Journal of Management Information Systems最新文献

{"title":"Formation and Action of a Learning Community with Collaborative Learning Software","authors":"Evren Eryilmaz, Brian Thoms, Z. Ahmed, Howard Lee","doi":"10.1080/07421222.2023.2172774","DOIUrl":"https://doi.org/10.1080/07421222.2023.2172774","url":null,"abstract":"ABSTRACT This paper explores the formation of a learning community facilitated by custom collaborative learning software. Drawing on research in group cognition, knowledge building discourse, and learning analytics, we conducted a mixed-methods field study involving an asynchronous online discussion consisting of 259 messages posted by 50 participants. The cluster analysis results provide evidence that the recommender system within the software can support the formation of a learning community with a small peripheral cluster. Regarding knowledge building discourse, we identified the distinct roles of central, intermediate (i.e., middle of three clusters), and peripheral clusters within a learning community. Furthermore, we found that message lexical complexity does not correlate to the stages of knowledge building. Overall, this study contributes to the group cognition theory to deepen our understanding about collaboration to construct new knowledge in online discussions. Moreover, we add a much-needed text mining perspective to the qualitative interaction analysis model.","PeriodicalId":50154,"journal":{"name":"Journal of Management Information Systems","volume":"40 1","pages":"38 - 55"},"PeriodicalIF":7.7,"publicationDate":"2023-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47104463","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Managing Digital Platforms with Robust Multi-Sided Recommender Systems","authors":"Onkar Malgonde, He Zhang, B. Padmanabhan, M. Limayem","doi":"10.1080/07421222.2022.2127440","DOIUrl":"https://doi.org/10.1080/07421222.2022.2127440","url":null,"abstract":"ABSTRACT Digital platforms have replaced traditional markets in most industries and orchestrate socioeconomic aspects of our lives. We address the problem of negative direct side network effects that arise with an increased number of agents on one side of the platform. Negative effects, if unaddressed, lead to undesired long-term consequences for the platform by developing a positive vicious cycle. Addressing negative effects require dynamic solution mechanisms that adapt to the changing landscape of platforms. The recommender systems literature has proposed multi-sided recommender systems (MSR) as a dynamic solution to many problems on platforms. However, current state-of-the-art MSRs do not consider uncertainty in predicting agents’ choices, resulting in limited efficacy. We present a robust multi-sided recommender system that considers estimation errors in agents’ choice to address this concern. Extensive experiments with agent-based models—ride-pooling and education platform—provide support for the efficacy and generalizability of the robust MSR to address negative effects.","PeriodicalId":50154,"journal":{"name":"Journal of Management Information Systems","volume":"39 1","pages":"938 - 968"},"PeriodicalIF":7.7,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47316271","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Businessperson or Technologist: Stock Market Reaction to the Alignment between CIO Background and Firm Strategy","authors":"R. Banker, Cecilia Feng, P. Pavlou","doi":"10.1080/07421222.2022.2127442","DOIUrl":"https://doi.org/10.1080/07421222.2022.2127442","url":null,"abstract":"ABSTRACT Chief Information Officers (CIOs) influence their firm’s strategy implementation and facilitate improved firm performance by effectively managing information technology (IT) resources. However, it remains unclear how firms select CIOs and how the stock market perceives the selection. We posit that firms’ preferences regarding CIO background (business acumen versus technical expertise) depend on their strategic positioning. Also, we argue that the stock market pays attention to the alignment between the appointed CIO’s background and firm strategy. To empirically examine this, we employ factor analysis on a sample of 1,287 CIOs with detailed biographic information on education, work experience, and certification to identify the CIO’s background. Utilizing these measures, we examine whether the appointed CIO’s background depends on the appointing firm’s strategic positioning in a normative model. Then, we use a predictive model to test the stock market reactions to CIO appointments. We document that cost-leadership-leaning firms are more likely to appoint a CIO with a stronger business-oriented background, while differentiation-leaning firms are more likely to appoint a CIO with a stronger technical-oriented background. Interestingly, firms with misaligned CIO appointments suffer a negative stock market reaction. We discuss theoretical and practical implications of selecting aligned versus misaligned CIOs.","PeriodicalId":50154,"journal":{"name":"Journal of Management Information Systems","volume":"39 1","pages":"1006 - 1036"},"PeriodicalIF":7.7,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48044012","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How Appreciation and Attention Affect Contributions to Electronic Networks of Practice","authors":"Xue Tan, Fujie Jin, A. Dennis","doi":"10.1080/07421222.2022.2127443","DOIUrl":"https://doi.org/10.1080/07421222.2022.2127443","url":null,"abstract":"ABSTRACT We conducted three studies to examine how two types of user-generated feedback, appreciation and attention, affect users’ decisions to make voluntary knowledge contributions to electronic networks of practice (ENPs). Appreciation is reflected in positive ratings, votes, and helpfulness evaluations. Attention is reflected in the number of views of contributed content. The first study used clickstream data from a college application ENP in China, where information seekers can read posted information asynchronously and request synchronous consultations with volunteers. The second study was a controlled online experiment in the United States where we assessed users’ willingness