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Journal of Hospitality Marketing & Management最新文献

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How dark traits and regulatory focus manifest in online hotel reviews: a textual content analysis 在线酒店评论中的阴暗特质和监管重点如何体现：文本内容分析
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-11-02 DOI: 10.1080/19368623.2024.2422885
Salman Yousaf, Jong Min Kim
{"title":"How dark traits and regulatory focus manifest in online hotel reviews: a textual content analysis","authors":"Salman Yousaf, Jong Min Kim","doi":"10.1080/19368623.2024.2422885","DOIUrl":"https://doi.org/10.1080/19368623.2024.2422885","url":null,"abstract":"This study seeks to explore how Dark Triad of psychopathy, Machiavellianism, and narcissism interact with consumers’ regulatory focus (prevention-focus and promotion-focus) to influence online cons...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142580313","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The hidden gems in online reviews: unraveling how the expressions of affective needs impact review usefulness 在线评论中隐藏的瑰宝：揭示情感需求的表达如何影响评论的实用性
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-10-14 DOI: 10.1080/19368623.2024.2413189
Tong Yang, Chen Jason Zhang, Jie Wu, Junming Zhang
{"title":"The hidden gems in online reviews: unraveling how the expressions of affective needs impact review usefulness","authors":"Tong Yang, Chen Jason Zhang, Jie Wu, Junming Zhang","doi":"10.1080/19368623.2024.2413189","DOIUrl":"https://doi.org/10.1080/19368623.2024.2413189","url":null,"abstract":"Recognizing the importance of affective fulfillment for contemporary customers, this study aims to investigate how the expressions of affective needs in online reviews impact review usefulness. Dra...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142444509","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Service robots in my workplace: effects of employee-service robot co-work experiences on psychological empowerment 我工作场所中的服务机器人：员工服务机器人合作体验对心理授权的影响
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-09-17 DOI: 10.1080/19368623.2024.2402488
Xin Liu, Lu Zhang, Tengteng Zhu
{"title":"Service robots in my workplace: effects of employee-service robot co-work experiences on psychological empowerment","authors":"Xin Liu, Lu Zhang, Tengteng Zhu","doi":"10.1080/19368623.2024.2402488","DOIUrl":"https://doi.org/10.1080/19368623.2024.2402488","url":null,"abstract":"With increased application of service robots in the hospitality industry, many employees nowadays are required to work with service robots. Existing studies mainly focused on the impact of service ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142245484","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Customer experiences with service robots in hotels: a review and research agenda 顾客对酒店服务机器人的体验：综述与研究议程
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-09-17 DOI: 10.1080/19368623.2024.2403640
Nripendra P. Rana, Nusaiba Begum, Mohd. Nishat Faisal, Anubhav Mishra
{"title":"Customer experiences with service robots in hotels: a review and research agenda","authors":"Nripendra P. Rana, Nusaiba Begum, Mohd. Nishat Faisal, Anubhav Mishra","doi":"10.1080/19368623.2024.2403640","DOIUrl":"https://doi.org/10.1080/19368623.2024.2403640","url":null,"abstract":"This study consolidates the limited research on real-life customer experiences with hotels that have integrated service robots (SR) grounded in the Usability, Social Acceptance, User experience, an...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142329168","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Employees’ sustainability behavior: moderating effects of customer environmental awareness 员工的可持续发展行为：客户环境意识的调节作用
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-09-16 DOI: 10.1080/19368623.2024.2401553
Eunhee Seo, Robin Nunkoo, Meehee Cho
{"title":"Employees’ sustainability behavior: moderating effects of customer environmental awareness","authors":"Eunhee Seo, Robin Nunkoo, Meehee Cho","doi":"10.1080/19368623.2024.2401553","DOIUrl":"https://doi.org/10.1080/19368623.2024.2401553","url":null,"abstract":"In response to the widespread issue of significant food waste in the foodservice industry, this study aims to explore the key constraints that hinder restaurants’ efforts to reduce food waste. Thro...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142325686","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Artificial intelligence features and their service outcomes: a meta-analysis 人工智能功能及其服务成果：荟萃分析
