We Are All in This Together, or Are We? Job Strain and Coping in the Context of an E-Healthcare System Implementation

IF 5.9 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Journal of Management Information Systems Pub Date : 2022-10-02 DOI:10.1080/07421222.2022.2127450

Tracy Ann Sykes, Ruba Aljafari

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引用次数: 0

Abstract

ABSTRACT Doctors and paraprofessionals operate in stressful environments that jeopardize their well-being and quality of care. E-healthcare systems have been promoted by government initiatives (e.g., HITECH act) to support healthcare services. Recent evidence suggests, however, that these systems contribute to job strain. Drawing on findings from a qualitative study and proximity and homophily theories, we integrate the healthcare context to develop and test a research model of friendship network ties among and between doctors and paraprofessionals as a coping mechanism for alleviating job strain. We test our model in a year-long field study in a hospital that implemented a new e-healthcare system, with two waves of data collected from 152 doctors and 731 paraprofessionals. Our findings move beyond the classical view of friendship as a conduit of coping by suggesting that the source of friendship network ties could reduce or aggravate strain as doctors and paraprofessionals continue to interact with the system over time.

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我们在一起，还是我们在一起？电子医疗系统实施背景下的工作压力与应对

摘要医生和辅助专业人员在压力大的环境中工作，这会危及他们的健康和护理质量。政府举措（如HITECH法案）推动了电子医疗系统，以支持医疗服务。然而，最近的证据表明，这些制度导致了工作压力。根据定性研究的结果以及邻近性和同质性理论，我们整合了医疗保健背景，开发并测试了医生和辅助专业人员之间的友谊网络联系的研究模型，作为缓解工作压力的应对机制。我们在一家实施新电子医疗系统的医院进行了为期一年的实地研究，从152名医生和731名辅助专业人员那里收集了两波数据，对我们的模型进行了测试。我们的研究结果超越了友谊作为应对渠道的经典观点，表明随着医生和辅助专业人员随着时间的推移继续与系统互动，友谊网络联系的来源可能会减少或加剧压力。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Management Information Systems 工程技术-计算机：信息系统

CiteScore

10.20

自引率

13.00%

发文量

审稿时长

6 months

期刊介绍： Journal of Management Information Systems is a widely recognized forum for the presentation of research that advances the practice and understanding of organizational information systems. It serves those investigating new modes of information delivery and the changing landscape of information policy making, as well as practitioners and executives managing the information resource.