Australian Journal of Public Administration最新文献

{"title":"Fostering change: Using the co-production of services by the state and non-profits to combat violence within the Israeli Arab community","authors":"Jawad Abu Younis,&nbsp;Anna Uster,&nbsp;Itai Beeri","doi":"10.1111/1467-8500.12686","DOIUrl":"https://doi.org/10.1111/1467-8500.12686","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 <p>This study examines the role of nonprofit organisations established and operated by Arab citizens of Israel that work with youth in government policies aimed at integrating the Arab population and addressing community violence. Using content analysis of government documents and interviews, we investigate how this co-production is evident in financial support, regulation, monitoring, and inclusive governance. Our findings highlight cultural differences affecting the relationship between the third sector and the government, as well as challenges in top-down policy implementation and co-production with Arab local governments in Israel. This paper's findings reveal a paradox in co-production within Israeli local governance. Arab non-profit employees, despite dissatisfaction with top-down policies, see state-mandated co-production as necessary due to local government failures. The unitary nature of Israel's government limits local autonomy and non-profit effectiveness, constraining them to service delivery roles. This centralised neo-Weberian model restricts non-profits from participating in policy design, highlighting contradictions in the co-production process and reflecting broader challenges in public administration and third-sector collaboration.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Points for practitioners</h3>\u0000 \u0000 <div>\u0000 <ul>\u0000 \u0000 <li>More inclusive and participatory policy frameworks should be advocated to accommodate the unique characteristics and needs of the specific population.</li>\u0000 \u0000 <li>Joint resource mobilisation efforts should be encouraged to help non-profit managers reduce dependency on state funding and enhance financial sustainability.</li>\u0000 \u0000 <li>The challenges and cultural disparities between the state and minority groups that impact co-production between non-profits and government, particularly in regulatory procedures and policy implementation, should be understood.</li>\u0000 </ul>\u0000 </div>\u0000 </section>\u0000 </div>","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"84 4","pages":"723-746"},"PeriodicalIF":2.1,"publicationDate":"2025-03-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1467-8500.12686","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145646803","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Value co-destruction in complex public service networks: Exploring the dynamics of value creation and destruction","authors":"Shabana Naveed","doi":"10.1111/1467-8500.70004","DOIUrl":"https://doi.org/10.1111/1467-8500.70004","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 \u0000 <p>While existing literature on public service logic has predominantly focused on the positive outcome of value co-creation, this study delves into the often-neglected aspect of value co-destruction that can arise in complex service networks. Taking the electricity network in Pakistan as a case, the study investigates the intricate mechanisms of public service delivery and explores the challenges faced by networked organisations. Through a comprehensive analysis of user experiences and insights from networked organisations, the study identifies co-destruction of service value across three dimensions: value-in-production, value-in-delivery, and value-in-usage. The study conceptualises the complexities and interconnection of value creation and value destruction within a framework of four categories of value co-destruction: value contestation, value disproportion, value degradation, and value dilution. The findings elucidate the multifaceted challenges and systemic inefficiencies that contribute to the erosion of service value experienced by end-users.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Points for practitioners</h3>\u0000 \u0000 <div>\u0000 <ul>\u0000 \u0000 <li>Practitioners should adopt a holistic approach to value management, recognising that value co-destruction can occur alongside value co-creation.</li>\u0000 \u0000 <li>Consensus-building and collaborative decision-making foster stakeholder alignment, ensuring decisions reflect diverse needs for a more responsive, sustainable system that addresses public and private value.</li>\u0000 \u0000 <li>Awareness campaigns and community partnerships can effectively deter unethical practices like theft, corruption, and energy misuse, thereby enhancing public value.