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Journal of Hospitality Marketing & Management最新文献

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Artificial intelligence (AI) in tourism, hospitality, and service research: a new digital frontier for consumer engagement, psychology, and behavior 旅游、酒店和服务研究中的人工智能（AI）：消费者参与、心理学和行为的新数字前沿
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2026-02-04 DOI: 10.1080/19368623.2026.2616769
Raouf Ahmad Rather, Tareq Rasul, Wagner Junior Ladeira, Fernando de Oliveira Santini, Haywantee Ramkissoon
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引用次数: 0
How humanoid chatbot interaction quality builds trust and loyalty in hospitality? A mixed-method approach 人形聊天机器人互动质量如何在酒店业建立信任和忠诚度？混合方法方法
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2026-01-30 DOI: 10.1080/19368623.2026.2614407
Khalid Jamil, Aliya Anwar, Sohaib Mustafa
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引用次数: 0
Employee-Robot Cowork Experience in Hospitality: scale development and validation 酒店业员工-机器人合作经验：规模开发和验证
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2026-01-20 DOI: 10.1080/19368623.2026.2616780
Yangjun Tu, Lijun Xiao, Hui Wu, Zhi Yang
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引用次数: 0
Leading with integrity: how ethical leadership drives green innovative behavior through green knowledge sharing in hospitality 诚信领导：道德领导如何通过酒店业的绿色知识共享推动绿色创新行为
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2026-01-18 DOI: 10.1080/19368623.2026.2614412
Sajjad Nazir, Sahar Khadim
{"title":"Leading with integrity: how ethical leadership drives green innovative behavior through green knowledge sharing in hospitality","authors":"Sajjad Nazir, Sahar Khadim","doi":"10.1080/19368623.2026.2614412","DOIUrl":"https://doi.org/10.1080/19368623.2026.2614412","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"37 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2026-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146006051","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
AI-driven human-centered innovation in smart hotels: transforming guest experiences through technological collaboration 智能酒店中人工智能驱动的以人为本的创新：通过技术协作改变客人体验
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2026-01-18 DOI: 10.1080/19368623.2026.2615197
Edward C. S. Ku
{"title":"AI-driven human-centered innovation in smart hotels: transforming guest experiences through technological collaboration","authors":"Edward C. S. Ku","doi":"10.1080/19368623.2026.2615197","DOIUrl":"https://doi.org/10.1080/19368623.2026.2615197","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"99 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2026-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146005913","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The double-edged sword effect of human-robot collaboration on hospitality employees’ service innovation behavior 人机协作对酒店员工服务创新行为的双刃剑效应
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2026-01-18 DOI: 10.1080/19368623.2026.2614411
Xiaoqian Yang, Wenwu Wu
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引用次数: 0
Customer responses to service robot anthropomorphism: an integrative perspective based on social cognition and Intergrou 顾客对服务机器人拟人化的反应：基于社会认知和Intergrou的整合视角
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2026-01-16 DOI: 10.1080/19368623.2026.2614409
Junbang Lan, Yun Yang, Yuanyuan Gong, Ziyun Zhu
{"title":"Customer responses to service robot anthropomorphism: an integrative perspective based on social cognition and Intergrou","authors":"Junbang Lan, Yun Yang, Yuanyuan Gong, Ziyun Zhu","doi":"10.1080/19368623.2026.2614409","DOIUrl":"https://doi.org/10.1080/19368623.2026.2614409","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"63 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2026-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146006053","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Reconceptualizing customer experience co-creation and service delivery in the age of artificial intelligence 重新定义人工智能时代的客户体验、共同创造和服务交付
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2026-01-06 DOI: 10.1080/19368623.2025.2611513
Dogan Gursoy
{"title":"Reconceptualizing customer experience co-creation and service delivery in the age of artificial intelligence","authors":"Dogan Gursoy","doi":"10.1080/19368623.2025.2611513","DOIUrl":"https://doi.org/10.1080/19368623.2025.2611513","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"23 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2026-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145920173","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Plugging into the future: how electric vehicles (EV) charging facilities affect US hotel customers’ satisfaction ratings, booking intentions, and behavior 展望未来：电动汽车（EV）充电设施如何影响美国酒店客户的满意度评分、预订意愿和行为
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-12-02 DOI: 10.1080/19368623.2025.2594109
Zongwei Hu, Christina Geng-Qing Chi, Jian Ming Luo
{"title":"Plugging into the future: how electric vehicles (EV) charging facilities affect US hotel customers’ satisfaction ratings, booking intentions, and behavior","authors":"Zongwei Hu, Christina Geng-Qing Chi, Jian Ming Luo","doi":"10.1080/19368623.2025.2594109","DOIUrl":"https://doi.org/10.1080/19368623.2025.2594109","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"1 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145680276","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Tripolar sentiment toward generative AI in hospitality marketing: legitimacy, herd dynamics, and managerial implications 对酒店营销中生成式人工智能的三极观点：合法性、群体动力学和管理含义
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-11-28 DOI: 10.1080/19368623.2025.2593370
Sezai Tunca, Aslı Ersoy
{"title":"Tripolar sentiment toward generative AI in hospitality marketing: legitimacy, herd dynamics, and managerial implications","authors":"Sezai Tunca, Aslı Ersoy","doi":"10.1080/19368623.2025.2593370","DOIUrl":"https://doi.org/10.1080/19368623.2025.2593370","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"1 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145611251","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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