Cornell Hospitality Quarterly最新文献_第2页

Employee Motivation and Outcomes of Developing and Maintaining High-Quality Supervisor–Subordinate Guanxi in Hotel Operations 在酒店运营中发展和保持高质量的上下级关系对员工的激励和结果

Cornell Hospitality Quarterly Pub Date : 2024-01-27 DOI: 10.1177/19389655241226563

Jinhua Zhang, Rong Huang, Beilei Huang, Tao Xu, Guoqing Zhao

{"title":"Employee Motivation and Outcomes of Developing and Maintaining High-Quality Supervisor–Subordinate Guanxi in Hotel Operations","authors":"Jinhua Zhang, Rong Huang, Beilei Huang, Tao Xu, Guoqing Zhao","doi":"10.1177/19389655241226563","DOIUrl":"https://doi.org/10.1177/19389655241226563","url":null,"abstract":"Dyadic leader–follower relationships play a significant role in sustainable development of labor-intensive and service-oriented organizations. The purpose of this study is to assess employees’ motivation and outcomes of developing and maintaining high-quality supervisor–subordinate guanxi in Chinese hotels. A survey was undertaken in four- or five-star hotels, with a total of 318 matched employees-supervisor completed responses used for data analysis, which was conducted using SPSS Statistics and SmartPLS. The study’s results show that affection and obligation significantly motivate employees to develop and maintain supervisor–subordinate guanxi, which in turn contributes to the desirable task performance delivery and supervisor autonomy support. Furthermore, the study confirms the mediating roles of supervisor–subordinate guanxi and task performance. This work extends guanxi research and is among the first to identify why hotel employees are motivated to develop and maintain high-quality supervisor–subordinate guanxi based on the contextualization of self-determination theory and Chinese cultural elements.","PeriodicalId":505130,"journal":{"name":"Cornell Hospitality Quarterly","volume":"2 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139592404","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Pro’s and Con’s of Working for Tips 为小费工作的利弊

Cornell Hospitality Quarterly Pub Date : 2024-01-22 DOI: 10.1177/19389655241226555

Michael Lynn

{"title":"The Pro’s and Con’s of Working for Tips","authors":"Michael Lynn","doi":"10.1177/19389655241226555","DOIUrl":"https://doi.org/10.1177/19389655241226555","url":null,"abstract":"Despite its prevalence and importance in the hospitality, personal care, and travel industries, tipping is a form of compensation that does not appeal to all workers. Furthermore, liking of this form of compensation is associated with satisfaction and tenure in tipped occupations, so there is value in correctly anticipating who will and will not like working for tips. Although research into the causes and predictors of worker attitudes toward working for tips is limited, it is possible to identify numerous pros and cons of tip compensation from a worker perspective. A greater upfront understanding of those pros and cons of working for tips would obviously benefit prospective workers by helping them to make better decisions about whether or not to seek and accept offers of tipped work. A more complete understanding of those pros and cons would also benefit managers of tipped workers who could use it to better evaluate the suitability of applicants for tipped work and/or could share it with job applicants to improve their self-selection into and out of the job. Accordingly, the current managerial perspectives article seeks to help managers by enumerating and discussing the major pros and cons of working for tips.","PeriodicalId":505130,"journal":{"name":"Cornell Hospitality Quarterly","volume":"9 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139607221","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Technology Acceptance Model and Hospitality and Tourism Consumers’ Intention to Use Mobile Technologies: Meta-Analysis and Structural Equation Modeling 技术接受模型与酒店和旅游消费者使用移动技术的意向：元分析与结构方程模型

Cornell Hospitality Quarterly Pub Date : 2024-01-21 DOI: 10.1177/19389655241226558

F. Li, Dan Zhu, Mao-Tang (Brian) Lin, Peter B. Kim

引用次数: 0

When Does (Mis)Fit Between Customer Service Orientation and Internal Service Qualities Matter for Frontline Employees’ Pride in Membership and Their Behaviors? 客户服务导向与内部服务素质之间的（误）匹配何时会影响一线员工的成员自豪感及其行为？

Cornell Hospitality Quarterly Pub Date : 2024-01-18 DOI: 10.1177/19389655231223359

