Journal of Enterprise Information Management最新文献

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Examining consumers' continuance and sharing intention toward food delivery apps 调查消费者对外卖app的持续度和分享意愿
3区 管理学
Journal of Enterprise Information Management Pub Date : 2023-10-20 DOI: 10.1108/jeim-01-2023-0006
Sandeep Goyal, Sumedha Chauhan, Yuvraj Gajpal, Amit Kumar Bhardwaj
{"title":"Examining consumers' continuance and sharing intention toward food delivery apps","authors":"Sandeep Goyal, Sumedha Chauhan, Yuvraj Gajpal, Amit Kumar Bhardwaj","doi":"10.1108/jeim-01-2023-0006","DOIUrl":"https://doi.org/10.1108/jeim-01-2023-0006","url":null,"abstract":"Purpose A food delivery app (FDA) is a technological advancement connecting restaurants and consumers, making it possible to deliver food home conveniently. The current study seeks to identify the factors affecting consumers' continuance intention and sharing intention toward the FDA in the USA and Canada using an integrated framework built using trust transfer theory and a variety of constructs. Design/methodology/approach The authors collected data/inputs from 476 respondents in the USA and Canada who had used FDAs in the past and analyzed them using the structural equation modeling technique. Findings The results indicate that trust in FDA, trust in the user community and commitment affect continuance intention and sharing intention. Interestingly, trust in the seller does not influence commitment, continuance intention and sharing intention. Additionally, the trust disposition and reputation of the FDA play an important role in building trust in FDA. Research limitations/implications The present study combines the trust transfer theory with various important constructs such as commitment, trust disposition and reputation of the FDA to build an integrated framework to elucidate the continuance intention and sharing intention toward FDAs. Practical implications This study facilitates the FDA providers to understand how trust disposition, the reputation of the FDA and trust in the Internet build trust among FDA consumers. The study also helps them to fine-tune their trust-building strategy by considering several trust targets. It further enables them to appreciate how commitment results in continuance intention and sharing intention toward FDA. Originality/value It is an original study investigating the role of various constructs and trust transfer theory in shaping the consumers' continuance intention and sharing intention toward the FDA.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135565736","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Adoption and forecasting of technology: modeling the dynamics of cloud adoption using a system approach 技术的采用和预测:使用系统方法对云采用的动态建模
3区 管理学
Journal of Enterprise Information Management Pub Date : 2023-10-18 DOI: 10.1108/jeim-05-2023-0232
Mahak Sharma, Ruchita Gupta, Padmanav Acharya
{"title":"Adoption and forecasting of technology: modeling the dynamics of cloud adoption using a system approach","authors":"Mahak Sharma, Ruchita Gupta, Padmanav Acharya","doi":"10.1108/jeim-05-2023-0232","DOIUrl":"https://doi.org/10.1108/jeim-05-2023-0232","url":null,"abstract":"Purpose This paper aims to examine the dynamism of causal relationships among cloud computing (CC) adoption factors in the Indian context, considering the perspectives of both the cloud adopter and cloud provider. Design/methodology/approach The case-study method has been used to understand the dynamics among the factors. Using data from specific cases in India, causal loop diagrams (CLDs) have been developed. System dynamic modeling (SDM) and simulation are used to study the relationships and their effect on the adoption rate. Findings The results revealed that adoption of CC depends on various factors such as persuasion (time-saving, cost-saving and word of mouth) and constraint factors (security and financial loss). However, it is seen that the adoption rate is very sensitive to changes in adoption per contact and word of mouth. Further, the adopter firm has a quicker time to market, which gives an added advantage to the firm. Also, with CC services, a firm can fulfill its projects or clients' requirements with little to no upfront investment in information technology (IT) services. Practical implications Lack of security, standardization and undefined service-level agreements are a few pressing issues that make it difficult for firms to evaluate the performance and reliability of services. Hence, immediate attention is needed to make transparent policies on CC and its services, thereby building trust. Originality/value This is the first and only work that has tried to explore and empirically test the dynamics of critical factors while making an adoption decision, considering both the adopter and provider perspectives. This study shows the journey of a firm, starting from being a prospective adopter to an adopter and continuous user. The work also empirically tested how adopters of technology benefit from the technology.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135823892","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Evolving trajectories of circular supply chain domain: a citation path analysis 循环供应链领域的演化轨迹:引用路径分析
IF 6.5 3区 管理学
Journal of Enterprise Information Management Pub Date : 2023-10-06 DOI: 10.1108/jeim-03-2023-0147
Soumya Varma, Nitin Singh, Justin Zuopeng Zhang
