Clients’ Perspectives on Integrated Care between Social Work and Financial- and Employment Services: A Case Study in the Netherlands

IF 1.4 4区社会学 Q2 SOCIAL WORK

Journal of Social Service Research Pub Date : 2022-12-12 DOI:10.1080/01488376.2022.2154888

Carla Nouwen, Lobke Havens, Kim Van Reenen, Isolde Driesen, L. Verharen, Tine Van Regenmortel

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引用次数: 1

Abstract

Abstract It is often the case that distinct social services work independently of each other, and by providing integrative services this can be prevented. This study focuses on integrated care between the social service fields of social work and financial- and employment services in the Netherlands. This article examines client’s perspective, in terms of needs, benefits, and results they experience, of the integrated care. A qualitative case study was conducted in three different Dutch municipalities. Between November 2018 and March 2021, integrated care trajectories of eight clients were followed. Data was collected by interviewing twice the participating clients and observing 20 joint client consultations. Analyses revealed insights to strengthen the integrated care approach. Three main benefits were found: Co-ownership, self-regulation and inner peace. The results suggested that a primary focus on providing integrated care for the financial-related problems contributed to an increased sense of inner peace within the clients. The implementation of a joint client consultation strengthened the integrated care between the different social services studied. Future research into the perspectives of the professional, organization, and policy/governance is recommended, as well as quantitative research to obtain quantitative effects on employment and finances in conjunction with the reduction of social issues.

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客户对社会工作与金融和就业服务之间的综合护理的看法:荷兰的案例研究

通常情况下，不同的社会服务相互独立工作，通过提供综合服务可以防止这种情况。本研究的重点是荷兰社会工作与金融和就业服务等社会服务领域之间的综合护理。本文从综合护理的需求、益处和结果等方面考察了客户的观点。在荷兰三个不同的城市进行了定性案例研究。在2018年11月至2021年3月期间，对8名客户的综合护理轨迹进行了跟踪。通过两次访谈参与的客户和观察20次联合客户咨询来收集数据。分析揭示了加强综合护理方法的见解。有三个主要的好处:共同拥有、自我调节和内心平静。结果表明，对财务相关问题提供综合护理的主要重点有助于增加客户的内心平静感。联合客户咨询的实施加强了不同社会服务之间的综合护理。建议未来从专业、组织和政策/治理的角度进行研究，以及定量研究，以获得对就业和财务的定量影响，同时减少社会问题。

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来源期刊

Journal of Social Service Research SOCIAL WORK-

CiteScore

2.70

自引率

6.20%

发文量

期刊介绍： The Journal of Social Service Research is exclusively devoted to empirical research and its application to the design, delivery, and management of the new social services. The Journal focuses on outcomes-based research and practice, and clearly presents the different types of funded and non-funded state-of-the-art research being carried out in the field. Each issue effectively highlights both the quantitative and qualitative methodologies. Contributors from the national and international social service arenas provide an important and critical basis for management and policy decisions in a wide variety of social service settings.