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The perceived image of multi-asset tourist destinations: investigating congruence across different content types 多资产旅游目的地的感知形象:不同内容类型的一致性调查
IF 5.9 3区 管理学
Service Business Pub Date : 2021-11-30 DOI: 10.1007/s11628-021-00472-7
Narcís Bassols-Gardella, L. Coromina
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引用次数: 2
Exploring the key success factors of films: a survival analysis approach 探索电影成功的关键因素:一种生存分析方法
IF 5.9 3区 管理学
Service Business Pub Date : 2021-11-29 DOI: 10.1007/s11628-021-00460-x
Ahyun Kim, S. Trimi, Sang-Gun Lee
{"title":"Exploring the key success factors of films: a survival analysis approach","authors":"Ahyun Kim, S. Trimi, Sang-Gun Lee","doi":"10.1007/s11628-021-00460-x","DOIUrl":"https://doi.org/10.1007/s11628-021-00460-x","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"16 1","pages":"613 - 638"},"PeriodicalIF":5.9,"publicationDate":"2021-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73237288","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation: a dyadic approach 服务共同创造中前线人员自主动机与深度行动的双重结果:二元方法
IF 5.9 3区 管理学
Service Business Pub Date : 2021-11-22 DOI: 10.1007/s11628-021-00473-6
Nguyen Hong Phuoc, Le Nguyen Hau, P. Thuy
{"title":"The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation: a dyadic approach","authors":"Nguyen Hong Phuoc, Le Nguyen Hau, P. Thuy","doi":"10.1007/s11628-021-00473-6","DOIUrl":"https://doi.org/10.1007/s11628-021-00473-6","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"74 1","pages":"159 - 186"},"PeriodicalIF":5.9,"publicationDate":"2021-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80362739","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Cross-country differences in drivers of female necessity entrepreneurship 女性创业驱动因素的跨国差异
IF 5.9 3区 管理学
Service Business Pub Date : 2021-11-17 DOI: 10.1007/s11628-021-00470-9
Pau Sendra-Pons, Sara Belarbi-Muñoz, D. Garzón, Alicia Mas-Tur
{"title":"Cross-country differences in drivers of female necessity entrepreneurship","authors":"Pau Sendra-Pons, Sara Belarbi-Muñoz, D. Garzón, Alicia Mas-Tur","doi":"10.1007/s11628-021-00470-9","DOIUrl":"https://doi.org/10.1007/s11628-021-00470-9","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"73 1","pages":"971 - 989"},"PeriodicalIF":5.9,"publicationDate":"2021-11-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76437712","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 18
Explaining COVID-19 shock wave mechanism in the European service industry using convergence clubs analysis 用趋同俱乐部分析新冠肺炎在欧洲服务业的冲击波机制
IF 5.9 3区 管理学
Service Business Pub Date : 2021-11-15 DOI: 10.1007/s11628-021-00471-8
M. Škare, Domingo Riberio Soriano
{"title":"Explaining COVID-19 shock wave mechanism in the European service industry using convergence clubs analysis","authors":"M. Škare, Domingo Riberio Soriano","doi":"10.1007/s11628-021-00471-8","DOIUrl":"https://doi.org/10.1007/s11628-021-00471-8","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"1 1","pages":"283 - 307"},"PeriodicalIF":5.9,"publicationDate":"2021-11-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78957335","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry 技术创新还是与人相关的服务创新?提高酒店行业的客户满意度、满意度和忠诚度
IF 5.9 3区 管理学
Service Business Pub Date : 2021-11-12 DOI: 10.1007/s11628-021-00461-w
Yang-Fei Tai, Yi-Chieh Wang, Ching-Ching Luo
{"title":"Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry","authors":"Yang-Fei Tai, Yi-Chieh Wang, Ching-Ching Luo","doi":"10.1007/s11628-021-00461-w","DOIUrl":"https://doi.org/10.1007/s11628-021-00461-w","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"23 1","pages":"667 - 694"},"PeriodicalIF":5.9,"publicationDate":"2021-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84729674","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 14
The privacy victim experience of SoLoMo services: impact on trust, service quality, and privacy concerns SoLoMo服务的隐私受害者体验:对信任、服务质量和隐私问题的影响
IF 5.9 3区 管理学
Service Business Pub Date : 2021-11-11 DOI: 10.1007/s11628-021-00464-7
Hengdong Yang, Ren-Xiang Lin
{"title":"The privacy victim experience of SoLoMo services: impact on trust, service quality, and privacy concerns","authors":"Hengdong Yang, Ren-Xiang Lin","doi":"10.1007/s11628-021-00464-7","DOIUrl":"https://doi.org/10.1007/s11628-021-00464-7","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"56 1","pages":"725 - 755"},"PeriodicalIF":5.9,"publicationDate":"2021-11-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83912245","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
A systematic process for generating new blockchain-service business model ideas 生成新的区块链服务商业模式想法的系统流程
IF 5.9 3区 管理学
Service Business Pub Date : 2021-11-02 DOI: 10.1007/s11628-021-00465-6
Youngin Koh, Sung-Heon Han, Junseong Park
{"title":"A systematic process for generating new blockchain-service business model ideas","authors":"Youngin Koh, Sung-Heon Han, Junseong Park","doi":"10.1007/s11628-021-00465-6","DOIUrl":"https://doi.org/10.1007/s11628-021-00465-6","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"33 1","pages":"187 - 209"},"PeriodicalIF":5.9,"publicationDate":"2021-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85729584","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea: COVID-19 crisis and beyond 体验价值、新鲜感和满意度在韩国机器人咖啡师咖啡店中的作用:新冠肺炎危机及之后
IF 5.9 3区 管理学
Service Business Pub Date : 2021-10-31 DOI: 10.1007/s11628-021-00467-4
Seon Hee Kim, Se-Ran Yoo, Hyeon-Mo Jeon
{"title":"The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea: COVID-19 crisis and beyond","authors":"Seon Hee Kim, Se-Ran Yoo, Hyeon-Mo Jeon","doi":"10.1007/s11628-021-00467-4","DOIUrl":"https://doi.org/10.1007/s11628-021-00467-4","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"23 1","pages":"771 - 790"},"PeriodicalIF":5.9,"publicationDate":"2021-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76940508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 14
Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type 顾客在服务恢复后是否表示感激?了解关系类型的调节作用
IF 5.9 3区 管理学
Service Business Pub Date : 2021-10-29 DOI: 10.1007/s11628-021-00468-3
Ramakrishna Salagrama, S. Prashar, T. Sai Vijay
{"title":"Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type","authors":"Ramakrishna Salagrama, S. Prashar, T. Sai Vijay","doi":"10.1007/s11628-021-00468-3","DOIUrl":"https://doi.org/10.1007/s11628-021-00468-3","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"29 1","pages":"757 - 779"},"PeriodicalIF":5.9,"publicationDate":"2021-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81177301","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
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