Journal of Science and Technology Policy Management最新文献

{"title":"An era of digitalization: mobile banking adoption in India","authors":"Shweta Sharma, M. Khurana","doi":"10.1108/jstpm-02-2022-0028","DOIUrl":"https://doi.org/10.1108/jstpm-02-2022-0028","url":null,"abstract":"\u0000Purpose\u0000This study aims to identify the critical factors that can explain the intention of customers to adopt mobile banking services (MBSs) in an emerging country like India. Further, this study analyzes the difference in mobile banking adoption between males and females.\u0000\u0000\u0000Design/methodology/approach\u0000This study uses a self-structured questionnaire to collect data on a sample of 143 respondents. On the contrary, qualitative research was conducted to test the reliability of results from the past literature by a hypothetical study.\u0000\u0000\u0000Findings\u0000This study identified four components, perceived ease of use, perceived usefulness, compatibility and perceived risk, using principal component analysis and confirmatory factor analysis, significantly influencing the intention to adopt MBS in India. However, the Chi-square test reflected a negligible percentage difference in MBS among males and females.\u0000\u0000\u0000Research limitations/implications\u0000The findings of this study have significant implications for both bankers and practitioners, as they can redesign their strategies by incorporating the parameters suggested in the study for better market penetration in the mobile banking industry.\u0000\u0000\u0000Originality/value\u0000This paper provides visions into factors influencing the behavior of banking users toward adopting new technology in an emerging country like India. This study adds to the past literature by exploring the difference in the percentage of mobile banking usage based on gender.\u0000","PeriodicalId":45751,"journal":{"name":"Journal of Science and Technology Policy Management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42101173","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The bane of P2P lending: credit scoring governance on the ASEAN fintech triumvirate","authors":"Dini Rosdini, Ersa Tri Wahyuni, Prima Yusi Sari","doi":"10.1108/jstpm-02-2022-0043","DOIUrl":"https://doi.org/10.1108/jstpm-02-2022-0043","url":null,"abstract":"\u0000Purpose\u0000This study aims to explore credit scoring regulations, governance, variables and methods used by peer-to-peer (P2P) lending platforms in key players of the Association of Southeast Asian Nations (ASEAN) region’s P2P, Indonesia, Malaysia and Singapore.\u0000\u0000\u0000Design/methodology/approach\u0000This study explores the P2P Lending characteristics of the three countries using qualitative literature review, interview, focus group discussion and desk research.\u0000\u0000\u0000Findings\u0000This study concludes that the credit scoring variables used by the countries’ companies are almost the same. Key drivers of the differences are countries’ regulations, management/business core value and credit scoring data processing methods.\u0000\u0000\u0000Practical implications\u0000Ultimately, this research provides a comprehensive view for investors, businesses and researchers on the topic of ASEAN credit scoring governance and will help them navigate the complexities and improve their awareness on the importance of credit scoring governance in P2P lending companies.\u0000\u0000\u0000Originality/value\u0000This research provides an in-depth perspective on how P2P lending companies, credit scoring governance and regulations in the biggest three countries in Southeast Asia.\u0000","PeriodicalId":45751,"journal":{"name":"Journal of Science and Technology Policy Management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44206436","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A strategic framework to analyse the East Asian miracle within triple helix model – lessons for Kuwait","authors":"Husam Arman, S. Al-qudsi","doi":"10.1108/jstpm-09-2021-0138","DOIUrl":"https://doi.org/10.1108/jstpm-09-2021-0138","url":null,"abstract":"\u0000Purpose\u0000This paper aims to propose a framework that combines the triple helix model with competitive strategies concepts to capture and guide any innovation-led national development strategies.\u0000\u0000\u0000Design/methodology/approach\u0000This paper adopted a methodological framework based on existing methods and guidelines, the most commonly reported approach for developing a methodological framework. The review of fundamental approaches to achieving fast and sustained economic development, triple helix model and competitive strategies helped develop the methodological framework. The framework was validated and tested using the case studies approach on Korea, Taiwan and Singapore.\u0000\u0000\u0000Findings\u0000Kuwait aims to create an innovative environment to benefit from the innovation strategies anchored by the East Asian miracle economies and how they used the triple helix actors at different developmental stages. First, Kuwait’s research institutes and universities need to design interactive programs and activities with industry and community to help innovate solutions to current and prospective challenges. Second, the government needs to provide a competitive business environment and effective policies. Thirdly, the Kuwait industry must be encouraged to innovate and infuse modern technology practices.