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Journal of Hospitality Marketing & Management最新文献

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From conversation to green intention: how perceived AI chatbot empathy shapes sustainable travel 从对话到绿色意图：感知人工智能聊天机器人的同理心如何塑造可持续旅行
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2026-10-15 DOI: 10.1080/19368623.2026.2747930
Sohail Ahmad,Muhammad Ashfaq,Jing Song,Yan Sai
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引用次数: 0
From review consumption to review creation: how AI-generated summaries reshape user contributions on travel platforms 从评论消费到评论创造：人工智能生成的摘要如何重塑旅游平台上的用户贡献
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2026-09-22 DOI: 10.1080/19368623.2026.2734369
Tian-Yu Han, Xin-Ya Bi, Jian-Wu Bi
{"title":"From review consumption to review creation: how AI-generated summaries reshape user contributions on travel platforms","authors":"Tian-Yu Han, Xin-Ya Bi, Jian-Wu Bi","doi":"10.1080/19368623.2026.2734369","DOIUrl":"https://doi.org/10.1080/19368623.2026.2734369","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"27 1","pages":"1-27"},"PeriodicalIF":12.5,"publicationDate":"2026-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124142","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Exploring the impact of robot-based services on hotel brand image among senior consumers 探索机器人服务对酒店品牌形象在老年消费者中的影响
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2026-08-27 DOI: 10.1080/19368623.2026.2721650
Zhengan Zhu,Lawrence Hoc Nang Fong,C. Michael Hall,Xianger Chen,Feifei Lin
{"title":"Exploring the impact of robot-based services on hotel brand image among senior consumers","authors":"Zhengan Zhu,Lawrence Hoc Nang Fong,C. Michael Hall,Xianger Chen,Feifei Lin","doi":"10.1080/19368623.2026.2721650","DOIUrl":"https://doi.org/10.1080/19368623.2026.2721650","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"37 1","pages":"1-22"},"PeriodicalIF":12.5,"publicationDate":"2026-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148899206","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Service robots and job crafting: the mechanism of anthropomorphism in the hospitality industry 服务机器人和工作制作：酒店行业拟人化的机制
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2026-08-20 DOI: 10.1080/19368623.2026.2717185
Won-Moo Hur, Hakseung Shin, Yujeong Jo, Yuhyung Shin
{"title":"Service robots and job crafting: the mechanism of anthropomorphism in the hospitality industry","authors":"Won-Moo Hur, Hakseung Shin, Yujeong Jo, Yuhyung Shin","doi":"10.1080/19368623.2026.2717185","DOIUrl":"https://doi.org/10.1080/19368623.2026.2717185","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"11 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2026-08-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148767344","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Self-esteem or blame? How do customers’ protective face orientation and attribution of responsibility affect food waste reduction? 自尊还是责备？顾客的防护面导向和责任归因如何影响食物浪费的减少？
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2026-08-18 DOI: 10.1080/19368623.2026.2628036
Tianyu Li,Jie Yin,Yensen Ni
{"title":"Self-esteem or blame? How do customers’ protective face orientation and attribution of responsibility affect food waste reduction?","authors":"Tianyu Li,Jie Yin,Yensen Ni","doi":"10.1080/19368623.2026.2628036","DOIUrl":"https://doi.org/10.1080/19368623.2026.2628036","url":null,"abstract":"This study examines the psychological and social mechanisms behind food waste reduction by integrating norm activation theory and social identity theory. It investigates how protective face orientation and responsibility attribution shape reduction behaviors, revealing the mediating roles of group and personal norms, as well as the moderating effect of normative misperception. Using structural equation modeling and fuzzy-set qualitative comparative analysis, the study identifies both variable-based effects and effective behavioral configurations. Key insights highlight how face consciousness encourages sustainable action and how specific combinations of antecedents drive reduction behaviors. The findings offer practical guidance for designing culturally tailored educational initiatives and aligning business incentives with social identity cues to promote sustainable consumption.","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"1 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2026-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148946846","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How perceived virtual-idol advertising appeals shape impulsive hotel booking intention: identity-activated persuasion in Saudi hospitality 感知到的虚拟偶像广告诉求如何塑造冲动的酒店预订意向：沙特酒店业的身份激活说服
