Cornell Hospitality Quarterly最新文献_第8页

Luxury Hospitality Services: Editorial Comment 豪华酒店服务:编辑评论

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2021-12-18 DOI: 10.1177/19389655211062978

K. Back, J. Park, K. LaTour

引用次数: 2

Effects of Internal and External CSR on Supportive and Harmful Employee Attitudes 内部和外部企业社会责任对支持和有害员工态度的影响

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2021-12-12 DOI: 10.1177/19389655211063198

J. Kim, J. Milliman, Anthony F. Lucas

{"title":"Effects of Internal and External CSR on Supportive and Harmful Employee Attitudes","authors":"J. Kim, J. Milliman, Anthony F. Lucas","doi":"10.1177/19389655211063198","DOIUrl":"https://doi.org/10.1177/19389655211063198","url":null,"abstract":"Prior studies have suggested that corporate social responsibility (CSR) contributes to a hospitality organization’s competitive advantage by influencing employee attitudes. However, the mechanisms driving employees’ responses to different types of CSR activities remain largely unexplored. Based on social exchange and social identity theories, we examined the mechanisms through which external and internal CSR activities influence employees’ perceived organizational justice and identification, and their subsequent outcomes (i.e., organizational commitment and turnover intention). We collected data from the employees of a hospitality company operating in the United States and used confirmatory factor analysis and structural equation modeling for data analysis. The results showed that internal CSR activities had significant sequential effects on organizational justice, organizational identification, and organizational commitment as well as turnover intention. External CSR activities had significant indirect effects on organizational commitment via organizational identification. These findings reinforce the notion that external and internal CSR operate through different mediating mechanisms. We discussed the main findings of this study in terms of their theoretical implications for our understanding of the psychology behind CSR, as well as social exchange and social identity theories. The results suggest that both external and internal CSR have particular importance as a means of supporting a hospitality company’s efforts to foster employee identification with the company, and thereby improve employee attitudes at work. We closed by discussing the practical implications of our results, including recommendations for hospitality operators.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":"64 1","pages":"104 - 121"},"PeriodicalIF":3.5,"publicationDate":"2021-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41451405","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role? 旅客对基于生物特征数据的酒店服务的态度:风险教育能否发挥作用?

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2021-12-10 DOI: 10.1177/19389655211063204

Xinran Y. Lehto, S. Park, Mohamed E. Mohamed, M. Lehto

{"title":"Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role?","authors":"Xinran Y. Lehto, S. Park, Mohamed E. Mohamed, M. Lehto","doi":"10.1177/19389655211063204","DOIUrl":"https://doi.org/10.1177/19389655211063204","url":null,"abstract":"This study compares attitudes toward the use of biometrics data-enabled services in hotels of prospective travelers before and after receiving information about the risks and benefits of disclosing biometric data and about how the disclosed data are being utilized. This was done based on a sample of 579 U.S. respondents, using a split-plot scenario-based experimental design. The results revealed that the respondents did not show enthusiastic support for biometrics-based hotel services. Most sampled respondents did not view such services as highly desirable or as having a positive influence on their sense of well-being. Significant demographic differences were observed between prospective travelers. Females and older respondents in particular provided significantly lower ratings of biometric-enabled services on both desirability and effects on well-being. Significant changes in respondents’ ratings were also observed when information was given about the risks and benefits of disclosing biometric data and how the disclosed data were being utilized. That is, respondents’ ratings were lower when information was given about the risks and for scenarios where the data were utilized in ways that increased risk. Overall, these results are consistent with rational choice theory and demonstrate a strong risk-education effect or information-nudge effect on consumer acceptance of commercial use in hotels of artificial intelligence technology. The study outcomes also provide insight for developing potential guardrails and parameters for designing intelligent hospitality services.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":"64 1","pages":"74 - 94"},"PeriodicalIF":3.5,"publicationDate":"2021-12-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48319054","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

Applying Property Pricing Models to Estimate a Foreclosure Discount in the Hotel Real Estate Sector 应用房地产定价模型估算酒店房地产行业的止赎折扣

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2021-11-15 DOI: 10.1177/19389655211058685

Amrik Singh

引用次数: 0

When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants 当机器人为你做饭:美国和中国机器人餐厅产品水平和顾客体验的比较分析

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2021-10-21 DOI: 10.1177/19389655211052286

E. Ma, Yafang Bao, Leijun Huang, Danni Wang, M. Kim

{"title":"When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants","authors":"E. Ma, Yafang Bao, Leijun Huang, Danni Wang, M. Kim","doi":"10.1177/19389655211052286","DOIUrl":"https://doi.org/10.1177/19389655211052286","url":null,"abstract":"Integrating two theoretical frameworks, the product level theory and the experience economy model, this research analyzed and compared robotic technology applications and customer experiences in selected case robot restaurants in the United States and China. Guided by the product level theory, we first analyzed in which product/service levels were robots applied in each case restaurant in Study 1. Then in study 2, guided by the experience economy model, we further explored customers’ dining experiences and compared if customers’ experience differs due to variations in product/service levels that robot applied. The study first contributes to the product level theory by extending its application to the context of robotic restaurants. It also contributes to the experience economy literature, and in particularly, whether applications of robotic technologies at different product levels matter in customers’ dining experience. The study included case restaurants both from the United States and China, presenting findings with cultural implications. Given the challenges presented by COVID-19 and the industry is exploring alternative ways for service delivery and food production, such a study is particularly meaningful.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":"64 1","pages":"184 - 211"},"PeriodicalIF":3.5,"publicationDate":"2021-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47796120","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 13

