{"title":"Empowering AI with experiential learning: Implications from analysing user-generated content","authors":"Ashutosh Singh , Reeti Agarwal , Rsha Alghafes , Armando Papa","doi":"10.1016/j.techfore.2025.124261","DOIUrl":"10.1016/j.techfore.2025.124261","url":null,"abstract":"<div><div>Artificial intelligence (AI) has evolved into generative artificial intelligence, offering users even greater benefits. The AI platforms provide generative AI-related services to support users' professional development and gather feedback to enhance the service through experiential learning. However, comprehending large volumes of unstructured datasets in the form of customer reviews presents an increasingly serious challenge as the number of users on AI platforms grows over time. We employ advanced machine learning techniques-topic modelling and word2vec- to extract more accurate insights from unstructured data. We collect customer reviews from AI content-creation platforms from 2022 to 2024. By combining topic modelling and word2vec, we uncover valuable insights. Our analysis identifies eight key topics: Playground, Support Hub, Content Lab, Productivity, User Experience, Access, Business Assistant, and Remix. The topic of regression analysis reveals that Content Lab, User Experience, Business Assistant, and Remix are more favourable in terms of customer satisfaction scores. The word2vec analysis with negative sampling indicates that Access and Playground demonstrate better cohesion scores compared to other themes. Conversely, themes such as Content Lab, Productivity, and Business Assistant have lower cohesion scores, indicating weak clustering among words within these themes. Our research offers several valuable insights for AI platform managers, which can further enhance services through experiential learning.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"219 ","pages":"Article 124261"},"PeriodicalIF":12.9,"publicationDate":"2025-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144548656","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Who leads the chain? Deciphering the trajectory of global value network in technology-intensive manufacturing and innovation effects","authors":"Yingjie Yu , Debin Du , Qixiang Li","doi":"10.1016/j.techfore.2025.124258","DOIUrl":"10.1016/j.techfore.2025.124258","url":null,"abstract":"<div><div>Amid the ongoing technological revolution and global industrial restructuring, technology-intensive manufacturing has become a core field of international innovation competition. This study adopts a network perspective to analyze the structural dynamics of global value creation, moving beyond traditional linear value chain analysis. Using global value-added trade data from 1995 to 2020, we apply social network analysis to map the evolution of the global value network and assess the impact of national network positions on innovation performance. The results reveal an increasingly hierarchical, pyramid-shaped structure centered on the U.S. and China, with the former leading input chains and the latter dominating output chains. The network also exhibits growing asymmetry and small-world properties. Fixed-effects regression results show that countries with higher weighted degree and betweenness centrality achieve superior innovation outcomes, supporting the role of network structure in shaping innovation through knowledge spillovers, integration, and filtering. These findings highlight the strategic importance of global network positioning in enhancing national innovation capacity.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"219 ","pages":"Article 124258"},"PeriodicalIF":12.9,"publicationDate":"2025-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144535412","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Towards an experiential ethics of AI and robots: A review of empirical research on human encounters","authors":"Björn Fischer , Susanne Frennert","doi":"10.1016/j.techfore.2025.124264","DOIUrl":"10.1016/j.techfore.2025.124264","url":null,"abstract":"<div><div>The past few years have seen a profound re-acceleration of interest in artificial intelligence (AI) and robotics, accompanied by intensifying debates about ethical regulation. Yet, less attention has been paid to how people experience AI and robots in practice. This paper explores the potential of an <em>experiential</em> approach to AI and robot ethics. Specifically, we review empirical studies on human experiences with AI and robots and argue for the value of assembling and analysing findings from studies that inquire into the everyday encounters with AI and robots. Following a hybrid approach that combines systematic review with narrative social inquiry, we identify <em>six key dimensions of human experiences with AI and robots</em>: appreciation of imperfection, formation of affective relationships, discomfort with lack of transparency, addition of invisible work, shifting responsibilities, and readiness to trade off privacy for other benefits. By placing these dimensions into dialogue with ethical AI governance, pragmatist philosophy and Science and Technology Studies, we argue for an experiential approach to ethics, <em>i.e.</em> an approach that grounds ethical reflection in lived encounters, where abstract principles often take new, context-specific meanings. Thereby, we invite attentiveness to ethical concerns that might otherwise become sidelined in extant AI and robotics policy frameworks.