{"title":"A Qualitative Exploration of Frontline Homeless Service Worker Experiences during the COVID-19 Pandemic","authors":"Amanda Aykanian","doi":"10.1080/01488376.2022.2157523","DOIUrl":"https://doi.org/10.1080/01488376.2022.2157523","url":null,"abstract":"Abstract Research has illustrated how homeless service organizations have adjusted policies and services during the COVID-19 pandemic and how frontline workers have taken on the work of implementing new procedures, fine-tuning service strategies, and navigating challenges. This qualitative study sought to describe how the pandemic has impacted the day-to-day service provision experiences of homeless service workers to gain insight into how the sector might prepare itself for the next COVID-19 wave, next pandemic, or other crisis. Drawing on interviews conducted with 21 frontline workers across Texas in fall of 2021, findings highlight the challenges of shifting to remote work and virtual service provision, reduced client engagement and rapport building, creating and enforcing health policies, and persistent service system disruptions. Recommendations include investing time and resources into creating more nimble work systems, moving away from paper-based processes, and making telehealth strategies a permanent part of homeless service provision. Additionally, there are research opportunities to develop and test coworker peer support models and to study the value and viability of tele-health in this sector, including worker and client perspectives of these technologies. Findings underscore how the pandemic disrupted homeless service design and delivery, which in turn hampered service access, use, and engagement.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":"49 1","pages":"67 - 78"},"PeriodicalIF":1.6,"publicationDate":"2022-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44998107","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Experiences of Elderly Mothers of Prisoners of Kashmir","authors":"Inshal Ashraf, Saima Farhad, Arif Shafi","doi":"10.1080/01488376.2022.2156969","DOIUrl":"https://doi.org/10.1080/01488376.2022.2156969","url":null,"abstract":"Abstract The consequences of incarceration are not only borne by the imprisoned individual but significantly reverberate in the lives of their family members. Limited research has been conducted on the mothers of prisoners and the profound effects incarceration has on these “unintended”, “forgotten”, and “secondary” victims. With the increase in the incarceration rates in Jammu & Kashmir, there is a dire need to pay attention to the broader social implications of putting a family member in prison, particularly the impact it has on the older mother in the family where the only caregiver or breadwinner is put behind bars. Based on twenty one interviews conducted with the mothers of incarcerated individuals, the researchers documented their understanding of incarceration and the overall experience of having a child behind bars. The study employs a qualitative methodology to understand the experiences of mothers, the ways in which their lives change, and the resilience and coping strategies employed. Future research is needed on the health issues of these women, support sources available, visitation issues, identify prevailing setbacks as well as the health and social service needs of these older women.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":"49 1","pages":"15 - 22"},"PeriodicalIF":1.6,"publicationDate":"2022-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46992790","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Examining the Factors Affecting the Voluntary Participation and Effects of Volunteering in the Child Welfare in Türkiye*","authors":"Harun Aslan, Tarik Tuncay","doi":"10.1080/01488376.2022.2156970","DOIUrl":"https://doi.org/10.1080/01488376.2022.2156970","url":null,"abstract":"Abstract Volunteering is one factors that ensure the development of both individual and social development and social integration. However, participation in volunteering in Türkiye is relatively low, and research on the motivations of volunteers and the effect of volunteering is limited. Although considered one of the factors that will ensure the development of both individual and social development and social integration. Hence, this qualitative inquiry aimed to investigate the factors affecting participation and the effects of voluntary activities in multi-levels in Türkiye’s child welfare field. The study was carried out through in-depth interviews with 25 volunteers. The narratives were analyzed thematically, and two themes were identified including the motivations and effects of volunteering. These themes revealed the significance of understanding the motivations of volunteers at micro-mezzo-macro levels. The key findings suggest that individuals’ personal experiences, family, friends, and the community perspectives can affect their motivation to volunteer. In addition, while volunteering affects the individual biopsychosocial, it also affects societal views. Therefore, future research should be conducted on the importance of volunteering in various social services fields, including family, elderly, disabled, and women, to increase the understanding of volunteering and how it impacts the broader context.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":"49 1","pages":"23 - 41"},"PeriodicalIF":1.6,"publicationDate":"2022-12-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46224650","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Carla Nouwen, Lobke Havens, Kim Van Reenen, Isolde Driesen, L. Verharen, Tine Van Regenmortel