</li>\u0000 </ul>\u0000 </div>\u0000 </section>\u0000 </div>","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"84 4","pages":"765-785"},"PeriodicalIF":2.1,"publicationDate":"2025-03-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145646610","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Citizen satisfaction with public services: A multi-province study in Vietnam","authors":"Xin Tao,&nbsp;Nikita Makarchev,&nbsp;Duy Anh Le,&nbsp;Bohao Yao,&nbsp;Dang Trung Chinh,&nbsp;Chunwen Xiao","doi":"10.1111/1467-8500.12688","DOIUrl":"https://doi.org/10.1111/1467-8500.12688","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 \u0000 <p>Citizen satisfaction with public services is an increasingly important governance concern. However, research on the sources of citizen satisfaction remains conceptually under-developed. Moreover, there is an absence of clarity over expectations’ position in the satisfaction process. This paper, using the case of land administration in Vietnam, proceeds to improve the status quo. In particular, it introduces a more robust predictive model, based on latest cognitive and attitudinal theory, and evaluates key mediatory effects. Subsequently, regression analysis reveals (1) satisfaction is associated with one internal (i.e. expectations) and five external (i.e. socio-demographic, structural, sociological, and performance) predictors; and (2) expectations are both a significant satisfaction predictor and a mediator of multiple satisfaction relationships. These findings, then, (1) suggest expectations play a more comprehensive and multi-dimensional role vis-à-vis satisfaction than previously thought; and (2) underscore the value of interdisciplinary theoretical frameworks to citizen satisfaction research.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Points for practitioners</h3>\u0000 \u0000 <div>\u0000 <ul>\u0000 \u0000 <li>Holistic approaches addressing both internal and external satisfaction predictors should be considered.</li>\u0000 \u0000 <li>Governments and public service providers should actively manage citizen expectations.</li>\u0000 \u0000 <li>Robust feedback systems and transparent public service messaging can help foster long-term satisfaction.</li>\u0000 \u0000 <li>Improving citizens' general perceptions of government should receive attention.</li>\u0000 \u0000 <li>Interventions should be tailored to the unique needs and characteristics of each jurisdiction or population group.</li>\u0000 </ul>\u0000 </div>\u0000 </section>\u0000 </div>","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"84 4","pages":"804-821"},"PeriodicalIF":2.1,"publicationDate":"2025-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145646632","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Vale Gemma Carey: Warrior, scholar, friend","authors":"Helen Dickinson,&nbsp;Sophie Yates,&nbsp;Jeremiah Brown,&nbsp;Eleanor Malbon","doi":"10.1111/1467-8500.70001","DOIUrl":"https://doi.org/10.1111/1467-8500.70001","url":null,"abstract":"&lt;p&gt;We write this editorial in commemoration of the life and scholarship of our colleague and friend Professor Gemma Carey who died on 17 November 2024. Gemma was a well-known and respected scholar in the field of public administration in Australia and internationally. She made significant contributions to research into disability policies and programmes, collaboration within and beyond government, and the implementation of a range of policies relating to social inequity. Drawing on her lived experience, she was a tireless advocate for people living with adversity such as chronic illness, gender-based violence, and COVID-19 vulnerability. She will be remembered for her significant scholarship in public administration, disability studies, and public health. But more than this, Gemma will be remembered for her generosity with colleagues, particularly early career researchers and PhD students, and her relentless fight against social inequities.&lt;/p&gt;&lt;p&gt;Gemma was awarded her PhD in social policy and population health from the University of Melbourne and worked in research roles at RegNet, ANU, and the Public Service Research Group, UNSW Canberra before becoming an associate professor within the Centre for Social Impact (CSI), UNSW Sydney. At CSI, Gemma assumed leadership roles as Research Director and then National Research Director. At the age of 37, Gemma was made a full professor in recognition of her research and policy impact. She was a prolific writer, and in her too-short academic career published more than 100 journal articles, four books, and countless other papers and reports. The volume and nature of these contributions are even more significant given that Gemma experienced chronic illness resulting from an auto-immune condition, and from 2021 to 2024 was forced to take extended leave as a result of a vaccine injury.&lt;/p&gt;&lt;p&gt;In no journal did Gemma's work have more impact than the &lt;i&gt;Australian Journal of Public Administration&lt;/i&gt;. She served on its editorial board, where she made significant contributions to advancing the journal, and appeared in its pages 19 times—most recently in November 2024. Gemma edited special issues for AJPA on the impact of administrative burdens in welfare systems (Carey, Moynihan, et al., &lt;span&gt;2021&lt;/span&gt;) and on using a feminist lens to analyse policy and public administration (Carey, Dickinson, et al., &lt;span&gt;2018&lt;/span&gt;). Both of these collections sought to galvanise new conversations around important issues relating to social inequities, which was a central theme through her research. Another strong theme was the importance of cross-boundary work between government agencies and non-government organisations, particularly in terms of dealing with complex policy issues. Gemma wrote extensively about boundary spanning (Carey et al., &lt;span&gt;2017&lt;/span&gt;; Carey, Landvogt, et al., &lt;span&gt;2018&lt;/span&gt;) and the governance and management practices that enable more effective joined up government (Buick et al., &lt;span&gt;2018&lt;/span","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"84 