Intangible Capital最新文献

{"title":"Normalizing difference: Emotional intelligence and diversity management competence in healthcare managers","authors":"Adebukola E. Oyewunmi","doi":"10.3926/IC.1050","DOIUrl":"https://doi.org/10.3926/IC.1050","url":null,"abstract":"Purpose : Diversity is synonymous with difference. The diverse workforce presents an array of complexities which necessitates the deployment of specific managerial competencies. Empirical evidences have indicated the role of emotional intelligence in the enhancement of abilities. Thus, this study investigated the relationship between emotional intelligence and diversity management competency amongst healthcare managers in Southwest Nigeria. Design : The descriptive survey method was adopted for the study. A total of 360 respondents completed the structured questionnaire titled Emotional Intelligence and Diversity Management Competency Questionnaire (EIDMCQ). Data was analyzed using descriptive and inferential statistics such as, Multiple Regression Analyses and Pearson Product Moment Correlation Statistical methods. Findings : A positive correlation was found between emotional intelligence and diversity management competency. Gender, ethnicity, and age, did not moderate the relationship between emotional intelligence and diversity management competency.  Practical Implications : As difference is the reality of modern organizations, it is important to conceptualize it as normal and positive. Emotional intelligence is recommended as a critical tool to normalize the individual perceptions of difference. The re-assessment of the functions of managers must be followed by total commitment to capacity building in emotional intelligence, as well as the re-engineering of organizational and national cultures to promote equal opportunities, inclusion and diversity leveraging.  Originality/value : This study pioneers research on emotional intelligence and diversity management competency in Nigeria’s public healthcare sector. It conceptualizes diversity management on an individual- managerial level. Practical interventions are provided to enhance the application of specific competencies to optimize a diverse workplace.","PeriodicalId":45252,"journal":{"name":"Intangible Capital","volume":"15 1","pages":"429-444"},"PeriodicalIF":1.2,"publicationDate":"2018-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84879431","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Measuring innovation: A state of the science review of existing approaches","authors":"Philipp ter Haar","doi":"10.3926/IC.1254","DOIUrl":"https://doi.org/10.3926/IC.1254","url":null,"abstract":"Purpose: The level of innovation is essential for a company’s or country’s competitive advantage and the ways to measure innovation are manifold. The review aims to give an overview over the continuously growing body on approaches to measure innovation. Design/methodology/approach: A new definition of innovation measuring is proposed. Based on this definition a structured approach for researching the literature was applied. A selection of 30 advances is discussed and a 4-level-of-analysis-framework is applied to review the broad research on measuring innovation on individual, work team, company and country level. Findings: The narrative review shows that specific measuring frameworks exists for each level of analysis. Output oriented indicators can be found on all levels, they are complemented by potential enablers on country level, process indicators on company and project level and behavioural indicators on individual level. Approaches specifically focussing on work teams could not be found. Research limitations/implications: Further research is needed on specific advances on measuring innovation on work-team level. Practical implications: By discussing key characteristics of the reviewed studies, the analysis will help decision makers to choose a fitting approach and support researchers by identifying open fields of research. It is recommended to research on advances to measure innovation on work team level to close the existing gap. Originality/value: While influences on innovation are extensively discussed a comprehensive overview over the approaches to identify the effects of modifying these influences is missing. This paper intends to closes this gap.","PeriodicalId":45252,"journal":{"name":"Intangible Capital","volume":"28 1","pages":"409-428"},"PeriodicalIF":1.2,"publicationDate":"2018-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87340050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Clustering the mediators between the sales control systems and the sales performance using the AMO model: A narrative systematic literature review","authors":"Alejandro Teodoro Benet-Zepf, J. Marin-Garcia, I. Küster","doi":"10.3926/IC.1222","DOIUrl":"https://doi.org/10.3926/IC.1222","url":null,"abstract":"Purpose: To identify all types of sales force control systems in the academic literature, and to cluster the mediators between these controls and the performances, according to the AMO model (abilities, motivations, and opportunities), analysing how each of these three groups of mediators are influenced by control systems, and how they impact on the sales performance, using a systematic literature review] Design/methodology/approach: Scientific papers published during the last 32 years, using as databases: Business Source Premier (EBSCO), Science Direct, Scopus, Web of Science, and Google Scholar. Business, Management and Social Sciences were taken as selection fields. False positives identification, exclusions after reading the abstracts, and after reading the whole article, was performed by the authors by consensus. 114 articles of the initial selection of non-repeated references, together with 28 additional citations integrated the final selection. Findings: A new framework based on a grouping of mediators between the control systems and the performances, into abilities, motivations and capabilities is proposed.  