Journal of Patient Experience最新文献_第7页

Patient-Clinician Communication During Cardiology Telemedicine Consultations: A Feasibility Study. 心脏病远程医疗会诊期间患者与医生之间的交流：可行性研究。

IF 1.6

Journal of Patient Experience Pub Date : 2024-11-03 eCollection Date: 2024-01-01 DOI: 10.1177/23743735241293618

Timethia J Bonner, Bryant Noss, Sharonne N Hayes, Katie Ennis, David O Warner, Skye Buckner, Adam J Milam

{"title":"Patient-Clinician Communication During Cardiology Telemedicine Consultations: A Feasibility Study.","authors":"Timethia J Bonner, Bryant Noss, Sharonne N Hayes, Katie Ennis, David O Warner, Skye Buckner, Adam J Milam","doi":"10.1177/23743735241293618","DOIUrl":"10.1177/23743735241293618","url":null,"abstract":"While studies have evaluated the utility of telehealth in replacing in-person clinical encounters, there is a dearth of literature examining the quality of patient-physician communication with telehealth encounters. Accordingly, this study assessed the feasibility of using virtual cardiology clinical encounters to examine patient-physician interaction, communication, and perceptions of the clinical encounter. Telemedicine cardiology clinical encounters were audio- and video-recorded following the encounter, patients, and cardiologists completed an electronic survey to assess perceptions of the encounter. Qualitative analysis of the communication and statistical analysis of the survey data was conducted, providing descriptive data. The study included 11 patient-physician dyads; all patients were non-Hispanic White. Cardiologists were more racially and ethnically diverse (63% Asian). Most patients agreed telemedicine was comparable to in-person encounters (85.7%), with all cardiologists reporting that patients appeared satisfied with the encounter. We utilized an assessment tool to examine patient-physician communication in the recorded virtual encounters. This study suggests examining patient-physician communication using virtual clinical encounters is feasible, although there are barriers that need addressing for larger studies.","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"11 ","pages":"23743735241293618"},"PeriodicalIF":1.6,"publicationDate":"2024-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11533301/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142576997","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Association Between Patient-Reported Enablement and Customer Satisfaction in 140 055 Primary Care Patients After Doctor Appointment. 140 055 名初级保健患者就诊后的患者报告能力与客户满意度之间的关系。

IF 1.6

Journal of Patient Experience Pub Date : 2024-10-30 eCollection Date: 2024-01-01 DOI: 10.1177/23743735241293631

Antti-Jussi Ämmälä, Simo Taimela

{"title":"Association Between Patient-Reported Enablement and Customer Satisfaction in 140 055 Primary Care Patients After Doctor Appointment.","authors":"Antti-Jussi Ämmälä, Simo Taimela","doi":"10.1177/23743735241293631","DOIUrl":"10.1177/23743735241293631","url":null,"abstract":"Customer satisfaction and enablement are key facets of healthcare quality. We examined their interplay within a large sample of predominantly working-age primary care patients. Our dataset encompasses 140 055 customer satisfaction reports, with concurrently gathered measures of patient enablement, delivered after doctor appointments. We used the customer satisfaction (CSAT) score and the patient enablement instrument (PEI). Additionally, we assessed 3 dimensions of customer satisfaction in conjunction with the CSAT score and calculated a sum score. Age and gender were included as covariates. Our findings from linear regression analyses are twofold: (1) customer satisfaction and enablement are interconnected, yet they maintain a degree of distinctiveness, as indicated by a beta coefficient of 0.45 on a 5-point scale, and (2) within the customer experience on a dichotomous scale, negative experiences exert a more substantial impact (betas between -0.77 and -0.97) on enablement than positive experiences (betas between 0.24 and 0.40). In addition, a dose-response relationship was observed between the sum of customer experiences and PEI. Ensuring that patients' voices are acknowledged, their queries are addressed, and they have comprehensible guidance regarding the progression of their treatment, are fundamental aspects of interactions with patients.","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"11 ","pages":"23743735241293631"},"PeriodicalIF":1.6,"publicationDate":"2024-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11528676/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142568424","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Five-Dimension Patient Experience Model and Its Applications in Healthcare Using the Example of Spinal Cord Injury and COPD. 以脊髓损伤和慢性阻塞性肺病为例，介绍五维患者体验模型及其在医疗保健领域的应用。

IF 1.6

Journal of Patient Experience Pub Date : 2024-10-30 eCollection Date: 2024-01-01 DOI: 10.1177/23743735241293965

