Journal of Social Service Research最新文献

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How Job Satisfaction Is Associated with Psychological Well-Being among Social Workers in Turkey: The Mediating Role of Meaning in Life 土耳其社会工作者的工作满意度与心理健康的关系:生活意义的中介作用
4区 社会学
Journal of Social Service Research Pub Date : 2023-10-31 DOI: 10.1080/01488376.2023.2276134
Oktay Tatlıcıoğlu, Adem Kılıç, Hıdır Apak, Orhan Koçak
{"title":"How Job Satisfaction Is Associated with Psychological Well-Being among Social Workers in Turkey: The Mediating Role of Meaning in Life","authors":"Oktay Tatlıcıoğlu, Adem Kılıç, Hıdır Apak, Orhan Koçak","doi":"10.1080/01488376.2023.2276134","DOIUrl":"https://doi.org/10.1080/01488376.2023.2276134","url":null,"abstract":"AbstractThe job satisfaction of social workers working with disadvantaged groups plays a crucial role in providing quality service. Social workers derive their psychological wellbeing by finding meaning in their work, which is essential in their work with clients. This study aimed to examine the mediating role of meaning in life and the moderating role of spiritual orientation in the relationship between job satisfaction and psychological wellbeing among social workers. The study was conducted online, using a quantitative cross-sectional design with 303 social workers in Turkey. The researchers utilized scales measuring job satisfaction, psychological wellbeing, meaning in life, and spiritual orientation. Confirmatory factor analysis, correlation, direct, indirect, and moderation analyses were performed using AMOS, SPSS, and Process Macro programs. The results showed that job satisfaction had a positive relationship with meaning in life and psychological wellbeing, and meaning in life mediated the relationship between job satisfaction and psychological wellbeing. The study also found that spiritual orientation moderated the relationship between job satisfaction and psychological wellbeing among social workers. Further examination of these factors in future studies may shed light on the preparation of more comprehensive interventions and policies for social workers.Keywords: Job satisfactionpsychological wellbeingmeaning in lifespiritual orientationsocial worksocial workers Disclosure statementThe authors report there are no competing interests to declare.Ethics approvalThe study was performed in line with the 1964 Helsinki Declaration Guideline. Bingol University Social and Human Sciences Scientific Research and Publication Ethics Committee (15.11.2021) approved the research [Approval Number:33117789/044/38261].Additional informationFundingThe authors did not receive support from any organization for the submitted work.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135808944","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Korean “Human Rights Lens in Social Work” Scale Equips Social Workers to Promote Human Rights in Social Service Settings 韩国“社会工作中的人权镜头”量表装备社会工作者促进社会服务环境中的人权
4区 社会学
Journal of Social Service Research Pub Date : 2023-10-31 DOI: 10.1080/01488376.2023.2276135
Minhong Lee, Jane McPherson
{"title":"The Korean “Human Rights Lens in Social Work” Scale Equips Social Workers to Promote Human Rights in Social Service Settings","authors":"Minhong Lee, Jane McPherson","doi":"10.1080/01488376.2023.2276135","DOIUrl":"https://doi.org/10.1080/01488376.2023.2276135","url":null,"abstract":"AbstractThis study presents the validation of Korean version of the Human Rights Lens in Social Work (K-HRLSW) scale, a measure that can be used to foster the promotion of human rights in Korean social service settings. First, the English-language HRLSW was translated and adapted for Korean language and culture. Then, item analyses, exploratory factor analysis (EFA), and confirmatory factor analysis (CFA) were conducted to verify the psychometric properties of the Korean-language scale. For cross-validity, a total of 401 social workers were randomly split into two groups (group 1 = 202; group 2 = 199) to conduct EFA and CFA on separate samples. The overall reliability of the measure was good (alpha= .796), and the reliability of the two subscales were satisfactory with .742 for “social problems as rights violations” and .795 for “clients as experiencing rights violations.” A CFA (n = 199) confirmed the overall fit of the revised model with the two factors. Thus, the K-HRLSW is a reliable and valid measure that researchers can employ to assess Korean social workers’ human rights-related competencies in practice and their ability to promote human rights in social service settings.Keywords: Human rights practicemeasurementscale validationsocial worksocial services for older adultsKorea Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135863529","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Femicide in Turkey: A Document Analysis of News from 2011 to 2019 土耳其的杀害女性:2011年至2019年新闻的文献分析
