Influence of digital government innovation on transformational government in resource-constrained contexts

Abstract

Purpose The purpose of this study was to examine the influence of digital government innovation on transformational government. Digital government innovation is ordinarily implemented as means for the creation of public value. However, realisation of benefits from the digital government platforms has proved to be a challenge, and great discrepancy has been observed in the extent of public value generated, pointing to lack of innovativeness in resource-constrained environments. This research investigates the influence of digital government ambidexterity as an innovation strategy in enhancing transformational government (T-Gov). The authors develop hypotheses relating to digital government ambidexterity with two factors of innovation for enhancing T-Gov: exploitation incremental digital innovation and exploration radical digital innovation. Design/methodology/approach The hypotheses are tested using a sample size of 690 citizens interacting through digital government platforms. The authors identify exploitation incremental digital innovation and exploration radical digital innovation as factors, and how these factors of digital government ambidexterity influence information quality for public value creation. The success of T-Gov is associated to the implementation of digital government policy which moderate the relationship between digital government ambidexterity and information quality. Findings The empirical outcomes suggest that exploitation incremental digital innovation and exploration radical digital innovation positively influence information quality, thereby leading to public value, and this result become successful if there is implementation of digital government policy. Treating the two factors of digital government innovation as complementary leads to public value creation. Research limitations/implications Limited time and funds to conduct a country comparative study. The study only focused on urban municipalities, of which it would be interesting to explore rural municipalities. Practical implications Adoption of MunINFORQUAL model for promoting digital government platform utilisation by citizens. Social implications The utilisation of digital government platforms would improve citizens’ lives in a number of ways. For instance, citizen municipal interaction for service delivery and social benefits through instant notifications of developmental projects. Originality/value This paper contributes to the research literature on digital government innovation particularly from resource-constrained environments. Also, the study provides new empirical test using a data set of 690 citizens interacting through digital government platforms.