1","pages":"3-5"},"PeriodicalIF":2.1,"publicationDate":"2025-02-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1467-8500.70001","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143735493","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Hybridised public management: Introduction to the special issue","authors":"Jan-Erik Johanson,&nbsp;Jarmo Vakkuri,&nbsp;David Mills,&nbsp;Adina Dudau","doi":"10.1111/1467-8500.70000","DOIUrl":"https://doi.org/10.1111/1467-8500.70000","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 \u0000 <p>Our analysis of the literature indicates a growing prominence of hybridity within the field of public administration. Hybrid arrangements incorporate ambiguities and controversies, but they also represent opportunities for joint action and goal achievement. The difficulties inherent in hybridity originate from the dichotomous view of the public–private divide and the underdeveloped measurement instruments. The contributions of this special issue address these challenges, providing extensive evidence as to the empirical reality of the manifold aspects of hybrid public management. Encouragingly, this knowledge enabled us to revisit existing hybridity models and provide an up-to-date Framework for Hybridised Public Management to further advance the development of theory and practice. Drawing on this framework, we suggest future research in key areas.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Points for practitioners</h3>\u0000 \u0000 <div>\u0000 <ul>\u0000 \u0000 <li>Public managers in hybrid organisations must adeptly communicate with varied audiences, each with distinct expectations. This requires tailoring messages to demonstrate the organisation's multi-faceted value creation, encompassing public, private, and social benefits, to secure stakeholder buy-in and support.</li>\u0000 \u0000 <li>The integration of divergent goals and logics in hybrid organisations demands innovative organisational designs to manage these incongruences. Hybrid organisational structures and processes should foster cooperation among public, private, and civil society actors.</li>\u0000 \u0000 <li>Traditional financial metrics often inadequately capture the complexity and societal value of hybrid arrangements. Practitioners should adopt and develop performance measurement systems that reflect the multi-dimensional outcomes of hybridity, balancing financial, social, and public value considerations.</li>\u0000 \u0000 <li>The inherent ambiguity in hybrid organisations can lead to excessive oversight that hinders innovation and goal alignment. Practitioners need to establish governance frameworks that mitigate ambiguity while ensuring accountability and preserving the core mission of the hybrid entity.</li>\u0000 \u0000 <li>Public–private cooperation can be instrumental in leveraging additional public financing, not only for widening the resource base but also for gaining legitimacy.</li>\u0000 </ul>\u0000 </div>\u0000 </section>\u0000 </div>","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"84 2","pages":"193-209"},"PeriodicalIF":2.1,"publicationDate":"2025-02-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144519924","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The influence of religious institutional logic in frontline work","authors":"Giordano Magri,&nbsp;Ana Cláudia Cortez,&nbsp;Maria Izabel Sanches Costa,&nbsp;Adriana Carvalho,&nbsp;Gabriela Lotta,&nbsp;Juliana Rocha Miranda","doi":"10.1111/1467-8500.12691","DOIUrl":"https://doi.org/10.1111/1467-8500.12691","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 \u0000 <p>This research analyses the influence of religion—as an institutional logic—on the work of frontline workers (FLWs) in hybrid public policy implementation contexts. We conducted semi-structured interviews and used vignettes with 37 therapeutic communities (TCs) in the state of São Paulo, Brazil, which provide care for individuals with problematic drug use. Through our analysis, we discovered variations in how FLWs from faith-based and secular organisations categorise their clients and provide them with alternative services. These differences were evident in their perceptions of problematic drug use, desired outcomes for clients, and the methods they utilise to achieve these goals. In practice, faith-based TCs prioritise behavioural categories and emphasise support from family and work as treatment alternatives, whereas secular TCs employ professional language and offer alternatives based on psychological and medical support. This study enhances the understanding of religion as an institutional logic and underscores the significance of analysing institutional logics to comprehend the actions of FLWs in cases of hybridity, particularly the role of faith-based organisations in service delivery.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Points for practitioners</h3>\u0000 \u0000 <div>\u0000 <ul>\u0000 \u0000 <li>The religion of organisations can have an impact on the work of frontline workers (FLWs).</li>\u0000 \u0000 <li>This impact becomes especially clear in the categorisation process, as it shapes FLWs’ understanding of their work and the referrals they make based on that understanding.