{"title":"Clients’ Perspectives on Integrated Care between Social Work and Financial- and Employment Services: A Case Study in the Netherlands","authors":"Carla Nouwen, Lobke Havens, Kim Van Reenen, Isolde Driesen, L. Verharen, Tine Van Regenmortel","doi":"10.1080/01488376.2022.2154888","DOIUrl":"https://doi.org/10.1080/01488376.2022.2154888","url":null,"abstract":"Abstract It is often the case that distinct social services work independently of each other, and by providing integrative services this can be prevented. This study focuses on integrated care between the social service fields of social work and financial- and employment services in the Netherlands. This article examines client’s perspective, in terms of needs, benefits, and results they experience, of the integrated care. A qualitative case study was conducted in three different Dutch municipalities. Between November 2018 and March 2021, integrated care trajectories of eight clients were followed. Data was collected by interviewing twice the participating clients and observing 20 joint client consultations. Analyses revealed insights to strengthen the integrated care approach. Three main benefits were found: Co-ownership, self-regulation and inner peace. The results suggested that a primary focus on providing integrated care for the financial-related problems contributed to an increased sense of inner peace within the clients. The implementation of a joint client consultation strengthened the integrated care between the different social services studied. Future research into the perspectives of the professional, organization, and policy/governance is recommended, as well as quantitative research to obtain quantitative effects on employment and finances in conjunction with the reduction of social issues.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":"49 1","pages":"1 - 14"},"PeriodicalIF":1.6,"publicationDate":"2022-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41857269","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Influence of Work Support on Social Workers’ Professional Identity: The Mediating Mechanisms of Job Autonomy and Organizational Commitment","authors":"Yuhang Cheng, Shan Jiang","doi":"10.1080/01488376.2022.2150743","DOIUrl":"https://doi.org/10.1080/01488376.2022.2150743","url":null,"abstract":"Abstract Social workers are professional forces providing social services. Currently, the lack of professional identity among Chinese social workers threatens the sustainability of social service provision. Based on the job demand-resource model, this study explores the influence of work support on professional identity and further verifies the mediating roles of job autonomy and organizational commitment. A sample of 5930 social workers was obtained from the first wave of the China Social Work Longitudinal Study. The empirical results indicated that increased work support significantly improved social workers’ professional identity. Specifically, work support promoted social workers’ professional identity by stimulating their job autonomy and organizational commitment. Practical implications for social policies and practices are discussed. This study points to a need for future studies to examine the influencing factors on social workers’ professional identity in detail and to design relevant interventions and programs for this population.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":"48 1","pages":"781 - 793"},"PeriodicalIF":1.6,"publicationDate":"2022-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42244038","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
James Topitzes, Edwin Bacalso, Chien Ti Plummer-Lee, Sofia Jonas-Gordon, J. Mersky
{"title":"Trauma Screening, Brief Intervention, and Referral to Treatment (T-SBIRT) Implemented within TANF Employment Services: An Outcome Study","authors":"James Topitzes, Edwin Bacalso, Chien Ti Plummer-Lee, Sofia Jonas-Gordon, J. Mersky","doi":"10.1080/01488376.2022.2149678","DOIUrl":"https://doi.org/10.1080/01488376.2022.2149678","url":null,"abstract":"Abstract The current study tested a trauma screening, brief intervention, and referral to treatment (T-SBIRT) interview protocol as implemented within Temporary Assistance to Needy Families programming. Using a non-experimental process evaluation and quasi-experimental outcome evaluation (N = 88), the study assessed four research questions. First, do T-SBIRT providers reach model adherence rates above 90%? Second, do over 90% of T-SBIRT completers experience the intervention as tolerable? Third, is T-SBIRT completion associated with decreases in mental health symptoms? Fourth, is T-SBIRT completion linked to reductions in positive mental health screenings? Process data emerged from provider-completed integrity checklists. Participant-completed baseline and follow-up surveys furnished outcome data, i.e., mental health indicators from validated scales of depression, anxiety, and post-traumatic stress disorder (PTSD). Descriptive statistics answered questions one and two; multivariate analyses addressed questions three and four. Results revealed that providers realized adherence rates at 98.5%; 91.3% of completers found the protocol tolerable; and completers reported significant reductions in depression symptoms, PTSD symptoms, and positive PTSD screenings relative to a comparison group. Findings recommend integrating T-SBIRT into social services to promote participant mental health and potentially enhance program outcomes. Future T-SBIRT research should include a randomized controlled trial assessing long-term mental health, employment, and income outcomes.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":"48 1","pages":"753 - 767"},"PeriodicalIF":1.6,"publicationDate":"2022-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42609314","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Among Children Placed in Kinship Care: Exit to Reunification, Adoption, or Foster Care","authors":"Tyrone C. Cheng, C. Lo","doi":"10.1080/01488376.2022.2149940","DOIUrl":"https://doi.org/10.1080/01488376.2022.2149940","url":null,"abstract":"Abstract This study examined factors related to children’s exit from kinship care to reunification, adoption, and foster care. Data describing 498 parents of children placed in kinship care were extracted from a national survey. Results showed that the likelihood of reunification was increased with other maltreatment type, parent receipt of mental health services, number of alcoholic drinks consumed, having other health insurance, and family income; such likelihood was reduced by parent nonmedical use of medication, receipt of health-care services, and education. Number of alcoholic drinks consumed, number of IPV episodes reported, receipt of domestic-violence services, caseworker turnover, and family income increased the likelihood of exit to adoption; receipt of legal services, having other health insurance, parent of other minority race/ethnicity, and being employed diminished such likelihood. Likelihood of exit to foster care was reduced by other maltreatment, nonmedical use of medication, mental health, receipt of employment services, receipt of health-care services, having other health insurance, parent–caseworker shared race/ethnicity, Hispanic parent, other non-Black minority parent, and education. Such likelihood was increased with physical maltreatment, receipt of financial assistance, difficulty in accessing services, perceived caseworker engagement, and caseworker turnover. Implications and future research for facilitating unification, case plans, and working alliance are discussed.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":"48 1","pages":"768 - 780"},"PeriodicalIF":1.6,"publicationDate":"2022-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48210503","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ike E. Onyishi, F. Ugwu, Ikechukwu V. N. Ujoatuonu, L. E. Ugwu, U. Okeja
