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Unintended indulgence in robotic service encounters 机器人服务遭遇意外放纵
IF 13.2 1区 管理学
Annals of Tourism Research Pub Date : 2024-04-18 DOI: 10.1016/j.annals.2024.103768
Sungwoo Choi , Lisa C. Wan , Anna S. Mattila
{"title":"Unintended indulgence in robotic service encounters","authors":"Sungwoo Choi ,&nbsp;Lisa C. Wan ,&nbsp;Anna S. Mattila","doi":"10.1016/j.annals.2024.103768","DOIUrl":"https://doi.org/10.1016/j.annals.2024.103768","url":null,"abstract":"<div><p>The hospitality and tourism industry is moving closer to implementing robotic service encounters as more companies use service robots in frontline service positions. However, we still lack knowledge of the unintentional effects of robotic service encounters. In three field and online experimental studies, we found that robotic service encounters unintentionally drive people to make indulgent choices because interacting with robots generates an exclusionary experience and a situational need to belong. These effects were muted when the service robot was humanlike and in the context of group consumption. This research contributes to the service robot and indulgence literature. Our findings suggest that managers should cautiously deploy service robots at their frontline, given consumers' growing interest in a healthy lifestyle.</p></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":null,"pages":null},"PeriodicalIF":13.2,"publicationDate":"2024-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140604907","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Knowledge mobility after tourism entrepreneurial failure: Life after death? 旅游业创业失败后的知识流动：死而复生？
IF 13.2 1区 管理学
Annals of Tourism Research Pub Date : 2024-04-04 DOI: 10.1016/j.annals.2024.103767
Allan M. Williams , Isabel Rodríguez Sánchez
{"title":"Knowledge mobility after tourism entrepreneurial failure: Life after death?","authors":"Allan M. Williams ,&nbsp;Isabel Rodríguez Sánchez","doi":"10.1016/j.annals.2024.103767","DOIUrl":"https://doi.org/10.1016/j.annals.2024.103767","url":null,"abstract":"<div><p>There has been limited conceptualization in tourism of the knowledge consequences of firm failure despite overall high failure rates. There is no simple dichotomy between the lost knowledge of failed firms and knowledge survival in successful firms. This paper therefore elaborates a three-stage conceptual model of the post-failure trajectories of knowledge. The model focusses on the distinctive combination of tacit and codified knowledge in context of impure public goods, their distribution within and beyond the firm, and their micro and macro determinants. Three main post-failure trajectories are identified: <em>cold storage/black hole of knowledge</em>, <em>knowledge recovery</em>, and <em>knowledge recombination</em>. A research agenda is outlined for this neglected aspect of tourism knowledge research which has significant implications for innovation.</p></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":null,"pages":null},"PeriodicalIF":13.2,"publicationDate":"2024-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0160738324000446/pdfft?md5=63d307c1e1f33e890c63a6a9b05f00a1&pid=1-s2.0-S0160738324000446-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140348070","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Community empowerment: Pro-poor tourism income distribution 增强社区能力：有利于穷人的旅游收入分配
IF 13.2 1区 管理学
Annals of Tourism Research Pub Date : 2024-04-02 DOI: 10.1016/j.annals.2024.103764
Qingyun Pang , Fei Hao , Honggen Xiao , Jigang Bao
{"title":"Community empowerment: Pro-poor tourism income distribution","authors":"Qingyun Pang ,&nbsp;Fei Hao ,&nbsp;Honggen Xiao ,&nbsp;Jigang Bao","doi":"10.1016/j.annals.2024.103764","DOIUrl":"https://doi.org/10.1016/j.annals.2024.103764","url":null,"abstract":"<div><p>This article investigates income distribution in pro-poor tourism. Drawing on a five-year ethnography in Yuanyang, China, a three-level tourism income distribution model along with potential consequences of each mode was identified through thematic analysis of hybrid data (Study 1). Subsequently, government-led, corporation-led, and community-led mode designs were tested with a sample of 561 participants (Study 2). Results show that community-led income distribution leads to higher visit intention and willingness to pay whereas government-led and corporate-led modes have lower effects. Trust and engagement effectively mediate income distribution and behavioral intentions. This research contributes to the theoretical understanding of income distribution in rural tourism. Practically, businesses and local governments should prioritize community-led income distribution to enhance tourists' ethical behavior and promote sustainable practices.</p></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":null,"pages":null},"PeriodicalIF":13.2,"publicationDate":"2024-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140339729","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Building resilience to crisis through slack resources: A longitudinal analysis of US hotels 通过闲置资源建立应对危机的复原力：对美国酒店的纵向分析
