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Journal of Hospitality Marketing & Management最新文献

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Perceived meaningfulness or ego depletion? A two-path model of servant leadership behaviors influence on intention to leave 感知意义还是自我消耗？服务型领导行为对离职意向影响的双路径模型
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-05-11 DOI: 10.1080/19368623.2024.2344121
Yan-Qiu Liu, Ying-Wei Ren
{"title":"Perceived meaningfulness or ego depletion? A two-path model of servant leadership behaviors influence on intention to leave","authors":"Yan-Qiu Liu, Ying-Wei Ren","doi":"10.1080/19368623.2024.2344121","DOIUrl":"https://doi.org/10.1080/19368623.2024.2344121","url":null,"abstract":"Based on the conservation of resources theory, this study integrates the positive and negative aspects of the impact of servant leadership behaviors on their own in the hospitality industry. Using ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140915165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Effects of servant leadership on service quality: Mediating roles of employees’ relational energy perceptions with managers and emotional energy perceptions toward work roles 仆人式领导对服务质量的影响：员工与管理者的关系能量感知和对工作角色的情感能量感知的中介作用
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-05-05 DOI: 10.1080/19368623.2024.2346138
Md Karim Rabiul, Rashed Al Karim, Faridahwati Mohd Shamsudin
{"title":"Effects of servant leadership on service quality: Mediating roles of employees’ relational energy perceptions with managers and emotional energy perceptions toward work roles","authors":"Md Karim Rabiul, Rashed Al Karim, Faridahwati Mohd Shamsudin","doi":"10.1080/19368623.2024.2346138","DOIUrl":"https://doi.org/10.1080/19368623.2024.2346138","url":null,"abstract":"This study examines how managers’ servant leadership style affects employee service quality, focusing on employees’ impression of relational energy with managers and emotional energy toward work ro...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140915150","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A meta-analysis of antecedents and outcomes of psychological capital in hospitality and tourism 对接待和旅游行业心理资本的前因和结果的荟萃分析
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-04-26 DOI: 10.1080/19368623.2024.2342493
Yan Zhen, Zhang Zongguo, Choo Wei Chong
{"title":"A meta-analysis of antecedents and outcomes of psychological capital in hospitality and tourism","authors":"Yan Zhen, Zhang Zongguo, Choo Wei Chong","doi":"10.1080/19368623.2024.2342493","DOIUrl":"https://doi.org/10.1080/19368623.2024.2342493","url":null,"abstract":"While numerous studies have explored psychological capital (PsyCap), there has been a limited endeavor to offer a comprehensive overview of PsyCap within the realm of hospitality and tourism. This ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140808556","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Effects of robots’ appearance on guest service experiences 机器人的出现对宾客服务体验的影响
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-04-10 DOI: 10.1080/19368623.2024.2337798
Hulya Bakirtas, Senem Hazel Baser
{"title":"Effects of robots’ appearance on guest service experiences","authors":"Hulya Bakirtas, Senem Hazel Baser","doi":"10.1080/19368623.2024.2337798","DOIUrl":"https://doi.org/10.1080/19368623.2024.2337798","url":null,"abstract":"Robots are starting to replace human employees in the accommodation industry. It remains unclear how guests perceive robots. The study aims to evaluate the effectiveness of the humanoid and non-hum...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140542093","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Determinants of blockchain technology adoption in small and medium hospitality and tourism enterprises 中小型酒店和旅游企业采用区块链技术的决定因素
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-04-10 DOI: 10.1080/19368623.2024.2335931
Le Van Huy, Hanh T.H. Truong, Tan Vo-Thanh, Hien T.T. Nguyen, Thac Dang-Van, Ninh Nguyen
{"title":"Determinants of blockchain technology adoption in small and medium hospitality and tourism enterprises","authors":"Le Van Huy, Hanh T.H. Truong, Tan Vo-Thanh, Hien T.T. Nguyen, Thac Dang-Van, Ninh Nguyen","doi":"10.1080/19368623.2024.2335931","DOIUrl":"https://doi.org/10.1080/19368623.2024.2335931","url":null,"abstract":"This study examines the determinants of blockchain technology adoption in small and medium hospitality and tourism enterprises. This study also investigates the moderating effect of technology opti...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140545519","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The influence of green inclusive leadership on green creativity: a moderated mediation model 绿色包容性领导力对绿色创造力的影响：调节中介模型