{"title":"The “African Time” Syndrome: Understanding Lateness among Nigerian Public Service Workers","authors":"Ike E. Onyishi, F. Ugwu, Ikechukwu V. N. Ujoatuonu, L. E. Ugwu, U. Okeja","doi":"10.1080/01488376.2022.2139041","DOIUrl":"https://doi.org/10.1080/01488376.2022.2139041","url":null,"abstract":"Abstract Lateness to meeting or what has been commonly referred to as “African time” is increasingly becoming part of social life in most African countries. Although this phenomenon has crept into the work environment of most Nigerian public service organizations, it has attracted limited research attention. In the study, we explored the definition of lateness to meetings and appointments, and rating of frequency of lateness to meetings among 577 public service employees in southeast Nigeria. We also examined the mediating role of compassion for others in the relationship between work environment and lateness to meetings. The results of our study showed that the participants generally have flexible definition of lateness and this is influenced by the purpose of the meeting/appointment and the persons involved in the meeting/appointment. Work environment was negatively related to lateness to meetings and this relationship was mediated by compassion for others. We discussed the implications of our findings to public service delivery. Future research should address the real costs of lateness and its other antecedents in both private and public organizations, especially in countries where there is general poor attitude to time keeping.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":"48 1","pages":"725 - 738"},"PeriodicalIF":1.6,"publicationDate":"2022-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42870933","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Re-Strategizing Government Palliative Distribution in Curbing the Effect of COVID-19 Lockdown: The Voice of Enugu State Nigeria Residents","authors":"Nweze Chiamaka Nneoma, Oguadinma Pamella Oluchukwu","doi":"10.1080/01488376.2022.2116524","DOIUrl":"https://doi.org/10.1080/01488376.2022.2116524","url":null,"abstract":"Abstract In the quest to stimulate the economic impact of Covid-19, the Nigerian government introduced palliative distribution. However, the dissatisfaction and outcry over the inequalities and irregularities in the allocation made this study very important. This qualitative study examined how to distribute palliatives to ensure equality and justice. The study also examined the means of identifying those who should first receive palliative considering the large population. The survey participants were selected purposively by first prioritizing those who fall within the inclusion criteria, resulting in the recruitment of 50 participants. Data collected through an in-depth interview was analyzed using content analysis. The results showed that re-strategizing the means and method of palliative distributions is the answer to stopping the hijacking of palliative. However, it can be effective by only using local governments’ chairpersons, community chiefs, and religious leaders. As they would do better in ensuring true beneficiaries are identified, equality and fairness during palliative distribution. The study recommends conducting a feasibility study on those measures adopted to curb the effects of COVID 19 and close monitoring of all distribution processes. We urge future researchers to conduct similar research in other states by incorporating a larger sample size.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":"48 1","pages":"696 - 709"},"PeriodicalIF":1.6,"publicationDate":"2022-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49544712","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Sociocultural Dynamics of Welfare Support in Central Asia: Findings from Nationally Representative Surveys","authors":"Jildyz Urbaeva, Jinhee Koo","doi":"10.1080/01488376.2022.2117264","DOIUrl":"https://doi.org/10.1080/01488376.2022.2117264","url":null,"abstract":"Abstract This study assesses how the countries of Kazakhstan and Kyrgyzstan in Central Asia are attempting to utilize welfare reform to address the growing concerns around wealth inequality. Specifically, it seeks to better understand citizen support for welfare services within these two countries and how cultural aspects of these two societies have shaped the welfare reform dialogue and service planning processes. The authors used nationally representative data from Life in Transition surveys (LiTS) conducted in 2010 (N = 1,000 in Kazakhstan; N = 1,016 in Kyrgyzstan) and 2015 (N = 1,505 in Kazakhstan; N = 1,500 in Kyrgyzstan) by the European Bank of Reconstruction and Development. The study performs empirical testing of hypotheses of welfare support based on theories of self-interest, reciprocity, and Muslim identity. Findings indicate that: (a) the use of public services increased the support for welfare programs; (b) personal encounters with bribing reduced the support for welfare over time; and (c) the Muslim identity increased the willingness to pay more taxes among citizens for such services. Future studies should include assessing the religiousness and Zakat-related adherence of Muslim respondents.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":"48 1","pages":"710 - 724"},"PeriodicalIF":1.6,"publicationDate":"2022-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48844917","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}