{"title":"Evolving trajectories of circular supply chain domain: a citation path analysis","authors":"Soumya Varma, Nitin Singh, Justin Zuopeng Zhang","doi":"10.1108/jeim-03-2023-0147","DOIUrl":"https://doi.org/10.1108/jeim-03-2023-0147","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The enormous amount of waste generated and the scarcity of natural resources worldwide have encouraged societies and industries to adopt the Circular Supply Chain (CSC) concept. With a focus on zero-waste generation, Circular Economy (CE) mimics the ecosystem cycle as an alternative to the traditional linear economic model. This paper aims to investigate the evolution of research themes in this research area, hence, trace the trajectory of development in the field of CSC.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The authors conduct scientometric analysis using Pajek and VOSviewer software to identify key themes in the Circular Supply Chain Management (CSCM) field. The Citation Path Analysis (CPA), including Main Path and Local Path analysis, has been followed by a critical review of the papers. This paper includes highlighting the interrelationships between the information flows in the topic of study as well as an analysis of keywords co-occurrence.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The analysis of keywords co-occurrence revealed that the earlier years of research in CSC were more inclined toward value chain, stakeholders and green supply chains, whereas, in recent years, topics like logistics, Industry 4.0 and food supply chain have been more focused upon. Further, the Main Path Analysis (MPA) revealed an evolving trajectory that examines challenges and opportunities in CSC, the economic aspects of implementing CSC, the impact on the firm's revenue growth and collaboration between multiple echelons of a supply chain and Industry 4.0.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>The adoption of scientometrics analysis unveils the hidden flow of information, various themes of research and their interconnections. The development of research trajectories and progressive attention paid to certain topics is also discovered. The research findings could be used by researchers for further theoretical and research development.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This paper traces the path of development in the field of CSC and its emerging trends and provides a thorough understanding of the same. It enables research scholars to conduct an in-depth study in the CSC domain, adding to the body of literature.</p><!--/ Abstract__block -->","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"19 14","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50164524","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The adoption of the green label by SMEs in the hotel sector: a leverage for reassuring their customers 中小企业在酒店行业采用绿色标签:让顾客放心的杠杆
3区 管理学
Journal of Enterprise Information Management Pub Date : 2023-09-27 DOI: 10.1108/jeim-03-2023-0160
Helene Yildiz, Sara Tahali, Eleni Trichina
{"title":"The adoption of the green label by SMEs in the hotel sector: a leverage for reassuring their customers","authors":"Helene Yildiz, Sara Tahali, Eleni Trichina","doi":"10.1108/jeim-03-2023-0160","DOIUrl":"https://doi.org/10.1108/jeim-03-2023-0160","url":null,"abstract":"Purpose In the era of new technological revolution, seeking to survive and guarantee business sustainability in their digital internationalization, enterprises choose to become environmentally oriented. The need for new green business models has become evident in recent years, and enterprises offer green services in creative and eco-friendly ways. However, does the display of a green label on hotels' websites really promote the eco-conscious tourists' online booking intention? This study aims to examine the impact of the perceived label on the online sustainable hotel booking intention of the eco-conscious tourists, using the foundations of signal theory. Design/methodology/approach This study adopted a structural equation model to integrate several constructs with a sample of 349 validated responses. Findings The empirical results highlight, the importance of the green label perception on the eco-conscious tourists' booking intention of online sustainable hotel and the role that green trust and green perceived risk play as a mediating variable between the perception of the exposed label and the booking intention. Indeed, when booking a sustainable hotel online, the tourists may be sensitive to the exposure of a green label. Therefore, this signal decreases the perceived risk of unsustainability and ultimately increases the trust in hotel's sustainability. Research limitations/implications The first limitation is related to the sample employed in this study. Given that most of the participants were residents of France, the results of this study may not be generalized to the entire population. Secondly, a range of other factors can affect the eco-conscious tourists' intentions to book online a hotel with green label, such as their attitude, social media influence, tourists' satisfaction, etc. Indeed, other variables and/or signals could be adopted to study online booking intention in the pandemic era. Practical implications In light of these results, theoretical and managerial implications are discussed. The findings make an important contribution to SMEs sustainability and internationalization by exploring new ties. This study considers how SMEs and specifically hotels start following green practices (e.g. adoption of an eco-label) relevant to their international environment where they operate and in response to global pressures. SMEs can survive better in the highly competitive global environment where they need to employ more green practices, however, managers should consider how green trust and green perceived risk can affect customer behavior. It also adds to the existing literature by dealing with customer perceptions about the green label of sustainable hotels and its subsequent effect on booking intention. Originality/value This study had shown the importance of the display of green label on the eco-conscious tourist's online booking intention.