Journal of Travel Research最新文献_第8页

Asymmetrical Influences of Service Robots’ Perceived Performance on Overall Customer Satisfaction: An Empirical Investigation Leveraging Online Reviews 服务机器人感知绩效对整体客户满意度的非对称影响——基于在线评价的实证研究

IF 8.9 2区管理学

Journal of Travel Research Pub Date : 2023-08-09 DOI: 10.1177/00472875231190610

M. Borghi, Marcello M. Mariani

{"title":"Asymmetrical Influences of Service Robots’ Perceived Performance on Overall Customer Satisfaction: An Empirical Investigation Leveraging Online Reviews","authors":"M. Borghi, Marcello M. Mariani","doi":"10.1177/00472875231190610","DOIUrl":"https://doi.org/10.1177/00472875231190610","url":null,"abstract":"Service scholars seem to have empirically overlooked the impact of service robots in the overall customer evaluation of tourism services. This study addresses this gap by leveraging three-factor theory and electronic Word-Of-Mouth data to assess human-robot interaction’ influence on customer satisfaction. Text analytics are deployed alongside a penalty-reward contrast technique on almost 70,000 online reviews spanning 44 hotels worldwide that incorporated service robots into their operations. Customer satisfaction with hospitality services is significantly increased by positive service robots’ performance, while no significant effect is associated with negative service robots’ performance. The traveler type does not moderate the relationship between service robots’ performance and customer satisfaction. These findings, confirmed through Propensity Score Matching, reveal that service robots constitute an “excitement factor” in hospitality service offerings, thus providing a strong incentive for their integration into the workforce. Policymakers are urged to proactively facilitate the transition to a more automated service economy.","PeriodicalId":48435,"journal":{"name":"Journal of Travel Research","volume":" ","pages":""},"PeriodicalIF":8.9,"publicationDate":"2023-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41883030","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Drifting Home: The Quests of Chinese Tourist-Migrants in Tibet 漂泊家园：中国西藏旅游移民的追求

IF 8.9 2区管理学

Journal of Travel Research Pub Date : 2023-08-03 DOI: 10.1177/00472875231192310

Jinfu Zhang

引用次数: 0

Cultural Mindsets Matter: Reexamining the End Effect in Tourism Experiences 文化心态很重要:重新审视旅游体验的终端效应

IF 8.9 2区管理学

Journal of Travel Research Pub Date : 2023-07-31 DOI: 10.1177/00472875231190000

Y. Yu, B. Pan, RanRan Cui, Jianping Liang, Jifei Wu

引用次数: 0

Enhancing Consumers’ Repurchase Intention in Peer-to-Peer Accommodation Following a Dual Processing Model: A Principal–Agent Perspective 基于委托-代理视角的双处理模型在对等住宿中增强消费者回购意愿

IF 8.9 2区管理学

Journal of Travel Research Pub Date : 2023-07-29 DOI: 10.1177/00472875231189859

Xuequn Wang, S. Huang, Eunjung Kim, Jian Xu

{"title":"Enhancing Consumers’ Repurchase Intention in Peer-to-Peer Accommodation Following a Dual Processing Model: A Principal–Agent Perspective","authors":"Xuequn Wang, S. Huang, Eunjung Kim, Jian Xu","doi":"10.1177/00472875231189859","DOIUrl":"https://doi.org/10.1177/00472875231189859","url":null,"abstract":"In peer-to-peer (P2P) accommodation, consumers face high levels of consumption uncertainty from both P2P sites and hosts. Our study applies principal–agent theory to develop a dual processing model in examining how to support consumers’ repurchase intention by reducing consumers’ uncertainty perceptions associated with booking and staying. We selected Airbnb as our context and collected survey data from American consumers. The results show that perceived uncertainty (hosts) has a direct effect on repurchase intention, whereas perceived uncertainty (site) has an indirect effect. Further, perceived utility and trust in the last host can help reduce fears of opportunism (hosts), whereas site quality can alleviate fears of opportunism (site). Our study contributes to the literature by developing a dual-processing model of repurchase intention to clarify how consumers’ repurchase intention can be enhanced. The results can provide important guidelines regarding how to support consumers’ repurchase intention. We also provide suggestions regarding how to deal with additional uncertainties post COVID-19.","PeriodicalId":48435,"journal":{"name":"Journal of Travel Research","volume":" ","pages":""},"PeriodicalIF":8.9,"publicationDate":"2023-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47263927","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Workcation (Workation) Travel Experiences, Satisfaction and Revisit Intentions: Focusing on Conceptualization, Scale Development, and Nomological Network 工作假期旅游体验、满意度与再访意向:概念化、规模发展与法则网络的聚焦