Carlos Bezos Daleske

引用次数: 0

The Wounded Healer in Shared Traumatic Reality After the Seventh of October Attack: "That the Personal World and the Professional World are Shattered". 十月七日袭击事件后共同创伤现实中的伤愈者："个人世界和职业世界都已破碎"。

IF 1.6

Journal of Patient Experience Pub Date : 2024-10-29 eCollection Date: 2024-01-01 DOI: 10.1177/23743735241292989

Liraz Cohen-Biton

{"title":"The Wounded Healer in Shared Traumatic Reality After the Seventh of October Attack: \"That the Personal World and the Professional World are Shattered\".","authors":"Liraz Cohen-Biton","doi":"10.1177/23743735241292989","DOIUrl":"10.1177/23743735241292989","url":null,"abstract":"In Shared Traumatic Reality (STR), therapists and patients face similar threats, leading to increased stress and blurred personal-professional boundaries for healthcare providers. It impacts everyone in the community, as witnessed in the southern region of Israel. The challenge for caregivers aiding displaced individuals was unique-providing therapy while caring for their children. STR poses challenges but also growth opportunities. Experiencing trauma firsthand offers insights, fostering professional and personal development. Despite the difficulties of handling loss and traumatic stories, this reality demands new coping mechanisms for healthcare providers to grow through adversity. Community involvement aids professional empowerment amidst STR, reinforcing therapists' identification with patients. This new reality reveals remarkable resilience among those who endured tragedies, offering lessons in vicarious resilience. The concept of the wounded healer (WH) reflects how personal trauma can enhance therapeutic abilities by profoundly empathizing with patients' pain. Navigating personal hardships is crucial to avoid projecting onto patients during therapy. The WH's identification with patient trauma strengthens the therapeutic bond, leading to better outcomes.","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"11 ","pages":"23743735241292989"},"PeriodicalIF":1.6,"publicationDate":"2024-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11528677/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142568719","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Gaining Insights Into Patients' Experiences of Remote Diagnostic Screening for Chronic Kidney Disease in Patients With Diabetes. 深入了解患者对糖尿病患者慢性肾病远程诊断筛查的体验。

IF 1.6

Journal of Patient Experience Pub Date : 2024-10-29 eCollection Date: 2024-01-01 DOI: 10.1177/23743735241293624

Carl Deaney, Danielle Reesby

{"title":"Gaining Insights Into Patients' Experiences of Remote Diagnostic Screening for Chronic Kidney Disease in Patients With Diabetes.","authors":"Carl Deaney, Danielle Reesby","doi":"10.1177/23743735241293624","DOIUrl":"10.1177/23743735241293624","url":null,"abstract":"Introduction: Chronic kidney disease (CKD) affects a significant portion of the UK population and is a pressing public health issue. Current screening methods have a low patient uptake rate. This retrospective study explores the patient experience of remote diagnostic screening. Objective: This article retrospectively analyses patient-reported experiences, focusing on at-home urinary screening to detect CKD. Intervention: Our primary care network commissioned a remote diagnostic service for adult patients with diabetes (Types I and II) who had not taken urinary albumin: creatinine ratio test within 12 months. Patients were provided with an at-home kit and guided by a smartphone application. Qualitative clinical data was collected during screening, with a questionnaire capturing patients' experiences. Impact: A total of 60% of eligible patients performed testing, and 35% were detected to have abnormal results. A total of 80% of patients preferred remote screening. Conclusions: This study provides evidence for remote CKD screening and opens avenues for innovation. Most patients reported a positive experience, underscoring the potential of this approach to improve health outcomes, especially in higher-risk populations.","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"11 ","pages":"23743735241293624"},"PeriodicalIF":1.6,"publicationDate":"2024-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11523146/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142548221","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Prehospital Patient and Family Aftercare Service in Helicopter Emergency Medical Services: A Patient's Perspective. 直升机紧急医疗服务中的院前病人和家属善后服务：病人的视角。

IF 1.6

Journal of Patient Experience Pub Date : 2024-10-29 eCollection Date: 2024-01-01 DOI: 10.1177/23743735241293403

