Nankai Business Review International最新文献

{"title":"Leveraging joint distribution in urban express delivery to lessen environmental impacts: a case study","authors":"Jiangtao Hong, Chenlin Zhan, K. Lau","doi":"10.1108/nbri-08-2021-0060","DOIUrl":"https://doi.org/10.1108/nbri-08-2021-0060","url":null,"abstract":"\u0000Purpose\u0000This paper aims to explore the use of joint distribution to reduce environmental cost of express delivery in urban logistics.\u0000\u0000\u0000Design/methodology/approach\u0000An optimization model was developed to help design the joint distribution network. A real case in Songjiang University Town of Shanghai, China, was used to explore empirically the potential benefit of the design. Performance of the proposed joint distribution was compared with that of the current distribution design using separate deliveries.\u0000\u0000\u0000Findings\u0000The findings show that, using joint distribution in express delivery, a significant saving in economic cost (up to a reduction of 25%) and environmental cost (up to a reduction of 87%) can be achieved.\u0000\u0000\u0000Research limitations/implications\u0000This study provides a reference for joint distribution network design for last-mile delivery in urban logistics.\u0000\u0000\u0000Practical implications\u0000Express delivery companies can explore the use of joint distribution to reduce operating cost and increase distribution efficiency of the industry.\u0000\u0000\u0000Social implications\u0000Joint distribution can facilitate maximization of vehicle utilization and reduction of delivery trips. This will help reduce fuel consumption, carbon emission, as well as other externalities, such as noise and traffic congestion.\u0000\u0000\u0000Originality/value\u0000Research in joint distribution to date focuses mainly on reduction in operating cost only. Consideration of environmental impact is relatively limited. This paper fills the gap in the literature by using a real case to illustrate the significant benefit of joint distribution in reducing the negative impact of urban logistics on the environment.\u0000","PeriodicalId":44958,"journal":{"name":"Nankai Business Review International","volume":" ","pages":""},"PeriodicalIF":2.8,"publicationDate":"2022-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42222384","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Retail store entry and online consumer search: the role of cognitive versus physical search costs","authors":"Xiang Gao, Bin Li","doi":"10.1108/nbri-01-2022-0006","DOIUrl":"https://doi.org/10.1108/nbri-01-2022-0006","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Relatively little research explicitly considers how a firm’s channel decisions affect consumer tradeoffs between the cognitive costs of online search and the physical costs of visiting a retail store. This study aims to argue that opening a new retail store affects both cognitive and physical search costs, but that the magnitude of these effects depends on the location of the consumer relative to the new store. In addition, individual differences in consumers’ cognitive costs that should moderate these effects.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This study takes the opening of multiple retailer stores on the same day as the nature experiment. Combining with data from other sources, this study tests the hypotheses using conditional logit for the correction of incidental problem in the traditional fix-effect logit model. Endogeneity issue is tested with the control function approach.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>This study finds that opening a new store leads to a 136% increase in the odds of online visiting by consumers who live in the broader metropolitan area of the new store, while it leads to a 43% decrease in the odds of online visiting by consumers who live in the nearby shopping region. However, the effect of store entry on increasing website search is weaker for consumers who are more loyal, and the effect of store entry on decreasing website search is weaker for consumers who are more efficient in searching online.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study adds to prior research by identifying when, and for which consumers, opening a physical store has complimentary versus substitutive effects on online search behavior.</p><!--/ Abstract__block -->","PeriodicalId":44958,"journal":{"name":"Nankai Business Review International","volume":"87 1","pages":""},"PeriodicalIF":2.8,"publicationDate":"2022-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138515005","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Control transfer and old shareholder governance of the “seller”: who hinders the management retention?","authors":"Yan Wang, Rong Dai, Shufang Xu, L. Luo","doi":"10.1108/nbri-12-2021-0083","DOIUrl":"https://doi.org/10.1108/nbri-12-2021-0083","url":null,"abstract":"\u0000Purpose\u0000Under the background of China’s initial public offering approval system, the buyer may acquire the listed company more for the purpose of obtaining listing qualification, and the operation performance of target company may not be the main motivation for evaluating and replacing the management, which may breed the self-interest motivation of the management to collude with the buyer to lower the price to continue to stay in office. Further, if the management and the buyer collude successfully and achieve retention by reducing the transfer price of control and sacrificing the interests of the “seller,” it is worth discussing whether the old shareholders of the “seller” existing in the firm can prevent the self-interest management from continuing to remain in office through effective corporate governance mechanism.