\u0000\u0000\u0000Originality/value\u0000Developing countries are trying to use science, technology and innovation as an effective strategy for achieving sustained economic growth. However, since each country has its unique conditions, learning from other success stories proved difficult if not structured in a framework designed to serve a specific purpose such as the one the authors propose in this paper.\u0000","PeriodicalId":45751,"journal":{"name":"Journal of Science and Technology Policy Management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49116529","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Determinant factors of lean start-up-based incubation metrics on post-incubation start-up viability: case-based study","authors":"Iwan Iwut Tritoasmoro, U. Ciptomulyono, W. Dhewanto, Tatang Akhmad Taufik","doi":"10.1108/jstpm-12-2021-0187","DOIUrl":"https://doi.org/10.1108/jstpm-12-2021-0187","url":null,"abstract":"\u0000Purpose\u0000This paper aims to investigate the effect of business incubation metrics based on an adaptation of the lean start-up (LS) framework on start-up survival after incubation. This study also analyzes the obstacles in implementing the LS framework as incubation metrics.\u0000\u0000\u0000Design/methodology/approach\u0000This study uses mixed methods. Quantitative research using multiple linear regression was applied to the data of 30 start-ups incubated at Bandung Techno Park for the 2014–2017 period and survival tracking data after the incubation. A qualitative approach to complete the explanatory work was conducted through in-depth interviews with 12 respondents, including start-up graduates from the incubation program, program managers and mentors.\u0000\u0000\u0000Findings\u0000This study confirms that several LS incubation metrics significantly affect start-up sustainability after incubation. In addition, this study also explains several problems in applying the LS discipline that needs attention to increase incubation success.\u0000\u0000\u0000Research limitations/implications\u0000Research was conducted only at one technology business incubator (TBI) model that focuses on digital start-ups in the emerging ecosystem. Research results can be biased in different situations and ecosystems.\u0000\u0000\u0000Practical implications\u0000The explanation of the relationship of LS-based incubation metrics to the survival of start-ups, as well as the challenges of their implementation, can be a reference for TBI management to consider and prioritize intervention strategies, thereby improving TBI’s business processes and increasing the success rate of incubated start-ups.\u0000\u0000\u0000Social implications\u0000The creation of university start-ups and spin-offs has become a key performance indicator mandatory for technology universities in Indonesia. The existence of TBI institutions in universities as channels of technology commercialization is essential. The incubator’s success in creating a new technology-based company will have a significant social impact on the surrounding environment.\u0000\u0000\u0000Originality/value\u0000Although the LS method is popular in start-up communities and among practitioners, it is rarely used in the incubation process at universities. These results can be considered for university TBIs to explore LS as an incubation management tool to increase the success rate of incubated start-ups.\u0000","PeriodicalId":45751,"journal":{"name":"Journal of Science and Technology Policy Management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45001871","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Students' perspectives on using e-learning applications and technology during the COVID-19 pandemic in Indonesian higher education","authors":"S. Candra, Florensia Sarlin Jeselin","doi":"10.1108/jstpm-12-2021-0185","DOIUrl":"https://doi.org/10.1108/jstpm-12-2021-0185","url":null,"abstract":"\u0000Purpose\u0000The e-learning-based approach is critical in keeping the wheels of education turning in the face of the COVID-19 epidemic. In this scenario, analyzing the implementation of the e-learning system is required to properly grasp the needs. The purpose of this paper is to demonstrate the relationship between technical system quality, information quality, service quality, educational system quality, support system quality, learner quality, instructor quality, perceived satisfaction, perceived usefulness, e-learning system use and benefits.\u0000\u0000\u0000Design/methodology/approach\u0000This study was carried out by giving online questionnaires to students attending private institutions in Indonesia. A total of 593 students participated in the study and provided responses. The structural equation model, which is supported by the program WarpPLS7.0, is used to analyze the data.\u0000\u0000\u0000Findings\u0000Maintaining the quality of the technological system, the information system, the learners and the educational system can help achieve the goal of increasing perceived utility. In the meanwhile, factors such as inadequate service quality, educational system quality, support system quality and teacher quality can all pose challenges to perceived levels of satisfaction. To get the most out of e-learning apps, users' expectations about how fun, useful and easy to use they are need to be met.