Chris Rolfe, Stuart Plumbley, Sarita Taneja, Joanne Griggs

{"title":"Prehospital Patient and Family Aftercare Service in Helicopter Emergency Medical Services: A Patient's Perspective.","authors":"Chris Rolfe, Stuart Plumbley, Sarita Taneja, Joanne Griggs","doi":"10.1177/23743735241293403","DOIUrl":"10.1177/23743735241293403","url":null,"abstract":"Over the past decade the medical profession has witnessed patient and family aftercare becoming increasingly rooted within a patient-centric approach. Furthermore, there has been strong consensus within the Helicopter Emergency Medical Service (HEMS) sector for a Patient and Family Aftercare Service (PFAS) at Air Ambulance Charity Kent Surrey Sussex to further support an individual's experience from their core primary retrieval, through to the rehabilitation experience. This patient narrative highlights key interconnections between HEMS and an aftercare team that are important to the patient experience. Firstly, the clinical team provide prompt and expert medical intervention, which is crucial in managing critical injury and illness at the scene of an injury. Secondly, the narrative explores the emotional support provided by the healthcare professionals. Thirdly, the role of the support network, comprising of family, friends, and the wider community is discussed as integral for both physical and emotional rehabilitation post-incident. Furthermore, the narrative highlights that ongoing engagement from PFAS is important to continued rehabilitation and enhanced quality of life.","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"11 ","pages":"23743735241293403"},"PeriodicalIF":1.6,"publicationDate":"2024-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11528659/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142568573","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Using Care Navigation to Improve Patient-Reported Outcomes Among Older Adult Patients: Preliminary Results From a Pilot Study. 利用 "护理导航 "改善老年患者的患者报告结果：试点研究的初步结果。

IF 1.6

Journal of Patient Experience Pub Date : 2024-10-15 eCollection Date: 2024-01-01 DOI: 10.1177/23743735241272152

Paige Coyne, Laura Susick, Lonni Schultz, Sara Santarossa, Philesha Gough, Shetoya Rice, Nubia Brewster, Rob Behrendt, Veronica Bilicki

{"title":"Using Care Navigation to Improve Patient-Reported Outcomes Among Older Adult Patients: Preliminary Results From a Pilot Study.","authors":"Paige Coyne, Laura Susick, Lonni Schultz, Sara Santarossa, Philesha Gough, Shetoya Rice, Nubia Brewster, Rob Behrendt, Veronica Bilicki","doi":"10.1177/23743735241272152","DOIUrl":"10.1177/23743735241272152","url":null,"abstract":"Navigating health and social care in the United States can be difficult for people of all ages, but older adults often have multiple health problems, chronic illnesses, and disabilities that can increase the complexities of their care. To assist older adult patients and/or their caregivers with coordinating care, and providing information, advocacy, and resources, Henry Ford Health (HFH) implemented a Senior Care Navigation Program (SCNP). Older HFH patients or their caregivers were referred to the SCNP either by a provider or another member of their care team. A senior navigator (SN) then reached out to the patient/caregiver by telephone to discuss the SCNP and their support/care needs. The SN scheduled follow-up calls as needed. Patients/caregivers enrolled in Phase 1 of this pilot program were given the option to join the evaluation group. These patients were interviewed by an independent research interviewer at baseline, 3-, 6-, and 9-month post initial contact to complete 5 patient-reported outcomes measures. Our Phase 1 pilot has demonstrated significant improvements in the EQ5D (health-related quality of life) and two patient-reported outcomes measurement information system (PROMIS) measures (depression and anxiety) suggesting that the SCNP program at HFH is having a positive impact on older adult patients' health and well-being. In Phase 2, we will further evaluate the impact of the SCNP on healthcare utilization.","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"11 ","pages":"23743735241272152"},"PeriodicalIF":1.6,"publicationDate":"2024-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11526257/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142559072","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Associations of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Survey Scores with Interventions and Site, Provider, and Patient Factors: A Systematic Review of the Evidence. 医疗保健提供者和系统消费者评估（CAHPS）临床医生和团体调查得分与干预措施及医疗机构、提供者和患者因素的关系：证据的系统回顾。

IF 1.6

Journal of Patient Experience Pub Date : 2024-10-13 eCollection Date: 2024-01-01 DOI: 10.1177/23743735241283204