IF 13.2 1区 管理学
Annals of Tourism Research Pub Date : 2024-03-31 DOI: 10.1016/j.annals.2024.103762
Linda Woo , Sung Gyun Mun , Kwanglim Seo
{"title":"Building resilience to crisis through slack resources: A longitudinal analysis of US hotels","authors":"Linda Woo ,&nbsp;Sung Gyun Mun ,&nbsp;Kwanglim Seo","doi":"10.1016/j.annals.2024.103762","DOIUrl":"https://doi.org/10.1016/j.annals.2024.103762","url":null,"abstract":"<div><p>Building on slack resources theory and industrial characteristics, this study explores how hotels develop and deploy slack resources to achieve resilience to crisis. It conceptualizes that hotels could build various slack resources based on the flexibility of functional operations, such as rooms, food and beverage, and marketing. Using longitudinal data, we analyze the effects of slacks on resilience over long periods of time involving crisis, recovery, and post-recovery. Findings reveal the diverse impacts of slacks on resilience, suggesting that hotels should strategically use and accumulate different slacks at different times to maximize their resilience. This study contributes to tourism research on resilience and slack resource theory by providing theoretical framework and empirical evidence for the long-term process of slack utilization.</p></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":null,"pages":null},"PeriodicalIF":13.2,"publicationDate":"2024-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140332944","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Frontier measurement for quality of life performance 生活质量绩效的前沿测量
IF 13.2 1区 管理学
Annals of Tourism Research Pub Date : 2024-03-28 DOI: 10.1016/j.annals.2024.103765
Adiyukh Berbekova , A. George Assaf , Muzaffer Uysal
{"title":"Frontier measurement for quality of life performance","authors":"Adiyukh Berbekova ,&nbsp;A. George Assaf ,&nbsp;Muzaffer Uysal","doi":"10.1016/j.annals.2024.103765","DOIUrl":"https://doi.org/10.1016/j.annals.2024.103765","url":null,"abstract":"","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":null,"pages":null},"PeriodicalIF":13.2,"publicationDate":"2024-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140308868","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Flexwork and flextravel 弹性工作和弹性旅行
IF 13.2 1区 管理学
Annals of Tourism Research Pub Date : 2024-03-28 DOI: 10.1016/j.annals.2024.103763
Li Miao , Fiona X. Yang , Jinyoung Im , Qiao Zhang
{"title":"Flexwork and flextravel","authors":"Li Miao ,&nbsp;Fiona X. Yang ,&nbsp;Jinyoung Im ,&nbsp;Qiao Zhang","doi":"10.1016/j.annals.2024.103763","DOIUrl":"https://doi.org/10.1016/j.annals.2024.103763","url":null,"abstract":"<div><p>Flexwork—flexible work arrangements that depart from the standard in-office, nine-to-five schedule—has become a staple in the post-pandemic era. The inherent flexibility of place and time in flexwork has significant implications for the travel and tourism sectors. This flexibility gives rise to adaptable travel/tourism arrangements, further blurring the boundaries between work and travel/tourism. Consequently, it creates a potential state where productivity and leisure are seamlessly interwoven. A theoretical framework is developed to encapsulate the temporality, spatiality, and liminality of this flexwork–flextravel state. This conceptualization, as a response to the increasingly indistinct demarcation of time–space dimensions and work–travel domains, carries implications for emerging travel patterns and the potential transformation of tourism landscapes and travel-related activities.</p></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":null,"pages":null},"PeriodicalIF":13.2,"publicationDate":"2024-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140320399","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Urban community-based tourism development: A networked social capital model 以城市社区为基础的旅游业发展：网络化社会资本模型
IF 13.2 1区 管理学
Annals of Tourism Research Pub Date : 2024-03-21 DOI: 10.1016/j.annals.2024.103759
Thanakarn Bella Vongvisitsin , Wei-Jue Huang , Brian King
{"title":"Urban community-based tourism development: A networked social capital model","authors":"Thanakarn Bella Vongvisitsin ,&nbsp;Wei-Jue Huang ,&nbsp;Brian King","doi":"10.1016/j.annals.2024.103759","DOIUrl":"https://doi.org/10.1016/j.annals.2024.103759","url":null,"abstract":"<div><p>The rapid and uncontrolled tourism growth has impacted local livelihoods in many cities through commodification, gentrification, and expropriation. Though community-based tourism offers a prospective development alternative, the phenomenon has been underexplored in urban contexts which are more complex than their rural counterparts. The urban dwellers who are seeking to engage in collective actions need social capital. This study deploys a qualitative ethnographic approach using an in-depth interviewing technique undertaken in three historic Bangkok communities to investigate the dual nature of social capital in promoting and impeding cooperation and collaboration. The study presents six analytical themes and the networked social capital model to explain the roles of positive and negative social capital in urban community-based tourism development.</p></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":null,"pages":null},"PeriodicalIF":13.2,"publicationDate":"2024-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140180312","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Travel philanthropy: A multifaceted ‘exchange economy’ 旅游慈善事业：多层面的 "交换经济