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"219 ","pages":"Article 124264"},"PeriodicalIF":12.9,"publicationDate":"2025-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144548765","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Value creation and value capture in NFT business models: Insights from blockchain-based ventures","authors":"Arash Rezazadeh, René Bohnsack","doi":"10.1016/j.techfore.2025.124250","DOIUrl":"10.1016/j.techfore.2025.124250","url":null,"abstract":"<div><div>This paper sets out to explore how blockchain-based technologies, particularly non-fungible tokens (NFTs), are influencing future business models. Drawing on the relevant literature and a multiple case study of blockchain ventures, we demonstrate how the technology leads to new polyadic mechanisms of value creation and value capture. A clarification of NFTs and related concepts, together with their use values and exchange value determinants, led us to argue that the polyadic mechanisms differ from those in dyadic and triadic business models. Overall, we identify a total of 39 NFT technology affordances that fall into four types: utility, social, financial, and legal affordances. In addition, the NFT business ecosystem is mapped in terms of sources of generativity, mixed-side network effects, and the convergence of complementors within the ecosystem. Finally, this study explores three distinct mechanisms of stakeholder collaboration using NFTs: token distribution and fundraising, polyadic value creation and capture, and smart contract-enabled facilitation of stakeholder interactions. Based on the insights, we discuss the impact of NFTs and blockchain technology on society (illustrated by two cases of NFT ticketing and decentralized apps), and the implications for theory, practice, and policy.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"219 ","pages":"Article 124250"},"PeriodicalIF":12.9,"publicationDate":"2025-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144548658","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Aditi Saha , Rakesh D. Raut , Mukesh Kumar , Sanjoy Kumar Paul , Yangyan Shi , Bhavin Shah , Sudishna Ghoshal
{"title":"Achieving sustainable carbon-neutral supply chain: A perspective of integrating blockchain technology","authors":"Aditi Saha , Rakesh D. Raut , Mukesh Kumar , Sanjoy Kumar Paul , Yangyan Shi , Bhavin Shah , Sudishna Ghoshal","doi":"10.1016/j.techfore.2025.124262","DOIUrl":"10.1016/j.techfore.2025.124262","url":null,"abstract":"<div><div>With the global shift towards a carbon-neutral supply chain (CNSC), blockchain technology (BT) is becoming increasingly significant. The food supply chain (FSC) significantly generates carbon emissions. This study evaluates how the integration of blockchain technology (IBT) is feasible to attain a CNSC. This study also finds the nexus among the sustainable development goals and how they behave between IBT and CNSC. This study presented a new framework based on the resource-based view and dynamic capability, which was tested using structural equation modeling (SEM). A comprehensive online survey was conducted utilizing a questionnaire that gathered responses from 200 individuals employed in the agricultural and food sectors. The finding reveals that the implementation of disruptive BT has a beneficial impact on the FSC by reducing emissions, ensuring safety, improving supply chain performance, minimizing food waste, and boosting consumer trust. Nonetheless, two variables, namely enhance supply chain performance, and build consumer trust, do not contribute to achieving a CNSC, as they enhance operational efficiency and trust, which might not directly result in a decrease in carbon emissions. The study enriches the literature on IBT in FSC to attain a CNSC while making the supply chain network more transparent, agile, and sustainable. It also challenges conventional wisdom by revealing factors that do not lead to a CNSC and guides policymakers to develop strategies to attain a CNSC.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"219 ","pages":"Article 124262"},"PeriodicalIF":12.9,"publicationDate":"2025-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144548657","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"AI driver or assistant? The impact of gendered interfaces on disempowerment dynamics in fully autonomous vehicles","authors":"Kathleen Desveaud, Giulia Pavone","doi":"10.1016/j.techfore.2025.124259","DOIUrl":"10.1016/j.techfore.2025.124259","url":null,"abstract":"<div><div>Fully autonomous vehicles (AVs), which operate without human input, pose unique challenges, particularly in how they disempower users and affect acceptance. Relying on Social Role Theory and the Theory of Automated Social Presence, we conducted four experimental studies to examine how interface characteristics influence disempowerment dynamics. We explored user preferences for gendered interfaces and the impact of the interface's role (driver vs. assistant). We also assessed gender dynamics (men vs. women) and how perceived anthropomorphism impacts disempowerment perceptions. Our findings indicate that while the interface's gender does not significantly influence disempowerment, the interface's role does, which highlights the importance of the AI role in interface design. In these dynamics, anthropomorphism emerges as a crucial factor countering feelings of disempowerment, with women feeling more disempowered than men, who tend to anthropomorphize AVs more. We investigated two interface innovations that could potentially address disempowerment: customizing the interface by providing choices and integrating a gender-neutral voice in the interface. Our results indicate that while providing choices does not impact disempowerment dynamics, integrating gender neutral voice reduces anthropomorphism, thereby increasing disempowerment effects. This reveals the necessity of developing neutral anthropomorphic voices to effectively balance inclusivity and disempowerment effects.