{"title":"Two Wrongs Do Not Make a Right: Understanding Retaliation for Filing Discrimination Complaints in the U.S. Federal Government","authors":"A. Alteri, Ellen V. Rubin, Young Joo Park","doi":"10.1177/00910260221123035","DOIUrl":"https://doi.org/10.1177/00910260221123035","url":null,"abstract":"One of the primary barriers to equal treatment in the workplace is how victims are treated following a complaint of discrimination. If complaints are not taken seriously or if employees experience retaliation, this discourages others from objecting to discriminatory treatment. This research focuses on retaliation claims and organizational characteristics associated with those claims, using data from U.S. federal government agencies. We evaluate whether leadership reporting structure, staff capacity to manage complaints, and manager representativeness are associated with the rate of retaliation incidents reported by employees. Agencies where the Equal Employment Opportunity (EEO) Director reports directly to the agency head have lower rates of retaliation claims. Conversely, agencies with more EEO staff, per employee, have higher rates of retaliation claims. Manager representativeness is not associated with retaliation claims. Importantly, increased discrimination complaints may not signify a “bad” agency. Instead, this could signify that employees are filing because they believe their claims will be addressed fairly.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":"52 1","pages":"3 - 24"},"PeriodicalIF":3.0,"publicationDate":"2022-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42440674","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
David Giauque, Karine Renard, Frédéric Cornu, Yves Emery
{"title":"Engagement, Exhaustion, and Perceived Performance of Public Employees Before and During the COVID-19 Crisis.","authors":"David Giauque, Karine Renard, Frédéric Cornu, Yves Emery","doi":"10.1177/00910260211073154","DOIUrl":"https://doi.org/10.1177/00910260211073154","url":null,"abstract":"<p><p>At the outset of the COVID-19 pandemic, the Swiss federal government implemented a lockdown that prompted a majority of private and public organizations to implement teleworking solutions for their employees. This study aimed to examine the impact of work modalities, job-related, relational, and organizational climate variables on employees' engagement, exhaustion, and perceived performance both before and during the forced teleworking period. Based on the job demands-resources framework, a survey was conducted (<i>N</i> = 1,373) in a Swiss Cantonal public administration. Results show that while the forced telework period positively influenced employees' work autonomy and work-life balance, it negatively influenced their degree of collaboration and perceived job strain but did not affect their engagement levels. The freedom to organize ones' own work and collaboration with colleagues were identified as the main resources that positively influence employees' engagement and perceived performance while limiting exhaustion.</p>","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":"51 3","pages":"263-290"},"PeriodicalIF":3.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9445401/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"33461887","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Professional Development Leadership in Public Organizations: A Refined Conceptualization","authors":"C. S. Lund","doi":"10.1177/00910260221118576","DOIUrl":"https://doi.org/10.1177/00910260221118576","url":null,"abstract":"Professional development leadership (PDL) can potentially align organizational goals and professional norms, thereby increasing the performance of professional employees in public organizations. Public management research has largely overlooked this type of leadership behavior, however, which may be due to the fact that it remains conceptually under-developed. This article presents a refined conceptualization of PDL based on theorizing and the abductive analysis of 31 interviews with managers and professionals in public organizations. The ambition of PDL is to facilitate a shared understanding of professional quality within the scope of organizational goals and to influence others to realize this understanding in practice. Core behaviors are attempts to create alignment between organizational goals and professional norms, to develop professional knowledge, and to activate professional knowledge and norms in practice. The conceptualization comprises a steppingstone for systematic research on PDL, and public managers may find inspiration as to how they can address professional norms and knowledge in their leadership practice.