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135477814","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Investigating the role of internal security resources in post-adoption satisfaction with the Security-as-a-Service model: an organizational mindfulness perspective 调查内部安全资源在采用后对安全即服务模型的满意度中的作用:组织正念视角
IF 6.5 3区 管理学
Journal of Enterprise Information Management Pub Date : 2023-09-22 DOI: 10.1108/jeim-07-2022-0227
Ali Vedadi, Nita Brooks, Tim Greer
{"title":"Investigating the role of internal security resources in post-adoption satisfaction with the Security-as-a-Service model: an organizational mindfulness perspective","authors":"Ali Vedadi, Nita Brooks, Tim Greer","doi":"10.1108/jeim-07-2022-0227","DOIUrl":"https://doi.org/10.1108/jeim-07-2022-0227","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Many organizations struggle to utilize security-as-a-service (SecaaS) advantages effectively, thus challenging the assumption that adopting the SecaaS model will necessarily lead to post-adoption satisfaction. This research paper draws on the organizational mindfulness theory and investigates the factors that lead to satisfaction with SecaaS.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The key informant-based survey approach was employed to collect data from 215 organizations that were using the SecaaS model. PLS was used for data analysis.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Organizations with greater extents of internal security resources report higher satisfaction levels with SecaaS, thanks to the mediating effect of organizational mindfulness, and that organizations with extensive and mature security auditing were especially well-positioned to experience satisfaction with SecaaS.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This research provides new theoretical insights into the conditions under which organizations' post-adoption satisfaction with the SecaaS model is shaped by investigating the role of internal security resources and organizational mindfulness.</p><!--/ Abstract__block -->","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"19 8","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50164529","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Automation-augmentation paradox in organizational artificial intelligence technology deployment capabilities; an empirical investigation for achieving simultaneous economic and social benefits 组织人工智能技术部署能力中的自动化增强悖论实现经济效益和社会效益同步的实证研究
IF 6.5 3区 管理学
Journal of Enterprise Information Management Pub Date : 2023-09-19 DOI: 10.1108/jeim-09-2022-0307
Amit Kumar, Som Sekhar Bhattacharyya, Bala Krishnamoorthy
{"title":"Automation-augmentation paradox in organizational artificial intelligence technology deployment capabilities; an empirical investigation for achieving simultaneous economic and social benefits","authors":"Amit Kumar, Som Sekhar Bhattacharyya, Bala Krishnamoorthy","doi":"10.1108/jeim-09-2022-0307","DOIUrl":"https://doi.org/10.1108/jeim-09-2022-0307","url":null,"abstract":"PurposeThe purpose of this research study was to understand the simultaneous competitive and social gains of machine learning (ML) and artificial intelligence (AI) usage in organizations. There was a knowledge hiatus regarding the contribution of the deployment of ML and AI technologies and their effects on organizations and society.Design/methodology/approachThis study was grounded on the dynamic capabilities (DC) and ML and AI automation-augmentation paradox literature. This research study examined these theoretical perspectives using the response of 239 Indian organizational chief technology officers (CTOs). Partial least square-structural equation modeling (PLS-SEM) path modeling was applied for data analysis.FindingsThe results indicated that ML and AI technologies organizational usage positively influenced DC initiatives. The findings depicted that DC fully mediated ML and AI-based technologies' effects on firm performance and social performance.Research limitations/implicationsThis study contributed to theoretical discourse regarding the tension between organizational and social outcomes of ML and AI technologies. The study extended the role of DC as a vital strategy in achieving social benefits from ML and AI use. Furthermore, the theoretical tension of the automation-augmentation paradox was explored.Practical implicationsOrganizations deploying ML and AI technologies could apply this study's insights to comprehend the organizational routines to pursue simultaneous competitive benefits and social gains. Furthermore, chief technology executives of organizations could devise how ML and AI technologies usage from a DC perspective could help settle the tension of the automation-augmentation paradox.Social implicationsIncreased ML and AI technologies usage in organizations enhanced DC. They could lead to positive social benefits such as new job creation, increased compensation to skilled employees and greater gender participation in employment. These insights could be derived based on this research study.Originality/valueThis study was among the first few empirical investigations to provide theoretical and practical insights regarding the organizational and societal benefits of ML and AI usage in organizations because of their DC. This study was also one of the first empirical investigations that addressed the automation-augmentation paradox at the enterprise level.