Australian Journal of Public Administration最新文献

{"title":"Vale Siobhan O'Sullivan: Don't mourn, organise!","authors":"Jenny M. Lewis","doi":"10.1111/1467-8500.12594","DOIUrl":"10.1111/1467-8500.12594","url":null,"abstract":"<p>It is with a sense of privilege as well as loss that many are celebrating the contributions of Associate Professor Siobhan O'Sullivan, as well as mourning her. She passed away on 17 June 2023. Siobhan was an excellent scholar who made significant contributions to research on animal rights and welfare systems. She was also a tireless advocate for the disadvantaged—both humans and non-human animals. Her passion and service were exemplary, and she paved the way for new researchers in public management, political science, and animal welfare studies. Siobhan was both a thinker and a doer, who never tired of trying to make the world fairer.</p><p>Siobhan was employed at the University of New South Wales until illness stopped her from working a few months ago. She was much loved by her colleagues there and at the University of Melbourne where she was previously employed for 7 years. A great contributor to the animal studies, public management, and political science communities in Australia and around the world, many will remember not just her scholarship but also her personal charm and strength.</p><p>Siobhan was an integral part of the long-standing ‘welfare to work’ research team, based at the University of Melbourne. In 2015, <i>Getting Welfare to Work: Street Level Governance in Australia, the UK and the Netherlands</i> (co-authored with Mark Considine, Jenny M. Lewis and Els Sol) was published by Oxford University Press. The edited collection <i>Contracting-out Welfare Services: Comparing National Policy Designs for Unemployment Assistance</i>, edited by O'Sullivan and Considine, was published in the same year by Wiley. In 2022, she published <i>Buying and Selling the Poor</i> (Sydney University Press), co-authored with Michael McGann and Mark Considine.</p><p>She conducted research into the delivery of contracted employment services in Australia, the United Kingdom, and around the world. Her research on the welfare state was widely published, and she contributed to research reports on social services and the welfare state for Australasian and international audiences, including in the <i>Australian Journal of Public Administration</i> (see Gallet et al., <span>2015</span>).</p><p>Siobhan's first and always greatest passion was animal rights. Her PhD, titled <i>Animal Visibility and Equality in Liberal Democratic States: A Study Into Animal Ethics and the Nature of Bias in Animal Protection Regulation</i>, was awarded in 2008 at the University of Sydney. This thesis formed the basis of her 2011 book <i>Animals, Equality and Democracy</i>, published by Palgrave Macmillan. She also co-edited the collection: <i>The Political Turn in Animal Ethics</i>, with Robert Garner, published by Rowman & Littlefield in 2016. Her scholarship on animal studies also generated many journal articles.</p><p>She was a key figure in the ‘political turn’ in animal ethics, with animal ethics informed by political theory rather than moral philosophy. In <i>Animals, Eq","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"82 3","pages":"305-307"},"PeriodicalIF":2.2,"publicationDate":"2023-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1467-8500.12594","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46675854","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Opportunities and challenges of using workforce big data: Insights from a mixed methods study on flexible working","authors":"Miriam Glennie,&nbsp;Fiona Buick,&nbsp;Deborah Blackman,&nbsp;Vindhya Weeratunga,&nbsp;Massimiliano Tani,&nbsp;Damian West,&nbsp;Helen Dickinson","doi":"10.1111/1467-8500.12591","DOIUrl":"10.1111/1467-8500.12591","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 \u0000 <p>This Practice and Policy paper presents reflections on the opportunities and challenges of using a novel big data set, Microsoft 365 digital activity records, in a mixed method study of flexible working. Our experience identified methodological and ethical considerations for practitioners and researchers in public sector workforce analytics. The benefits include data captured in situ and over time for all employees. The limitations reflect the inadequacy of big data for representing the complexity of organisational behaviour and the need to accompany data collection with systems ensuring employee privacy and consent for the use of data not originally recorded for research or evaluation purposes. It contributes to knowledge through providing insights into what public sector big data sets contain and how such data can be accessed, interpreted, and used in workforce decision-making.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Points for practitioners</h3>\u0000 \u0000 <div>\u0000 <ul>\u0000 \u0000 <li>Digital activity records are a useful form of big data for public sector workforce analytics.