</li>\u0000 </ul>\u0000 </div>\u0000 </section>\u0000 </div>","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"84 4","pages":"605-627"},"PeriodicalIF":2.1,"publicationDate":"2025-01-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1467-8500.12691","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145646452","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Issues of cross-sector service delivery in complex settings: Does the ‘public policy–implementation’ framework help?","authors":"Peter Kevin Spink","doi":"10.1111/1467-8500.12684","DOIUrl":"https://doi.org/10.1111/1467-8500.12684","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 \u0000 <p>The ‘policy–implementation’ framework emerged in the 1970s to provide an academic and professional description of decisions and actions in public affairs, compatible with more open democracies with broader and more social agendas. It saw policies as designed and approved by governments with public services responsible for their implementation. This hierarchical simplicity was later softened by the introduction of the street-level agenda and discussions of governance, but, in the administrative imaginary, policy and implementation continue to flow outwards and downwards. Whilst this may remain a plausible description of some public service settings, there are a growing number of others in which the everyday experience is radically different. Amongst these are services that require cross-sector actions in complex and vulnerable settings and where policy is neither implemented nor translated but fragmented and rebuilt on a case-by-case basis. Is it sufficient to treat such cases as outliers, or is it time to rethink the curve? Could a public action framework provide a better option? The empirical focus of the article is on the policy–implementation framework for probation services for young people in São Paulo, Brazil, but similar challenges can be found in other areas in developing and developed countries.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Points for practitioners</h3>\u0000 \u0000 <div>\u0000 <ul>\u0000 \u0000 <li>\u0000 <p>For practitioners in street-level organisations: remember that policies, directives, and other instructions need to be translated and sometimes they do not apply.</p>\u0000 </li>\u0000 \u0000 <li>\u0000 <p>For policy advisors: is the policy you are proposing capable of being translated into daily action? Does it converse with practice?</p>\u0000 </li>\u0000 \u0000 <li>\u0000 <p>For policymakers: take time out to meet with people who are trying to apply your policies in their day-to-day work.</p>\u0000 </li>\u0000 </ul>\u0000 </div>\u0000 </section>\u0000 </div>","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"84 4","pages":"670-686"},"PeriodicalIF":2.1,"publicationDate":"2024-12-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145646510","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The concept of the strategic state: An assessment after 30 years","authors":"Ian C. Elliott,&nbsp;Alasdair Roberts","doi":"10.1111/1467-8500.12685","DOIUrl":"https://doi.org/10.1111/1467-8500.12685","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 \u0000 <p>The strategic state was conceptualised 30 years ago in response to neoliberal reforms of government and the rise of New Public Management that began in Western democracies in the 1980s. The concept was widely used by the Organisation for Economic Co-operation and Development in assessing the performance of governments through the 2000s. This research note describes how the concept has evolved, lessons learned from the application of the concept over the last 20 years, and some new developments that affirm the continuing relevance of the concept but also make its practical application more challenging.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Points for practitioners</h3>\u0000 \u0000 <div>\u0000 <ul>\u0000 \u0000 <li>The strategic state is a well-established concept of long-term, outcomes-based government. It is pertinent to contemporary debates around mission-driven government and wellbeing approaches to government.</li>\u0000 \u0000 <li>The strategic state requires long-term and sustained investment in strategic capabilities, in part to mitigate against electoral pressures.</li>\u0000 \u0000 <li>Secondly, it requires a connection from strategy to action through clear accountability processes for both individuals and organisations including appropriate budgeting and evaluation mechanisms.</li>\u0000 \u0000 <li>Thirdly, a successful strategic state requires effective collaboration between different levels of government. This can be supported through a relational approach to public service design and delivery.</li>\u0000 \u0000 <li>Challenges to the strategic state include increased turbulence from political events, economic crises, the climate emergency, and the rise of artificial intelligence; the erosion of public trust in government and social cohesion combined with the rise of populist movements; and a decay in the media environment with increasing public alienation and polarisation in political debate.