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Journal of Hospitality Marketing & Management最新文献

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Artificial intelligence features and their service outcomes: a meta-analysis 人工智能功能及其服务成果：荟萃分析
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-08-23 DOI: 10.1080/19368623.2024.2391856
Minglong Li, Xiaoyang Sun, Meichen Hua, Hailian Qiu
{"title":"Artificial intelligence features and their service outcomes: a meta-analysis","authors":"Minglong Li, Xiaoyang Sun, Meichen Hua, Hailian Qiu","doi":"10.1080/19368623.2024.2391856","DOIUrl":"https://doi.org/10.1080/19368623.2024.2391856","url":null,"abstract":"With the permeation of artificial intelligence (AI) through the tourism and hospitality industry, a comprehensive understanding of its features and service outcomes is important for both academia a...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142118033","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Racial discrimination in online booking: how profile pictures affect host behaviors and platform actions 在线预订中的种族歧视：个人资料图片如何影响主人行为和平台行动
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-08-13 DOI: 10.1080/19368623.2024.2389553
Chunhong Li, Juan Luis Nicolau, Xianwei Liu
{"title":"Racial discrimination in online booking: how profile pictures affect host behaviors and platform actions","authors":"Chunhong Li, Juan Luis Nicolau, Xianwei Liu","doi":"10.1080/19368623.2024.2389553","DOIUrl":"https://doi.org/10.1080/19368623.2024.2389553","url":null,"abstract":"Research has shown that racial discrimination is detrimental to the ethnic minorities in accommodation and hospitality sectors. However, whether racial discrimination happens during the stage of on...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141998776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Work-life imbalance, burning out, feeling down, I will quit, but quietly – the case of hospitality employees 工作与生活失衡、倦怠、情绪低落、我会辞职，但会悄悄地辞职--酒店业员工的案例
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-08-13 DOI: 10.1080/19368623.2024.2389074
Catherine Prentice, Sergio Dominique-Ferreira, Xuequn Wang, Jesse Tuominen, Márcia Duarte, Helena Rocha
{"title":"Work-life imbalance, burning out, feeling down, I will quit, but quietly – the case of hospitality employees","authors":"Catherine Prentice, Sergio Dominique-Ferreira, Xuequn Wang, Jesse Tuominen, Márcia Duarte, Helena Rocha","doi":"10.1080/19368623.2024.2389074","DOIUrl":"https://doi.org/10.1080/19368623.2024.2389074","url":null,"abstract":"Given the long and irregular working hours and low wages in the hospitality sector, employees often experience poor well-being and suffer from burnout. Instead of leaving their jobs, these employee...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142084717","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Customers’ metaverse service encounter perceptions: sentiment analysis and topic modeling 客户的元服务遭遇感知：情感分析和主题建模
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-07-29 DOI: 10.1080/19368623.2024.2383455
S. Jerrin Issac Sam, K. Mohamed Jasim, Manivannan Babu
{"title":"Customers’ metaverse service encounter perceptions: sentiment analysis and topic modeling","authors":"S. Jerrin Issac Sam, K. Mohamed Jasim, Manivannan Babu","doi":"10.1080/19368623.2024.2383455","DOIUrl":"https://doi.org/10.1080/19368623.2024.2383455","url":null,"abstract":"Using machine learning, we examined customers’ opinions about the metaverse in the hospitality industry (encompassing hotels, restaurant, gaming, virtual events, tours and travel). A total of 8,855...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141915308","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Effects of human-robot interaction type on customer tolerance of humanoid robot service failure 人机互动类型对客户对仿人机器人服务故障容忍度的影响
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-07-14 DOI: 10.1080/19368623.2024.2379263
Ke Ma, Xiaojie Duan, Xiaoye Fu, Wengang Liu, Mingfu Zheng
{"title":"Effects of human-robot interaction type on customer tolerance of humanoid robot service failure","authors":"Ke Ma, Xiaojie Duan, Xiaoye Fu, Wengang Liu, Mingfu Zheng","doi":"10.1080/19368623.2024.2379263","DOIUrl":"https://doi.org/10.1080/19368623.2024.2379263","url":null,"abstract":"The impact of robot service failure on customer retention is well-recognized, with a growing focus on effective robot recovery strategies. Despite this, the formation of human-robot relationships d...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141625077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Corporate good deed and service failure: does being good lead to forgiveness? 企业善举与服务失败：做好人就能得到宽恕吗？