\u0000\u0000\u0000Design/methodology/approach\u0000Taking A-share listed companies with control transfer from 2000 to 2017 as sample, this paper investigates the strategy, path and retention consequence of the target company’s market selected top management who collude with the new controlling shareholder to avoid the risk of being taken over by control transfer.\u0000\u0000\u0000Findings\u0000This research explores that negative earnings management behavior may reduce the real premium of control transfer after deducting the “shell value.” The lower the real premium of control transfer after deducting the “shell value,” the higher the probability of management retention after control transfer. This paper also reveals that the real premium of control transfer after deducting the “shell value” plays complete mediation role between the negative earnings management behavior of the management and their own retention. The mediation effect of “collusion and price reduction” in the control transfer will be inversely moderated by the governance mechanism of noncontrolling shareholders including the old shareholders of the seller.\u0000\u0000\u0000Originality/value\u0000This paper not only constitutes a supplement to the existing literature but also provides empirical evidence for standardizing the control transfer behavior of listed companies, and making good use of the old shareholders of the seller to improve corporate governance and alleviate agency conflict after control transfer.\u0000","PeriodicalId":44958,"journal":{"name":"Nankai Business Review International","volume":" ","pages":""},"PeriodicalIF":2.8,"publicationDate":"2022-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45904504","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How human–computer interaction perception affects consumer well-being in the context of online retail: from the perspective of autonomy","authors":"Pengyi Shen, Demin Wan, Jinxiong Li","doi":"10.1108/nbri-03-2022-0034","DOIUrl":"https://doi.org/10.1108/nbri-03-2022-0034","url":null,"abstract":"\u0000Purpose\u0000In recent years, the application of artificial intelligence and digital technology has increasingly become a priority for online retailers. It is crucial to choose a way to make use of human–computer interaction (HCI) design to exert the positive influence of intelligent technology on consumer welfare. Despite the increasing use of HCI design in online retail context, there remain limitations in their effect of consumer well-being improvement. Although there is extensive literature in the field of consumer well-being improvement, few studies have empirically examined how HCI design drives the improvement of consumer well-being in the online retail context. Therefor, this study aims to deeply and systematically analyze the psychological mechanism between HCI and consumer well-being in the online retail environment.\u0000\u0000\u0000Design/methodology/approach\u0000The empirical analysis is based on data collection of 476 samples of online shoppers through the online survey method. From the perspective of autonomy, this study deeply analyzes the influence mechanism of different dimensions of HCI perception on consumer well-being.\u0000\u0000\u0000Findings\u0000The results indicated that autonomy plays a positive intermediary role in the impact of perceived connectivity, perceived personalization, perceived control and perceived responsiveness on the eudaimonia and hedonic enjoyment. Also, it revealed that psychological resistance negatively regulates the impact of perceived connectivity, perceived personalization and perceived control on autonomy, while experience purchase positively regulates the impact of autonomy on hedonic enjoyment.\u0000\u0000\u0000Originality/value\u0000This paper expands the research situation of consumer well-being by making integration of the dual structure of subjective well-being and psychological well-being to define the psychological mechanism and boundary conditions of the impact of HCI perception on consumer well-being. The main contribution of this study is to provide enlightenment for online retail enterprises to improve HCI design and help consumers enhance long-term well-being.