in service business 更正:服务业中女性驱动的社会企业家精神
IF 5.9 3区 管理学
Service Business Pub Date : 2022-11-21 DOI: 10.1007/s11628-022-00515-7
Alicia Mas-Tur
{"title":"Correction to: Female-driven social entrepreneurship in service business","authors":"Alicia Mas-Tur","doi":"10.1007/s11628-022-00515-7","DOIUrl":"https://doi.org/10.1007/s11628-022-00515-7","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"106 1","pages":"797 - 798"},"PeriodicalIF":5.9,"publicationDate":"2022-11-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76695718","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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