Journal of Business Logistics最新文献_第2页

Utilizing people, analytics, and AI for decision making in the digitalized retail supply chain 在数字化零售供应链中利用人员、分析和人工智能进行决策

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-06-06 DOI: 10.1111/jbl.12355

Rebekah I. Brau, Nada R. Sanders, John Aloysius, Donnie Williams

{"title":"Utilizing people, analytics, and AI for decision making in the digitalized retail supply chain","authors":"Rebekah I. Brau, Nada R. Sanders, John Aloysius, Donnie Williams","doi":"10.1111/jbl.12355","DOIUrl":"10.1111/jbl.12355","url":null,"abstract":"Our research reveals the continued and evolving role of the human factor in decision making in digitalized retail supply chains. We compare managerial roles in a pre- and post-COVID era through conducting in-depth interviews of 25 executives spanning the retail supply chain ecosystem. We use grounded theory to develop four main contributions. First, we find that the involvement of managerial judgment is found to be progressively greater moving up the retail supply chain, away from the customer and the demand signal. Second, integration of analytics and judgment is now the primary method of decision making, and we identify elements needed for success. Third, we develop an essential framework for a successful integration process. Fourth, we isolate the necessary components of a successful process for analytics/artificial intelligence (AI) implementation. Our paper offers important insights into how analytics and AI are—and should be used—in judgment and decision making and opportunities for researchers to understand the changing role of the human factor in digitalized retail supply chains.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"45 1","pages":""},"PeriodicalIF":10.3,"publicationDate":"2023-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44522876","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

You're driving me crazy! How emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery 你把我逼疯了！驾驶员消极行为引发的情绪如何影响最后一英里交付中的客户结果

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-06-06 DOI: 10.1111/jbl.12356

Nicolò Masorgo, Saif Mir, Adriana Rossiter Hofer

{"title":"You're driving me crazy! How emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery","authors":"Nicolò Masorgo, Saif Mir, Adriana Rossiter Hofer","doi":"10.1111/jbl.12356","DOIUrl":"10.1111/jbl.12356","url":null,"abstract":"With the growth of e-commerce and associated home deliveries, understanding the role of drivers in shaping the customer experience in last-mile delivery is now more crucial than ever. Delivery drivers increasingly act as retailers' frontline employees and are thus instrumental in developing pseudorelationships between customers and retailers. Industry surveys, however, reveal that drivers admit to engaging in unprofessional behaviors with customers and often refuse to address customers' requests beyond package delivery. Following a middle-range theorizing approach and leveraging Cognitive Appraisal Theory, we investigate how two negative driver behaviors, inappropriate behavior and inflexibility, impact customer satisfaction and repurchase intentions. We also examine the moderating effect of driver affiliation, private versus outsourced, in altering the magnitude of customer responses. Results from a scenario-based experiment indicate that while the negative effects of driver inappropriate behavior on customer outcomes are mediated by anger, the effects of driver inflexibility are mediated by sadness. Moreover, the negative effect of driver inflexibility on customer outcomes is weaker for outsourced logistics than for private fleet drivers. In turn, driver inappropriate behavior exhibits similar negative effects on customer outcomes for both driver affiliations. These findings offer important insights for last-mile delivery strategy and operations research and practice.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"44 4","pages":"666-692"},"PeriodicalIF":10.3,"publicationDate":"2023-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/jbl.12356","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42266347","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

How do trucking companies respond to announced versus unannounced safety crackdowns? The case of government inspection blitzes 卡车运输公司如何应对宣布的和未宣布的安全打击?政府突击检查的案例

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-06-06 DOI: 10.1111/jbl.12353