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2026-08-09 DOI: 10.1080/19368623.2026.2714110
Saad Almosa,Saif Ahmed,Mst. Nilufar Ahsan,Husam Ahmad Kokash,Syed Shah Alam
{"title":"How perceived virtual-idol advertising appeals shape impulsive hotel booking intention: identity-activated persuasion in Saudi hospitality","authors":"Saad Almosa,Saif Ahmed,Mst. Nilufar Ahsan,Husam Ahmad Kokash,Syed Shah Alam","doi":"10.1080/19368623.2026.2714110","DOIUrl":"https://doi.org/10.1080/19368623.2026.2714110","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"59 1","pages":"1-36"},"PeriodicalIF":12.5,"publicationDate":"2026-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148899349","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
It’s the robot’s fault: how does the anthropomorphism of service robots impact employee engagement in service recovery? 这是机器人的错：服务机器人的拟人化如何影响员工在服务恢复中的参与度？
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2026-06-10 DOI: 10.1080/19368623.2026.2684023
Dewen Liu, Haoding Wang, Yingjia Liu, Yuan (Mason) Gao, Martin Pancho
{"title":"It’s the robot’s fault: how does the anthropomorphism of service robots impact employee engagement in service recovery?","authors":"Dewen Liu, Haoding Wang, Yingjia Liu, Yuan (Mason) Gao, Martin Pancho","doi":"10.1080/19368623.2026.2684023","DOIUrl":"https://doi.org/10.1080/19368623.2026.2684023","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"29 1","pages":"1-33"},"PeriodicalIF":12.5,"publicationDate":"2026-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148286233","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
From psychological empowerment to human-AI rapport: how Artificial Intelligence Social Responsibility enhances consumer well-being in hospitality 从心理赋权到人类与人工智能的融洽关系：人工智能社会责任如何提高酒店业的消费者福祉
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2026-06-09 DOI: 10.1080/19368623.2026.2683829
Pengyi Shen, Yiming Chen, Jinxiong Li
{"title":"From psychological empowerment to human-AI rapport: how Artificial Intelligence Social Responsibility enhances consumer well-being in hospitality","authors":"Pengyi Shen, Yiming Chen, Jinxiong Li","doi":"10.1080/19368623.2026.2683829","DOIUrl":"https://doi.org/10.1080/19368623.2026.2683829","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"28 1","pages":"1-23"},"PeriodicalIF":12.5,"publicationDate":"2026-06-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148286234","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Goldilocks effect in hospitality teams: an investigation of the curvilinear relationship between shared leadership and service innovation 酒店团队中的金发姑娘效应：对共享领导与服务创新之间曲线关系的研究
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2026-04-26 DOI: 10.1080/19368623.2026.2663442
Qiong Wu, Kunyu Yang, Keyu Chen, Qiwei Zhou, Kathryn Cormican
{"title":"The Goldilocks effect in hospitality teams: an investigation of the curvilinear relationship between shared leadership and service innovation","authors":"Qiong Wu, Kunyu Yang, Keyu Chen, Qiwei Zhou, Kathryn Cormican","doi":"10.1080/19368623.2026.2663442","DOIUrl":"https://doi.org/10.1080/19368623.2026.2663442","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"29 1","pages":"1-31"},"PeriodicalIF":12.5,"publicationDate":"2026-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147743944","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Driving green behaviors in U.S. hotels: insights from green HRM and leadership dynamics 推动美国酒店的绿色行为：来自绿色人力资源管理和领导动态的见解
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2026-03-16 DOI: 10.1080/19368623.2026.2642899
Trishna G. Mistry
{"title":"Driving green behaviors in U.S. hotels: insights from green HRM and leadership dynamics","authors":"Trishna G. Mistry","doi":"10.1080/19368623.2026.2642899","DOIUrl":"https://doi.org/10.1080/19368623.2026.2642899","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"189 1","pages":"1-22"},"PeriodicalIF":12.5,"publicationDate":"2026-03-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147465140","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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