Inclusion of Condominium Units in Luxury Hotels as a Diversification Strategy: Property Performance Perspective 将公寓单元纳入豪华酒店作为多元化战略：房地产业绩视角

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2021-10-15 DOI: 10.1177/19389655211050398

A. DeFranco, Y. Koh, Piyush Prem, Benjamin Love

{"title":"Inclusion of Condominium Units in Luxury Hotels as a Diversification Strategy: Property Performance Perspective","authors":"A. DeFranco, Y. Koh, Piyush Prem, Benjamin Love","doi":"10.1177/19389655211050398","DOIUrl":"https://doi.org/10.1177/19389655211050398","url":null,"abstract":"There is a new wave of mixed development where luxury hotels come with condominium units, though this type of diversification has gained scant attention. Prior hospitality literature on diversification strategies has mostly taken the firm-level approach and documented its impact on performance from various angles such as brand diversification, segment diversification, and geographic diversification, therefore leaving a void. In this work, we use the multilevel mixed effect model to examine 15,340 property-level data points from 2010 to 2019 for U.S. luxury hotels with and without condominium units. Our objective is to compare, at a property level, the performances of luxury hotels with condominium units with the performances of those not having condominium units and to determine whether the difference varies by hotel location. Our findings suggest that the Average Daily Rate (ADR), Revenue per Available Room (RevPAR), and Total Revenue per Available Rooms (TRevPAR) of luxury hotels with condominium units were significantly higher than those of hotels without condominium units. Significant moderating effect of location was found for Occupancy, ADR, Food and Beverage Revenue per Available Rooms (F&B RevPAR), and TRevPAR while no such effect was found for RevPAR and GOPPAR.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":"1 1","pages":""},"PeriodicalIF":3.5,"publicationDate":"2021-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44071305","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

From the Editor—November 2021 编者按——2021年11月

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2021-09-22 DOI: 10.1177/19389655211041844

J. Tracey

引用次数: 0

The Case of the Chelsea Grand: Card-Check Neutrality, Management Contracts, and The Duties of Owners and Operators 切尔西大球场案例：卡牌检查中立性、管理合同以及所有者和经营者的义务

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2021-09-17 DOI: 10.1177/19389655211040816

C. Boone, Cecelia L. Fanelli, David Sherwyn, P. Wagner

引用次数: 0

Underpricing Luxury: When a Lower Price Results in Higher Reputation 低价奢侈品：当低价带来更高的声誉

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2021-09-02 DOI: 10.1177/19389655211042874

J. Kleinhans, K. LaTour

{"title":"Underpricing Luxury: When a Lower Price Results in Higher Reputation","authors":"J. Kleinhans, K. LaTour","doi":"10.1177/19389655211042874","DOIUrl":"https://doi.org/10.1177/19389655211042874","url":null,"abstract":"Determining the price point is a vexing problem for firms: price too high and there is no market, but price too low and money is left on the table. Complicating matters further, for many goods there is a secondary market where products can be resold following the initial sale by the firm. Here, the open market determines the price point that end consumers pay. Often that price is higher than the price offered by the firm for goods such as premium handbags, wine, high-end watches, and works of art, so the consumer will see the product’s quality or appeal validated by the market, which leads to a reputation gain for the firm. This phenomenon goes beyond physical products and includes a variety of services, such as live concerts, as reflected in their ticket prices in primary and secondary markets. However, the secondary market can also offer a lower price than the firm’s original offering, which hurts the firm’s reputation. Typically, the luxury market equates higher prices with higher status but neglects the impact of the secondary market. Our research considers the case where initially underpricing a good may be in a luxury firm’s long-term interest. Although underpricing has been used in initial public offering (IPO) markets to increase the firm’s reputation, it has been viewed as a problem or discouraged in other market industries. Our hypothesis is that reputation has long-term value for firms and, in industries where a visible secondary (i.e., resale) market exists for products, price increases after product release lead to gains in reputation as higher resale prices signal quality and value.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2021-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45754346","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

Legal and Ethical Issues of Collecting and Using Online Hospitality Data 收集和使用在线酒店数据的法律和伦理问题

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2021-08-18 DOI: 10.1177/19389655211040434

B. Stringam, J. Gerdes, Christopher K. Anderson

{"title":"Legal and Ethical Issues of Collecting and Using Online Hospitality Data","authors":"B. Stringam, J. Gerdes, Christopher K. Anderson","doi":"10.1177/19389655211040434","DOIUrl":"https://doi.org/10.1177/19389655211040434","url":null,"abstract":"In “Web Scraping for Hospitality Research: Overview, Opportunities, and Implications,” Han and Anderson present the tools and methods for collecting online data through data scraping. Although the article describes in detail the processes for gathering data, and presented recent court rulings that allow data scraping in the United States, it did not adequately address the ethical collection of online data. The internet has opened up new opportunities to research interesting questions and to collect data much faster than has been possible in the past. The emergence of online databases and social media sites enables new lines of research while at the same time introducing new ethical questions for both researchers and institutional research boards (IRBs). Using web-based data for research is not new. However, as Han and Anderson point out, a 2019 ruling (HiQ Labs, Inc. v. LinkedIn Corporation, appeal from the United States District Court) has redefined what is legal in online data collection. In the following, we highlight some of the key legal and ethical issues around the use of scraped data for academic research with the intent of ensuring researchers, reviewers, and editors are cognizant of some of these (evolving) issues.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":"64 1","pages":"54 - 62"},"PeriodicalIF":3.5,"publicationDate":"2021-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47356086","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3