4区 社会学
Journal of Social Service Research Pub Date : 2023-10-25 DOI: 10.1080/01488376.2023.2271958
Gamze Erükçü Akbaş, Kasım Karataş
{"title":"Femicide in Turkey: A Document Analysis of News from 2011 to 2019","authors":"Gamze Erükçü Akbaş, Kasım Karataş","doi":"10.1080/01488376.2023.2271958","DOIUrl":"https://doi.org/10.1080/01488376.2023.2271958","url":null,"abstract":"","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135217110","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Knowledge, Attitudes, Beliefs, and Intentions of Critical Care Units Patients’ Families regarding Organ Donation 重症监护病房病人家属关于器官捐献的知识、态度、信念和意图
4区 社会学
Journal of Social Service Research Pub Date : 2023-10-25 DOI: 10.1080/01488376.2023.2271007
Shatha Mohsen, Maha Subih, Shaher Hamaideh
{"title":"Knowledge, Attitudes, Beliefs, and Intentions of Critical Care Units Patients’ Families regarding Organ Donation","authors":"Shatha Mohsen, Maha Subih, Shaher Hamaideh","doi":"10.1080/01488376.2023.2271007","DOIUrl":"https://doi.org/10.1080/01488376.2023.2271007","url":null,"abstract":"Abstract Up-to-date, no country in the world has enough donated organs. This study aimed to assess the levels and predictors of knowledge, attitudes, beliefs, and intentions of critical care unit patients’ families regarding organ donation. This is a cross-sectional study that used a questionnaire to collect data from 250 families having patients hospitalized in critical care units from three medical sectors in Jordan. Results revealed that 97.6% of the participants had heard about organ donation. Knowledge, attitudes, beliefs (3 types), and intentions levels were 67%, 49.6%, (14.9%, 77.1%, −12.9%), and 81.8%, respectively. Participants who were educated, employed, health insured, with higher income, and lived in urban areas had higher levels of knowledge. Participants who live in urban areas have favorable attitudes toward organ donation. Higher-educated females reported higher behavioral beliefs. Policymakers can design ways to deal with obstacles facing organ donation by taking into account these variables. Improving these factors will provide a huge social service to community health by increasing organ transplantation rates and improving the quality of life of chronic illnesses patients. Future interventional studies are needed in the world that focuses on improving community knowledge, attitudes, beliefs, and intentions toward organs donation.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135217716","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Quality of Life among Low-Income Older Residents in Subsidized Senior Housing: Rural vs. Suburban Comparisons 补贴老年住房中低收入老年居民的生活质量:农村与郊区的比较
4区 社会学
Journal of Social Service Research Pub Date : 2023-10-25 DOI: 10.1080/01488376.2023.2271944
BoRin Kim, Chung Hyeon Jeong, Sojung Park, Casey Golomski, Marguerite Corvini, John Wilcox, Allysha Winburn, Emily Blood
{"title":"Quality of Life among Low-Income Older Residents in Subsidized Senior Housing: Rural vs. Suburban Comparisons","authors":"BoRin Kim, Chung Hyeon Jeong, Sojung Park, Casey Golomski, Marguerite Corvini, John Wilcox, Allysha Winburn, Emily Blood","doi":"10.1080/01488376.2023.2271944","DOIUrl":"https://doi.org/10.1080/01488376.2023.2271944","url":null,"abstract":"AbstractOlder adults living in subsidized senior housing tend to be at risk for poor psychological well-being related to their advanced age and low income. This study aims to explore multilevel factors affecting perceived quality of life (QoL) among non-urban subsidized senior housing residents and to compare these factors between rural and suburban communities. Community/residential-level data were collected from the interviews with residential service coordinators (RSC) of five subsidized senior housing communities in the New England region: two rural and three suburban communities. Individual- and interpersonal-level data came from the survey with 82 residents. A mixed-methods approach was utilized. We used thematic content analyses for the interview data and multivariate ordered logit regression for the survey data. Our results showed that rural residence was positively associated with QoL (OR = 4.913, p<.01) even after controlling for all the individual-, interpersonal-, and community/residential-level factors. From RSCs’ perspectives, four main themes emerged, which could potentially contribute to better QoL among senior housing residents: access to services, social spaces for residents, inequitable connections to community resources, and social engagements among senior housing residents and with RSCs. Our findings contribute to the development of strategies to improve QoL among older adults living in rural/non-metropolitan subsidized senior housing.Keywords: Subsidized senior housingruralsuburbanquality of life Disclosure StatementNo potential conflict of interest was reported by the author(s).Notes1 Quotes are taken directly from sources. Researchers support the use of person first language. While some sources may utilize language that is not person-first, the quote has not been altered in order to preserve the authenticity of the individual’s statement.