IF 8.9 2区管理学

Journal of Travel Research Pub Date : 2023-07-21 DOI: 10.1177/00472875231188717

Hakseung Shin, Jinhee Lee, Namjo Kim

{"title":"Workcation (Workation) Travel Experiences, Satisfaction and Revisit Intentions: Focusing on Conceptualization, Scale Development, and Nomological Network","authors":"Hakseung Shin, Jinhee Lee, Namjo Kim","doi":"10.1177/00472875231188717","DOIUrl":"https://doi.org/10.1177/00472875231188717","url":null,"abstract":"Since the COVID-19 crisis has accelerated digital transformation around the world, one notable trend in the tourism industry is the emergence of long-stay tourism, such as workcation which combines working and vacationing. Although workcation travel displays unique experiential characteristics compared with traditional travel experiences, conceptual and empirical knowledge on the nature and dimensional structure of such experiences is lacking. To fill this gap, this research conceptualizes workcation travel experiences and develops a multi-dimensional scale to measure the degree of such experiences. Based on the analysis of qualitative interviews, four workcation travel experience dimensions are identified: relaxing, improvised, autonomous, and localized experiences. Building on this, two online surveys with workcation travelers were conducted to develop a multi-dimensional scale of workcation travel experiences. Lastly, the nomological network of the developed scale with workcation satisfaction and revisit intentions was investigated. Theoretical and practical implications are provided.","PeriodicalId":48435,"journal":{"name":"Journal of Travel Research","volume":" ","pages":""},"PeriodicalIF":8.9,"publicationDate":"2023-07-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46314074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Fostering Employee Customer-Oriented Boundary Spanning Behaviors: The Role of Inclusive Leadership 培养员工以客户为导向的越界行为：包容性领导的作用

IF 8.9 2区管理学

Journal of Travel Research Pub Date : 2023-07-18 DOI: 10.1177/00472875231187889

Zhao Wang, Yijiao Ye, Qixing Huang, Xinyu Liu, Yurong Fan

引用次数: 0

Personalized Tourism Recommendations and the E-Tourism User Experience 个性化旅游推荐与电子旅游用户体验

IF 8.9 2区管理学

Journal of Travel Research Pub Date : 2023-07-18 DOI: 10.1177/00472875231187332

Xinran Yang, Liaoniao Zhang, Zixin Feng

引用次数: 1

Applying an Extended Protection Motivation Theory Model to Predict Resident Hospitality During the COVID-19 Crisis 应用扩展保护动机理论模型预测新冠肺炎危机期间的居民招待

IF 8.9 2区管理学

Journal of Travel Research Pub Date : 2023-07-18 DOI: 10.1177/00472875231187334

Shuhao Li, Mimi Chen, Xiao Ma, Zhongfeng Sun

{"title":"Applying an Extended Protection Motivation Theory Model to Predict Resident Hospitality During the COVID-19 Crisis","authors":"Shuhao Li, Mimi Chen, Xiao Ma, Zhongfeng Sun","doi":"10.1177/00472875231187334","DOIUrl":"https://doi.org/10.1177/00472875231187334","url":null,"abstract":"This study integrates trust in government, fear of COVID-19, and economic dependence on tourism into the protection motivation theory (PMT) framework to predict resident hospitality during the COVID-19 crisis. Structural equation modeling is utilized to analyze 281 questionnaires from destination residents. Findings show that threat severity and threat vulnerability can indirectly reduce resident hospitality through fear of COVID-19, whereas response efficacy and self-efficacy can directly promote resident hospitality. Trust in government can change the levels of threat severity, threat vulnerability, response efficacy, and self-efficacy, which in turn influences fear of COVID-19 and resident hospitality in different ways. Additionally, economic dependence on tourism is found as the most influential predictor of resident hospitality. Theoretically, this study contributes to the literature by developing a comprehensive and novel extended PMT model to understand the formation mechanism of residents’ attitudes during the COVID-19 crisis. Practical implications can help better improve resident hospitality.","PeriodicalId":48435,"journal":{"name":"Journal of Travel Research","volume":" ","pages":""},"PeriodicalIF":8.9,"publicationDate":"2023-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42204449","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Smooth Talking and Fast Music: Understanding the Importance of Voice and Music in Travel and Tourism Ads via Acoustic Analytics 流畅的语言和快速的音乐：通过声学分析理解声音和音乐在旅游广告中的重要性

IF 8.9 2区管理学

Journal of Travel Research Pub Date : 2023-07-17 DOI: 10.1177/00472875231185882

S. Barnes

引用次数: 0

Dyadic Friendship Travel: The Role of Personal and Friendship Characteristics on Conflict Management Styles 二元友谊旅行:个人特征和友谊特征对冲突管理风格的作用

IF 8.9 2区管理学

Journal of Travel Research Pub Date : 2023-07-03 DOI: 10.1177/00472875231184226

Fanny Manner-Baldeon, Guyang Lin, Mimi Li

{"title":"Dyadic Friendship Travel: The Role of Personal and Friendship Characteristics on Conflict Management Styles","authors":"Fanny Manner-Baldeon, Guyang Lin, Mimi Li","doi":"10.1177/00472875231184226","DOIUrl":"https://doi.org/10.1177/00472875231184226","url":null,"abstract":"Friendship travel is gaining traction in tourism studies; however, analyses of dyads’ dynamics outside of romantic partners remain scarce. This study investigates how dyadic friends settle disputes while on vacation, negotiate self- and other-related needs based on personal and friendship characteristics, and ultimately achieve satisfying tourism experiences. Structural equation modeling is used to examine interrelationships between the “Big Five” personality traits, Aristotle’s friendship types, and interpersonal tolerance in conflict resolution during travel between same- and opposite-sex friend dyads. Findings reveal that friends whose relationships are rooted in goodwill (i.e., virtue friendship) are more willing to adopt integrating and compromising conflict management styles. Friends who possess relatively strong agreeableness and openness to experience, and who have high interpersonal tolerance, often use an integrating conflict management style. These results differ from the extant literature in showing that men’s getaways enhance dyadic friendships. Various implications and this study’s relevance in the context of COVID-19 are discussed in closing.","PeriodicalId":48435,"journal":{"name":"Journal of Travel Research","volume":" ","pages":""},"PeriodicalIF":8.9,"publicationDate":"2023-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45226521","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0