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Journal of Hospitality Marketing & Management最新文献

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Inclusive yet unconvincing: when robot-delivered inclusive service undermines customer citizenship behavior 包容性但不令人信服：机器人提供的包容性服务破坏了客户的公民行为
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-10-13 DOI: 10.1080/19368623.2025.2569062
Jianxin Sun, Baolong Ma, Xiaofei Li
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引用次数: 0
When norms meet innovation: how pro-social, self-interest, and normative motives shape lab-grown meat acceptance in restaurants 当规范遇到创新：亲社会、自利和规范动机如何影响餐馆对实验室培育肉的接受度
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-10-09 DOI: 10.1080/19368623.2025.2567264
Heesup Han, Nancy Grace Baah, Seongseop (Sam) Kim, Lanji Quan, Bo Meng
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引用次数: 0
Service robots in hospitality: understanding employee perceptions and the role of organizational support 服务机器人在酒店业：了解员工的看法和组织支持的作用
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-09-05 DOI: 10.1080/19368623.2025.2553709
Trishna G. Mistry, Halyna Horpynich
{"title":"Service robots in hospitality: understanding employee perceptions and the role of organizational support","authors":"Trishna G. Mistry, Halyna Horpynich","doi":"10.1080/19368623.2025.2553709","DOIUrl":"https://doi.org/10.1080/19368623.2025.2553709","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"13 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145002857","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Long-term effects of AI-Powered robots on employee creativity in the hospitality industry: psychological mechanisms of human–AI collaboration 人工智能机器人对酒店业员工创造力的长期影响：人类与人工智能协作的心理机制
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-09-03 DOI: 10.1080/19368623.2025.2555367
Xiaolin (Crystal) Shi, Fei Hao, Yue Yuan
{"title":"Long-term effects of AI-Powered robots on employee creativity in the hospitality industry: psychological mechanisms of human–AI collaboration","authors":"Xiaolin (Crystal) Shi, Fei Hao, Yue Yuan","doi":"10.1080/19368623.2025.2555367","DOIUrl":"https://doi.org/10.1080/19368623.2025.2555367","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"13 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144987551","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Engineering emotional bonds: how anthropomorphic design shapes guest-robot relationships in hospitality 工程情感纽带：拟人化设计如何在酒店业塑造客人与机器人的关系
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-08-30 DOI: 10.1080/19368623.2025.2552202
Shalini Nath Tripathi, Rehan Husain, Nripendra P. Rana
{"title":"Engineering emotional bonds: how anthropomorphic design shapes guest-robot relationships in hospitality","authors":"Shalini Nath Tripathi, Rehan Husain, Nripendra P. Rana","doi":"10.1080/19368623.2025.2552202","DOIUrl":"https://doi.org/10.1080/19368623.2025.2552202","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"13 1","pages":"1-28"},"PeriodicalIF":12.5,"publicationDate":"2025-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144920971","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Exploring guest engagement with Airbnb: consumer benefits and psychological ownership perspective 探索客人与Airbnb的互动：消费者利益和心理所有权视角
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-08-29 DOI: 10.1080/19368623.2025.2549975
İrem Buran, Şenay Sabah Çelik, Yüksel Ekinci, Akın Koçak
{"title":"Exploring guest engagement with Airbnb: consumer benefits and psychological ownership perspective","authors":"İrem Buran, Şenay Sabah Çelik, Yüksel Ekinci, Akın Koçak","doi":"10.1080/19368623.2025.2549975","DOIUrl":"https://doi.org/10.1080/19368623.2025.2549975","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"27 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144915396","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
From novelty to necessity: evolving consumer expectations and experiences in human-technology interactions 从新奇到必需品：人类与技术互动中不断变化的消费者期望和体验
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-08-26 DOI: 10.1080/19368623.2025.2549982
Kangping Wang, Haiyan Kong, Honggen Xiao, Naipeng Bu, Xuejie Qiu
{"title":"From novelty to necessity: evolving consumer expectations and experiences in human-technology interactions","authors":"Kangping Wang, Haiyan Kong, Honggen Xiao, Naipeng Bu, Xuejie Qiu","doi":"10.1080/19368623.2025.2549982","DOIUrl":"https://doi.org/10.1080/19368623.2025.2549982","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"68 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144905981","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Digital job demands and employee service behavior in the hospitality industry: a cognitive-affective personality system perspective 酒店业数字化工作需求与员工服务行为：认知-情感人格系统视角
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-07-29 DOI: 10.1080/19368623.2025.2538027
Hui Chen, Yuzhan Liu, Jie Liu, Xiao-Hua (Frank) Wang
{"title":"Digital job demands and employee service behavior in the hospitality industry: a cognitive-affective personality system perspective","authors":"Hui Chen, Yuzhan Liu, Jie Liu, Xiao-Hua (Frank) Wang","doi":"10.1080/19368623.2025.2538027","DOIUrl":"https://doi.org/10.1080/19368623.2025.2538027","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"25 1","pages":"1-28"},"PeriodicalIF":12.5,"publicationDate":"2025-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144748192","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
To break or not to break? The dual effects of employee-AI collaborative identification on employee pro-customer rule breaking 打破还是不打破？员工-人工智能协同识别对员工亲客户违规行为的双重影响
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-07-28 DOI: 10.1080/19368623.2025.2535009
Shiyao Jiang, Zihao Li, Runfeng Gao, Junqi Jia, Bao Cheng
{"title":"To break or not to break? The dual effects of employee-AI collaborative identification on employee pro-customer rule breaking","authors":"Shiyao Jiang, Zihao Li, Runfeng Gao, Junqi Jia, Bao Cheng","doi":"10.1080/19368623.2025.2535009","DOIUrl":"https://doi.org/10.1080/19368623.2025.2535009","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"22 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144715555","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Exploring the potential of blockchain-based donation platforms in the hospitality industry: examining their impact on customers’ intention to donate 探索基于区块链的捐赠平台在酒店业的潜力：研究它们对客户捐赠意愿的影响
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-07-07 DOI: 10.1080/19368623.2025.2527059
Yueming Guo, Kaye Chon
{"title":"Exploring the potential of blockchain-based donation platforms in the hospitality industry: examining their impact on customers’ intention to donate","authors":"Yueming Guo, Kaye Chon","doi":"10.1080/19368623.2025.2527059","DOIUrl":"https://doi.org/10.1080/19368623.2025.2527059","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"43 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144578315","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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