{"title":"How is the influence of hotel internship service quality a measurable factor in student interns’ behavioral intentions? Mediating Role of Interns’ Satisfaction","authors":"Pratik Ghosh, Deepika Jhamb","doi":"10.1080/15313220.2021.1912688","DOIUrl":"https://doi.org/10.1080/15313220.2021.1912688","url":null,"abstract":"ABSTRACT The study aims to delineate the factors affecting the behavioral intentions of hotel interns of the reputed Institute of Hotel Management (IHMs). Also, the study intends to identify the association between future career intentions and word of mouth taking students’ satisfaction during the internship as a mediating factor into consideration. To achieve this, a descriptive cross-sectional design was adopted and data were collected from 140 Indian students recently finished their hotel internship. The proposed claims were tested through Structural Equation Modeling (SEM). Findings claim no direct influence of service quality of the internship on the career intentions of the hotel interns. However, hotel internship service quality has an adverse impact on the word of mouth of interns. Further, the satisfaction of interns mediates positively between these two variables, thereby negating the direct adverse effect and depicting competitive mediation. The results may facilitate both hotels and IHMs to design and schedule an effective internship program to bridge the gap between the expected and available skilled manpower for the hotels.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":"21 1","pages":"290 - 311"},"PeriodicalIF":2.5,"publicationDate":"2021-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15313220.2021.1912688","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48000168","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Improving learning experiences for community college transfer hospitality and tourism students","authors":"E. Chan, K. Cheung, S. Ching","doi":"10.1080/15313220.2021.1905136","DOIUrl":"https://doi.org/10.1080/15313220.2021.1905136","url":null,"abstract":"Previous studies have addressed the topic of community college transfer students, but very few have examined students’ learning experiences after their transfer to a university, and none have focus...","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":"1 1","pages":"1-22"},"PeriodicalIF":2.5,"publicationDate":"2021-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15313220.2021.1905136","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45990979","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Enhancing online learning environments using social presence: evidence from hospitality online courses during COVID-19","authors":"Kyrie Eleison Muñoz, M. Wang, Aaron Tham","doi":"10.1080/15313220.2021.1908871","DOIUrl":"https://doi.org/10.1080/15313220.2021.1908871","url":null,"abstract":"ABSTRACT COVID-19 has flipped traditional face-to-face exchanges. This quickly prompted involuntary changes that required appropriate pedagogical strategies suited to online courses. This study explored the experiences, interactions, and social presence (SP) of participants involved in the 2020 spring term postgraduate program in a Taiwanese university. Through the interviews with instructors and students, SP was analyzed in terms of affective association, community cohesion, instructor involvement, and interaction intensity. Results showed that SP was perceived favorably by students while teachers have attempted to enhance the learning environment by augmenting the SP indicators. This study advances the understanding that despite having low perceptions on community cohesiveness and interaction intensity, there is some emerging evidence to suggest that SP has been observed by learners even under the pressures and limitations imposed by COVID-19 on HEIs. Theoretical and practical contributions are provided to assist universities navigating their way out of COVID-19.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":"21 1","pages":"339 - 357"},"PeriodicalIF":2.5,"publicationDate":"2021-04-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15313220.2021.1908871","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48540233","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Reforming tourism and archaeology education in Palestine to meet industry expectations","authors":"Jafar Abahre","doi":"10.1080/15313220.2021.1898522","DOIUrl":"https://doi.org/10.1080/15313220.2021.1898522","url":null,"abstract":"ABSTRACT This paper first elaborates on the development of tourism and archaeology in higher education in Palestine over the last five decades. Then, it moves to evaluate the efforts of Palestine’s higher education sector to reform policies and practices related to specialised tourism programmes. An-Najah National University is one educational institution in Palestine that focuses on tourism and archaeology education. Between 2015 and 2017, the World Bank Unit of the Ministry of Higher Education in Palestine provided technical and financial assistance to develop the university’s undergraduate programme in tourism and archaeology. Against this background, the researcher has explored the effect of this project on the tourism and archaeology education programme in terms of meeting the market requirements and expectations. He discussed the relationship between the Palestinian tourism industry and higher education programmes and the challenges and sustainability of future undergraduate programmes and industry–academic relationships. He concluded with several recommendations and suggestions for future development based on past experiences.