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Journal of Hospitality Marketing & Management最新文献

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Digital job demands and employee service behavior in the hospitality industry: a cognitive-affective personality system perspective 酒店业数字化工作需求与员工服务行为：认知-情感人格系统视角
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-07-29 DOI: 10.1080/19368623.2025.2538027
Hui Chen, Yuzhan Liu, Jie Liu, Xiao-Hua (Frank) Wang
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引用次数: 0
To break or not to break? The dual effects of employee-AI collaborative identification on employee pro-customer rule breaking 打破还是不打破？员工-人工智能协同识别对员工亲客户违规行为的双重影响
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-07-28 DOI: 10.1080/19368623.2025.2535009
Shiyao Jiang, Zihao Li, Runfeng Gao, Junqi Jia, Bao Cheng
{"title":"To break or not to break? The dual effects of employee-AI collaborative identification on employee pro-customer rule breaking","authors":"Shiyao Jiang, Zihao Li, Runfeng Gao, Junqi Jia, Bao Cheng","doi":"10.1080/19368623.2025.2535009","DOIUrl":"https://doi.org/10.1080/19368623.2025.2535009","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"22 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144715555","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Exploring the potential of blockchain-based donation platforms in the hospitality industry: examining their impact on customers’ intention to donate 探索基于区块链的捐赠平台在酒店业的潜力：研究它们对客户捐赠意愿的影响
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-07-07 DOI: 10.1080/19368623.2025.2527059
Yueming Guo, Kaye Chon
{"title":"Exploring the potential of blockchain-based donation platforms in the hospitality industry: examining their impact on customers’ intention to donate","authors":"Yueming Guo, Kaye Chon","doi":"10.1080/19368623.2025.2527059","DOIUrl":"https://doi.org/10.1080/19368623.2025.2527059","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"43 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144578315","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
From function to feeling: exploring the effects of human-like traits in service robots on perceived authenticity and value 从功能到感觉：探索服务机器人的类人特征对感知真实性和价值的影响
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-06-23 DOI: 10.1080/19368623.2025.2519732
Hien Thu Bui, Viachaslau Filimonau, Hakan Sezerel
{"title":"From function to feeling: exploring the effects of human-like traits in service robots on perceived authenticity and value","authors":"Hien Thu Bui, Viachaslau Filimonau, Hakan Sezerel","doi":"10.1080/19368623.2025.2519732","DOIUrl":"https://doi.org/10.1080/19368623.2025.2519732","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"22 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144371017","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Cross-level effects of leaders’ job crafting and leisure crafting on employees’ job crafting, leisure crafting, innovative behaviors, and job satisfaction 领导工作制作与休闲制作对员工工作制作、休闲制作、创新行为与工作满意度的跨层次影响
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-06-12 DOI: 10.1080/19368623.2025.2518072
Chih-Ching Teng, Ya-Jen Cheng
{"title":"Cross-level effects of leaders’ job crafting and leisure crafting on employees’ job crafting, leisure crafting, innovative behaviors, and job satisfaction","authors":"Chih-Ching Teng, Ya-Jen Cheng","doi":"10.1080/19368623.2025.2518072","DOIUrl":"https://doi.org/10.1080/19368623.2025.2518072","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"13 1","pages":"1-22"},"PeriodicalIF":12.5,"publicationDate":"2025-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144290206","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Strategizing human-robot role matrix: balancing automation and human touch 人-机器人角色矩阵策略：平衡自动化与人情味
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-06-02 DOI: 10.1080/19368623.2025.2509675
Dan Jin, Yu Fang, Yongguang Zou
{"title":"Strategizing human-robot role matrix: balancing automation and human touch","authors":"Dan Jin, Yu Fang, Yongguang Zou","doi":"10.1080/19368623.2025.2509675","DOIUrl":"https://doi.org/10.1080/19368623.2025.2509675","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"53 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-06-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144194023","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Customer perception of price fairness in human-robot interaction: examining the role of anthropomorphism and social presence 人机交互中消费者对价格公平的感知：考察拟人化和社会存在的作用
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-05-24 DOI: 10.1080/19368623.2025.2507944
Dahye Kim, Miju Choi, Youngjoon Choi
{"title":"Customer perception of price fairness in human-robot interaction: examining the role of anthropomorphism and social presence","authors":"Dahye Kim, Miju Choi, Youngjoon Choi","doi":"10.1080/19368623.2025.2507944","DOIUrl":"https://doi.org/10.1080/19368623.2025.2507944","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"25 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144193706","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Cultivating consumer extra-role behaviors via green psychological benefits: the roles of gratitude and perceived consumer effectiveness 通过绿色心理利益培养消费者角色外行为：感恩与感知消费者效能的作用
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-05-24 DOI: 10.1080/19368623.2025.2509673
Dung Minh Nguyen, Albert Jing-Fuh Yang
{"title":"Cultivating consumer extra-role behaviors via green psychological benefits: the roles of gratitude and perceived consumer effectiveness","authors":"Dung Minh Nguyen, Albert Jing-Fuh Yang","doi":"10.1080/19368623.2025.2509673","DOIUrl":"https://doi.org/10.1080/19368623.2025.2509673","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"41 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144193709","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The double-edged sword of user reviews: how customer feedback can build and break hotel brands 用户评论的双刃剑：顾客反馈如何建立和破坏酒店品牌
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-05-21 DOI: 10.1080/19368623.2025.2494567
Omid Oshriyeh, Roman Egger
{"title":"The double-edged sword of user reviews: how customer feedback can build and break hotel brands","authors":"Omid Oshriyeh, Roman Egger","doi":"10.1080/19368623.2025.2494567","DOIUrl":"https://doi.org/10.1080/19368623.2025.2494567","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"10 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144193929","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Navigating the artificial intelligence (AI) driven algorithmic paradox in hospitality: Unpacking the inverted U-shaped relationship between algorithmic management and employee service innovation 导航人工智能（AI）驱动的酒店业算法悖论：解开算法管理与员工服务创新之间的倒u型关系
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2025-05-16 DOI: 10.1080/19368623.2025.2505131
Maolong Zhang, Jin Li, Yanmei Lin
{"title":"Navigating the artificial intelligence (AI) driven algorithmic paradox in hospitality: Unpacking the inverted U-shaped relationship between algorithmic management and employee service innovation","authors":"Maolong Zhang, Jin Li, Yanmei Lin","doi":"10.1080/19368623.2025.2505131","DOIUrl":"https://doi.org/10.1080/19368623.2025.2505131","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"72 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-05-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144193930","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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