Martin Yongho Hyun, Lisa Gao, Seoki Lee, Hyeon-Cheol Kim

{"title":"When Does (Mis)Fit Between Customer Service Orientation and Internal Service Qualities Matter for Frontline Employees’ Pride in Membership and Their Behaviors?","authors":"Martin Yongho Hyun, Lisa Gao, Seoki Lee, Hyeon-Cheol Kim","doi":"10.1177/19389655231223359","DOIUrl":"https://doi.org/10.1177/19389655231223359","url":null,"abstract":"The literature has paid little attention to the (mis)fit effect between customer service orientation (CSO) and internal service qualities (ISQ). Unlike past studies, we use a non-commensurate and complementary fit approach by adopting a distinctive CSO as a need dimension at the individual level and ISQ as a satisfaction dimension provided by the organization. We test a CSO–ISQ (mis)fit model and include pride in membership and internal ethics training programs as supplementary activators for frontline employee turnover intentions and affective commitment. Based on the polynomial, mediation, and moderation analyses, we found that enjoyment service orientation–ISQ (mis)fit effects on pride in membership show complete and partial mediation effects on turnover intentions and affective commitment, with a significant joint effect of the training program. We discuss the theoretical contributions of our findings. Findings suggest that enhancing pride in membership can buffer the misfit between frontline employees’ needs and their satisfaction with ISQ, leading to a lower turnover intention and a stronger affective commitment. Furthermore, this study suggests that internal ethics training programs can enhance the positive effect of pride in membership on turnover intentions and affective commitment.","PeriodicalId":505130,"journal":{"name":"Cornell Hospitality Quarterly","volume":"124 6","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139615985","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Criticality of Public Policy in Hospitality and Tourism Research 公共政策在酒店与旅游研究中的关键作用

Cornell Hospitality Quarterly Pub Date : 2023-12-28 DOI: 10.1177/19389655231210049

Croes Robertico, H. G. Parsa, Alexandros Paraskevas

引用次数: 0

Do Visual Perspectives Matter? The “Matching” Between Visual Perspectives and Psychological Distance Improves Hotel Evaluations 视觉视角重要吗？视觉视角与心理距离之间的 "匹配 "可改善酒店评价

Cornell Hospitality Quarterly Pub Date : 2023-11-30 DOI: 10.1177/19389655231214710

Jun Ouyang, Yanli Jia, Qiang Guo

引用次数: 0

An Integrated Investigation Into the Impact of Workplace Shocks on Employee Turnover 工作场所冲击对员工离职影响的综合调查

Cornell Hospitality Quarterly Pub Date : 2023-11-30 DOI: 10.1177/19389655231214713

Chunjiang Yang, Yashuo Chen, Xinyuan (Roy) Zhao, Li Miao, Aliana M. W. Leong, Zhenzhen Cui

引用次数: 0

The Effects of Internal Marketing Climate On Hotel Effectiveness and Competitive Excellence 内部营销氛围对酒店效率和卓越竞争力的影响

Cornell Hospitality Quarterly Pub Date : 2023-11-30 DOI: 10.1177/19389655231214737

Sean A. Way, Elisa K. Chan, M. Sturman

{"title":"The Effects of Internal Marketing Climate On Hotel Effectiveness and Competitive Excellence","authors":"Sean A. Way, Elisa K. Chan, M. Sturman","doi":"10.1177/19389655231214737","DOIUrl":"https://doi.org/10.1177/19389655231214737","url":null,"abstract":"Despite the agreement on the importance of internal marketing, the central dogma that it creates value for employees which will incite employees to in turn create value for their organization and customers lacks empirical verification and remains a contentious issue. Two separate multisource-multilevel datasets are used to illuminate the effects of hotel property department-level internal marketing (process-focused) climate on a positive, key organizationally relevant psychological outcome (i.e., perceived organizational support) and a positive, key organizationally relevant behavioral outcome (i.e., organizational citizenship behavior), which in turn engender hotel property department effectiveness and competitive excellence, respectively. Moreover, the results suggest that organizational citizenship behavior is a linchpin in the explication and illustration of the effects of hotel property department/unit internal marketing climate on hotel property department/unit effectiveness and competitive excellence. By doing so, we provide a comprehensive model that underscores the impacts of internal marketing climate on crucial employee, organization/unit, and customer outcomes in the hospitality industry. Implications, limitations of the current inquiry, and avenues for future research are discussed.","PeriodicalId":505130,"journal":{"name":"Cornell Hospitality Quarterly","volume":"247 ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139202425","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

What are the Primary Drivers of Marketing Success?: Evidence From Brand-Level Data on Restaurants 营销成功的主要驱动因素是什么？

Cornell Hospitality Quarterly Pub Date : 2023-11-28 DOI: 10.1177/19389655231214715

Michael Lynn

引用次数: 0

The Influence of Linguistic Styles in Property Titles on Room Rates: A Hedonic Pricing Model 物业名称中的语言风格对房价的影响：对价定价模型

Cornell Hospitality Quarterly Pub Date : 2023-11-25 DOI: 10.1177/19389655231209910

Cindy Yoonjoung Heo, Kwangsoo Park

引用次数: 0