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-08-23 DOI: 10.1080/19368623.2024.2391856
Minglong Li, Xiaoyang Sun, Meichen Hua, Hailian Qiu
{"title":"Artificial intelligence features and their service outcomes: a meta-analysis","authors":"Minglong Li, Xiaoyang Sun, Meichen Hua, Hailian Qiu","doi":"10.1080/19368623.2024.2391856","DOIUrl":"https://doi.org/10.1080/19368623.2024.2391856","url":null,"abstract":"With the permeation of artificial intelligence (AI) through the tourism and hospitality industry, a comprehensive understanding of its features and service outcomes is important for both academia a...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142118033","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Racial discrimination in online booking: how profile pictures affect host behaviors and platform actions 在线预订中的种族歧视：个人资料图片如何影响主人行为和平台行动
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-08-13 DOI: 10.1080/19368623.2024.2389553
Chunhong Li, Juan Luis Nicolau, Xianwei Liu
{"title":"Racial discrimination in online booking: how profile pictures affect host behaviors and platform actions","authors":"Chunhong Li, Juan Luis Nicolau, Xianwei Liu","doi":"10.1080/19368623.2024.2389553","DOIUrl":"https://doi.org/10.1080/19368623.2024.2389553","url":null,"abstract":"Research has shown that racial discrimination is detrimental to the ethnic minorities in accommodation and hospitality sectors. However, whether racial discrimination happens during the stage of on...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141998776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Work-life imbalance, burning out, feeling down, I will quit, but quietly – the case of hospitality employees 工作与生活失衡、倦怠、情绪低落、我会辞职，但会悄悄地辞职--酒店业员工的案例
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-08-13 DOI: 10.1080/19368623.2024.2389074
Catherine Prentice, Sergio Dominique-Ferreira, Xuequn Wang, Jesse Tuominen, Márcia Duarte, Helena Rocha
{"title":"Work-life imbalance, burning out, feeling down, I will quit, but quietly – the case of hospitality employees","authors":"Catherine Prentice, Sergio Dominique-Ferreira, Xuequn Wang, Jesse Tuominen, Márcia Duarte, Helena Rocha","doi":"10.1080/19368623.2024.2389074","DOIUrl":"https://doi.org/10.1080/19368623.2024.2389074","url":null,"abstract":"Given the long and irregular working hours and low wages in the hospitality sector, employees often experience poor well-being and suffer from burnout. Instead of leaving their jobs, these employee...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142084717","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Customers’ metaverse service encounter perceptions: sentiment analysis and topic modeling 客户的元服务遭遇感知：情感分析和主题建模
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-07-29 DOI: 10.1080/19368623.2024.2383455
S. Jerrin Issac Sam, K. Mohamed Jasim, Manivannan Babu
{"title":"Customers’ metaverse service encounter perceptions: sentiment analysis and topic modeling","authors":"S. Jerrin Issac Sam, K. Mohamed Jasim, Manivannan Babu","doi":"10.1080/19368623.2024.2383455","DOIUrl":"https://doi.org/10.1080/19368623.2024.2383455","url":null,"abstract":"Using machine learning, we examined customers’ opinions about the metaverse in the hospitality industry (encompassing hotels, restaurant, gaming, virtual events, tours and travel). A total of 8,855...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141915308","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Effects of human-robot interaction type on customer tolerance of humanoid robot service failure 人机互动类型对客户对仿人机器人服务故障容忍度的影响
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2024-07-14 DOI: 10.1080/19368623.2024.2379263
Ke Ma, Xiaojie Duan, Xiaoye Fu, Wengang Liu, Mingfu Zheng
{"title":"Effects of human-robot interaction type on customer tolerance of humanoid robot service failure","authors":"Ke Ma, Xiaojie Duan, Xiaoye Fu, Wengang Liu, Mingfu Zheng","doi":"10.1080/19368623.2024.2379263","DOIUrl":"https://doi.org/10.1080/19368623.2024.2379263","url":null,"abstract":"The impact of robot service failure on customer retention is well-recognized, with a growing focus on effective robot recovery strategies. Despite this, the formation of human-robot relationships d...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141625077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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