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":"21 1","pages":"248 - 267"},"PeriodicalIF":2.5,"publicationDate":"2021-03-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15313220.2021.1898522","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48234427","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"First holidays abroad: Authenticating the learning environment through memories and storytelling","authors":"B. Paddison, A. Walmsley","doi":"10.1080/15313220.2021.1878481","DOIUrl":"https://doi.org/10.1080/15313220.2021.1878481","url":null,"abstract":"ABSTRACT Authentic learning has gained prominence as a pedagogical strategy educators can adopt to address concerns regarding curriculum effectiveness. While support for the development of an integrated approach to the curriculum is evident, especially in tourism education, concerns regarding a lack of congruence between business practice and the curriculum are apparent, with claims that tourism education has little relevance for practitioners. This has resulted in an encouragement to ground tourism education within authentic learning through a community of practice, concerned with collaborative engagement. The purpose of this paper is to explore how storytelling can contribute to authentic learning in tourism education. Our findings reveal how authentic learning through storytelling contributed to the educational development of students through facilitating self-reflection, supporting an empathetic understanding of tourism development concerns and knowledge transfer. It also provided opportunities for remembering, conversation and reflection, facilitating positive social change amongst those stakeholders engaged in the project.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":"21 1","pages":"221 - 234"},"PeriodicalIF":2.5,"publicationDate":"2021-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15313220.2021.1878481","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45891565","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Fostering higher level cultural learning among tourism students through virtual interaction","authors":"Angela Durko, H. Martens","doi":"10.1080/15313220.2021.1880350","DOIUrl":"https://doi.org/10.1080/15313220.2021.1880350","url":null,"abstract":"ABSTRACT This research presents a joint project between Texas A&M University and CBS International Business School, designed to bring awareness to students’ understandings of other people, cultures, feelings and behaviors. While both explicit and implicit cultural knowledge helps shape our interactions with others, it is the deeper level of understanding that creates cultural competence, allowing one to work and communicate effectively with varying cultures. Applying the Iceberg Concept of Culture and Deardorff’s understanding of intercultural competence, we show the effect virtual interaction can have on higher-level cultural learning amongst students. Through interactions, knowledge was co-constructed organically and caused a frame of reference shift. Pre- and post-interaction culture themes demonstrate a move toward cultural competence. This study shows the value of human interaction and the importance of education by offering face-to-face cultural exchanges through virtual discussion. Implications for educators and the potential of virtual travel experiences are discussed.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":"21 1","pages":"235 - 247"},"PeriodicalIF":2.5,"publicationDate":"2021-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15313220.2021.1880350","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49059593","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Wellness tourism competences for curriculum development: A Delphi study","authors":"K. Thal, S. Smith, Babu George","doi":"10.1080/15313220.2021.1874596","DOIUrl":"https://doi.org/10.1080/15313220.2021.1874596","url":null,"abstract":"ABSTRACT A Delphi Study was conducted to identify competencies and values for entering level managers in the wellness tourism industry. The study comprised three rounds commencing 31 January 2018 and ending with the dissemination of the final round 20 May 2018. Twelve industry professionals from across North America completed all three rounds. Wellness travel agencies, a wellness tourism publication, wellness tourism consulting firm, wellness retreats, resort, and a wellness hotel chain were represented. A Delphi study is a means by which to gain consensus on a particular topic among a group of physically dispersed experts, using a question and response format with controlled feedback. Workplace competencies were defined in terms of the knowledge (bodies of information), skills (technical proficiencies), and abilities (personal or demonstrable attributes) needed to enter this particular field. Results were used to develop an introductory and foundational curriculum for undergraduate students.