Cornell Hospitality Quarterly最新文献

Employee Recommendation and Financial Performance: Evidence From Tourism and Hospitality Industry 员工推荐与财务业绩：来自旅游业和酒店业的证据

Cornell Hospitality Quarterly Pub Date : 2024-08-08 DOI: 10.1177/19389655241268087

Tian-Yu Han, Jian-Wu Bi, Yanbo Yao

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引用次数: 0

Effects of Consumer–Host Social Interaction and Trust on Peer-to-Peer Accommodation Consumers’ Repurchase Intentions: A Trust-Transfer Perspective 消费者-宿主社会互动和信任对点对点住宿消费者重购意愿的影响：信任转移视角

Cornell Hospitality Quarterly Pub Date : 2024-08-08 DOI: 10.1177/19389655241268086

Xuequn Wang, Songshan (Sam) Huang, Eunjung Kim, Jian Xu

引用次数: 0

Customers’ Cue Utilization in Delivery Restaurant Selection and Its Changes With Different Health Risks 顾客在选择外卖餐厅时的线索利用及其随不同健康风险的变化

Cornell Hospitality Quarterly Pub Date : 2024-03-28 DOI: 10.1177/19389655241240437

Jiyeon Jeon, Jewoo Kim, Jaewook Kim

引用次数: 0

ChatGPT: It’s Here, Whether We Want It or Not! ChatGPT：不管我们愿不愿意，它都来了！

Cornell Hospitality Quarterly Pub Date : 2024-02-15 DOI: 10.1177/19389655241229615

Stephen Wayne Litvin, Karen Pei-Sze Tan

引用次数: 0

ChatGPT: It’s Here, Whether We Want It or Not! ChatGPT：不管我们愿不愿意，它都来了！

Cornell Hospitality Quarterly Pub Date : 2024-02-15 DOI: 10.1177/19389655241229615

Stephen Wayne Litvin, Karen Pei-Sze Tan

引用次数: 0

Consumer Click Responses to Paid Ad Set Strategies of Search Platforms 消费者对搜索平台付费广告设置策略的点击反应

Cornell Hospitality Quarterly Pub Date : 2024-02-14 DOI: 10.1177/19389655241230504

Ming Cheng, Zhen Zhu

{"title":"Consumer Click Responses to Paid Ad Set Strategies of Search Platforms","authors":"Ming Cheng, Zhen Zhu","doi":"10.1177/19389655241230504","DOIUrl":"https://doi.org/10.1177/19389655241230504","url":null,"abstract":"Search platforms are contemporary digital services that create value on multi-sided markets through providing services to each side of their platforms—indexing contents for all website operators on the internet, placing pages and tracking performance for paid advertisers or sellers, and searching market offerings to match inquiries for web users. Search platforms are interested in developing strategies at the sponsored ad set level to optimize consumer clicks. Drawing literature supports from hospitality, search engine advertising, and product assortment areas, our study examines the relationships between search platforms’ paid ad strategies (in paid ad set size and set attractiveness) and consumer’s single or multiple clicks on the sponsored ad section. We empirically test the relationships in a multinomial logit modeling approach using a large-scale disaggregated, hotel-search dataset collected from a leading Chinese search engine. Our results suggest a positive but diminishing impact of paid ad set size on a consumer’s set selection and multiple click-through behavior. Our study also spotlights the distinct and often divergent moderating effects of two types of ad attractiveness, preference-based and social-based, on the relationship between paid ad set size and consumer responses. We discuss the theoretical and managerial implications of this research to search platforms and advertisers in hospitality alike.","PeriodicalId":505130,"journal":{"name":"Cornell Hospitality Quarterly","volume":"406 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139837155","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Consumer Click Responses to Paid Ad Set Strategies of Search Platforms 消费者对搜索平台付费广告设置策略的点击反应

Cornell Hospitality Quarterly Pub Date : 2024-02-14 DOI: 10.1177/19389655241230504

Ming Cheng, Zhen Zhu

{"title":"Consumer Click Responses to Paid Ad Set Strategies of Search Platforms","authors":"Ming Cheng, Zhen Zhu","doi":"10.1177/19389655241230504","DOIUrl":"https://doi.org/10.1177/19389655241230504","url":null,"abstract":"Search platforms are contemporary digital services that create value on multi-sided markets through providing services to each side of their platforms—indexing contents for all website operators on the internet, placing pages and tracking performance for paid advertisers or sellers, and searching market offerings to match inquiries for web users. Search platforms are interested in developing strategies at the sponsored ad set level to optimize consumer clicks. Drawing literature supports from hospitality, search engine advertising, and product assortment areas, our study examines the relationships between search platforms’ paid ad strategies (in paid ad set size and set attractiveness) and consumer’s single or multiple clicks on the sponsored ad section. We empirically test the relationships in a multinomial logit modeling approach using a large-scale disaggregated, hotel-search dataset collected from a leading Chinese search engine. Our results suggest a positive but diminishing impact of paid ad set size on a consumer’s set selection and multiple click-through behavior. Our study also spotlights the distinct and often divergent moderating effects of two types of ad attractiveness, preference-based and social-based, on the relationship between paid ad set size and consumer responses. We discuss the theoretical and managerial implications of this research to search platforms and advertisers in hospitality alike.","PeriodicalId":505130,"journal":{"name":"Cornell Hospitality Quarterly","volume":"8 5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139777397","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

