International Journal of Consumer Studies最新文献

{"title":"Financial stressors and alternative financial service use: Extending the ABC-X model of family stress","authors":"Lu Fan,&nbsp;Leslie E. Green,&nbsp;Narang Park","doi":"10.1111/ijcs.13002","DOIUrl":"10.1111/ijcs.13002","url":null,"abstract":"<p>Thie study's purpose was to examine factors associated with alternative financial service (AFS) use among US consumers. The conceptual framework for this study was developed from the ABC-X model of family stress with the purpose of identifying the interrelationships among financial stressors, economic hardship, negative credit experiences, and the use of AFS. Using the U.S. National Financial Well-Being Survey and the structural equation modeling method, the results showed that financial stressor was not directly related to AFS use but were through two indirect routes: the financial stressor was positively linked to negative credit experience and then to AFS use; the financial stressor was positively linked to economic hardship, to negative credit experience, and then to AFS use. Economic hardship was positively associated with consumers' negative credit experiences. Negative credit experience was positively associated with the use of alternative financial services. The findings provide theoretical and practical implications.</p>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2023-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/ijcs.13002","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138509719","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Cultural factors and low-salt consumption: A mixed methods approach","authors":"Gervaise Debucquet,&nbsp;Cindy Lombart,&nbsp;Doina Crucean,&nbsp;Alain Le-Bail,&nbsp;Patricia Le-Bail","doi":"10.1111/ijcs.12999","DOIUrl":"10.1111/ijcs.12999","url":null,"abstract":"<p>Because bread consumption significantly contributes to salt intake and health risk, the acceptance of low-salt reformulations has mainly been examined from an organoleptic perspective. However, the influence of cultural patterns has largely been neglected; working in the French context, our study aimed to fill this gap by considering the conflicts between health and cultural norms associated with bread, a <i>totem food</i>. We adopted a sequential and mixed (qualitative and quantitative) research approach based on interviews to grasp the cultural representations associated with bread and to sodium-reduction strategy and based on a quantitative survey at worksite canteens that combined the overall sensory appreciation of a reformulated bread, along with a questionnaire on motivations and attitudes. We used structural equation modeling to explore the acceptance of this new bread, as well as segment analysis to highlight the potential heterogeneity among consumers. The results showed the influence of sensory appreciation and health motivations, which were found to be highly determined by the perceived benefits of a low-salt diet. Unexpectedly, an attachment to the cultural values associated with traditional bread and seeking hedonism through salty food did not inhibit the consumption of reformulated bread. We discussed the scope of an approach embracing the normative pluralism around a totem food to better envision the future of low-salt bread in collective food services. Practical implications can help restaurant managers promote sodium-reduced meals while ensuring compliance with social normativity and cultural values.</p>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2023-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138509708","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Consumers' behavioral intention toward online shopping in the post-COVID-19 period","authors":"Sabiha Khatoon,&nbsp;Imran Anwar,&nbsp;Mushahid Ali Shamsi,&nbsp;Asiya Chaudhary","doi":"10.1111/ijcs.13001","DOIUrl":"10.1111/ijcs.13001","url":null,"abstract":"<p>Infectious COVID-19 transformed the world overnight, freezing all physical activities and forcing the majority toward online mode. Technology came up as a savior to alleviate the consequences of COVID-19 on the economy, causing a rapid transformation in consumers' behavior, and an overall jump in the sale of e-commerce could be witnessed globally. This paper aims to explore the factors that caused the transformation in consumers' behavioral attitude (AT) and intention toward online shopping (BITOS). The study integrates the TPB and UTAUT models while adding two additional variables, namely, perceived risks (PR) and perceived benefits (PB), to predict consumers' BITOS. A survey was conducted to collect a sample of 402 consumers Aligarh city, and the National Capital Region of India using the mall intercept sampling method. The data were analysed to establish the measurement model and test the hypothesized structural model with the Smart-PLS software. The study's findings confirmed that PB, subjective social norms, perceived ease of use, and perceived usefulness positively affect AT and BITOS, whereas PR does not influence AT and BITOS. The study also indicated that AT has a positive effect on BITOS. Concerning AT, it does not mediate the relationship between PR and BITOS; however, it mediates between the direct link PB and BITOS, making it stronger. The study's findings help the E-commerce industry understand consumers' transformed attitudes/intentions and restructure their strategies to strengthen their online business further. Despite its regional and design limitations, it contributes significantly to the current research on online shopping behavior in India during COVID-19.</p>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2023-11-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138509716","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Mapping sustainability practices in the healthcare sector: A systematic literature review and future research agenda","authors":"Nazish Rahat,&nbsp;Shalini Sahni,&nbsp;Saboohi Nasim","doi":"10.1111/ijcs.12997","DOIUrl":"10.1111/ijcs.12997","url":null,"abstract":"<p>Sustainable healthcare means providing affordable, quality medical care without causing undue environmental damage, which is critical for a world just emerging from a debilitating pandemic. This article contends that it is now an opportune time to map the existing knowledge to guide future sustainability research in healthcare. Therefore, this article aims to systematically review and comprehensively analyse the extant literature on sustainability practices in healthcare organizations and propose future research directions based on gaps in the literature. A corpus of 79 articles sourced from five databases and published between 1995 and 2022 was identified for an in-depth review. Following a framework-based systematic