\u0000\u0000\u0000Research limitations/implications\u0000This study was carried out in the midst of the COVID-19 epidemic with a restricted number of participants from Indonesian institutions of higher education. This research has the potential to be expanded into a variety of different types of higher education in the future.\u0000\u0000\u0000Practical implications\u0000The main thing that will determine whether an e-learning system model works is the quality of the learners.\u0000\u0000\u0000Originality/value\u0000The institution should think about changing the material offered in the e-learning system to make it easier for students to grasp by describing the current material and providing digital handouts of lecturers' explanations. This study expanded the e-learning system success model and applied it to the evaluation of e-learning deployment in Indonesian higher education. This study will improve student comprehension of the e-learning model and contribute to the body of knowledge about e-learning applications and technology.\u0000","PeriodicalId":45751,"journal":{"name":"Journal of Science and Technology Policy Management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47028604","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The effect of cultural orientations (performance and sociality) on country innovation: a trajectories analysis perspective","authors":"Agustin Ramirrez-Urraya, Diana Escandón-Barbosa, Jairo Salas","doi":"10.1108/jstpm-03-2022-0050","DOIUrl":"https://doi.org/10.1108/jstpm-03-2022-0050","url":null,"abstract":"\u0000Purpose\u0000This study aims to analyze the effects of cultural orientations (performance and sociality) on the trajectories of innovation inputs and their results in different countries worldwide between 2011 and 2021.\u0000\u0000\u0000Design/methodology/approach\u0000As a technique for data analysis, one of the spatial Bayesian models and Gray forecasting methods is used. This technique is adequate to achieve the objectives of the investigation because it allows analyzing how the variables move in time ranges and allow the generation of forecasts. This model also allows knowing if there are spills, which investing in a country can positively affect countries with geographical proximity. The databases used were the Global Innovation Index with data from 131 nations and the Globe Project with data from 157 countries between 2011 and 2021. The variables analyzed are institutions, human capital, research infrastructure, market sophistication and business sophistication. On the other hand, regarding moderations of cultural orientations, The Globe Project developed two factors: performance orientation (high degree of masculinity, avoidance of ambiguity, power distance and future orientation) and humane orientation (high-level of femininity, institutional and societal collectivism).\u0000\u0000\u0000Findings\u0000The results reveal that all inputs grow at different rates over time. In the case of institutions, it is the most difficult to generate changes over time. However, human capital, market sophistication and business sophistication are the ones that have grown the most over time, regardless of the country’s cultural orientation.\u0000\u0000\u0000Research limitations/implications\u0000Among the main limitations is the set of data used because it only considers one approach to culture, especially the one considered by Hofstede. However, other approaches could help evaluate the results of this research. Considering the results obtained, the study attempts to provide a different view of the effects of cultural variables on companies’ innovation performance in different countries in the world. In the same way, evaluating these effects allows firms to consider variables associated with the country that will affect the strategies and performance of the firm.\u0000\u0000\u0000Practical implications\u0000The results achieved make it possible to strengthen the analysis of the countries’ strategies when it comes to innovation, especially in the permanent evaluation of the results that allow to encourage changes in the execution of innovative activities to maintain their performance over time.\u0000\u0000\u0000Social implications\u0000The contributions allow us to understand the dynamics of innovation in the knowledge and creative outputs of countries over time.\u0000\u0000\u0000Originality/value\u0000The trajectory analysis used in the data analysis is perhaps one of the most robust techniques that makes a time series analysis. This allows identifying trajectories for the independent variables of the study and their influence on the innovation of the country.\u0000","PeriodicalId":45751,"journal":{"name":"Journal of Science and Technology Policy Management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44351516","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Weather index insurance viability in mitigation of climate change impact risk: a systematic review and future agenda","authors":"Pankaj Singh","doi":"10.1108/jstpm-07-2021-0102","DOIUrl":"https://doi.org/10.1108/jstpm-07-2021-0102","url":null,"abstract":"\u0000Purpose\u0000The purpose of the present paper is to review studies on weather index-insurance as a tool to manage the climate change impact risk on farmers and to explore the study gaps in the currently existing literature by using a systematic literature review.