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":"21 1","pages":"205 - 220"},"PeriodicalIF":2.5,"publicationDate":"2021-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15313220.2021.1874596","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41994848","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Impact of COVID-19 on hospitality and tourism education: a case study of Hong Kong","authors":"Huiyue Ye, R. Law","doi":"10.1080/15313220.2021.1875967","DOIUrl":"https://doi.org/10.1080/15313220.2021.1875967","url":null,"abstract":"ABSTRACT The coronavirus disease 2019 (COVID-19) outbreak has severely affected many territories and industries since January 2020. Despite studies on COVID-19 from different perspectives, research on the impact of COVID-19 on hospitality and tourism education remains scant. In view of this research gap, the current study reviews the COVID-19 outbreak and its impact on hospitality and tourism education, particularly in online educational delivery. A local case in Hong Kong was selected to investigate the response of hospitality and tourism educators. Implications for curriculum design, workforce arrangement, and basic actions for educators are provided. More importantly, this study aims to appeal significant attention on hospitality and tourism education during similar crises.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":"21 1","pages":"428 - 436"},"PeriodicalIF":2.5,"publicationDate":"2021-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15313220.2021.1875967","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46522008","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"When in “China” do as the Chinese do: a case study of IHG’s HUALUXE’S localization in China","authors":"Xiao Hu, Caiwei Ma, Lianping Ren, Po-Ju Chen","doi":"10.1080/15313220.2020.1863169","DOIUrl":"https://doi.org/10.1080/15313220.2020.1863169","url":null,"abstract":"ABSTRACT This case study explores the localization strategies that HUALUXE, an InterContinental Hotel Group brand, implemented in China and the reasons behind them. HUALUXE has been designed as a Chinese-featured hotel brand with key Chinese elements and unique Chinese hospitality and culture. HUALUXE’s localized operation and management also helped the company gain a competitive advantage during the COVID-19 pandemic crisis. The operation performance of HUALUXE hotels had excelled in its market segment. This case study introduces the establishment and development of HUALUXE to illustrate how an international hotel group competed in the fierce global market to distinguish and position itself.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":"21 1","pages":"91 - 103"},"PeriodicalIF":2.5,"publicationDate":"2021-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15313220.2020.1863169","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46319060","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Competency-based education: a multi-variable study of tourism vocational high school graduates","authors":"P. Silitonga","doi":"10.1080/15313220.2020.1820427","DOIUrl":"https://doi.org/10.1080/15313220.2020.1820427","url":null,"abstract":"ABSTRACT Recent studies have revealed that competency-based education (CBE) does not facilitate authentic learning or encourage students to develop a career in the tourism business. This study aimed to propose a conceptual model implementing CBE for career development and job satisfaction. To this end, a questionnaire was administered to 217 graduates of a tourism vocational high school in Jakarta. A quantitative method was applied. The results showed that this successfully explained the implementation of CBE and competency-based assessment (CBA) as a proposed model of job opportunities and career development for graduates of tourism schools. The research identified the improvement measures and preemptive actions taken by the principal and teachers of the school. At the initial stage, discipline, hard work, and career development through continual learning should be emphasized to prevent any negative effects when students undertake internships or seek job placement in the workplace. It was also revealed that CBE as a single variable should be combined with CBA and career development to gain job satisfaction. The limitation of this study is the duration of the research. It did not use a longitudinal time frame to measure the real career development from the end user point of view in a broader area of population. Although this study focuses on competency and learning theories, it does not consider the latest competencies and other theories such as talent development of human resources. For future studies could be based on focus-group discussions with experts using a longitudinal analysis to consider tourism growth dynamics over time, using talent development theory is also recommended.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":"21 1","pages":"72 - 90"},"PeriodicalIF":2.5,"publicationDate":"2021-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15313220.2020.1820427","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47040772","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}