</li>\u0000 \u0000 <li>Digital activity records can support the identification of potential risks within the workforce such as social isolation and excessive work hours.</li>\u0000 \u0000 <li>Big data must be contextualised with qualitative or other additional data to interpret data patterns and generate meaningful implementation insights.</li>\u0000 \u0000 <li>Privacy and consent processes may require revision to fully utilise workforce big data.</li>\u0000 </ul>\u0000 </div>\u0000 </section>\u0000 </div>","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"82 4","pages":"590-595"},"PeriodicalIF":2.2,"publicationDate":"2023-07-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1467-8500.12591","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47528106","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Examining organisational subcultures: Machinery of Government mergers and emerging organisational microcultures","authors":"Theaanna Kiaos","doi":"10.1111/1467-8500.12590","DOIUrl":"10.1111/1467-8500.12590","url":null,"abstract":"&lt;div&gt;\u0000 \u0000 \u0000 &lt;section&gt;\u0000 \u0000 &lt;p&gt;Machinery of Government restructures—transformations that create or abolish departments or move functions between agencies—often result in the misalignment of cultures and subcultures that impact business operations and customer service levels. An understanding of how subcultures are impacted during restructures is vital as they can reveal diffused microcultural boundaries that reflect highly problematic cultural tensions. This study provides rare ethnographic insights into how Machinery of Government restructures destabilise the delivery of optimal customer service by disrupting Business as Usual operations. Based on 74 interviews and ethnographic methods, the integrationist ‘DNA’ culture, subcultures, and emerging microcultures within Service NSW, a public sector agency in New South Wales (Australia), were examined during and after its merger with the Department of Customer Service. Microcultures were shown to function in a way that preserved Business as Usual activities and responsibilities to secure task independence, highlighting the importance of developing a conceptual framework for the detection and resolution of cultural resistance. Scholars and practitioners may adopt the framework used in this study to determine how, when, and where cultural resistance is likely to emerge.&lt;/p&gt;\u0000 &lt;/section&gt;\u0000 \u0000 &lt;section&gt;\u0000 \u0000 &lt;h3&gt; Points for practitioners&lt;/h3&gt;\u0000 \u0000 &lt;div&gt;\u0000 &lt;ul&gt;\u0000 \u0000 &lt;li&gt;This study critically analyses the ‘DNA’ culture of a service delivery agency in New South Wales during and after its merger with the Department of Customer Service.&lt;/li&gt;\u0000 \u0000 &lt;li&gt;Service NSW's ‘DNA’ integrationist culture, the broader subculture of its ‘Support Office’, and various microcultures were detected.&lt;/li&gt;\u0000 \u0000 &lt;li&gt;Microcultures were shown to preserve Business as Usual activities and secure task independence as reflected in backstage sites of enactment. The degree of intra- and interpersonal tensions experienced by Service NSW employees was opaque to senior leaders responsible for the restructure.&lt;/li&gt;\u0000 \u0000 &lt;li&gt;Leaders and practitioners responsible for mergers should fully understand the changing nature of employee language and behaviour. It is advisable they act on the assumption that employees are experiencing tensions resulting from the organisation's disturbed social reality.&lt;/li&gt;\u0000 \u0000 &lt;li&gt;Scholars and practitioners may adopt the conceptual framework and this case study's methodological approach to analyse a public service agency's various cultures, before, during, and after Machinery of Government (MoG) mergers or restructures, to pre-empt, identify, and reduce cultural tensions, and","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"83 3","pages":"351-371"},"PeriodicalIF":2.1,"publicationDate":"2023-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1467-8500.12590","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46786098","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An update from the Editors of the Australian Journal of Public Administration","authors":"The Editors","doi":"10.1111/1467-8500.12589","DOIUrl":"10.1111/1467-8500.12589","url":null,"abstract":"","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"82 2","pages":"141-146"},"PeriodicalIF":2.2,"publicationDate":"2023-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1467-8500.12589","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44419576","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Public services in island sub-districts: Towards geography-based governance","authors":"Jusuf