Originality/value: As academic result, the review highlights that all three groups from the AMO model evidence positive impacts on sales performance when a behavioral control system (mostly from the capability part) is in use, by enhancing salesperson’s skills, motivation, and organizational conditions and support, fostering as a result, a salesperson relational approach and a customer orientation, which generate the best outcomes in the long term. These findings suggest as a managerial contribution, that coaching and leading -rather than commanding- to be a more appropriate control attitude, especially when the salesperson is younger or unexperienced.","PeriodicalId":45252,"journal":{"name":"Intangible Capital","volume":"23 1","pages":"387-408"},"PeriodicalIF":1.2,"publicationDate":"2018-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83206792","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Innovation in the government-run Continuing Vocational Education and Training programme for unemployed in Catalonia (Spain): Challenges and opportunities","authors":"L. Mara","doi":"10.3926/IC.1298","DOIUrl":"https://doi.org/10.3926/IC.1298","url":null,"abstract":"Purpose: This paper offers relevant insights from the activity of the network of Centres d’Innovacio i Formacio Ocupacional (CIFO), analyzing the development of innovation in a continuing education and training (CVET) programme for unemployed, in Catalonia (Spain). (Required field) Design/methodology/approach: This is a qualitative study, carried out using the communicative methodology approach and co-constructing knowledge with the heads of the centers. The data was collected through the realization of eight interviews with the heads of seven of the eight CIFO that compose the CIFO network in Catalonia plus the Coordinator of the network, who had been head of the other CIFO, and it consisted in identifying the barriers to innovation and the elements that help to overcome them within different dimensions of this programme, through the exclusionary and transfomative dimensions, specific to the communicative methodology. (Required field) Findings: Innovation at the CIFO has three main strands where we have identified many opportunities for the CIFO: methodological, pedagogical and technological. The methodological has to do with the actions derived from the ISO 9001 certification, which gives the centres the mission of continuous improvement and satisfying the needs of the people and enterprises in the territories they serve. Pedagogical innovation is related to the detection of the innovation and including it in the curriculum of the centre, organizing experimental training courses, using the project methodology, enhancing entrepreneurship, or introducing digital technologies in the classroom. Technological innovation is related to the use of the latest technologies and equipment in the market.  (Required field) Social Implications: This study opens new venues for research in the area of VET, CVET and lifelong learning because of its implications in adjusting education and training to the requirements of the labor market and improving students’ employability and helping them develop or design their personal projects and professional trajectory. The processes described in this article could be transferred to other contexts and in all types of activiiesy or initiatives in lifelong learning. Originality/value: This study contributes to fill a gap in the scientific literature, because innovation in the area of continuing vocational and education training and even in lifelong learning is scarce. Another contribution of this article is the focus on innovation, which is one of the main priorities for the EU in the area of Education and Training, and aso in the US, because of its contribution to economic growth and competitivity.  (Required field)","PeriodicalId":45252,"journal":{"name":"Intangible Capital","volume":"16 1","pages":"370-386"},"PeriodicalIF":1.2,"publicationDate":"2018-05-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85142629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The role of patron dining experience and emotions on relationship quality in chain restaurant industry","authors":"Ying Tuan Lo, S. Awang, A. Jusoh, K. Nor, Khairiah Soehod","doi":"10.3926/IC.1120","DOIUrl":"https://doi.org/10.3926/IC.1120","url":null,"abstract":"Purpose: This paper investigates the role of patron dining experience (PDE) and emotions on relationship quality in the chain restaurant industry. Design/methodology: Stratified random sampling method was used where questionnaires were distributed to the respondents in 16 selected ‘Kopitiam’ outlets throughout Malaysia. The empirical findings from 316 customers of those outlets were examined using Partial Least Squares (PLS). Findings: The findings provide strong evidence of the relationships between PDE and emotions with relationship quality, where relationship quality in turn is an essential determinant of customer loyalty. Research limitations/implications: The sample of this study was obtained from a single local chain restaurant in Malaysia. Practical implications: The findings of this study highlighted the importance for service firms, generally those in the restaurant industry to strengthen the relationship with their customers in pursuit of better competitive advantage and long-term profit. Originality/value: This study contributes to theoretical knowledge by providing an empirical study on the effect of emotions construct towards the formation of relationship quality within the hospitality industry context.","PeriodicalId":45252,"journal":{"name":"Intangible Capital","volume":"22 1","pages":"357-369"},"PeriodicalIF":1.2,"publicationDate":"2018-05-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82265416","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Behaviour of culinary tourists: A segmentation study of diners at top-level restaurants","authors":"Natalia Daries, E. Cristóbal-Fransi, Berta Ferrer-Rosell, Estela Marine-Roig","doi":"10.3926/IC.1090","DOIUrl":"https://doi.org/10.3926/IC.1090","url":null,"abstract":"Aim: The main aim of this research is to characterize the tourists visiting top-level restaurants to ascertain the profile of this type of customer, their behaviour and their influence on the destinations where they are located. Design/methodology : During the months of July to December 2016, a survey was conducted on a sample of 187 tourists who had visited Michelin-starred restaurants in order to highlight the most valued aspects during the process of choosing, consulting and booking the