Elisa K. Chan, Shenbufan Li, Sean A. Way, Ross Donahue
{"title":"The Intuitive and Counterintuitive Effects of Supportive and Abusive Supervision on Hotel Employees","authors":"Elisa K. Chan, Shenbufan Li, Sean A. Way, Ross Donahue","doi":"10.1177/19389655231209912","DOIUrl":"https://doi.org/10.1177/19389655231209912","url":null,"abstract":"When studied independently subordinate perceived supervisor support and abusive supervision have unequivocally contrary effects on subordinate outcomes that are critical to the performance of hospitality organizations. Although both supportive and abusive supervisor behaviors occur in the subordinate–direct supervisor exchange relationship, the simultaneous effects of these two constructs have yet to be illuminated. Drawing on the within-domain exacerbation hypothesis and the whiplash effect, we propose a conceptual framework that captures both the independent and interactive effects of subordinate perceived supervisor support and abusive supervision on hotel employees. Using a sample composed of 194 direct subordinate-supervisor pairings from 119 hotel property departments and 18 Chinese hotel properties, we illuminate the contrary, relative, and interactive effects of perceived supervisor support and abusive supervision on subordinate hotel employees’ job stress as well as their (supervisor-rated) individual-oriented organizational citizenship behavior. Implications and limitations of the current study and avenues for future research are discussed.","PeriodicalId":505130,"journal":{"name":"Cornell Hospitality Quarterly","volume":"11 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139260855","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Cross-Sectional Differences in Hotel Revenue Performance During the Covid-19 Pandemic","authors":"Amrik Singh, David L. Corsun","doi":"10.1177/19389655231184475","DOIUrl":"https://doi.org/10.1177/19389655231184475","url":null,"abstract":"This study investigates price elasticity of demand and its pricing effect on revenue performance of hotels during the COVID-19 pandemic. Using annual operating performance data on over 2,500 hotels from 2018 to 2021, this study provides empirical evidence of a relatively inelastic demand for the lodging sector. Price, income, cross-price, and lagged demand are positive and inelastic in their relationships with demand. Price has a significant and negative effect on lodging demand while a hotel’s competitive position has a significant influence on RevPAR performance with both negatively affected by COVID-19. More important, the results show a significantly greater positive impact of pricing on RevPAR penetration for hotels that raised rates relative to hotels that dropped rates. The findings suggest that it may be best for hotels to maintain or raise room rates to maximize revenue performance in the midst of an external shock.","PeriodicalId":505130,"journal":{"name":"Cornell Hospitality Quarterly","volume":"13 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139363400","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}