Madubun","doi":"10.1111/1467-8500.12586","DOIUrl":"10.1111/1467-8500.12586","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 \u0000 <p>This study proposes a form of governance of sub-district public services based on the geography of the Maluku archipelago in Indonesia. Using qualitative research, data were collected using in-depth interviews, focus group discussions, documentation, and field observations, involving informants from local and sub-district government elements and community leaders. This study revealed that the governance of public services in the islands is not optimal because it cannot meet the challenges that are unique to the islands, such as minimal authority, inadequate organisation and management capacity of the sub-district, lack of human resources and facilities support, and limited transportation facilities. This study found two primary causal factors, namely: first, internal factors, (1) implementation of the concept of symmetrical decentralisation in various local contexts, (2) disproportionate fiscal policies, and (3) weak political commitment of mayors regarding delegation of authority and discretion. Second, external factors are related to the difficulty of accessing services.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Points for practitioners</h3>\u0000 \u0000 <div>\u0000 <ul>\u0000 \u0000 <li>The non-optimal governance of public services in the islands cannot meet the challenges.</li>\u0000 \u0000 <li>The uniqueness of the islands includes minimal authority, inadequate organisation and management (O&amp;M) capacity of the sub-district, lack of human resources and facilities support, and limited transportation facilities.</li>\u0000 \u0000 <li>The Islands Sub-District Governance Model (ISGov-Model) proposes attributive and discretionary authority, increased O&amp;M capacity, financial support, and adequate staff and facilities.</li>\u0000 \u0000 <li>The ISGov-Model leads the archipelagic sub-district to become the epicentre of public services.</li>\u0000 </ul>\u0000 </div>\u0000 </section>\u0000 </div>","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"83 3","pages":"308-327"},"PeriodicalIF":2.1,"publicationDate":"2023-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1467-8500.12586","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42211196","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Public service motivation helps: Understanding the influence of public employees’ perceived overqualification on turnover intentions","authors":"Yuanjie Bao,&nbsp;Wei Zhong","doi":"10.1111/1467-8500.12588","DOIUrl":"10.1111/1467-8500.12588","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 \u0000 <p>Perceived overqualification is an important phenomenon that can lead to several undesirable outcomes; however, this phenomenon has received little research attention from public administration (PA) scholars. This study aims to investigate whether perceived overqualification rendered turnover intentions through eliciting negative affect, and whether public service motivation mitigated those detrimental effects. Analysis of survey data from 418 Chinese public employees supported our predictions. Results indicated that although perceived overqualification led to turnover intention partially through eliciting negative affect, public service motivation helped to mitigate these impairments. These findings suggest that although employees who are overqualified may decide to leave public service jobs, those with high public service motivation are less likely to do so due to their desire to do good for the public. Theoretical and practical implications are discussed.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Points for practitioners</h3>\u0000 \u0000 <div>\u0000 <ul>\u0000 \u0000 <li>Public managers should pay close attention to possible overqualifications because it may lead to turnover intention among employees.</li>\u0000 \u0000 <li>Public managers should periodically survey the affective states of employees.</li>\u0000 \u0000 <li>Selection and socialisation based on public service motivation should be encouraged.</li>\u0000 </ul>\u0000 </div>\u0000 </section>\u0000 </div>","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"83 3","pages":"328-350"},"PeriodicalIF":2.1,"publicationDate":"2023-05-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46773608","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The negative relationships between employee resilience and ambiguity, complexity, and inter-agency collaboration","authors":"Geoff Plimmer,&nbsp;Joana Kuntz,&nbsp;Evan Berman,&nbsp;Sanna Malinen,&nbsp;Katharina Näswall,&nbsp;Esme Franken","doi":"10.1111/1467-8500.12587","DOIUrl":"10.1111/1467-8500.12587","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 \u0000 <p>Employee resilience (ER) is often needed to face demands inherent in public sector work. Some types of demands, however, may hinder its development, rather than provide the type of challenging