top-level restaurant service. Contributions and results: The results reveal the existence of two segments whose behaviour is different, where the individuals of the first consider the culinary experience as the main reason for their tourist visit to the destination. In contrast, the second segment considers that their visit to the destination is the main reason for their tourism. Moreover, the diners from both segments display different behaviour in terms of their post-purchase, recommendation and intention to return behaviour and the perception of the status with which their visit to the restaurant provides them. Limitations: The main limitation of this study is the fact that only the responses of tourists who have visited top-level restaurants in Spain have been studied. Practical implications: The results of this study may help both the managers of restaurants of a certain level and the public authorities responsible for tourism to make decisions, since these types of restaurants are becoming tourist resources of the first order.  Social implications: Knowledge of the diner could facilitate the optimal management of the restaurant and help orient it as a tourist resource. In certain areas such a resource can become a pole of tourist attraction and contribute towards territorial balance thanks to the positive externalities it generates in the territory where such establishments are located. Added value: The present research focuses on the study of the behaviour of the culinary tourist in an increasingly popular type of tourism with high added value. Culinary tourism is also enormously important in the economy of the destination and for territorial development.  Therefore, this work may be of interest both for public authorities and the managers of this type of restaurant, and to create synergies between the two. This work comes to fill a gap in the literature of segmentation in the restoration, since there are few research that focus on segmentation according to consumer's motivations and perceptions, and none focus on its relationship to tourism at the destination.","PeriodicalId":45252,"journal":{"name":"Intangible Capital","volume":"62 1","pages":"332-355"},"PeriodicalIF":1.2,"publicationDate":"2018-04-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80710980","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Do business games foster skills? A cross-cultural study from learners' views","authors":"A. Hernández-Lara, Enric Serradell-Lopez, Àngels Fitó-Bertran","doi":"10.3926/IC.1066","DOIUrl":"https://doi.org/10.3926/IC.1066","url":null,"abstract":"Purpose: This study seeks to analyse students’ perception of the effectiveness of business games as an e-learning method in management training. This analysis of games’ effectiveness is centred in the generic and managerial skills acquired, through the comparison of students’ opinions in different cultural contexts within Europe. Design/methodology/approach: The analysis focuses on 120 management students at postgraduate level who use the same business game at different universities in five European countries:  Spain, Ireland, Portugal, Italy and Germany. Findings: The results indicate that students positively assessed the generic and specific managerial skills fostered by the business game. The generic skills most valued were information and decision-making, and leadership. Regarding the specific skills, the most valued were management skills and the least valued, skills related to planning and the acquisition of theoretical knowledge. However, significant differences were found between students in different cultural contexts and education systems in the case of certain specific managerial skills. Practical implications: This finding suggests that the students’ perception of how a business game helps them acquire specific managerial skills is influenced by cultural aspects and previous exposure to experiential learning, which determine that the teachers’ role and the teaching process should be adapted to the students’ learning model. Originality/value: With this study, a better knowledge about the students’ perception of this e-learning method is obtained, not just considering a specific educational environment, but comparing opinions of students from different cultural contexts, which adds value to the analyses developed.","PeriodicalId":45252,"journal":{"name":"Intangible Capital","volume":"1 1","pages":"315-331"},"PeriodicalIF":1.2,"publicationDate":"2018-04-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91334887","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Determining factors of women's careers in management: A typology proposal","authors":"Cristina G. Cachón","doi":"10.3926/IC.1191","DOIUrl":"https://doi.org/10.3926/IC.1191","url":null,"abstract":"Purpose: The objective of this paper is to identify a typology of the factors that determine the professional career of women in managerial positions, based on the different contributions made to the literature. Design/methodology/approach: A systematic literature review has been carried out, using Google Academic portal searches and ABI, SCOPUS and WOS databases, allowing the analysis of several articles. Findings: The professional career of women in managerial positions is determined by several factors that motivate or limit their professional development. These factors are commonly listed and described in the literature. However, there is no generally accepted classification of these factors. Therefore, as a result of this work, a typology is proposed that allows the classification of determining factors affecting the professional careers of women directors. Practical implications: This work has important future implications for researchers who intend to empirically contrast the proposed classification and analyze the factors in depth. It also has implications for business executives whose objective is to promote the role of women in positions of responsibility within organizations. Originality/value: This paper highlights the identification of the typologies that are necessary for the development of theories and research in the social sciences. It is important to categorize and describe factor classifications in order to understand them better, so as to be able to extrapolate a common theory for