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"19 10","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50164528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Reduce supply chain financing risks through supply chain integration: dual approaches of alleviating information asymmetry and mitigating supply chain risks 通过供应链整合降低供应链融资风险:缓解信息不对称和缓解供应链风险的双重途径
IF 6.5 3区 管理学
Journal of Enterprise Information Management Pub Date : 2023-08-25 DOI: 10.1108/jeim-01-2023-0016
Ruilei Qiao, Lindu Zhao
{"title":"Reduce supply chain financing risks through supply chain integration: dual approaches of alleviating information asymmetry and mitigating supply chain risks","authors":"Ruilei Qiao, Lindu Zhao","doi":"10.1108/jeim-01-2023-0016","DOIUrl":"https://doi.org/10.1108/jeim-01-2023-0016","url":null,"abstract":"PurposeInformation asymmetry and poor solvency caused by uncertainties in supply chains are the root causes of supply chain financing risks (SCFR). The purpose of this paper is to explore the effect of supply chain integration on reducing SCFR by incorporating the mechanisms of information sharing and controlling supply chain risks (SCR).Design/methodology/approachThis paper proposes hypothesis to discuss the impact of integration on SCFR and the mediating roles of alleviating information asymmetry and mitigating SCR, aiming at discovering factors and mechanisms to reduce SCFR. The research model was validated by applying structural equation modeling on survey data from 321 Chinese small and medium-sized enterprises (SMEs).FindingsIntegration significantly reduces SCFR by dual approaches of information sharing and mitigating SCR, confirming that alleviating information asymmetry to reach information transparency and controlling SCR to reduce uncertainties facilitate less SCFR.Research limitations/implicationsSMEs should enhance integration capability to reduce SCFR as it greatly influences the evaluation of financial service providers on SMEs and the sustainable financing capacity of SMEs. Additionally, any other methods that can improve information sharing and reduce SCR should be attached if possible.Originality/valueThis study represents a pioneering attempt to analyze the impact of integration on reducing SCFR by exploring the specific mechanisms of alleviating information asymmetry and mitigating SCR. Meanwhile, few prior empirical studies have highlighted the importance of SCFR.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":" ","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-08-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43970528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Enhancing supply chain resilience in SMEs: a deep Learning-based approach to managing Covid-19 disruption risks 增强中小企业的供应链弹性:管理新冠肺炎中断风险的深度学习方法
IF 6.5 3区 管理学
Journal of Enterprise Information Management Pub Date : 2023-08-24 DOI: 10.1108/jeim-06-2023-0298
Kai-Xiang Sun, K. Ooi, G. Tan, Voon‐Hsien Lee
{"title":"Enhancing supply chain resilience in SMEs: a deep Learning-based approach to managing Covid-19 disruption risks","authors":"Kai-Xiang Sun, K. Ooi, G. Tan, Voon‐Hsien Lee","doi":"10.1108/jeim-06-2023-0298","DOIUrl":"https://doi.org/10.1108/jeim-06-2023-0298","url":null,"abstract":"PurposeThis research examines the relationships between the components of supply chain integration (SCI) (i.e. internal integration (INI), customer integration (CI) and supplier integration (SI)), supply chain risk management (SCRM) and supply chain resilience (SCRE), with disruption impact (DI) as the moderator, among small and medium-sized enterprises (SMEs).Design/methodology/approach271 useable data were collected from Chinese SMEs to test the research model with two statistical approaches of PLS-SEM and ANN analysis.FindingsResults show that SCI (i.e. INI, CI and SI) positively affects SCRM, and subsequently affects SCRE. Moreover, SCRM has also been found to fully mediate the relationship between INI, CI and SI with SCRE. Additionally, DI was also found to moderate the relationship between SCRM and SCRE.Research limitations/implicationsThis study expands the supply chain management-related knowledge by empirically validating the mediating role of SCRM between the elements of SCI and SCRE, as well as empirically identifying DI as the moderator between SCRM and SCRE.Practical implicationsThe findings offer valuable understanding that can guide SME managers, owners and stakeholders in developing strategies for integrating with customers, suppliers and internal departments, as well as implementing SCRM practices to enhance SCRE performance.Originality/valueThe research expands the existing literature on the elements of SCI and SCRM in maintaining SCRE from an Asian developing country's perspective.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":" ","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43078069","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Using health belief model and social media analytics to develop insights from hospital-generated twitter messaging and community responses on the COVID-19 pandemic 使用健康信念模型和社交媒体分析,从医院生成的twitter消息和社区对COVID-19大流行的反应中获得见解