literature review, this article offers an organized, retrospective view of the performance using antecedents, decisions, and outcomes (ADO) and Theories–Contexts–Methods (TCM) integrated framework. These frameworks are used to evaluate and understand sustainability practices in the healthcare sector. Additionally, the article shows the thematic evolution of sustainability research in healthcare with the help of five clusters. While the systematic literature review results highlight the large theoretical base, it also reveals the lack of consensus on defining sustainability. The analysis of 79 articles yielded six valuable categories of antecedents with 27 constructs, five categories of decisions with 11 constructs, and two categories of outcomes with 15 constructs. Results also reveal a lack of consensus regarding the influence of sustainability practices on organizational performance across the three sustainability pillars (social, environmental, and economic dimensions). The present review has implications for healthcare service delivery systems and policymakers to help them redesign their services to promote sustainable development goals. Before concluding the article, knowledge gaps and future research directions are structured using the ADO-TCM framework through pertinent ideas for sustainability research in healthcare organizations.</p>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2023-11-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138509721","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The silent diversion of knowledge: Examining inequality of financial knowledge","authors":"Sunwoo T. Lee,&nbsp;Youngwon Nam","doi":"10.1111/ijcs.12998","DOIUrl":"10.1111/ijcs.12998","url":null,"abstract":"<p>Scholars and policymakers have long been concerned about the lack of financial knowledge and the socioeconomic disparities in financial knowledge in the United States. The objectives of this study are (1) to assess the extent of income-related inequality in financial knowledge and how it changed between 2012 and 2018 and (2) to determine what factors explain the income-related inequality in financial knowledge and the change over time. Using National Financial Capability Study datasets, our study revealed that from 2012 to 2018 there was income-related inequality in financial knowledge. Financial experience, education, and numeracy were major contributing factors to inequality in financial knowledge, according to decomposition analysis. Income-related inequality in financial knowledge in the United States decreased between 2012 and 2018, mainly due to an overall change in financial experience. This study provides meaningful insights to policymakers and educators interested in improving financial knowledge in the United States.</p>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135325937","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Charting the evolution of research on the paradoxes in consumer choice—Systematic review and future research agenda","authors":"Arun Sharma,&nbsp;Manisha Sharma","doi":"10.1111/ijcs.12996","DOIUrl":"10.1111/ijcs.12996","url":null,"abstract":"<p>The paradoxical findings in consumer choice research have captivated the interest of many scholars from diverse fields and transformed the understanding of consumer decision-making. This paper is the first attempt to systematically review, synthesize, and integrate the paradoxical findings in consumer choice research. One of the first paradoxical findings was the violations of value maximation models of rational choice. The second important paradox in consumer choice research is the puzzling role of variety in consumer choices. We focus on these two critical paradoxes discovered in consumer choice literature over the last five decades and refer to them as the “paradox of rational choice” and the “paradox of variety.” We conducted a co-citation cluster analysis to help identify the most significant studies in the domain. The cluster analysis helped eliminate the subjective bias in article selection. We also used inferential analysis to widen the scope of clusters to other relevant and especially recent studies. A review of 233 papers published between 1972 and 2023 reveals the four themes covering the two paradoxes of consumer choice. The first theme covers the first paradox: the paradox of rational choice. It presents research on preference reversals and other violations of value maximization rational choice models due to contextual factors and choice environment. The following three themes cover the second paradox of consumer choice: the paradox of variety. The second theme focuses on the benefits of variety and the natural desire of consumers to seek more variety. Paradoxically, the third theme highlights when and why variety will likely cause harmful psychological consequences for consumers. Finally, the last theme reconciles the opposing ideas of themes two and three by identifying the boundary conditions and suggesting ways to resolve this paradox. We also provide research directions that scholars can consider for future research related to each of these themes.</p>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2023-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135779556","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Tourist personality, value co-creation, and emotional well-being","authors":"Abdullah Uslu,&nbsp;Petek Tosun","doi":"10.1111/ijcs.12995","DOIUrl":"10.1111/ijcs.12995","url":null,"abstract":"<p>This study aimed to examine value co-creation as a predictor of customer satisfaction and emotional well-being using a comprehensive research model. It investigated the personal (customer extraversion and agreeableness) and situational (customer–employee rapport) variables that influence value co-creation (customer participation and citizenship behaviors) and, consequently, lead to customer satisfaction and emotional well-being. The tourism sector was selected for the study because value co-creation, satisfaction, and emotional well-being are crucial for hotel managers and academic researchers in the dynamic and competitive service environment. Around 400 tourists in Turkey participated in the field research. Data analysis with partial least squares structural equation modeling showed that extraversion and agreeableness positively influenced customer–employee rapport and value co-creation; agreeable and extroverted customers are more likely to positively interact with the service staff and engage in value co-creation. Customer–employee rapport positively affects value co-creation, customer satisfaction, and emotional well-being. Value co-creation has a significant positive impact on customer satisfaction and emotional well-being. The results contribute to the literature by testing an original model illustrating customers' role in value co-creation. Customer personalities shape value co-creation in dyadic exchange relationships. Their personalities, behaviors, and interactions during the service process shape their satisfaction and emotional well-being. This study contributes to the social exchange theory and service-dominant logic perspectives by providing empirical evidence regarding the significant direct impact of value co-creation on tourists' emotional well-being.