IF 13.2 1区 管理学
Annals of Tourism Research Pub Date : 2024-03-12 DOI: 10.1016/j.annals.2024.103750
Amy Scarth , Marina Novelli
{"title":"Travel philanthropy: A multifaceted ‘exchange economy’","authors":"Amy Scarth ,&nbsp;Marina Novelli","doi":"10.1016/j.annals.2024.103750","DOIUrl":"https://doi.org/10.1016/j.annals.2024.103750","url":null,"abstract":"<div><p>Travelling with a purpose and ‘helping’ the ‘suffering’ is a growing practice within the important, but under-researched travel philanthropy phenomenon. Systems theory and critical realism informed this qualitative study exploring multiple travel philanthropy contexts in rural tourism destinations in three Sub-Saharan African destinations (Uganda, Zimbabwe and Ethiopia). This paper contributes new theoretical and conceptual understandings of the travel philanthropy phenomenon as a multifaceted and evolving exchange economy, a system characterised by a dynamic set of stakeholders’ roles and functions. Five key system perspectives are introduced outlining different purposes shaping the system. It contributes new critical understandings on <em>why</em> the exchange economy system exists for different actors and advances the science of open systems research applications in the travel and tourism domain.</p></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":null,"pages":null},"PeriodicalIF":13.2,"publicationDate":"2024-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140112825","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
“If you like your history horrible”: The obscene supplementarity of thanatourism "如果你喜欢恐怖的历史"：比萨旅游的淫秽补充性
IF 13.2 1区 管理学
Annals of Tourism Research Pub Date : 2024-03-02 DOI: 10.1016/j.annals.2024.103749
Sophie James, James Cronin, Anthony Patterson
{"title":"“If you like your history horrible”: The obscene supplementarity of thanatourism","authors":"Sophie James,&nbsp;James Cronin,&nbsp;Anthony Patterson","doi":"10.1016/j.annals.2024.103749","DOIUrl":"https://doi.org/10.1016/j.annals.2024.103749","url":null,"abstract":"<div><p>By examining witch tourism in Lancashire, England, this paper reveals the ideological role that dark histories fulfil for consumer culture. Drawing on ethnographic fieldwork, we explore thanatourism as a means for ‘post-historical’ subjects to conceive of wilder, pre-liberal worlds before capitalist realism extinguished all alternatives. Nevertheless, because of how history remains subsumed and consumed commercially, thanatourism works to support rather than subvert tacit endorsement of the neoliberal-capitalist present. Using Derrida and Žižek's theoretical articulations of ‘supplementarity’, we show how thanatourism and its dark historical content is made to function as an ‘obscene supplement’ to the neoliberal-capitalist present through three processes: managed metempsychosis, governed grotesquerie, and curated kitschification. Authenticity within thanatourism remains illusory, but an illusion that nonetheless perpetuates capitalist realism.</p></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":null,"pages":null},"PeriodicalIF":13.2,"publicationDate":"2024-03-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0160738324000264/pdfft?md5=ee999c55248f9ed3310a217b19890451&pid=1-s2.0-S0160738324000264-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140016129","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Corrigendum to “The girlfriend getaway as an intimacy” [Annals of Tourism Research, volume 92 (2022), 103337] 更正："作为亲密关系的女友度假"[《旅游研究年鉴》，第 92 卷（2022 年），103337]
IF 13.2 1区 管理学
Annals of Tourism Research Pub Date : 2024-03-01 DOI: 10.1016/j.annals.2024.103748
Shaojun Kong , Jia Guo , Dan Huang
{"title":"Corrigendum to “The girlfriend getaway as an intimacy” [Annals of Tourism Research, volume 92 (2022), 103337]","authors":"Shaojun Kong ,&nbsp;Jia Guo ,&nbsp;Dan Huang","doi":"10.1016/j.annals.2024.103748","DOIUrl":"10.1016/j.annals.2024.103748","url":null,"abstract":"","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":null,"pages":null},"PeriodicalIF":13.2,"publicationDate":"2024-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0160738324000252/pdfft?md5=61a156be8d1c3a0196c4b94e1f060b88&pid=1-s2.0-S0160738324000252-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139765172","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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