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Journal of Hospitality Marketing & Management最新文献

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Corporate good deed and service failure: does being good lead to forgiveness? 企业善举与服务失败：做好人就能得到宽恕吗？
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-06-21 DOI: 10.1080/19368623.2024.2362732
Chia Yen Yang, Fandy Tjiptono, Christina Kwai Choi Lee, Jasmine May Yee Loo
{"title":"Corporate good deed and service failure: does being good lead to forgiveness?","authors":"Chia Yen Yang, Fandy Tjiptono, Christina Kwai Choi Lee, Jasmine May Yee Loo","doi":"10.1080/19368623.2024.2362732","DOIUrl":"https://doi.org/10.1080/19368623.2024.2362732","url":null,"abstract":"While Corporate Social Responsibility (CSR) has a positive influence on transactional outcomes following a service failure in the hospitality industry, little is known about its influence on consum...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"87 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141461998","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The antecedents of top management’s involvement in green technology innovation 高层管理人员参与绿色技术创新的先决条件
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-06-21 DOI: 10.1080/19368623.2024.2367463
Giovanna Del Gaudio, M. Omar Parvez, Md Sazzad Hossain, Enrico Di Taranto E, Cihan Cobanoglu, Valentina Della Corte
{"title":"The antecedents of top management’s involvement in green technology innovation","authors":"Giovanna Del Gaudio, M. Omar Parvez, Md Sazzad Hossain, Enrico Di Taranto E, Cihan Cobanoglu, Valentina Della Corte","doi":"10.1080/19368623.2024.2367463","DOIUrl":"https://doi.org/10.1080/19368623.2024.2367463","url":null,"abstract":"Green technology innovation is a vital strategic driver for the sustainable development of an organization and is pitched toward energy conservation, pollution mitigation, and waste recycling. This...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"72 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141475285","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Adverse impacts of revealing the presence of “Artificial Intelligence (AI)” technology in product and service descriptions on purchase intentions: the mediating role of emotional trust and the moderating role of perceived risk 在产品和服务描述中揭示 "人工智能（AI）"技术的存在对购买意向的不利影响：情感信任的中介作用和感知风险的调节作用
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-06-19 DOI: 10.1080/19368623.2024.2368040
Mesut Cicek, Dogan Gursoy, Lu Lu
{"title":"Adverse impacts of revealing the presence of “Artificial Intelligence (AI)” technology in product and service descriptions on purchase intentions: the mediating role of emotional trust and the moderating role of perceived risk","authors":"Mesut Cicek, Dogan Gursoy, Lu Lu","doi":"10.1080/19368623.2024.2368040","DOIUrl":"https://doi.org/10.1080/19368623.2024.2368040","url":null,"abstract":"While the presence of the term “Artificial Intelligence (AI)” in a product description may be viewed as a sign of that product having advanced capabilities and features, it may also trigger fear an...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"49 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141475286","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Hospitality and tourism experience in metaverse: an examination of users’ behavior, motivations, and preferences 元宇宙中的接待和旅游体验：对用户行为、动机和偏好的研究
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-05-27 DOI: 10.1080/19368623.2024.2358888
Soyeun Olivia Lee, Qi Wu, Sunghyup Sean Hyun
{"title":"Hospitality and tourism experience in metaverse: an examination of users’ behavior, motivations, and preferences","authors":"Soyeun Olivia Lee, Qi Wu, Sunghyup Sean Hyun","doi":"10.1080/19368623.2024.2358888","DOIUrl":"https://doi.org/10.1080/19368623.2024.2358888","url":null,"abstract":"The rise of the metaverse presents an outlook for revitalizing the hospitality and tourism industry and garnering recognition across professional spheres. This study explores the motivations and pr...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"11 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-05-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141304581","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Multiple mediating effects in the association between hotels’ eco-label credibility and green WOM behavior 酒店生态标签可信度与绿色 WOM 行为之间的多重中介效应
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-05-23 DOI: 10.1080/19368623.2024.2356524
Saeid Nosrati, Levent Altinay, Mahlagha Darvishmotevali
{"title":"Multiple mediating effects in the association between hotels’ eco-label credibility and green WOM behavior","authors":"Saeid Nosrati, Levent Altinay, Mahlagha Darvishmotevali","doi":"10.1080/19368623.2024.2356524","DOIUrl":"https://doi.org/10.1080/19368623.2024.2356524","url":null,"abstract":"This study investigated the effect of hotels’ eco-label credibility (HELC) on customers’ green word-of-mouth behavior through triple mediating effects of biospheric and egoistic values, pro-environ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"34 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141098049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Perceived meaningfulness or ego depletion? A two-path model of servant leadership behaviors influence on intention to leave 感知意义还是自我消耗？服务型领导行为对离职意向影响的双路径模型