Andrew Balthrop, Alex Scott, Jason Miller

{"title":"How do trucking companies respond to announced versus unannounced safety crackdowns? The case of government inspection blitzes","authors":"Andrew Balthrop, Alex Scott, Jason Miller","doi":"10.1111/jbl.12353","DOIUrl":"10.1111/jbl.12353","url":null,"abstract":"Ensuring motor carriers comply with safety rules is critical to the efficient workings of supply chains and the safety of the motoring public. However, little is understood regarding how carriers respond to changes in the likelihood of inspection (a.k.a., “crackdowns”) undertaken by the Department of Transportation. Drawing on the regulatory compliance and criminology literature, we extend the rational cheater explanation that undergirds carrier safety research by incorporating principles from attention-based theory to devise new theoretical predictions regarding how carriers respond to announced versus unannounced inspection crackdowns. To test our theory, we rely on exogenous variation in the probability of inspection from the DOT's use of announced and unannounced inspection “blitzes.” We test predictions using a longitudinal dataset of nearly 10 million truck inspections from 2012 to 2016. We find firms with lower costs of compliance, and higher costs of avoiding inspections improve compliance prior to and during announced blitzes. Small firms with lower costs of avoidance tend to avoid announced blitzes. Unannounced blitzes result in no changes in compliance or avoidance, providing evidence that awareness is driving our results.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"44 4","pages":"641-665"},"PeriodicalIF":10.3,"publicationDate":"2023-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47722114","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Adapting the retail business model to omnichannel strategy: A supply chain management perspective 使零售商业模式适应全渠道战略：供应链管理视角

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-05-30 DOI: 10.1111/jbl.12352

Rafay Ishfaq, Jessica Darby, Brian Gibson

{"title":"Adapting the retail business model to omnichannel strategy: A supply chain management perspective","authors":"Rafay Ishfaq, Jessica Darby, Brian Gibson","doi":"10.1111/jbl.12352","DOIUrl":"10.1111/jbl.12352","url":null,"abstract":"Retail firms have developed new product and service offerings to meet the changing needs of omnichannel customers. While, prior research has documented these offerings in detail, little is yet known about how retail firms can best adapt different aspects of their organizations to the new omnichannel environment. We specifically focus on the intra-firm changes that affected the role of the firm's supply chain organization and its interactions with other business entities within the retail enterprise. This paper provides an in-depth understanding of the new business processes, organizational structures, governance mechanisms and customer interactions; collectively described as the retail business model (BM). Drawing on the tenets of BM theory, we present findings from a qualitative study of 15 leading U.S. omnichannel retailers to identify key elements of the new retail BM, develop a conceptual framework of the BM innovation process, and highlight the pivotal role of the supply chain organization in helping firms adapt and implement the omnichannel strategy. We conclude by developing research propositions to articulate the connections among different elements of the BM innovation process and how firms can institutionalize this process to respond to the everchanging retail business environment.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"45 1","pages":""},"PeriodicalIF":10.3,"publicationDate":"2023-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135543196","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Modularization of the front-end logistics services in e-fulfillment 电子实现中前端物流服务的模块化

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-05-30 DOI: 10.1111/jbl.12354

Oznur Yurt, Metehan Feridun Sorkun, Juliana Hsuan

{"title":"Modularization of the front-end logistics services in e-fulfillment","authors":"Oznur Yurt, Metehan Feridun Sorkun, Juliana Hsuan","doi":"10.1111/jbl.12354","DOIUrl":"https://doi.org/10.1111/jbl.12354","url":null,"abstract":"This study exploits service modularity in front-end logistics services in e-fulfillment, from a customer-centric approach, particularly in order management, delivery, and return. Through an online survey of UK customers, the service priorities of 494 respondents via AHP (Analytic Hierarchical Process) were analyzed. Extracting customers' service priorities, ordering behavior, and demographic information as input data, the clustering algorithm KAMILA (KAy-means for MIxed LArge data sets) was further applied. The three identified customer clusters (multichannel shoppers, infrequent shoppers, and online fans) provide preliminary evidence on how commonality and variability aspects of service modularity in front-end logistics services can optimize the number of service options and their performance levels. Therefore, our study, building on value co-creation and modularity, proposes a systematic way of exploiting service modularity for the customer segmentation process that addresses heterogeneous customer preferences cost-efficiently and uncomplicatedly. Furthermore, we provide a framework for the governance of front-end logistics services, guiding outsourcing decisions. Accordingly, it reveals the implications of customer priorities and service decomposition logic choices on value creation. Finally, the propositions formulated aim to develop theoretical foundations for explaining how the heterogeneity in customer priorities for logistics services can be managed with modularity, creating value both for customers and retailers.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"44 4","pages":"583-608"},"PeriodicalIF":10.3,"publicationDate":"2023-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/jbl.12354","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50148882","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Revisiting postponement: The importance of cross-functional integration to understand tax implications in global supply chains 重新审视延期：跨职能整合对理解全球供应链中的税收影响的重要性

