When transparency backfires: how AI identity disclosure fuels consumer information distortion in service recovery

IF 11 1区管理学 Q1 BUSINESS

Journal of Hospitality Marketing & Management Pub Date : 2026-02-09 DOI:10.1080/19368623.2026.2623405

Jiaxuan Li, Mingxing Han, Qinjian Yuan

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当透明度适得其反：人工智能身份披露如何在服务恢复中加剧消费者信息扭曲

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来源期刊

Journal of Hospitality Marketing & Management Multiple-

CiteScore

20.90

自引率

6.40%

发文量

期刊介绍： The Journal of Hospitality Marketing & Management serves as a peer-reviewed platform dedicated to advancing understanding, practice, and education in hospitality marketing and management. It strives to foster the development of knowledge and theory by promoting new ideas, models, approaches, and paradigms. Embracing a multifaceted approach that spans administrative disciplines, liberal arts, and social sciences, the journal disseminates knowledge through high-quality, peer-reviewed research papers, reports, and book reviews. It stands as a unique forum for the community of students, academics, and practitioners who share a common interest and commitment to the field of hospitality marketing and management.