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":"51 1","pages":"516 - 537"},"PeriodicalIF":3.0,"publicationDate":"2022-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47050649","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Alienation in Pandemic-Induced Telework in the Public Sector","authors":"C. Doberstein, Étienne Charbonneau","doi":"10.1177/00910260221114788","DOIUrl":"https://doi.org/10.1177/00910260221114788","url":null,"abstract":"Most of our knowledge of the benefits and costs of telework are based on self-selected workers who have worked remotely part-time. Full-time, pandemic-induced mass telework may present benefits and costs that differ from what was understood in the prior context. Informed by conservation of resources (COR) theory, this study examines the effect of pandemic-induced remote working on work alienation in the public sector with two Canadian surveys: a panel of teleworking public servants (n = 605), and a representative sample of teleworking Canadians in public and private sectors (n = 1001). Teleworkers who fit the “conscientious” personality profile were less alienated in their new teleworker status, and by contrast “extroverts” were more alienated than before the pandemic. We then examine the types of organizational adaptations that lower alienation, and find that more autonomy, avoiding micromanagement and promoting communication among employees is most promising.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":"51 1","pages":"491 - 515"},"PeriodicalIF":3.0,"publicationDate":"2022-08-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49545911","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Hybrid Data Competencies for Municipal Civil Servants: An Empirical Analysis of the Required Competencies for Data-Driven Decision-Making","authors":"J. Dingelstad, R. Borst, A. Meijer","doi":"10.1177/00910260221111744","DOIUrl":"https://doi.org/10.1177/00910260221111744","url":null,"abstract":"This study focuses on an important yet often neglected topic in public personnel competency studies: competencies required for digital government. It addresses the question: Which competencies do civil servants need for data-driven decision-making (DDDM) in local governments? Empirical data are obtained through a combination of 12 expert interviews and 22 Behavioral Event Interviews. Our analysis shows that DDDM as observed in this study is a hybrid process that contains elements of both “traditional” and “data-driven” decision-making. We identified eight competencies that are required in this process: data literacy, critical thinking, teamwork, domain expertise, data analytical skills, engaging stakeholders, innovativeness, and political astuteness. These competencies are also hybrid: a combination of more “traditional” (e.g., political astuteness) and more “innovative” (e.g., data literacy) competencies. We conclude that local governments need to invest resources in developing or selecting these competencies among their employees, to exploit the possibilities data offers in a responsible way.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":"51 1","pages":"458 - 490"},"PeriodicalIF":3.0,"publicationDate":"2022-08-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46346436","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Paradoxical Effects of Teleworking on Workers’ Well-Being in the COVID-19 Context: A Comparison Between Different Public Administrations and the Private Sector","authors":"M. Boulet, Annick Parent-Lamarche","doi":"10.1177/00910260221102943","DOIUrl":"https://doi.org/10.1177/00910260221102943","url":null,"abstract":"This study examines workers’ well-being during the first lockdown by comparing teleworkers to on-site workers across the private sector and public administrations. Using a sample of workers (N = 471) collected online, we noted a positive association between telework and well-being. When sector is introduced, this relationship disappears, and public service workers display a higher level of well-being compared with health and social service workers. The impact of teleworking differs across sectors, highlighting the relevance of the contingent approach of human resource management (HRM). Nonetheless, our results indicated that teleworkers who prefer the segmentation of work–life boundaries display a lower level of well-being than those who prefer the integration of these boundaries. For HRM practitioners of all sectors, this finding is essential to remember after the pandemic because organizations should avoid imposing teleworking universally. Flexibility will be required to be inclusive and to preserve the well-being of all employees.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":"51 1","pages":"430 - 457"},"PeriodicalIF":3.0,"publicationDate":"2022-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41321496","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Effect of Access to Training and Development Opportunities, on Rates of Work Engagement, Within the U.S. Federal Workforce","authors":"Michael P. Hassett","doi":"10.1177/00910260221098189","DOIUrl":"https://doi.org/10.1177/00910260221098189","url":null,"abstract":"This study aims to identify how the access to training and development opportunities influence rates of work engagement in the U.S. federal workforce. Organizations with high rates of work engagement tend to be happier and more efficient than those with lower rates of work engagement. Studies have evidenced that organizational and managerial characteristics can promote work engagement among employees. Through the lens of high-performance work systems and the job demands-resource theory, access to training and development is used as both a high-performance work practice and a job resource to explore its effect on work engagement. Data were drawn from the 2017 Federal Employee Viewpoint Survey, a nationally representative sample of U.S. federal employees. By employing ordinary least squares analyses, this study shows that there is a positive correlation between having access to training and development opportunities and higher rates of work engagement across the federal workforce.