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-05-30 DOI: 10.1111/jbl.12351

Andreas Norrman, Lorenzo Bruno Prataviera

{"title":"Revisiting postponement: The importance of cross-functional integration to understand tax implications in global supply chains","authors":"Andreas Norrman, Lorenzo Bruno Prataviera","doi":"10.1111/jbl.12351","DOIUrl":"https://doi.org/10.1111/jbl.12351","url":null,"abstract":"As products and supply chains (SCs) evolve, logisticians must revisit their understanding of postponement. The postponement boundary problem acknowledges that value-adding operations' timing and location in global SCs are critical decisions, impacted by taxes and government regulations in different jurisdictions. However, when combining hardware and software objects, software's increasing importance heightens the implications of when and where value is added. Until now, postponement scholars mostly have overlooked fiscal/legal implications, and current research tied to the postponement boundary decision-making phenomenon has not considered hardware and software combination. Moreover, we lack understanding about how to make cross-functional decisions when interrelatedness between the logistics and fiscal/legal domains increases. We used an abductive approach to elaborate and contextualize postponement decision making for global SCs of product offerings that combine hardware and software objects. A single-case study (with four subcases) was used to explore postponement decisions (and related fiscal and legal implications) and cross-functional integration (CFI) at a global high-tech enterprise. We also elaborated on the contextual drivers of increased postponement boundary complexity to illustrate changes in its decision making. We also emphasized formalized boundary objects' importance in enhancing CFI by developing formal steering documents, creating interdependent organizational structures, and aligning trade-offs and outcomes.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"44 4","pages":"693-718"},"PeriodicalIF":10.3,"publicationDate":"2023-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/jbl.12351","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50148883","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Exploring blockchain for disaster prevention and relief: A comprehensive framework based on industry case studies 探索区块链防灾救灾：基于行业案例研究的综合框架

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-05-15 DOI: 10.1111/jbl.12345

Horst Treiblmaier, Abderahman Rejeb

{"title":"Exploring blockchain for disaster prevention and relief: A comprehensive framework based on industry case studies","authors":"Horst Treiblmaier, Abderahman Rejeb","doi":"10.1111/jbl.12345","DOIUrl":"10.1111/jbl.12345","url":null,"abstract":"Blockchain technology has been suggested as a groundbreaking solution for disaster prevention and relief. However, there is a dearth of both practical applications and systematic academic research into how those existing blockchain solutions actually help to prevent disasters and/or alleviate their negative impacts. The purpose of this paper was to extend previous research by investigating existing blockchain solutions using a rigorous multiple case study approach. Based on stakeholder theory, a structured framework is developed that examines the roles of key stakeholders in disaster situations, illustrates organizations' motivations to deploy blockchain technology, identifies various use cases, lists the relevant blockchain properties, and highlights contingency factors for successful implementations. The findings demonstrate that blockchain applications can improve both disaster prevention as well as disaster relief efforts by streamlining information flows and augmenting the capabilities of core stakeholders. Furthermore, numerous propositions can be derived from the framework that can be used as starting points for further in-depth investigations. This study familiarizes practitioners with blockchain's potential for disaster management and provides academics with a theory-based foundation for future research.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"44 4","pages":"550-582"},"PeriodicalIF":10.3,"publicationDate":"2023-05-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43163665","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Where are the workers? Leadership-follower fit and behavioral work withdrawal in the logistics supply chain 工人们在哪里？物流供应链中的领导-追随者匹配与行为工作退出

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-05-08 DOI: 10.1111/jbl.12344