other research and to propose solutions in the business environment that allow breaking with the glass ceiling in senior management positions.","PeriodicalId":45252,"journal":{"name":"Intangible Capital","volume":"6 1","pages":"286-314"},"PeriodicalIF":1.2,"publicationDate":"2018-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87782011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Intellectual capital management: An approach to organizational practices in Ecuador","authors":"E. Claver-Cortés, P. Zaragoza-Sáez, Mayiya González Illescas","doi":"10.3926/IC.1158","DOIUrl":"https://doi.org/10.3926/IC.1158","url":null,"abstract":"Purpose: The present study has as its aim to identify the organizational management practices that involve intellectual capital as facilitators of innovation in its diverse formats, in Ecuador-based shrimp exporting companies. Design/methodology: The research of a qualitative nature was based on the Grounded Theory as a support for data analysis and collection. The personal interview was used in order to obtain the text corpus. The five resulting clusters served as the basis to apply inductive processes: open coding; axial coding; and selective coding, as a methodological activity meant to help interpret concepts and relationships. Findings: The organizational practices associated with intellectual capital in shrimp exporting companies are focused on structural and human capital management, where innovation has developed from the demands for the implementation of quality management systems in accordance with international regulations. Research limitations/implications: The main contribution made by the present study lies in establishing a primary reference framework for the design of strategic alternatives that involve strengthening intellectual capital as a way to generate sustainable competitive advantages in the companies belonging to this sector. Social implications: Shrimp exports, which stand out for being one of the most significant sources of income in Ecuador, contribute to local development by means of employment generation, mainly in rural communities. The exposure to organizational routines linked to intellectual capital provides a chance to come closer to the reality of this sector. This can prove useful for executives and public policy managers to prioritize an approach which influences the generation and maintenance of competitiveness at a firm level, and also impacts on the development of the regions where such business are located. Originality/value: Faced with the absence of works applied to this sector, the present work explores the reality of shrimp exporting companies, seeking to define a framework for the understanding of intellectual capital management, which might eventually imply a reference point for the design of strategies aimed at strengthening competitive positioning.","PeriodicalId":45252,"journal":{"name":"Intangible Capital","volume":"21 1","pages":"270-285"},"PeriodicalIF":1.2,"publicationDate":"2018-03-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85263975","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A technology transfer strategy based on the dynamics of the generation of intellectual property in Latin-America","authors":"Hermann Fuquen, E. Escobar","doi":"10.3926/IC.873","DOIUrl":"https://doi.org/10.3926/IC.873","url":null,"abstract":"Purpose: Latin American countries have adopted different models of units or transfer offices associated with improved competitiveness; however, it is unclear whether they have been successful or if they have been designed while taking into account the context and particularities of the region. This article aims to summarize the concept of transfer offices and the context of the generation of knowledge through patents in Latin America, and identify strategies that have been suggested in the literature to set up and operate this type of offices, based on the Latin American context. Design/methodology/approach: Through a systemic literature review, academic articles indexed in the ISI Web of Knowledge and Scopus databases were analyzed to identify the literature related to the context of technology transfer and transfer offices. We cited and analyzed in depth a total of 40 articles. For a review of the Latin American context, 29 documents were reviewed and referenced. Previous documents were taken from specialized networks of the Scientific Information System REDALCYT and libraries of universities, such as the Universidad Nacional Autonoma de Mexico (UNAM) and the Universidad Nacional de Colombia, among others. Additionally, we added reports and publications by the Economic Commission for Latin America and the Caribbean (CEPAL), and REDEMPRENDIA. Statistical data provided by the World Intellectual Property Organization (WIPO) were used for the analysis of patent generation cases in Latin American countries. Subsequently, the literature of the systematic review was compared with studies by authors and Latin American entities, which give a regional context to this work. Finally, strategies were discussed and identified for the consolidation of transfer offices that impact the generation of knowledge in the region. Findings: The results of the literature review conducted revealed that several authors have proposed extensive mechanisms for transfer offices in Latin America that reject the general practices based on patent generation, due to the low generation of patents in the region. These mechanisms permit the generation and transfer of knowledge through different means. Therefore, the results of this article allow for a definition of strategies that has been adjusted to the reality and needs of Latin America, in order to consolidate the transfer offices. Originality/value: The contribution made by this article is focused on identifying possible strategies for consolidating transfer offices that contribute to the technological development of Latin American countries, taking into account the cultural context and limitations of the institutions of higher education.","PeriodicalId":45252,"journal":{"name":"Intangible Capital","volume":"16 1","pages":"203-252"},"PeriodicalIF":1.2,"publicationDate":"2018-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78680653","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}