to answer questions in a college application ENP asynchronously. The third study examined knowledge contribution across a diverse set of topics using a well-established ENP that serves more than 100 countries. In all three studies, the results consistently show that greater appreciation increased continued knowledge contribution, but greater attention without sufficient appreciation negatively affected contributions. Our findings show the theoretically intertwined nature of attention and appreciation and offer insights for the design and management of ENP feedback systems to encourage user contributions.","PeriodicalId":50154,"journal":{"name":"Journal of Management Information Systems","volume":"39 1","pages":"1037 - 1063"},"PeriodicalIF":7.7,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43186065","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Approaching IT Security & Avoiding Threats in the Smart Home Context","authors":"A. Nehme, Joey F. George","doi":"10.1080/07421222.2022.2127449","DOIUrl":"https://doi.org/10.1080/07421222.2022.2127449","url":null,"abstract":"ABSTRACT Not securing smart home devices has proven a threat to cyberspace. This has underscored the importance of using fear appeals to promote users’ information security behavior. We practiced context-specific theorization to enhance fear appeal theory and design. Particularly, we extended Protection Motivation Theory to include avoidant-focused motivation (i.e., users’ intent to avoid using their devices), the positive emotion of hope, and information technology (IT)-self extension. Our hypotheses include that fear engenders both protection and avoidant-focused motivations, hope mediates coping appraisal to engender (reduce) protection (avoidant-focused) motivation, and IT-self-extension acts as an antecedent. We conducted four studies, including two surveys and two experiments, and validated our extensions. Our main theoretical contributions include showing that hope is critical in determining which coping mechanism occurs and that it improves the theory’s predictive power. In terms of practice, we demonstrate that a fear appeal message with a self-extension component and a strong coping component is more effective.","PeriodicalId":50154,"journal":{"name":"Journal of Management Information Systems","volume":"39 1","pages":"1184 - 1214"},"PeriodicalIF":7.7,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44717111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"To Be or Not to Be …Human? Theorizing the Role of Human-Like Competencies in Conversational Artificial Intelligence Agents","authors":"Shalini Chandra, Anuragini Shirish, S. Srivastava","doi":"10.1080/07421222.2022.2127441","DOIUrl":"https://doi.org/10.1080/07421222.2022.2127441","url":null,"abstract":"ABSTRACT Driven by the need to provide continuous, timely, and efficient customer service, firms are constantly experimenting with emerging technological solutions. In recent times firms have shown an increased interest in designing and implementing artificial intelligence (AI)-based interactional technologies, such as conversational AI agents and chatbots, that obviate the need for having human service agents for the provision of customer service. However, the business impact of conversational AI is contingent on customers using and adequately engaging with these tools. This engagement depends, in turn, on conversational AI’s similarity, or likeness to the human beings it is intended to replace. Businesses therefore need to understand what human-like characteristics and competencies should be embedded in customer-facing conversational AI agents to facilitate smooth user interaction. This focus on “human-likeness” for facilitating user engagement in the case of conversational AI agents is in sharp contrast to most prior information systems (IS) user engagement research, which is predicated on the “instrumental value” of information technology (IT). Grounding our work in the individual human competency and media naturalness literatures, we theorize the key role of human-like interactional competencies in conversational AI agents—specifically, cognitive, relational, and emotional competencies—in facilitating user engagement. We also hypothesize the mediating role of user trust in these relationships. Following a sequential mixed methods approach, we use a quantitative two-wave, survey-based study to test our model. We then examine the results in light of findings from qualitative follow-up interviews with a sampled set of conversational AI users. Together, the results offer a nuanced understanding of desirable human-like competencies in conversational AI agents and the salient role of user trust in fostering user engagement with them. We also discuss the implications of our study for research and practice.","PeriodicalId":50154,"journal":{"name":"Journal of Management Information Systems","volume":"39 1","pages":"969 - 1005"},"PeriodicalIF":7.7,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45112712","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Servitization for the Environment? The Impact of Data-Centric Product-Service Models","authors":"Xin Zhang, Xiaolong Guo, W. Yue, Yugang Yu","doi":"10.1080/07421222.2022.2127454","DOIUrl":"https://doi.org/10.1080/07421222.2022.2127454","url":null,"abstract":"ABSTRACT Recent developments in data-centric technologies (e.g., big data, Internet of Things, cloud computing) have given rise to the data-centric models, such as servitization. Servitization here refers to firms selling a product as a service instead of selling product ownership, which has been viewed as a green business model that can benefit the environment. Despite the potential environmental superiority of servitization, previous studies and empirical observations have shown that the servitization model may generate lower profits than the conventional product sales model, which poses challenges for firms to choose their business models. However, the existing literature has not considered the role of data-centric technologies that are increasingly embedded in the servitization model, in which firms can co-create value with consumers by leveraging