</li>\u0000 </ul>\u0000 </div>\u0000 </section>\u0000 </div>","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"84 3","pages":"558-569"},"PeriodicalIF":2.1,"publicationDate":"2024-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1467-8500.12685","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145037801","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Who decides what works? Ethical considerations arising from the Australian Government's use of behavioural insights and Robodebt","authors":"Sarah Ball","doi":"10.1111/1467-8500.12676","DOIUrl":"https://doi.org/10.1111/1467-8500.12676","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 \u0000 <p>Behavioural insights and the use of nudge have attracted a lot of interest among governments across the globe since the introduction of the UK's Behavioural Insights Unit in 2010. One of the key challenges since these early days has been the concern that behavioural policy design, in particular the use of nudges, could be misused to manipulate citizens. When the Robodebt Royal Commission released its report in 2023, these concerns were renewed in Australia. It revealed that the Department of Human Services had used behavioural insights to inform the design of letters informing citizens of a debt in such a way as to minimise the impact on call centres while shifting that impact onto citizens. Did this use finally reveal what many had feared? Could government not be trusted with behavioural insights? This article will first explore the ethical concerns that have surrounded the implementation of nudges and behavioural policy. Following this, the paper will go beyond the debate over the ethics of implementing behavioural policies and argue instead that a focus on the theoretical opportunities and risks of nudge and behavioural policy fails to capture the significant risks inherent in implementation. When all proposed protections—the use of ethical frameworks, publication and testing, and in-depth research—remain optional in practice, a commitment to ‘ideology-free’ evidence can obscure more than it enlightens. The paper concludes by pointing to critical steps the Australian public sector can take to ensure future accountability and transparency for policy design, for nudges but also beyond.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Points for practitioners</h3>\u0000 \u0000 <div>\u0000 <ul>\u0000 \u0000 <li>Nudging is neither ethically neutral nor inherently problematic. The context in which policy is designed is critical.</li>\u0000 \u0000 <li>Robodebt highlighted several flaws in the context in which policy is designed in Australian federal policymaking, including a public service which appeared more comfortable with debates over technical delivery concerns than the content of policy.</li>\u0000 \u0000 <li>Robodebt revealed that parts of the public sector had become overly focused on ‘what works’, rather than providing advice on social desirability, acceptability, human rights, and equity.</li>\u0000 \u0000 <li>This experience should therefore lead to greater apprehension about the use of nudging, as there is a risk that ethical issues will go uninterrogated.</li>\u0000 </ul>\u0000 </div>\u0000 </section>\u0000 </div>","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"84 1","pages":"159-171"},"PeriodicalIF":2.1,"publicationDate":"2024-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143735458","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A critical examination of data for market stewardship: The case of the Australian National Disability Insurance Scheme","authors":"Eleanor Malbon,&nbsp;David Gilchrist,&nbsp;Gemma Carey,&nbsp;Helen Dickinson,&nbsp;Daniel Chamberlain,&nbsp;Anne Kavanagh,&nbsp;Satish Chand,&nbsp;Damon Alexander","doi":"10.1111/1467-8500.12677","DOIUrl":"https://doi.org/10.1111/1467-8500.12677","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 \u0000 <p>Market mechanisms have emerged as a dominant approach in the provision of public welfare services, most notably in sectors such as disability care, aged care, and health care. While this shift promises potential benefits such as improved efficiency, enhanced service quality, and increased consumer support, it also presents significant challenges around equity, access, and the potential for market failure in the absence of effective regulation and governance. Stewardship of quasi-markets from the national to the local level is essential for the success of such programs, and the effectiveness of that stewardship relies in part on good-quality data for decision-making. This research note provides a critical examination of the National Disability Insurance Scheme's (NDIS) data management in Australia and its implications for local market stewardship. This analysis highlights the considerable barriers local market stewards encounter in using NDIS market data for stewardship activities due to the pervasive issues of incomplete datasets and a lack of granular, comprehensive data. These obstacles constrain effective local decision-making, obscure market predictability, and may hinder service improvement initiatives at the grassroots level. The study acknowledges ongoing improvements in NDIS data management while emphasising the need for rapid progress to ensure meaningful choice and control for all NDIS participants.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Points for practitioners</h3>\u0000 \u0000 <div>\u0000 <ul>\u0000 \u0000 <li>Public sector markets can provide efficiencies for government, but they also require management to ensure they are functioning effectively and protecting equity.</li>\u0000 \u0000 <li>‘Stewardship’ actions, to address market issues, require good-quality data.</li>\u0000 \u0000 <li>At present, data on the NDIS—both collected and distributed—have serious limitations that are hindering efforts to address market issues.</li>\u0000 </ul>\u0000 </div>\u0000 </section>\u0000 </div>","PeriodicalId":47373,"journal":{"name":"Australian Journal of Public Administration","volume":"84 2","pages":"442-454"},"PeriodicalIF":2.1,"publicationDate":"2024-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144519639","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}