</p>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2023-10-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/ijcs.12995","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136142259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The dynamics of value co-creation behavior: A systematic review and future research agenda","authors":"Shanu Jain,&nbsp;Kavita Sharma,&nbsp;Sarita Devi","doi":"10.1111/ijcs.12993","DOIUrl":"10.1111/ijcs.12993","url":null,"abstract":"<p>Value co-creation (VCC) continues to gain traction as a marketing concept in several service contexts. Given the limited understanding of how the VCC process translates into customers' actual behavior, VCC behavior (VCCB) describes the involvement of customers in the VCC process and includes active behavior during physical, virtual, and mental processes. Extant research on co-creation unveils the antecedents and consequences of VCCB; however, no single study has assimilated the various factors that interplay in the actual co-creation process. This systematic literature review of 136 research papers published from 2004 to June 2023, obtained from the Web of Science database, provides an overview of the existing empirical studies on VCCB. We used the established integrated theories, contexts, and methods-antecedents, decisions, and outcomes (TCM-ADO) framework and identified the important TCM used in the VCCB research. This review further identified 88 distinct antecedents classified into seven broad categories, decisions, and outcomes of VCCB. Additionally, we synthesized the mediators, moderators, and control variables used in extant studies. The review-based research findings demonstrate future research directions for each dimension of the TCM-ADO framework. The research questions presented in this study are set as a future research agenda to further comprehend the nuances of the VCCB that will help service firms implement the VCC process to its full potential.</p>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2023-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135146957","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exploring the influence of uncontrolled social media use, fear of missing out, fear of better options, and fear of doing anything on consumer purchase intent","authors":"José A. Flecha Ortiz,&nbsp;María Santos Corrada,&nbsp;Stephanie Perez,&nbsp;Virgin Dones,&nbsp;Luis H. Rodriguez","doi":"10.1111/ijcs.12990","DOIUrl":"10.1111/ijcs.12990","url":null,"abstract":"<p>The rapid evolution of the digital era has resulted in new theoretical models that seek answers to consumer behavior, but only some have been empirically validated. The social theory of fear of (FO) has gained notoriety as a type of social anxiety, resulting in psychological dependence on social media (SNS). These social anxieties transcend and are used as strategic resources to activate quick consumer responses. However, three forces act in the study of FO that positively or negatively impact decision-making: (a) fear of missing out (FoMO), (b) fear of better options (FoBO), and (c) fear of doing anything (FoDA). The literature has analyzed the positive implications of FoMO on consumers' decision-making from different perspectives, but there needs to be a gap in analyzing how FoMO affects consumers. More analysis of the forces that affect decision-making through FoBO and FoDA acts is needed. Consequently, this study examined how the FoMO, FoBO, and FoDA affect the purchase intention of SNS users. The roles of SNS usage and anticipated emotions as forces that trigger FO were analyzed. Finally, we examined whether motivation to participate in social media is a force that can moderate how consumers trigger FO. An electronic survey of 543 participants and active social media users revealed that social media use, anticipated emotions, and motivation to participate are forces that explain how they trigger FO through their first-stage FoMO on consumers. The results reflect theoretical and practical implications by concluding that the FoMO for marketing purposes is significant in decision-making. However, FoBO and FoDA inhibit the consumer's ability to commit to a decision.</p>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2023-10-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135251318","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Consumer well-being—A systematic literature review and research agenda using TCCM framework","authors":"Priya Bhardwaj,&nbsp;Arti D. Kalro","doi":"10.1111/ijcs.12991","DOIUrl":"10.1111/ijcs.12991","url":null,"abstract":"<p>Consumer well-being (CWB) refers to the cognitive and emotional reactions of consumers in response to their consumption experiences. It encompasses three elements: consumer satisfaction, positive emotions and perceived quality of life. In the past few years, there has been significant research growth in the field of CWB. However, a lack of effort is observed in reviewing this emerging and evolving field of research. This review utilises the Theory–Context–Construct–Methods (TCCM) framework given by Paul and Rosado-Serrano (2019) (<i>International Marketing Review</i>, <i>36</i>(6), 830–858), to delve into the prominent theories, contexts (i.e., countries and industries), characteristics (major factors and variables) and methods (i.e., research designs and analysis) used in CWB research spanning over the past 24 years (1998–2022). Through a systematic analysis and synthesis of 142 articles, an overview of this research field is provided, establishing a path for future agenda within the TCCM framework. This review reveals a prevalence of single-theory approaches, with studies primarily focusing on theories such as the self-determination theory and the attribution theory. Furthermore, CWB research demonstrates a stronger inclination towards examining the services industry context compared to other industries covered in the literature. Additionally, the review emphasises the need for further research on countries with emerging economies. Detailed future research directions are presented.</p>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2023-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135645740","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}