Denise D Quigley, Marc N Elliott, Nabeel Qureshi, Zachary Predmore, Ron D Hays

{"title":"Associations of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Survey Scores with Interventions and Site, Provider, and Patient Factors: A Systematic Review of the Evidence.","authors":"Denise D Quigley, Marc N Elliott, Nabeel Qureshi, Zachary Predmore, Ron D Hays","doi":"10.1177/23743735241283204","DOIUrl":"https://doi.org/10.1177/23743735241283204","url":null,"abstract":"Patient experience is a key aspect of care quality. Since the 2007 release of the Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CG-CAHPS) survey, no systematic review of factors associated with CG-CAHPS scores has been reported. We reviewed 52 peer-reviewed English language articles published in the United States using CG-CAHPS data. We followed the Preferred Reporting Items for Systematic Reviews and Meta-Analysis guidelines and used the Checklist for Analytical Cross-Sectional Studies. We identified several interventions (eg, adding a care coordinator focused on chronic care management) associated with improved overall provider rating and 2 interventions (eg, peer shadow coaching) that improved provider communication scores. Studies evaluating the implementation of patient-centered medical homes or patient-reported outcomes found mixed results. We identified site-level factors (eg, better team communication) and provider-level factors (eg, physician empathy) associated with better patient experience. In contrast, patient-level factors (eg, medication adherence) found mixed associations with patient experience. Policymakers, clinicians, and healthcare leaders can leverage this evidence for quality improvement efforts and interventions supporting patient-centered care.","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"11 ","pages":"23743735241283204"},"PeriodicalIF":1.6,"publicationDate":"2024-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11472368/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142477221","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Exploring Factors Influencing Orthopedic Patients' Willingness to Recommend a Hospital: Insights From a Cross-Sectional Survey. 探讨影响骨科患者推荐医院意愿的因素：一项横断面调查的启示。

IF 1.6

Journal of Patient Experience Pub Date : 2024-10-07 eCollection Date: 2024-01-01 DOI: 10.1177/23743735241282706

Merav Ben Natan, David Maman, Milana Avramov, Galina Shamilov, Yaron Berkovich

{"title":"Exploring Factors Influencing Orthopedic Patients' Willingness to Recommend a Hospital: Insights From a Cross-Sectional Survey.","authors":"Merav Ben Natan, David Maman, Milana Avramov, Galina Shamilov, Yaron Berkovich","doi":"10.1177/23743735241282706","DOIUrl":"https://doi.org/10.1177/23743735241282706","url":null,"abstract":"Patient satisfaction and the willingness to recommend a hospital are critical for healthcare quality improvement. This study focuses on orthopedic patients, recognizing their unique healthcare experiences. We aimed to explore factors influencing orthopedic patients' willingness to recommend the hospital, considering various demographic and clinical variables. A cross-sectional survey of 200 orthopedic patients hospitalized between July and December 2023 in north-central Israel was conducted. Results revealed a positive association between age and willingness to recommend (odds ratio [OR] = 2.44), while emergency department stay length showed a negative association (OR = 0.58). Satisfaction with hospital care positively influenced the willingness to recommend (OR = 1.96). Gender, comorbidities, and hospital stay length did not significantly impact willingness to recommend. The study highlights the role of satisfaction and the impact of extended emergency department stays, emphasizing the need for nuanced strategies to optimize orthopedic patient experiences. Valuable insights are offered for healthcare providers and policymakers.","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"11 ","pages":"23743735241282706"},"PeriodicalIF":1.6,"publicationDate":"2024-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11459489/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142394035","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How do Patients and Managers Value Gold Standard Elements in Primary Health Care. 患者和管理者如何重视初级医疗保健中的黄金标准要素。

IF 1.6

Journal of Patient Experience Pub Date : 2024-10-03 eCollection Date: 2024-01-01 DOI: 10.1177/23743735241282702

G Gálvez, M L Jimenez, R Manzanera, A Ávalos, M De Castro, I Moral, A Iruela

{"title":"How do Patients and Managers Value Gold Standard Elements in Primary Health Care.","authors":"G Gálvez, M L Jimenez, R Manzanera, A Ávalos, M De Castro, I Moral, A Iruela","doi":"10.1177/23743735241282702","DOIUrl":"10.1177/23743735241282702","url":null,"abstract":"The study explores how Primary Health Care Team managers in Catalonia assess the gold standard criteria for excellence in Primary Health Care and whether there are differences in evaluations between the best and worst-rated centers by patients in a patient experience survey included in the Catalan Satisfaction Survey Plan (PLAENSA). The researchers used mixed methods to analyze 12 interviews done to Primary Care Team (PCT) managers. Interviews were transcribed and analyzed, yielding three themes and 12 subthemes. A Likert-type questionnaire was also used to compare results. Scores were observed between 4.8 and 3.5 regarding a constant relationship with the patient (longitudinality), and patient's experience, respectively. All managers highlight accessibility, nursing management, and administrative support as essential to patient experience. No significant differences exist in PCT's scores or gold standard element application. Disposing of good accessibility, crucial in Primary Health Care management, an administrative team, and efficiently prepared and motivated professionals, are key elements to a patient's experience in Primary Health Care. Contrary to other studies, interviewees described better accessibility in rural centers, which is likely why they are better valued by patients.","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"11 ","pages":"23743735241282702"},"PeriodicalIF":1.6,"publicationDate":"2024-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11526219/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142559070","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0