\u0000\u0000\u0000Design/methodology/approach\u0000This study analyzed and reviewed the 374 articles on weather index insurance (WII) based on a systematic literature search on Web of Science and Scopus databases by using the systematic literature review method.\u0000\u0000\u0000Findings\u0000WII studies shifted their focus on growing and emerging areas of climate change impact risk. The finding shows that the impact of climate change risk significantly influenced the viability of WII in terms of pricing and design of WII. Therefore, the cost of WII premium increases due to the uncertainty of climate change impact that enhances the probability of losses related to insured weather risks. However, WII has emerged as a risk management tool of climate insurance for vulnerable agrarian communities. The efficacy of WII has been significantly influenced by repetitive environmental disasters and climate change phenomena.\u0000\u0000\u0000Research limitations/implications\u0000This study will be valuable for scholars to recognize the missing and emerging themes in WII.\u0000\u0000\u0000Practical implications\u0000This study will help the policy planners to understand the influence of climate change impact on WII viability.\u0000\u0000\u0000Originality/value\u0000This study is the original work of the author. An attempt has been made in the present study to systematically examine the viability of WII for insuring the climate change risk.\u0000","PeriodicalId":45751,"journal":{"name":"Journal of Science and Technology Policy Management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45090771","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Key performance factors for integration of Industry 4.0 and sustainable supply chains: a perspective of Indian manufacturing industry","authors":"P. Gopal, Punitha Kadari, J. Thakkar, B. K. Mawandiya","doi":"10.1108/jstpm-10-2021-0151","DOIUrl":"https://doi.org/10.1108/jstpm-10-2021-0151","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to identify the key performance factors that can lead toward sustainability in the Industry 4.0 supply chains of manufacturing industries.\u0000\u0000\u0000Design/methodology/approach\u0000Questionnaire is used to collect the data from manufacturing sector to prioritize the factors, which integrates both Industry 4.0 and sustainability. For this, stepwise weight assessment ratio analysis (SWARA) method is used to obtain the weights for criteria and sub-criteria to prioritize the factors.\u0000\u0000\u0000Findings\u0000The present study brings the findings about five key performance factors. Social factor needs much attention among all the criteria, followed by ecological, economic, information technology and dynamic capability theory. Further, change management, third-party audits and novel business models are key sub-factors to improve performance of sustainability in Industry 4.0 supply chains.\u0000\u0000\u0000Practical implications\u0000This study prioritized the performance factors of Industry 4.0 and sustainable supply chain in Indian manufacturing sector. These prioritized factors help to improve performance of organizations, which are practicing the Industry 4.0 and sustainability practices. Managers in manufacturing industries can use the SWARA for assessment of weights for the criteria and sub-criteria factors to take appropriate decisions to improve the organizations’ performance.\u0000\u0000\u0000Originality/value\u0000Managers in manufacturing industry can use these prioritized factors to improve the performance of their supply chains.\u0000","PeriodicalId":45751,"journal":{"name":"Journal of Science and Technology Policy Management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45595342","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Influence of digital government innovation on transformational government in resource-constrained contexts","authors":"Njabulo Ndlovu, N. Ochara, R. Martin","doi":"10.1108/jstpm-11-2021-0173","DOIUrl":"https://doi.org/10.1108/jstpm-11-2021-0173","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study was to examine the influence of digital government innovation on transformational government. Digital government innovation is ordinarily implemented as means for the creation of public value. However, realisation of benefits from the digital government platforms has proved to be a challenge, and great discrepancy has been observed in the extent of public value generated, pointing to lack of innovativeness in resource-constrained environments. This research investigates the influence of digital government ambidexterity as an innovation strategy in enhancing transformational government (T-Gov). The authors develop hypotheses relating to digital government ambidexterity with two factors of innovation for enhancing T-Gov: exploitation incremental digital innovation and exploration radical digital innovation.\u0000\u0000\u0000Design/methodology/approach\u0000The hypotheses are tested using a sample size of 690 citizens interacting through digital government platforms. The authors identify exploitation incremental digital innovation and exploration radical digital innovation as factors, and how these factors of digital government ambidexterity influence information quality for public value creation. The success of T-Gov is associated to the implementation of digital government policy which moderate the relationship between digital government ambidexterity and information quality.