When Leaders Self-Sacrifice in Times of Crisis: The Roles of Employee Emotional Suppression and Leader Coping Strategies 当领导者在危机时刻自我牺牲时：员工情绪抑制和领导者应对策略的作用

Cornell Hospitality Quarterly Pub Date : 2024-02-07 DOI: 10.1177/19389655231223370

Xingyu Wang, Xueqi Wen, Zihan Liu, Y. Gao, Juan M. Madera

{"title":"When Leaders Self-Sacrifice in Times of Crisis: The Roles of Employee Emotional Suppression and Leader Coping Strategies","authors":"Xingyu Wang, Xueqi Wen, Zihan Liu, Y. Gao, Juan M. Madera","doi":"10.1177/19389655231223370","DOIUrl":"https://doi.org/10.1177/19389655231223370","url":null,"abstract":"While literature articulates the relevance of self-sacrificial leadership to crisis situations, little attention has been paid to employees’ attitudinal and behavioral responses to self-sacrificial leadership. This is a particularly salient gap in the scholarship, given the decisions leaders must make to address challenges in the hospitality industry (e.g., the COVID-19 pandemic). Drawing on conservation of resources theory, this pair of field and experimental studies examines how individual differences in employee emotional suppression and leader coping strategy moderate the impacts of self-sacrificial leadership on employee perceptions of leader effectiveness. By sampling U.S. hospitality employees, the studies reveal that leaders who display self-sacrificial behaviors received more favorable ratings on leader effectiveness than others, an effect that is contingent on followers’ emotional suppression and leaders’ coping strategies. The perception of increased leader effectiveness in turn weakened employees’ intentions to engage in negative word-of-mouth toward their organizations.","PeriodicalId":505130,"journal":{"name":"Cornell Hospitality Quarterly","volume":"56 10","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139796931","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

When Leaders Self-Sacrifice in Times of Crisis: The Roles of Employee Emotional Suppression and Leader Coping Strategies 当领导者在危机时刻自我牺牲时：员工情绪抑制和领导者应对策略的作用

Cornell Hospitality Quarterly Pub Date : 2024-02-07 DOI: 10.1177/19389655231223370

Xingyu Wang, Xueqi Wen, Zihan Liu, Y. Gao, Juan M. Madera

{"title":"When Leaders Self-Sacrifice in Times of Crisis: The Roles of Employee Emotional Suppression and Leader Coping Strategies","authors":"Xingyu Wang, Xueqi Wen, Zihan Liu, Y. Gao, Juan M. Madera","doi":"10.1177/19389655231223370","DOIUrl":"https://doi.org/10.1177/19389655231223370","url":null,"abstract":"While literature articulates the relevance of self-sacrificial leadership to crisis situations, little attention has been paid to employees’ attitudinal and behavioral responses to self-sacrificial leadership. This is a particularly salient gap in the scholarship, given the decisions leaders must make to address challenges in the hospitality industry (e.g., the COVID-19 pandemic). Drawing on conservation of resources theory, this pair of field and experimental studies examines how individual differences in employee emotional suppression and leader coping strategy moderate the impacts of self-sacrificial leadership on employee perceptions of leader effectiveness. By sampling U.S. hospitality employees, the studies reveal that leaders who display self-sacrificial behaviors received more favorable ratings on leader effectiveness than others, an effect that is contingent on followers’ emotional suppression and leaders’ coping strategies. The perception of increased leader effectiveness in turn weakened employees’ intentions to engage in negative word-of-mouth toward their organizations.","PeriodicalId":505130,"journal":{"name":"Cornell Hospitality Quarterly","volume":"79 23-24","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139856641","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Mobile Food Ordering Apps, Restaurant Performance, and Customer Satisfaction 移动订餐应用程序、餐厅业绩和顾客满意度

Cornell Hospitality Quarterly Pub Date : 2024-01-29 DOI: 10.1177/19389655231223376

Yue Xu, Xiaoou Liu, Zhenxing (Eddie) Mao, Jianhua Zhou

引用次数: 0