\u0000","PeriodicalId":44958,"journal":{"name":"Nankai Business Review International","volume":" ","pages":""},"PeriodicalIF":2.8,"publicationDate":"2022-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42623921","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Synergetic mechanism of agricultural logistics ecosphere –the case study based on Jiangxi Taoxin","authors":"Y. Hu, Hui Shu","doi":"10.1108/nbri-10-2021-0071","DOIUrl":"https://doi.org/10.1108/nbri-10-2021-0071","url":null,"abstract":"\u0000Purpose\u0000As the saying goes, “food is heaven of people” the development of agriculture is not only related to the quality of human life but also profoundly affects the efficiency of economic operation. However, under the background of rapid economic and technological development, China’s agricultural modernization process is very slow and incompatible with the development trend of economic modernization. Therefore, it is particularly necessary to innovate the traditional agricultural development model to break through the bottlenecks encountered in the transformation process of agricultural modernization. The proposal of the agricultural logistics ecosphere is to solve the problems of poor industrial linkage, low technical level and backward operation mode in the development process of traditional agriculture, and it is an important starting point for agricultural supply-side structural reform. This study aims to answer three questions in three aspects, namely, what is the agricultural logistics ecosphere, analyzes the general composition of the agricultural logistics ecosphere and how the subjects of the agricultural logistics ecosphere cooperate. It also puts forward suggestions for the coordinated development of the agricultural logistics ecosphere under the leadership of Taoxin. Also, it inspires the transformation of the agricultural development model in other regions and countries.\u0000\u0000\u0000Design/methodology/approach\u0000This study adopts a case study and a qualitative analysis method to collate the first-hand and secondary data obtained from the interview and form a tertiary coding. It explores the mechanism of coordinated development of the agricultural logistics ecosphere from four levels: goal synergy, resource synergy, ability synergy and benefit synergy.\u0000\u0000\u0000Findings\u0000First, the formation of the agricultural logistics ecosphere will not be achieved overnight, as operational management matures and ecosphere experiences the germination-development-mature evolution process. Second, target synergy is the foundation and premise for the formation of agricultural logistics ecosphere: to attract external resources with Taoxin characteristic core resources, to attract external resources to achieve synergy, to provide a guarantee for the realization of the maximum value of the agricultural logistics ecosphere and then to realize the interest synergy of internal and external subjects. Third, driving agricultural products upward in the “10 + 1” model: it is the core resource of the agricultural logistics ecosphere led by Taoxin and attracts external subjects to gather with core resources to further improve the value of the ecosphere. The improvement of the value of the ecosphere can broaden the ecosphere network. This is both an important construction of the ecosphere, and it is also the path choice of the coordinated development of the agricultural logistics ecosphere.\u0000\u0000\u0000Originality/value\u0000This study has a very important practical value and theoretical signif","PeriodicalId":44958,"journal":{"name":"Nankai Business Review International","volume":" ","pages":""},"PeriodicalIF":2.8,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48448698","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Predicting financial distress using the worst-practice-frontier data envelopment analysis model and artificial neural network","authors":"M. Fathi, H. Rahimi, M. Minouei","doi":"10.1108/nbri-01-2022-0005","DOIUrl":"https://doi.org/10.1108/nbri-01-2022-0005","url":null,"abstract":"\u0000Purpose\u0000The main purpose of this paper is to predicate financial distress using the worst-practice-frontier data envelopment analysis (WPF-DEA) model and artificial neural network.\u0000\u0000\u0000Design/methodology/approach\u0000In this study, a neural network technique was used to forecast inputs and outputs in the future time-period. Using a WPF-DEA model, financially distressed companies were identified based on the worst performance, and an improvement solution was provided for those decision-making units.\u0000\u0000\u0000Findings\u0000This study’s findings show that dynamic WPF-DEA has high predictability in corporate financial distress, and it can be used with high confidence. Based on the future time-period results, JOUSH & OXYGEN was predicted to be a financially distressed company in the two future time-periods.\u0000\u0000\u0000Originality/value\u0000In recent decades, globalization, technological changes and a competitive space have increased uncertainty in the economic environment. In such circumstances, economic growth certainly depends on correct decision-making and optimal allocation of resources. It can be done by introducing appropriate tools and models for assessing corporate financial conditions, including financial distress and bankruptcy.