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135166316","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Experiences of Health Professionals regarding Youth Suicide Attempts: A Study on the Context of Gender and Hegemonic Masculinity in Turkey 卫生专业人员处理青少年自杀企图的经验:土耳其性别和霸权男性气质背景的研究
4区 社会学
Journal of Social Service Research Pub Date : 2023-10-25 DOI: 10.1080/01488376.2023.2270997
Nilgün Küçükkaraca, Yasemin Ertan Koçak
{"title":"Experiences of Health Professionals regarding Youth Suicide Attempts: A Study on the Context of Gender and Hegemonic Masculinity in Turkey","authors":"Nilgün Küçükkaraca, Yasemin Ertan Koçak","doi":"10.1080/01488376.2023.2270997","DOIUrl":"https://doi.org/10.1080/01488376.2023.2270997","url":null,"abstract":"Abstract In preventing youth suicides, health professionals’ evaluations and experiences regarding youth suicide attempts are important. This study was aimed at discovering the evaluations and experiences of health professionals regarding youth suicide attempts in the context of gender and hegemonic masculinity. Within the scope of the study, the qualitative research method and phenomenological design were used and 12 health professionals in Ankara Turkey. The data collected using the semi-structured interview form were analyzed with the MAXQDA. The following two main themes emerged in the study: (a) gender and hegemonic masculinity as factors leading to oppression on young people (b) caring for young people who have attempted suicide; experiences. Consequently, health professionals stated that gender, and hegemonic masculinity patterns were effective in youth suicide attempts, that they were faced with ethical dilemmas while intervening with young people, that young people were exposed to violence perpetrated by their relatives, and that young people experienced such emotions as pain, compassion, empathy, and stress during all these processes. Studies in the future should include prevention studies on the evaluations and experiences of health and social service professionals regarding youth suicide attempts in different social contexts, their coping styles and social services.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135217651","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
“They Are Perfect Victims”—A Qualitative Study Examining Elder Care Professionals’ Perceptions of Elder Maltreatment “他们是完美的受害者”——对老年护理专业人员对虐待老年人认知的定性研究
4区 社会学
Journal of Social Service Research Pub Date : 2023-10-23 DOI: 10.1080/01488376.2023.2271022
Michelle Eliasson, Dana DeHart
{"title":"“They Are Perfect Victims”—A Qualitative Study Examining Elder Care Professionals’ Perceptions of Elder Maltreatment","authors":"Michelle Eliasson, Dana DeHart","doi":"10.1080/01488376.2023.2271022","DOIUrl":"https://doi.org/10.1080/01488376.2023.2271022","url":null,"abstract":"AbstractMany older vulnerable adults live in care facilities or are in frequent contact with healthcare professionals, which in this article means professionals specializing in elder care such as nurses, social workers, and specialized elder care ombudspersons. Healthcare professionals are in a position of authority and can strongly influence the well-being of older vulnerable adults in their care. This article examines how such healthcare professionals perceive elder maltreatment and its contributing factors. A total of 25 elder healthcare professionals working in the United States were interviewed about what types of maltreatment they have observed working in healthcare facilities and the reasons to which they attribute this maltreatment. The findings in this study highlight two major themes in what healthcare professionals perceive impact the occurrence of elder maltreatment. The first theme reflects factors related to the individual care worker such as organizational and private stressors and healthcare professionals’ mental state, attitudes, and training. The other theme reveals that characteristics of the older vulnerable adults such as reduced capabilities and combativeness can, according to the healthcare professionals, contribute to maltreatment occurring. Implications of these findings and future research avenues are also discussed.Keywords: Elder maltreatmentelder healthcare professionalselder abuseelder victimization Disclosure StatementNo potential conflict of interest was reported by the author(s).Additional informationFundingThis work was supported by the South Carolina Department of Health and Human Services.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135412297","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