product usage data to improve service offerings. In this study, we build an analytical model to scrutinize the economic and environmental performance of the data-centric servitization model compared to the product model. We find that the data-centric servitization model is more profitable than the product model only when a firm’s service improvement capability is relatively high. Unfortunately, a high service improvement capability may exacerbate the negative environmental impact, resulting in the servitization model being less environmentally friendly than the product model. We discuss the circumstances under which using the servitization model can yield win-win outcomes in terms of profitability and environmental impact. The findings can help managers and policymakers reconcile the tension between firm profitability and environmental damage and make judicious decisions on business model choices and the application of emerging data-centric technologies.","PeriodicalId":50154,"journal":{"name":"Journal of Management Information Systems","volume":"39 1","pages":"1146 - 1183"},"PeriodicalIF":7.7,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44360845","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How Do Shared IT Applications Influence Agility? Theory and Evidence of a Convex Relationship","authors":"M. Queiroz, Paul P. Tallon, T. Coltman","doi":"10.1080/07421222.2022.2127452","DOIUrl":"https://doi.org/10.1080/07421222.2022.2127452","url":null,"abstract":"ABSTRACT Organizations increasingly depend on information technology (IT) applications (apps) for competitive positioning. Governance of IT apps presents a unique set of challenges, particularly as organizations turn to shared IT apps across business units (IT apps relatedness). Shared IT apps can foment IT misalignment within business units, while also creating opportunities for learning-related synergies. This study develops the idea that an organization’s efforts to increase IT apps relatedness influence business unit agility and that this relationship is U-shaped. Analysis of data from 120 organizations provides support for a convex, U‐shaped, relationship. Furthermore, the U-shaped curve flattens under conditions of increased market uncertainty. This relationship highlights the need for IT governance to balance tension between business unit interests that seek autonomy over certain IT app choices and corporate interests that push for synergies based on shared IT apps. Failure to create this balance could impede business unit agility and hurt the broader organization.","PeriodicalId":50154,"journal":{"name":"Journal of Management Information Systems","volume":"39 1","pages":"1089 - 1115"},"PeriodicalIF":7.7,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42506168","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"We Are All in This Together, or Are We? Job Strain and Coping in the Context of an E-Healthcare System Implementation","authors":"Tracy Ann Sykes, Ruba Aljafari","doi":"10.1080/07421222.2022.2127450","DOIUrl":"https://doi.org/10.1080/07421222.2022.2127450","url":null,"abstract":"ABSTRACT Doctors and paraprofessionals operate in stressful environments that jeopardize their well-being and quality of care. E-healthcare systems have been promoted by government initiatives (e.g., HITECH act) to support healthcare services. Recent evidence suggests, however, that these systems contribute to job strain. Drawing on findings from a qualitative study and proximity and homophily theories, we integrate the healthcare context to develop and test a research model of friendship network ties among and between doctors and paraprofessionals as a coping mechanism for alleviating job strain. We test our model in a year-long field study in a hospital that implemented a new e-healthcare system, with two waves of data collected from 152 doctors and 731 paraprofessionals. Our findings move beyond the classical view of friendship as a conduit of coping by suggesting that the source of friendship network ties could reduce or aggravate strain as doctors and paraprofessionals continue to interact with the system over time.","PeriodicalId":50154,"journal":{"name":"Journal of Management Information Systems","volume":"39 1","pages":"1215 - 1247"},"PeriodicalIF":7.7,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41559937","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Motivating the Motivationally Diverse Crowd: Social Value Orientation and Reward Structure in Crowd Idea Generation","authors":"Bei Yan, A. Hollingshead","doi":"10.1080/07421222.2022.2127451","DOIUrl":"https://doi.org/10.1080/07421222.2022.2127451","url":null,"abstract":"ABSTRACT Some people contribute ideas for prosocial reasons in crowdsourcing; others do so for selfish reasons. Extending the theory of motivated information processing, the research posits that prosocial and proself individuals respond differently to reward structures in crowd idea generation. Two online experiments measured participants’ prosocial versus proself orientation and manipulated whether participants received a competitive or cooperative reward structure. Study 2 also manipulated whether participants viewed an original or a common peer idea. Proselfs produced more ideas when receiving competitive rewards; the idea generation of prosocials was not affected by the reward structure. This interaction effect was mediated by task effort and moderated the impact of peer ideas. Proselfs generated the most ideas when viewing an original peer idea and receiving competitive rewards; this effect was not observed for prosocials. The study contributes to crowdsourcing research by demonstrating that participants’ response to reward structures depends on their social value orientation. The implication is that crowdsourcing organizers should design tasks and rewards so they motivate participants with both prosocial and proself orientations.","PeriodicalId":50154,"journal":{"name":"Journal of Management Information Systems","volume":"39 1","pages":"1064 - 1088"},"PeriodicalIF":7.7,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42617235","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}