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":"51 1","pages":"380 - 404"},"PeriodicalIF":3.0,"publicationDate":"2022-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41570546","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Does Knowing Other Workers’ Wage Level Promote Employees’ Pay Fairness Perception? Evidence From a Randomized Survey Experiment","authors":"K. Bae, Hosung Sohn, Il Hyeong Cho, Dongsook Han","doi":"10.1177/00910260221098191","DOIUrl":"https://doi.org/10.1177/00910260221098191","url":null,"abstract":"Pay fairness perception is considered a significant determinant of employee turnover. This study analyzes whether public-sector employees’ pay fairness perception is promoted when workers are notified of the wage level of similar employees working in other sectors (i.e., relative wage). A randomized survey experiment was conducted to test the hypothesis that relative wages matter for pay fairness perception. The results show that informing employees of other workers’ wage levels enhances pay fairness perception. The subgroup analysis shows that the effect is more pronounced for employees who are relatively early in their career. The results imply that providing information on relative wage can be an effective way of promoting pay fairness perception, thereby reducing worker turnover and contributing potentially to productivity gains in public-sector organizations where turnover rate is salient.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":"51 1","pages":"407 - 429"},"PeriodicalIF":3.0,"publicationDate":"2022-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42327617","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Mission Match and Organizational Satisfaction: Testing the Mediating Role of Perceived Reputation","authors":"Y. Ahn","doi":"10.1177/00910260221096857","DOIUrl":"https://doi.org/10.1177/00910260221096857","url":null,"abstract":"Motivational research has become one of the major topics in public administration. However, public administration researchers have focused disproportionately on public service motivation in accounting for behaviors/attitudes in the public sphere. Somewhat neglected are the different, but no less important, motivations that impact the everyday operations of government employees. To narrow the gap, this study examines the effect of motivations based on organizational mission (mission match) and perceived organizational reputation. Using a large-N sample of U.S. federal employees, results show that mission-matched employees are more likely to be satisfied with their organization. This relationship is mediated through perceived organizational reputation. This study discuss the contributions of introducing organizational reputation as a contextual factor that intervenes in bureaucratic motivation and raise questions for further inquiry.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":"51 1","pages":"355 - 379"},"PeriodicalIF":3.0,"publicationDate":"2022-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44727156","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Public Employee Use of Social Media at Work: Competency, Collaboration, and Communication of Workplace Policy","authors":"Pananda Chansukree, Danuvas Sagarik, Wonhyuk Cho","doi":"10.1177/00910260221098737","DOIUrl":"https://doi.org/10.1177/00910260221098737","url":null,"abstract":"Although the growth of social media has changed the way employees communicate at work, our understanding of the related workplace dynamics, particularly in public organizations, is still embryonic. This study fills these research gaps by testing hypotheses, drawn from social cognitive theory and social capital theory, using two sets of data on social media usage patterns and workplace practices among public employees. Our survey data (n = 1,360) analysis revealed that most respondents (more than 72%) spent at least an hour per day on social media while at work, for both work- and non-work-related purposes. Furthermore, public employees with higher levels of social media competence (technical understanding and impact assessment) were more likely to report effective collaboration and seek assistance when needed. The results of scenario-based randomized survey experiment (n = 600) show that the perceived fairness of social media-related termination decisions (or “get dooced”) was influenced by the presence of an explicit workplace social media policy.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":"51 1","pages":"330 - 354"},"PeriodicalIF":3.0,"publicationDate":"2022-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49651986","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}