An Exploration of the Social Support of Women in Sex Work in Cúcuta, Colombia 哥伦比亚Cúcuta性工作妇女的社会支持探析
4区 社会学
Journal of Social Service Research Pub Date : 2023-10-19 DOI: 10.1080/01488376.2023.2271052
Megan Fabbri, Magali Alba Niño, Sharvari Karandikar, Yesenia Alvarez Padilla, Valentina Coronel, Maria Alejandra Pineda, Yaina Díaz
{"title":"An Exploration of the Social Support of Women in Sex Work in Cúcuta, Colombia","authors":"Megan Fabbri, Magali Alba Niño, Sharvari Karandikar, Yesenia Alvarez Padilla, Valentina Coronel, Maria Alejandra Pineda, Yaina Díaz","doi":"10.1080/01488376.2023.2271052","DOIUrl":"https://doi.org/10.1080/01488376.2023.2271052","url":null,"abstract":"AbstractSocial support for women in sex work is essential for their overall health and well-being. In the city of Cúcuta, Colombia, both domestic Colombian and migrant Venezuelan women utilize the sex industry to obtain an income. However, with limited resources in this area and little prior research about the current supports, this study explores the social support accessed and received, the social support desired, and identifies the formal social support available to women in sex work in Cúcuta, Colombia. To conduct this research, 28 interviews were conducted: 10 with Colombian women in sex work, 12 with Venezuelan women in sex work, and 6 with professionals representing various social service organizations. Findings indicated that most of the women relied on informal support, yet many women also expressed a desire for formal social support services, specifically related to health care, food, and housing assistance. Nonetheless, gaps persist in the availability of desired formal services This research demonstrates the importance of service providers working with women in sex work directly to understand their lived experiences, while also demonstrating self-determination and empowerment. Further research is needed to measure the implementation efficacy of formal services and the barriers to access for women in sex work.Keywords: Sex workwomensocial supportmigrantsColombia Disclosure StatementThe author declares no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.Additional informationFundingFunding for this research was provided by The Ohio State University College of Social Work through the Ph.D. Research Seed Grant Program.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135780011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
People’s Experiences During the COVID-19 Pandemic in Nigeria: The Prospect for Social Work Practice in the Post-Pandemic and Future Pandemics COVID-19大流行期间尼日利亚人民的经历:大流行后和未来大流行的社会工作实践展望
4区 社会学
Journal of Social Service Research Pub Date : 2023-10-18 DOI: 10.1080/01488376.2023.2271975
Nneka Nwafor, Chinyere Onalu, Paulinus Okah
{"title":"People’s Experiences During the COVID-19 Pandemic in Nigeria: The Prospect for Social Work Practice in the Post-Pandemic and Future Pandemics","authors":"Nneka Nwafor, Chinyere Onalu, Paulinus Okah","doi":"10.1080/01488376.2023.2271975","DOIUrl":"https://doi.org/10.1080/01488376.2023.2271975","url":null,"abstract":"AbstractThe changes brought about by the COVID-19 pandemic have resuscitated different mindsets in people. While much attention has been focused on the effect on health and the economic system, the study diverted attention to the disrupted social life and psychological trauma caused by the pandemic. This qualitative study explored people’s experiences during the COVID-19 pandemic and how they will be leveraged to promote social service delivery through social work intervention in the post-pandemic era. The data were collected through phone interviews involving 12 participants, comprising both social workers and nonsocial workers within the Southeast geopolitical zone. The generated data were analyzed thematically and arranged in quotes. The study found that the pandemic has both positive and negative implications for the social and psychological well-being of people. However, there was no effective engagement of social workers’ intervention amidst the need for social service during the pandemic. As a result, the level