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-03-25 DOI: 10.1080/19368623.2024.2331686
Lütfi Sürücü
{"title":"The influence of green inclusive leadership on green creativity: a moderated mediation model","authors":"Lütfi Sürücü","doi":"10.1080/19368623.2024.2331686","DOIUrl":"https://doi.org/10.1080/19368623.2024.2331686","url":null,"abstract":"Empirical research that offers nuanced insights into the antecedents of green creativity in the hospitality industry is scant. Therefore, this research focuses on the antecedents of employee-level ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-03-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140209766","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
An investigation of the asymmetric relationships between service quality attributes and customer engagement: a three-factor theory approach 服务质量属性与顾客参与之间的非对称关系调查：三因素理论方法
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-03-11 DOI: 10.1080/19368623.2024.2327077
Tahir Albayrak, Özgür Davras, Meltem Caber, Josip Mikulić
{"title":"An investigation of the asymmetric relationships between service quality attributes and customer engagement: a three-factor theory approach","authors":"Tahir Albayrak, Özgür Davras, Meltem Caber, Josip Mikulić","doi":"10.1080/19368623.2024.2327077","DOIUrl":"https://doi.org/10.1080/19368623.2024.2327077","url":null,"abstract":"The antecedents of customer engagement have been extensively examined in marketing and management literature since it is vital for the firm performance. Researchers have long assumed that relations...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140130152","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The AI empathy effect: a mechanism of emotional contagion 人工智能移情效应：一种情绪传染机制
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-02-22 DOI: 10.1080/19368623.2024.2315954
Weifang Liu, Shan Zhang, Tingting Zhang, Qiuchan Gu, Wei Han, Yupeng Zhu
{"title":"The AI empathy effect: a mechanism of emotional contagion","authors":"Weifang Liu, Shan Zhang, Tingting Zhang, Qiuchan Gu, Wei Han, Yupeng Zhu","doi":"10.1080/19368623.2024.2315954","DOIUrl":"https://doi.org/10.1080/19368623.2024.2315954","url":null,"abstract":"While advances in technology have led to the widespread use of artificial intelligence (AI) in frontline services, the AI empathic effect is often overlooked. Based on emotional contagion theory, t...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-02-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139924304","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Role of social media influencers on marketing of sustainable hotels: gratification and the parasocial interaction perspective 社交媒体影响者对可持续酒店营销的作用：满足感和寄生社会互动视角
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-02-21 DOI: 10.1080/19368623.2024.2315947
Jeou-Shyan Horng, Chih-Hsing Liu, Sheng-Fang Chou, Tai-Yi Yu, Da-Chian Hu
{"title":"Role of social media influencers on marketing of sustainable hotels: gratification and the parasocial interaction perspective","authors":"Jeou-Shyan Horng, Chih-Hsing Liu, Sheng-Fang Chou, Tai-Yi Yu, Da-Chian Hu","doi":"10.1080/19368623.2024.2315947","DOIUrl":"https://doi.org/10.1080/19368623.2024.2315947","url":null,"abstract":"Based on the concepts of gratification and parasocial interaction (PSI), we explore the effect of social media influencers on consumer behaviors in the marketing of sustainable hotels on Instagram ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139938987","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Understanding the consequences of robotic interaction quality and outcome quality: A three-phased affordance theory-based approach 了解机器人交互质量和结果质量的后果：基于承受力理论的三阶段方法
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-01-27 DOI: 10.1080/19368623.2024.2308531
Huijun Yang, Hanqun Song, Lantian Xia, Andi Yang
{"title":"Understanding the consequences of robotic interaction quality and outcome quality: A three-phased affordance theory-based approach","authors":"Huijun Yang, Hanqun Song, Lantian Xia, Andi Yang","doi":"10.1080/19368623.2024.2308531","DOIUrl":"https://doi.org/10.1080/19368623.2024.2308531","url":null,"abstract":"Robotic interaction quality and outcome quality in restaurants are crucial in engaging customers and facilitating post-purchase behavior while few papers have examined their impact on psychological...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-01-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139573560","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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