Normalizing difference: Emotional intelligence and diversity management competence in healthcare managers

IF 1 Q4 MANAGEMENT

Intangible Capital Pub Date : 2018-05-23 DOI:10.3926/IC.1050

Adebukola E. Oyewunmi

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引用次数: 10

Abstract

Purpose : Diversity is synonymous with difference. The diverse workforce presents an array of complexities which necessitates the deployment of specific managerial competencies. Empirical evidences have indicated the role of emotional intelligence in the enhancement of abilities. Thus, this study investigated the relationship between emotional intelligence and diversity management competency amongst healthcare managers in Southwest Nigeria. Design : The descriptive survey method was adopted for the study. A total of 360 respondents completed the structured questionnaire titled Emotional Intelligence and Diversity Management Competency Questionnaire (EIDMCQ). Data was analyzed using descriptive and inferential statistics such as, Multiple Regression Analyses and Pearson Product Moment Correlation Statistical methods. Findings : A positive correlation was found between emotional intelligence and diversity management competency. Gender, ethnicity, and age, did not moderate the relationship between emotional intelligence and diversity management competency. Practical Implications : As difference is the reality of modern organizations, it is important to conceptualize it as normal and positive. Emotional intelligence is recommended as a critical tool to normalize the individual perceptions of difference. The re-assessment of the functions of managers must be followed by total commitment to capacity building in emotional intelligence, as well as the re-engineering of organizational and national cultures to promote equal opportunities, inclusion and diversity leveraging. Originality/value : This study pioneers research on emotional intelligence and diversity management competency in Nigeria’s public healthcare sector. It conceptualizes diversity management on an individual- managerial level. Practical interventions are provided to enhance the application of specific competencies to optimize a diverse workplace.

查看原文本刊更多论文

正常化差异:医疗保健管理者的情绪智力与多样性管理能力

目的:多样性是差异的同义词。多样化的劳动力呈现出一系列复杂性，需要部署特定的管理能力。经验证据表明，情绪智力在能力提升中的作用。因此，本研究调查情绪智力和多样性管理能力之间的关系在尼日利亚西南部的医疗保健经理。设计:本研究采用描述性调查法。共有360名受访者完成了《情绪智力与多样性管理能力问卷》(EIDMCQ)。数据分析采用描述性和推理统计，如多元回归分析和Pearson积差相关统计方法。研究发现:情绪智力与多元化管理能力之间存在显著正相关。性别、种族和年龄对情绪智力和多样性管理能力之间的关系没有调节作用。实际含义:由于差异是现代组织的现实，因此将其概念化为正常和积极是很重要的。情商被推荐为一种重要的工具来规范个体对差异的感知。在重新评估管理者的职能之后，必须全面致力于情商的能力建设，以及重新设计组织和国家文化，以促进机会平等、包容和多样性的利用。原创性/价值:本研究是尼日利亚公共医疗保健部门情商和多样性管理能力研究的先驱。它从个人管理的层面对多样性管理进行了概念化。提供了实际的干预措施，以增强特定能力的应用，以优化多样化的工作场所。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Intangible Capital MANAGEMENT-

CiteScore

1.50

自引率

16.70%

发文量

审稿时长

33 weeks

期刊介绍： The aim of Intangible Capital is to publish theoretical and empirical articles that contribute to contrast, extend and build theories that contribute to advance our understanding of phenomena related with management, and the management of intangibles, in organizations, from the perspectives of strategic management, human resource management, psychology, education, IT, supply chain management and accounting. The scientific research in management is grounded on theories developed from perspectives taken from a diversity of social sciences. Intangible Capital is open to publish articles that, from sociology, psychology, economics and industrial organization contribute to the scientific development of management and organizational science. Intangible Capital publishes scholar articles that contribute to contrast existing theories, or to build new theoretical approaches. The contributions can adopt confirmatory (quantitative) or explanatory (mainly qualitative) methodological approaches. Theoretical essays that enhance the building or extension of theoretical approaches are also welcome. Intangible Capital selects the articles to be published with a double bind, peer review system, following the practices of good scholarly journals. Intangible Capital publishes three regular issues per year following an open access policy. On-line publication allows to reduce publishing costs, and to make more agile the process of reviewing and edition. Intangible Capital defends that open access publishing fosters the advance of scientific knowledge, making it available to everyone. Intangible Capital publishes articles in English, Spanish and Catalan.