of preparedness of social workers for effective social service delivery in the post-pandemic era is not adequate. However, the finding reveals prospects for social work in Nigeria. The study suggests a swift government response, which will involve revitalizing the social work profession in Nigeria to enhance social service delivery. Also, social work, especially in the health care setting, should leverage this to make its voice heard in society through enhanced education and practice. However, future research should consider exploring new perspectives in social work education and practice based on the experience of COVID-19 to ensure better social service delivery.Keywords: Covid-19experiencespost-pandemicsocial servicesocial workNigeria AcknowledgementWe sincerely thank both the social workers and non-social workers who out of their busy schedules brought out time to attend to the interview questions.Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135884112","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Methods to Reduce Outstanding Medical Fees at Public Hospital in Malaysia: An Action Research Project 减少马来西亚公立医院未付医疗费用的方法:一项行动研究项目
4区 社会学
Journal of Social Service Research Pub Date : 2023-10-18 DOI: 10.1080/01488376.2023.2269214
Christine Lu Shin Yeen, Rohaida Basiruddin, Zainudin Mohd Ali, Darween Rozehan Shah Iskandar Shah
{"title":"Methods to Reduce Outstanding Medical Fees at Public Hospital in Malaysia: An Action Research Project","authors":"Christine Lu Shin Yeen, Rohaida Basiruddin, Zainudin Mohd Ali, Darween Rozehan Shah Iskandar Shah","doi":"10.1080/01488376.2023.2269214","DOIUrl":"https://doi.org/10.1080/01488376.2023.2269214","url":null,"abstract":"AbstractThe aim of the study to solve problems related to revenue collection at Public Hospitals in Malaysia. Using the action research approach, two phases were adapted to review the state of metastasizing outstanding medical fees at one of the public hospitals located at west coast of Sabah and its contributing factors. The secondary data from monthly or annual financial reports, focus group discussions (N = 20), and review of government documented regulations and manuals were gathered in this study. It was revealed that the significant proportion of outstanding medical fees in the public hospital is attributed to non-citizens. The main problems faced include noncompliance with policies and procedures in the revenue collection process; lack of IT-based revenue cycle management; and poor engagement of hospital staff in revenue cycle management. Implementation of an IT-based billing system has improved communication between frontline and backend staff and hence improved revenue collection efficiency. Further collaboration with higher authorities in the implementation of a comprehensive online payment system and to increase insurance coverage for non-citizens via medical and social services are explored.Keywords: Action researchoutstanding medical feesrevenue cycle managementpublic hospital AcknowledgmentsThe authors would like to thank the Director General of Health Malaysia for his permission to publish this article. A special acknowledgement goes to Sabah Women and Children Hospital, the Ministry of Health Malaysia, and the University of Technology Malaysia (UTM) for this study.Ethical and Site ApprovalThe Medical Research and Ethics Committee (MREC), Ministry of Health Malaysia, granted this study its ethical approval (NMRR-ID-22-02147-ILW). In addition, permission to conduct the study in the studied public hospital was granted from the Hospital Director.Authors’ ContributionsL.S.Y and Z.M.A conceived the original idea. This was discussed with R.B and D.R.S. Eventually all authors discussed and agreed with the main focus and ideas of the paper. L.S.Y conducted most the data collection. The results were done by L.S.Y., R.B., and Z.M.A. The main text and experimental results of the paper was written by L.S.Y. and subsequently improved by R.B., Z.M.A., D.R.S., with many helpful suggestions from Z.M.A. and R.B. D.R.S. helped edit the manuscript and writing part of the paper.Informed consentInformed consent is obtained from the participants of FDGs prior to the conduct of the interview.Disclosure statementThe authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.Data availability statementData and materials will be made upon request.Additional informationFundingThis research did not receive any specific grant from funding agencies in the public, commercial, or not-for-profit organizations.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135884119","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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