\u0000","PeriodicalId":44958,"journal":{"name":"Nankai Business Review International","volume":" ","pages":""},"PeriodicalIF":2.8,"publicationDate":"2022-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49569184","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Research on influencing factors of platform leadership in business ecosystem","authors":"Yi Zhang, Renhuai Liu, Haiquan Chen","doi":"10.1108/nbri-03-2022-0029","DOIUrl":"https://doi.org/10.1108/nbri-03-2022-0029","url":null,"abstract":"\u0000Purpose\u0000This paper aims to answer the following two questions: What are the affecting factors of platform leadership? How do the business ecosystem and unique attributes of platform enterprises affect the formation of platform leadership?\u0000\u0000\u0000Design/methodology/approach\u0000Based on the niche theory, this study used the grounded theory research methods to explore the strategic behavior of platform enterprises, analyze the characteristics of platform leadership and systematically explore the influencing factors of platform leadership based on four internet platform enterprises and their business ecosystem.\u0000\u0000\u0000Findings\u0000The result shows that the acquisition of platform leadership is closely related to the platform enterprises’ Niche, where they are located in the business ecosystem. Platform enterprises play the roles of the founder, coordinator, leader and arranger in the ecosystem, and there are four affecting factors of platform leadership: architecture foundation, connection and coordination, innovation leading and integrated expansion. The architecture foundation consists of four factors: platform architecture, installation base, intellectual property and network coverage; the connection and coordination contain five factors: interactive collaboration, multilateral user connection, information matching, neutral arbitration and mutualism; the innovation leading is composed of four factors: research and development investment, common components, complementary innovation, cross-border search and standard-setting; the integrated expansion includes resource orchestration, modular design, data collaboration, supportive enabling and scenario application.\u0000\u0000\u0000Originality/value\u0000This research constructs a framework of platform leadership with the influencing factors.\u0000","PeriodicalId":44958,"journal":{"name":"Nankai Business Review International","volume":" ","pages":""},"PeriodicalIF":2.8,"publicationDate":"2022-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44506450","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Humanoid intelligent robot (HIR) situation: research on the formation and influence of social value level substitution cha-xu pattern","authors":"Xiaofei Tang, Pan Zeng, Bing Sun, En-Chung Chang, Fagui Mei","doi":"10.1108/nbri-01-2022-0001","DOIUrl":"https://doi.org/10.1108/nbri-01-2022-0001","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>A humanoid intelligent robot (HIR) possessing a human-like appearance can undertake human jobs, interact, communicate and even transmit emotions to human beings. Such robots have gradually been integrated into people's daily life and production scenarios. However, it is unclear whether and by what mechanism HIRs can stimulate people’s risk perception and its impact on consumption attitudes. Based on the risk decision theory, this study aims to take the social value substitution attribute of a HIR as the incentive and analyzes the influence of social value substitution and risk perception on the customers’ consumption attitudes.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Three experiments were conducted to investigate the related questions about the social value substitution attribute of a HIR, its impact on risk perception and the customers’ consumption attitudes.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results reveal that physical labor, intellectual labor, friendship, kinship and the ego constitute the hierarchical elements of social value substitution. Among them, physical labor and intellectual labor pertain to the dimension of social function value substitution, while friendship, kinship and ego pertain to the dimension of social presence value substitution; social function value substitution and social presence value substitution affect the subjects’ risk perception positively, but the latter arouses a stronger risk perception; the 2 (risk perception of social function value: security/danger) × 2 (risk perception of social presence value: security/danger) condition corresponds to diverse consumption attitudes.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The results enrich the theories of the “cha-xu pattern” and “uncanny valley” and provide reference for the healthy development of the HIR industry.</p><!