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-05-11 DOI: 10.1080/19368623.2024.2344121
Yan-Qiu Liu, Ying-Wei Ren
{"title":"Perceived meaningfulness or ego depletion? A two-path model of servant leadership behaviors influence on intention to leave","authors":"Yan-Qiu Liu, Ying-Wei Ren","doi":"10.1080/19368623.2024.2344121","DOIUrl":"https://doi.org/10.1080/19368623.2024.2344121","url":null,"abstract":"Based on the conservation of resources theory, this study integrates the positive and negative aspects of the impact of servant leadership behaviors on their own in the hospitality industry. Using ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"153 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140915165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Effects of servant leadership on service quality: Mediating roles of employees’ relational energy perceptions with managers and emotional energy perceptions toward work roles 仆人式领导对服务质量的影响：员工与管理者的关系能量感知和对工作角色的情感能量感知的中介作用
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-05-05 DOI: 10.1080/19368623.2024.2346138
Md Karim Rabiul, Rashed Al Karim, Faridahwati Mohd Shamsudin
{"title":"Effects of servant leadership on service quality: Mediating roles of employees’ relational energy perceptions with managers and emotional energy perceptions toward work roles","authors":"Md Karim Rabiul, Rashed Al Karim, Faridahwati Mohd Shamsudin","doi":"10.1080/19368623.2024.2346138","DOIUrl":"https://doi.org/10.1080/19368623.2024.2346138","url":null,"abstract":"This study examines how managers’ servant leadership style affects employee service quality, focusing on employees’ impression of relational energy with managers and emotional energy toward work ro...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"37 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140915150","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A meta-analysis of antecedents and outcomes of psychological capital in hospitality and tourism 对接待和旅游行业心理资本的前因和结果的荟萃分析
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-04-26 DOI: 10.1080/19368623.2024.2342493
Yan Zhen, Zhang Zongguo, Choo Wei Chong
{"title":"A meta-analysis of antecedents and outcomes of psychological capital in hospitality and tourism","authors":"Yan Zhen, Zhang Zongguo, Choo Wei Chong","doi":"10.1080/19368623.2024.2342493","DOIUrl":"https://doi.org/10.1080/19368623.2024.2342493","url":null,"abstract":"While numerous studies have explored psychological capital (PsyCap), there has been a limited endeavor to offer a comprehensive overview of PsyCap within the realm of hospitality and tourism. This ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"16 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140808556","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Effects of robots’ appearance on guest service experiences 机器人的出现对宾客服务体验的影响
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-04-10 DOI: 10.1080/19368623.2024.2337798
Hulya Bakirtas, Senem Hazel Baser
{"title":"Effects of robots’ appearance on guest service experiences","authors":"Hulya Bakirtas, Senem Hazel Baser","doi":"10.1080/19368623.2024.2337798","DOIUrl":"https://doi.org/10.1080/19368623.2024.2337798","url":null,"abstract":"Robots are starting to replace human employees in the accommodation industry. It remains unclear how guests perceive robots. The study aims to evaluate the effectiveness of the humanoid and non-hum...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"47 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140542093","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Determinants of blockchain technology adoption in small and medium hospitality and tourism enterprises 中小型酒店和旅游企业采用区块链技术的决定因素
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-04-10 DOI: 10.1080/19368623.2024.2335931
Le Van Huy, Hanh T.H. Truong, Tan Vo-Thanh, Hien T.T. Nguyen, Thac Dang-Van, Ninh Nguyen
{"title":"Determinants of blockchain technology adoption in small and medium hospitality and tourism enterprises","authors":"Le Van Huy, Hanh T.H. Truong, Tan Vo-Thanh, Hien T.T. Nguyen, Thac Dang-Van, Ninh Nguyen","doi":"10.1080/19368623.2024.2335931","DOIUrl":"https://doi.org/10.1080/19368623.2024.2335931","url":null,"abstract":"This study examines the determinants of blockchain technology adoption in small and medium hospitality and tourism enterprises. This study also investigates the moderating effect of technology opti...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"55 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140545519","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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