\u0000\u0000\u0000Findings\u0000The empirical outcomes suggest that exploitation incremental digital innovation and exploration radical digital innovation positively influence information quality, thereby leading to public value, and this result become successful if there is implementation of digital government policy. Treating the two factors of digital government innovation as complementary leads to public value creation.\u0000\u0000\u0000Research limitations/implications\u0000Limited time and funds to conduct a country comparative study. The study only focused on urban municipalities, of which it would be interesting to explore rural municipalities.\u0000\u0000\u0000Practical implications\u0000Adoption of MunINFORQUAL model for promoting digital government platform utilisation by citizens.\u0000\u0000\u0000Social implications\u0000The utilisation of digital government platforms would improve citizens’ lives in a number of ways. For instance, citizen municipal interaction for service delivery and social benefits through instant notifications of developmental projects.\u0000\u0000\u0000Originality/value\u0000This paper contributes to the research literature on digital government innovation particularly from resource-constrained environments. Also, the study provides new empirical test using a data set of 690 citizens interacting through digital government platforms.\u0000","PeriodicalId":45751,"journal":{"name":"Journal of Science and Technology Policy Management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43830940","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Enhancing e-government with a digital twin for innovation management","authors":"M F Anshari, Mahani Hamdan","doi":"10.1108/jstpm-11-2021-0176","DOIUrl":"https://doi.org/10.1108/jstpm-11-2021-0176","url":null,"abstract":"\u0000Purpose\u0000The implementation of digital twin in e-government services will become the future of public service delivery. It has a great promise for significantly optimizing e-government service delivery in public services because digital twin can be leveraged to achieve value co-creation, which can be turned for innovation and new knowledge creation. The purpose of this study is to fill a knowledge gap in the domain of e-government with digital twin enabled.\u0000\u0000\u0000Design/methodology/approach\u0000This study examined the concept of digital twins in the context of e-government for innovation management. This research applied exploratory research discussing a dynamic and interpretive model that examines the main factors to consider when developing digital twins for the Fourth Industrial Revolution’s integration of e-government services. This study begins with a thorough assessment and then evaluates the results to propose a model that would be used as a benchmark for future research. Secondary data was gathered from a variety of previously published primary research sources, including peer-reviewed journals, case studies, periodicals, newspapers and books.\u0000\u0000\u0000Findings\u0000E-government with digital twin platform will become increasingly integral to business or public value creation and can be managed individually as people and organizations expect much greater value for their well-being that is linked to a number of better outcomes. E-government with digital twin will no longer to be seen as a static web service but the next enabling platform to offer a comprehensive digital advisory for each and every user. The digital twin’s goal is to extract all of a user’s digital activity processes and thoroughly analyze them across all of e-services. When there are crucial issues or problems that need to be alerted to the (physical) user, the digital twin will present options, solutions and recommendations based on the entire gathered data continuum.\u0000\u0000\u0000Research limitations/implications\u0000This study is conducted to provide a better understanding of the digital twin’s impact on public service delivery in the future. When it comes to e-government, a digital twin is a digital representation of an individual with the ability to integrate e-government services (such as e-citizenship, e-employment, e-participation, e-business, e-commerce, e-health, e-learning, e-regulation, e-entertainment and so on) with nearly real-time data and advanced analytics. Individuals will be able to improve, discover, foresee and make better and faster decisions as a result of the digital twin. The proposed model shows a future scenario for e-government services, in which the key principle of Industrial Revolution 4.0, Cyber Physical Systems, is accommodated by digital twins.\u0000\u0000\u0000Originality/value\u0000This study provides academics, policymakers and practitioners in the fields of technology, public and/or private service delivery and public policy, with the opportunity to define priorities, processes and outcome","PeriodicalId":45751,"journal":{"name":"Journal of Science and Technology Policy Management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-08-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47646364","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}