--/ Abstract__block -->","PeriodicalId":44958,"journal":{"name":"Nankai Business Review International","volume":"29 1","pages":""},"PeriodicalIF":2.8,"publicationDate":"2022-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138514991","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Choice of supermarkets as a marketing outlet for purchasing fresh agricultural products in urban Ghana","authors":"R. Bannor, Bismark Amfo, H. Oppong-Kyeremeh, Samuel Kwabena Chaa Kyire","doi":"10.1108/nbri-08-2021-0059","DOIUrl":"https://doi.org/10.1108/nbri-08-2021-0059","url":null,"abstract":"\u0000Purpose\u0000This paper aims to assess the choice of supermarkets for purchasing fresh agricultural products among urban consumers in Ghana.\u0000\u0000\u0000Design/methodology/approach\u0000Likert scale was used to investigate reasons for purchasing agricultural products from supermarkets, while heteroskedastic probit was used to estimate the determinants. Beta regression was used to examine the determinants of the proportion of food expenditure on raw/unprocessed agricultural products.\u0000\u0000\u0000Findings\u0000The principal reasons for purchasing agricultural products from supermarkets are convenience, a guarantee of assorted products, high-quality products and food safety, constant supply of products, conducive shopping environment, excellent customer service and social influence. The probability of purchasing agricultural products from supermarkets is high for consumers who are either males, young, educated, high-income earners or salaried workers. Consumers residing closer to supermarkets have a greater probability of shopping for agricultural products from same. The proportion of food expenditure on unprocessed agricultural products increases with age but decreases with education and distance to local markets.\u0000\u0000\u0000Originality/value\u0000Few prior studies have investigated supermarket’s surge in developing countries and its connection with consumer food-outlet choice. Unfortunately, little is evident in the extant literature on consumers' choice of supermarkets as purchasing outlets for fresh agricultural products. Hence, this study closes the gap on consumers and fresh agricultural product purchases from supermarkets in Ghana. Results from the study will provide grounding evidence to supermarket owners to adjust their services to meet consumers’ needs and provide relevant information to evolving supermarkets or investors who may venture into the supermarket business on the attributes that influence consumers to use supermarkets as a purchasing outlet.\u0000","PeriodicalId":44958,"journal":{"name":"Nankai Business Review International","volume":" ","pages":""},"PeriodicalIF":2.8,"publicationDate":"2022-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42365844","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A diary and experience sampling method of performance pressure and service performance in service industry","authors":"Y. Ren, Biqian Zhang, Lei Zhao, Yinwei Bu","doi":"10.1108/nbri-05-2021-0034","DOIUrl":"https://doi.org/10.1108/nbri-05-2021-0034","url":null,"abstract":"\u0000Purpose\u0000Performance pressure is unavoidable in the career of any frontline employee in the service industry, yet the authors have little understanding of the dualistic nature of performance pressure. This study aims to distinguish between challenge performance pressures and hindrance performance pressure and to investigate the effect of challenge/hindrance performance pressure on in-role/extra-role service performance through distinct emotional-labor-strategy mechanisms.\u0000\u0000\u0000Design/methodology/approach\u0000Study 1 conducted exploratory and confirmatory factor analyses and developed a performance pressure scale. To test the predictive validity of this scale, Study 2 used data from 178 frontline employees based on diary and experience sampling spanning 18 consecutive calendar days.\u0000\u0000\u0000Findings\u0000Findings revealed that surface/deep acting mediated the relationship between hindrance/challenge performance pressure and in-role/extra-role service performance. Calling moderated the relationship between emotional labor and service performance. The relationship between surface acting and in-role service performance was weaker in the higher calling condition, whereas the relationship between deep acting and extra-role service performance was weaker in the higher calling condition.\u0000\u0000\u0000Practical implications\u0000Service organizations should motivate employees to preserve more challenge performance pressure rather than hindrance performance pressure through establishing a reasonable performance target system. Furthermore, organizations can encourage employees to provide more extra-role services for customers through establishing an emotional support system, so as to enhance customer satisfaction.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, this study is a pioneering effort to develop a dualistic performance pressure scale and explore the impact mechanism and boundary conditions of performance pressure on service performance in the presence of emotional labor.\u0000","PeriodicalId":44958,"journal":{"name":"Nankai Business Review International","volume":" ","pages":""},"PeriodicalIF":2.8,"publicationDate":"2022-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46078618","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}