adversity from which resilience can develop. Public sector job demands have been a long-standing issue for public workplaces and employees but are also growing in salience as organisations face an increasingly variable, uncertain, complex, and ambiguous environment. Drawing on the Job Demands–Resources model and the challenge/hindrance stress literature, this multi-level study of Aotearoa New Zealand civil servants (<i>n</i> = 11,533) in 65 public sector organisations shows that ER is negatively affected by demands such as job insecurity, unclear job and organisational goals, and inter-agency collaboration. However, organisational resource constraints are positively associated with ER. This study identifies core PA job and organisational demands that hinder ER and offers practical implications and suggestions for further research.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Points for practitioners</h3>\u0000 \u0000 <div>\u0000 <ul>\u0000 \u0000 <li>Job role ambiguity, job insecurity, unclear organisational goals, and inter-agency collaboration are common job and organisational demands in public sector workplaces.</li>\u0000 \u0000 <li>For employees, these demands are stressors that employees do not feel they control, and may therefore hinder employee resilience: the ability to learn, adapt, and leverage networks in the face of challenges.</li>\u0000 \u0000 <li>Surprisingly, resource constraints, where employees have to ‘do more with less’, might help employees develop ER.</li>\u0000 \u0000 <li>While inter-agency collaboration has potentially many benefits, it appears to have negative spillover effects on employees unaware of it or not involved in it.</li>\u0000 \u0000 <li>To encourage ER, agencies should clarify both organisational and job goals, and assure job security, control, competency development, and supervisor support.</li>\u0000 </ul>\u0000 </div>\u0000 </section>\u0000 </div>","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"82 2","pages":"248-270"},"PeriodicalIF":2.2,"publicationDate":"2023-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1467-8500.12587","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42526636","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Policy-making, policy-taking, and policy-shaping: Local government responses to the COVID-19 pandemic","authors":"Chris Stoney,&nbsp;Andy Asquith,&nbsp;Karyn Kipper,&nbsp;Jeff McNeill,&nbsp;John Martin,&nbsp;Alessandro Spano","doi":"10.1111/1467-8500.12585","DOIUrl":"10.1111/1467-8500.12585","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 \u0000 <p>The COVID-19 pandemic has challenged nations states across the world. They have implemented lockdown and social distancing and with the development of vaccines have gone to great lengths to build herd immunity for their populations. As place managers, local government has played a variety of roles supporting central government edicts related to social distancing and supporting local businesses impacted by lockdowns. The research reported here comparing the role local government has played in Australia, Canada, Italy, and New Zealand shows that they have at different times and for different issues been policy takers from central government, policy shapers, and policy makers adapting national strategies. Local government plays an important complementary role with central governments in both unitary and federal systems of government. The paper contributes to the literature on multi-level governance, place-based decision-making, and disaster and emergency management by offering a framework for analysing municipal roles in crises management both in their relationship with higher layers of government and in their acting as locally placed organisations.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Points for practitioners</h3>\u0000 \u0000 <div>\u0000 <ul>\u0000 \u0000 <li>Cross-national study: Australia, Canada, Italy, and New Zealand.</li>\u0000 \u0000 <li>Examination of local government responses to COVID-19 pandemic as policy makers, takers, or shapers.</li>\u0000 \u0000 <li>Comparison of federal and unitary states.</li>\u0000 </ul>\u0000 </div>\u0000 </section>\u0000 </div>","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"82 4","pages":"440-461"},"PeriodicalIF":2.2,"publicationDate":"2023-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1467-8500.12585","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45641424","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The other side of the local government ledger—The association between revenue growth and population growth","authors":"Joseph Drew,&nbsp;Masato Miyazaki,&nbsp;Michael A. Kortt","doi":"10.1111/1467-8500.12583","DOIUrl":"10.1111/1467-8500.12583","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 \u0000 <p>Population growth exerts an impact on both sides of the local government accounting ledger—expenditure and revenue. Despite this fact, the vast