IF 6.5 3区 管理学
Journal of Enterprise Information Management Pub Date : 2023-08-15 DOI: 10.1108/jeim-06-2021-0267
Xin Tian, Wu He, Yuming He, Steve Albert, Michael Howard
{"title":"Using health belief model and social media analytics to develop insights from hospital-generated twitter messaging and community responses on the COVID-19 pandemic","authors":"Xin Tian, Wu He, Yuming He, Steve Albert, Michael Howard","doi":"10.1108/jeim-06-2021-0267","DOIUrl":"https://doi.org/10.1108/jeim-06-2021-0267","url":null,"abstract":"PurposeThis study aims to examine how different hospitals utilize social media to communicate risk information about COVID-19 with the communities they serve, and how hospitals' social media messaging (firm-generated content and their local community's responses (user-generated content) evolved with the COVID-19 outbreak progression.Design/methodology/approachThis research proposes a healthcare-specific social media analytics framework and studied 68,136 tweets posted from November 2019 to November 2020 from a geographically diverse set of ten leading hospitals' social media messaging on COVID-19 and the public responses by using social media analytics techniques and the health belief model (HBM).FindingsThe study found correlations between some of the HBM variables and COVID-19 outbreak progression. The findings provide actionable insight for hospitals regarding risk communication, decision making, pandemic awareness and education campaigns and social media messaging strategy during a pandemic and help the public to be more prepared for information seeking in the case of future pandemics.Practical implicationsFor hospitals, the results provide valuable insights for risk communication practitioners and inform the way hospitals or health agencies manage crisis communication during the pandemic For patients and local community members, they are recommended to check out local hospital's social media sites for updates and advice.Originality/valueThe study demonstrates the role of social media analytics and health behavior models, such as the HBM, in identifying important and useful data and knowledge for public health risk communication, emergency responses and planning during a pandemic.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":" ","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-08-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47122413","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Understanding small and medium enterprises’ behavioral intention to adopt social commerce: a perceived value perspective 从感知价值的角度理解中小企业采用社会商务的行为意图
IF 6.5 3区 管理学
Journal of Enterprise Information Management Pub Date : 2023-07-27 DOI: 10.1108/jeim-09-2022-0356
Parul Gupta, Fangfang Zhang, Sumedha Chauhan, Sandeep Goyal, Amit Kumar Bhardwaj, Yuvraj Gajpal
{"title":"Understanding small and medium enterprises’ behavioral intention to adopt social commerce: a perceived value perspective","authors":"Parul Gupta, Fangfang Zhang, Sumedha Chauhan, Sandeep Goyal, Amit Kumar Bhardwaj, Yuvraj Gajpal","doi":"10.1108/jeim-09-2022-0356","DOIUrl":"https://doi.org/10.1108/jeim-09-2022-0356","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to examine the factors (Stimuli) enhancing perceived utilitarian, social and conditional values (Organisms) of social commerce (s-commerce) platforms and their impact on small and medium enterprises’ (SMEs’) behavioral intention (Response) to adopt s-commerce.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Survey data were gathered from 304 Indian SMEs using s-commerce platforms. Data were analyzed using SmartPLS 3 software.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results indicated that perceived values significantly impact SMEs’ behavioral intention to adopt s-commerce. Among conditional, utilitarian and social values, the conditional value of s-commerce sites was found to be the strongest motivator for SMEs to adopt s-commerce.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>This research contributes to the growing literature on s-commerce, explaining how perceived value influences the decision of SMEs to adopt s-commerce platforms.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>Among the significant influencers, perceived usefulness and perceived reputation were found to be the most effective triggers that stimulate perceived values of s-commerce sites. The findings draw due attention from policymakers toward environmental cues such as the legal and regulatory environment, which are instrumental in creating the most important perceived value for SMEs, i.e. conditional value.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>By employing the inputs from the theory of consumption values and the Stimulus-Organism-Response framework, this original study looked beyond the technology factors and examined the role of perceived values of s-commerce platforms in shaping SMEs’ behavioral intention to adopt.</p><!--/ Abstract__block -->","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"89 12","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71435553","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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