John R. Macdonald, Samantha Conroy, Stephanie Eckerd, William J. Becker

{"title":"Where are the workers? Leadership-follower fit and behavioral work withdrawal in the logistics supply chain","authors":"John R. Macdonald, Samantha Conroy, Stephanie Eckerd, William J. Becker","doi":"10.1111/jbl.12344","DOIUrl":"10.1111/jbl.12344","url":null,"abstract":"With supply chains targeting increased efficiency, leadership behaviors are critical in influencing the employee experience, and thus the success of employees in organizations. Yet, behavioral work withdrawal, e.g., lateness and absenteeism, among frontline logistics employees is an acute challenge, estimated to contribute millions annually in related costs such as overtime or temporary workers. Our work seeks to capture potential causes for these withdrawal behaviors in the logistics supply chain. Extending prior work on regulatory focus theory, we propose that behavioral work withdrawal depends on fit or misfit between leadership behavior and the follower's regulatory focus. Leadership behaviors appealing to opportunities and growth (i.e., inspirational styles) are likely effective at reducing withdrawal for employees high in promotion focus, while behaviors appealing to accuracy and avoiding errors or failure (i.e., management-by-exception styles) are likely effective at reducing withdrawal for employees high in prevention focus. We combine survey and archival data to test our moderation hypotheses. Support is found for the fit perspective, confirming that no single leadership behavior is consistently better at reducing withdrawal, yet attentiveness to this perspective is critical as misfit increases withdrawal. These findings can help reduce overtime, employee burnout, and service delays and allow managers to reduce associated costs.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"44 3","pages":"387-406"},"PeriodicalIF":10.3,"publicationDate":"2023-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/jbl.12344","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45296732","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

In search of operational resilience: How and when improvisation matters 寻求运营弹性：即兴创作如何以及何时重要

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-05-01 DOI: 10.1111/jbl.12343

Dominic Essuman, Henry Ataburo, Nathaniel Boso, Emmanuel Kwabena Anin, Listowel Owusu Appiah

{"title":"In search of operational resilience: How and when improvisation matters","authors":"Dominic Essuman, Henry Ataburo, Nathaniel Boso, Emmanuel Kwabena Anin, Listowel Owusu Appiah","doi":"10.1111/jbl.12343","DOIUrl":"10.1111/jbl.12343","url":null,"abstract":"The need to improvise during supply chain disruptions to enhance operational resilience is ever more critical. Yet, managers appear to lack an understanding of how and when improvisation matters. We apply the conservation of resources theory to conceptualize how firms activate spontaneous and creative improvisation during supply chain disruptions and theorize how that relates to operational resilience in low and high supply chain disruption conditions. We test our arguments on primary data from a sample of 259 firms in Ghana. We find that creative improvisation has a positive relationship with operational resilience, and this relationship is stronger in high supply chain disruption conditions. Spontaneous improvisation, on the contrary, is unrelated to operational resilience in both low and high supply chain disruption conditions. These findings indicate that not all types of improvisation contribute to operational resilience, suggesting the need for a nuanced approach to theorizing and applying the improvisation concept in supply chains.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"44 3","pages":"300-322"},"PeriodicalIF":10.3,"publicationDate":"2023-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/jbl.12343","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45450487","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

On merchandise return policy, entrepreneurial internet retail, and customer reviews – Insights from an observational study 关于商品退货政策、创业互联网零售和客户评论——一项观察性研究的见解

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-04-27 DOI: 10.1111/jbl.12342

Sebastián J. García-Dastugue, Rahul Nilakantan, Carl Marcus Wallenburg, Shashank Rao

{"title":"On merchandise return policy, entrepreneurial internet retail, and customer reviews – Insights from an observational study","authors":"Sebastián J. García-Dastugue, Rahul Nilakantan, Carl Marcus Wallenburg, Shashank Rao","doi":"10.1111/jbl.12342","DOIUrl":"10.1111/jbl.12342","url":null,"abstract":"The rapid growth of Internet retail platforms (e.g., Shopify and Wix) and marketplaces (e.g., Amazon, eBay, and Etsy) has given rise to a new wave of entrepreneurship. These are platform entrepreneurs—individuals who establish micro-retail businesses on third-party platforms. While there are now millions of such entrepreneurs worldwide, there has been limited scholarly investigation regarding the role of Logistics and Supply Chain Management (LSCM) policies that they can adapt to benefit their small businesses. Because the success of such businesses is intricately driven by the reviews they receive, we deem it essential to investigate how such reviews may be related to their LSCM policies. We conduct an observational field study at one such small platform seller. By investigating items sold under varying merchandise return policies (MRPs), we seek to isolate the relationship between MRP, and the likelihood, positivity, and depth of the reviews left by shoppers. Based on the concept of contractuality, rooted in Sociometer Theory, our results reveal that a more lenient MRP may serve as a perk that may positively impact the customer's review writing. However, the relationship is not monotonic. Instead, there is evidence that the effect of extended MRP leniency on reviews tapers off beyond a certain point.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"45 1","pages":""},"PeriodicalIF":10.3,"publicationDate":"2023-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45874603","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0