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"219 ","pages":"Article 124259"},"PeriodicalIF":12.9,"publicationDate":"2025-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144517360","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Corrigendum to “Do you believe it? Examining user engagement with fake news on social media platforms” [Technol. Forecast. Soc. Change. volume 212, March 2025, 123950]","authors":"Neha Chaudhuri , Gaurav Gupta , Aleš Popovič , Indranil Bose","doi":"10.1016/j.techfore.2025.124255","DOIUrl":"10.1016/j.techfore.2025.124255","url":null,"abstract":"","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"219 ","pages":"Article 124255"},"PeriodicalIF":13.3,"publicationDate":"2025-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144748864","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"New inequality in equality: An empirical study on the effects of device and physical environment appropriateness divide on E-learning outcomes","authors":"Cuicui Cao , Yuni Li , Ling Zhao , Yuan Li","doi":"10.1016/j.techfore.2025.124256","DOIUrl":"10.1016/j.techfore.2025.124256","url":null,"abstract":"<div><div>The high penetration rate of smartphones in recent years has alleviated the concern regarding Internet access in China and facilitates e-learning, especially in rural areas. In such e-learning practice, device appropriateness becomes a new source of the digital access divide. Also, effective access to e-learning depends on the physical environment, which may further weaken or strengthen the influence of device appropriateness divide. However, previous studies have mainly focused on the access dichotomy or quality divide and investigated its downstream influences without considering the physical environment. Thus, this study aims to investigate: (1) does the device and physical environment appropriateness divide exist between rural and urban students? (2) how do these two types of appropriateness divide interact to influence students' e-learning outcomes? To empirically examine these research questions, we applied the chi-square test, the independent sample <em>t</em>-test, structural equation modeling, and Process Macro. Our results reveal some significant and interesting findings. First, we confirmed the existence of device appropriateness divide, whereas partially confirmed the existence of physical environment appropriateness divide between rural and urban students. Second, we validated the significant interactive effect of these two types of appropriateness divide on e-learning outcomes. Our study offers several valuable theoretical and practical implications.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"219 ","pages":"Article 124256"},"PeriodicalIF":12.9,"publicationDate":"2025-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144502310","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How does digital intelligence drive the SRDI development of SMEs? Evidence from Chinese-style niche enterprises","authors":"Jingkun Bai, Guimin Qu","doi":"10.1016/j.techfore.2025.124260","DOIUrl":"10.1016/j.techfore.2025.124260","url":null,"abstract":"<div><div>With the advent of the digital intelligence (DI) era, DI has become an important strategic opportunity for SMEs to realize the development of specialization, refinement, distinctiveness or innovation (SRDI). However, there is still a significant gap in the research on the specific mechanism of how DI drives the SRDI development of SMEs. Taking 667 Chinese listed SRDI SMEs from 2012 to 2022 as samples, the text analysis method is used to construct the DI and SRDI indicators and explore the mechanism of DI drives the SRDI development of SMEs. The research finds that DI can drive the SRDI development of SMEs; Mechanism analysis reveals that DI through four mechanisms: vertical division of labor, quality management, product competitiveness, and R&D structure, propelling SMEs towards specialization, refinement, distinctiveness and innovation respectively; Heterogeneity analysis shows that for little giant and SOE, the driving effect of DI is more pronounced, and its mechanism comes from the promoting effect of open innovation and political relevance. This study provides a new perspective for understanding the relationship between DI and SRDI, which has strategic significance for policy makers and entrepreneurs to promote the development of SRDI in SMEs.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"219 ","pages":"Article 124260"},"PeriodicalIF":12.9,"publicationDate":"2025-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144491509","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Mission-Oriented Transition Assessment as a reflective approach to mission governance","authors":"Tom B.J. Coenen , Martijn Wiarda , Klaasjan Visscher , Caetano C.R. Penna , Leentje Volker","doi":"10.1016/j.techfore.2025.124257","DOIUrl":"10.1016/j.techfore.2025.124257","url":null,"abstract":"<div><div>The recent mission-oriented discourse in innovation policy increasingly recognizes the need for participatory, anticipatory, reflexive, and tentative governance modes to address the wickedness associated with societal challenges. In this paper, we introduce the Mission-Oriented Transition Assessment (MOTA) approach as a novel way to collectively anticipate and reflect upon current and future mission-oriented transition dynamics, and we subsequently demonstrate this approach in the context of the Dutch mission ‘Circular infrastructure by 2050’. Using socio-technical scenarios, we apply MOTA to support stakeholders, particularly policymakers, in governing missions. Stakeholders reflect on their role in transitions to collectively find ways to overcome transition barriers and address tensions between the current and future socio-technical systems. Results indicate various ways in which MOTA contributes to stakeholders' awareness and preparedness, as well as the social robustness and alignment of action perspectives in the transition towards a circular infrastructure sector. As such, MOTA helps reveal valuable strategic and actionable insights to better understand and address societal challenges and mission barriers.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"219 ","pages":"Article 124257"},"PeriodicalIF":12.9,"publicationDate":"2025-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144471817","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}