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-06-21 DOI: 10.1080/19368623.2024.2362732
Chia Yen Yang, Fandy Tjiptono, Christina Kwai Choi Lee, Jasmine May Yee Loo
{"title":"Corporate good deed and service failure: does being good lead to forgiveness?","authors":"Chia Yen Yang, Fandy Tjiptono, Christina Kwai Choi Lee, Jasmine May Yee Loo","doi":"10.1080/19368623.2024.2362732","DOIUrl":"https://doi.org/10.1080/19368623.2024.2362732","url":null,"abstract":"While Corporate Social Responsibility (CSR) has a positive influence on transactional outcomes following a service failure in the hospitality industry, little is known about its influence on consum...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141461998","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The antecedents of top management’s involvement in green technology innovation 高层管理人员参与绿色技术创新的先决条件
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-06-21 DOI: 10.1080/19368623.2024.2367463
Giovanna Del Gaudio, M. Omar Parvez, Md Sazzad Hossain, Enrico Di Taranto E, Cihan Cobanoglu, Valentina Della Corte
{"title":"The antecedents of top management’s involvement in green technology innovation","authors":"Giovanna Del Gaudio, M. Omar Parvez, Md Sazzad Hossain, Enrico Di Taranto E, Cihan Cobanoglu, Valentina Della Corte","doi":"10.1080/19368623.2024.2367463","DOIUrl":"https://doi.org/10.1080/19368623.2024.2367463","url":null,"abstract":"Green technology innovation is a vital strategic driver for the sustainable development of an organization and is pitched toward energy conservation, pollution mitigation, and waste recycling. This...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141475285","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Adverse impacts of revealing the presence of “Artificial Intelligence (AI)” technology in product and service descriptions on purchase intentions: the mediating role of emotional trust and the moderating role of perceived risk 在产品和服务描述中揭示 "人工智能（AI）"技术的存在对购买意向的不利影响：情感信任的中介作用和感知风险的调节作用
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-06-19 DOI: 10.1080/19368623.2024.2368040
Mesut Cicek, Dogan Gursoy, Lu Lu
{"title":"Adverse impacts of revealing the presence of “Artificial Intelligence (AI)” technology in product and service descriptions on purchase intentions: the mediating role of emotional trust and the moderating role of perceived risk","authors":"Mesut Cicek, Dogan Gursoy, Lu Lu","doi":"10.1080/19368623.2024.2368040","DOIUrl":"https://doi.org/10.1080/19368623.2024.2368040","url":null,"abstract":"While the presence of the term “Artificial Intelligence (AI)” in a product description may be viewed as a sign of that product having advanced capabilities and features, it may also trigger fear an...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141475286","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Hospitality and tourism experience in metaverse: an examination of users’ behavior, motivations, and preferences 元宇宙中的接待和旅游体验：对用户行为、动机和偏好的研究
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-05-27 DOI: 10.1080/19368623.2024.2358888
Soyeun Olivia Lee, Qi Wu, Sunghyup Sean Hyun
{"title":"Hospitality and tourism experience in metaverse: an examination of users’ behavior, motivations, and preferences","authors":"Soyeun Olivia Lee, Qi Wu, Sunghyup Sean Hyun","doi":"10.1080/19368623.2024.2358888","DOIUrl":"https://doi.org/10.1080/19368623.2024.2358888","url":null,"abstract":"The rise of the metaverse presents an outlook for revitalizing the hospitality and tourism industry and garnering recognition across professional spheres. This study explores the motivations and pr...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-05-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141304581","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Multiple mediating effects in the association between hotels’ eco-label credibility and green WOM behavior 酒店生态标签可信度与绿色 WOM 行为之间的多重中介效应
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-05-23 DOI: 10.1080/19368623.2024.2356524
Saeid Nosrati, Levent Altinay, Mahlagha Darvishmotevali
{"title":"Multiple mediating effects in the association between hotels’ eco-label credibility and green WOM behavior","authors":"Saeid Nosrati, Levent Altinay, Mahlagha Darvishmotevali","doi":"10.1080/19368623.2024.2356524","DOIUrl":"https://doi.org/10.1080/19368623.2024.2356524","url":null,"abstract":"This study investigated the effect of hotels’ eco-label credibility (HELC) on customers’ green word-of-mouth behavior through triple mediating effects of biospheric and egoistic values, pro-environ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141098049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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