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Live support by chatbots with artificial intelligence: A future research agenda 人工智能聊天机器人的实时支持:未来的研究议程
IF 5.9 3区 管理学
Service Business Pub Date : 2022-11-10 DOI: 10.1007/s11628-022-00513-9
M. Camilleri, C. Troise
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引用次数: 12
Working with AI: can stress bring happiness? 与人工智能一起工作:压力能带来快乐吗?
IF 5.9 3区 管理学
Service Business Pub Date : 2022-11-04 DOI: 10.1007/s11628-022-00514-8
S. Loureiro, R. G. Bilro, D. Neto
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引用次数: 2
Exploring the antecedents of customers’ willingness to use service robots in restaurants 探索顾客愿意在餐厅使用服务机器人的前因
IF 5.9 3区 管理学
Service Business Pub Date : 2022-11-02 DOI: 10.1007/s11628-022-00509-5
S. Molinillo, Francisco Rejón-Guardia, Rafael Anaya-Sánchez
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引用次数: 8
Company websites and mobile apps versus social media: which service experience creates more customer value for online travel agencies? 公司网站和移动应用程序与社交媒体:哪种服务体验能为在线旅行社创造更多的客户价值?
IF 5.9 3区 管理学
Service Business Pub Date : 2022-10-31 DOI: 10.1007/s11628-022-00511-x
Jashen Chen, Piyanoot Kamalanon, Thanyamai P. Janupiboon
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引用次数: 2
A systematic literature review of women in social entrepreneurship 对社会创业中的女性进行系统的文献回顾
IF 5.9 3区 管理学
Service Business Pub Date : 2022-10-29 DOI: 10.1007/s11628-022-00512-w
EuiBeom Jeong, Hanna Yoo
{"title":"A systematic literature review of women in social entrepreneurship","authors":"EuiBeom Jeong, Hanna Yoo","doi":"10.1007/s11628-022-00512-w","DOIUrl":"https://doi.org/10.1007/s11628-022-00512-w","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"26 1","pages":"935 - 970"},"PeriodicalIF":5.9,"publicationDate":"2022-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74838861","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Female-driven social entrepreneurship in service business 服务行业的女性社会企业家精神
IF 5.9 3区 管理学
Service Business Pub Date : 2022-10-23 DOI: 10.1007/s11628-022-00510-y
Alicia Mas-Tur
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引用次数: 2
Understanding innovative work behaviour of women in service firms 了解服务企业中女性的创新工作行为
IF 5.9 3区 管理学
Service Business Pub Date : 2022-10-20 DOI: 10.1007/s11628-022-00501-z
Hanan S. AlEssa, C. Durugbo
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引用次数: 1
Applying Industry 4.0 technologies for the sustainability of small service enterprises 将工业4.0技术应用于小型服务企业的可持续发展
IF 5.9 3区 管理学
Service Business Pub Date : 2022-09-30 DOI: 10.1007/s11628-022-00507-7
Darshan Pandya, Gopal Kumar
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引用次数: 6
Correction: The quality of physical–electronic hybrid services and its impact on customer loyalty 更正:物理-电子混合服务的质量及其对客户忠诚度的影响
IF 5.9 3区 管理学
Service Business Pub Date : 2022-09-28 DOI: 10.1007/s11628-022-00508-6
Pengyi Shen, Zecong Ma
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引用次数: 0
The quality of physical–electronic hybrid services and its impact on customer loyalty 物理-电子混合服务的质量及其对顾客忠诚度的影响
IF 5.9 3区 管理学
Service Business Pub Date : 2022-09-17 DOI: 10.1007/s11628-022-00506-8
Pengyi Shen, Zecong Ma
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引用次数: 1
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