scholarly literature on local government finance has been myopically focussed on expenditure functions. This apparent neglect to also consider the revenue side of the ledger is problematic because many regulators across the globe have exhorted local governments to pursue growth according to the assumption that it will promote fiscal health. In this article, we first set out a number of propositions that combine to cast some doubt on the common wisdom dispensed by local government policy-makers. Following this, we empirically explore the effects of population growth on revenue by making recourse to a comprehensive 10-year panel of revenue and population data. We conclude our work with some important public policy recommendations arising from the need to mitigate the prima facie surprising results that we obtain.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Points for practitioners</h3>\u0000 \u0000 <div>\u0000 <ul>\u0000 \u0000 <li>\u0000 <p>Public policy architects have exhorted local governments to pursue population growth as a way to mitigate financial sustainability problems. However, this advice has been based on assumptions only and not subjected to empirical investigation.</p>\u0000 </li>\u0000 \u0000 <li>\u0000 <p>Econometric estimations demonstrate a negative association between unit revenue and population growth which means that the policy advice is likely to exacerbate financial distress.</p>\u0000 </li>\u0000 \u0000 <li>\u0000 <p>A number of changes could be made to local government taxation, pricing, and grants that would mitigate the deleterious effects of population growth on financial sustainability.</p>\u0000 </li>\u0000 </ul>\u0000 </div>\u0000 </section>\u0000 </div>","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"82 4","pages":"424-439"},"PeriodicalIF":2.2,"publicationDate":"2023-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1467-8500.12583","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41682000","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The role of authentic leadership on healthcare Street-Level Bureaucrats’ well-being during the pandemic","authors":"Nasim Salehi,&nbsp;Yvonne Brunetto,&nbsp;Tom Dick","doi":"10.1111/1467-8500.12584","DOIUrl":"10.1111/1467-8500.12584","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 \u0000 <p>This study uses Conservation of Resources Theory, to explain Street-Level Bureaucrats’ (SLBs) workplace behavioural responses to threats to their well-being. We examine whether authentic leadership within street-level organisations positively impacts employee well-being by increasing SLBs’ perception of personal resources, and reducing their perceptions of work harassment. The research design comprises a survey that solicited quantitative and qualitative data from 163 healthcare SLBs working in Australian hospitals during the pandemic in April 2020. Analysis of the means indicates low levels of satisfaction with leadership and low levels of well-being for SLBs. The structural equation modelling findings show that poor leadership is associated with higher levels of work harassment and lower levels of employee well-being. Qualitative data support these findings. As healthcare workers were already listed as over-represented in the stress-related workers compensation statistics, one strategy may be to improve the level of organisational support by upskilling managers in authentic leadership behaviours with the aim of increasing their perception of support so as to increase employee well-being. This will benefit employees and their families, and the community they service.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Points for practitioners</h3>\u0000 \u0000 <div>\u0000 <ul>\u0000 \u0000 <li>Street-Level Bureaucrats (SLBs) have been increasingly experiencing the public sector gap (demand outstripping supply of resources) because of the dominance of the austerity-driven managerialist paradigm.</li>\u0000 \u0000 <li>The recent COVID-19 crisis amplified the severity and impact of the public sector gap causing increased perceptions of work harassment and reductions in SLBs’ well-being.</li>\u0000 \u0000 <li>However, SLBs with high levels of Psychological Capital had a natural buffer in place to protect their well-being, and as such, they perceived less work harassment and erosion of their well-being.</li>\u0000 \u0000 <li>The way forward is to complement the austerity-driven managerialist paradigm in management decision-making with authentic leadership behaviours focused on maximising the well-being of SLBs and the public.</li>\u0000 </ul>\u0000 </div>\u0000 </section>\u0000 </div>","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"82 2","pages":"271-289"},"PeriodicalIF":2.2,"publicationDate":"2023-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1467-8500.12584","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46113433","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}