{"title":"Tracing digital thyroid culture: building communities of support","authors":"Elizabeth J. Keller","doi":"10.1145/2379057.2379126","DOIUrl":"https://doi.org/10.1145/2379057.2379126","url":null,"abstract":"In this poster presentation, the author traces health communication in online spaces, especially conversations about hypothyroidism on Twitter. Specifically, the author looks at how participants on Twitter use the hashtag #hypothyroidism for patient agency and advocacy. The strength of ties between #hypothyroidism (the Twitter hashtag) and the actors necessary for its existence is also discussed. This poster presentation argues that Twitter can strengthen patient agency and advocacy in both online and offline relationships between hypothyroidism patients and healthcare professionals. Patient agency and advocacy is accomplished because Twitter helps to build communities of support between and among patients and professionals through the immediacy and accessibility of information.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121369341","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Knowledge workers and their use of publicly available online services for day-to-day work","authors":"Toni Ferro, D. Divine, M. Zachry","doi":"10.1145/2379057.2379068","DOIUrl":"https://doi.org/10.1145/2379057.2379068","url":null,"abstract":"Researchers and organizations have been endeavoring to determine if and how social media can be leveraged to support the day-to-day work of knowledge workers. This study discusses a survey of the use of publicly available online services by knowledge workers that highlights new ways of examining the social media in relation to day-to-day work. Specifically, we examine the use of social media by workers in a variety of contexts as well as analyzing social media at the component level, the level of services, instead of simply at the site level.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"422 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122723693","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
J. Stewart, N. Baker, S. Chaney, E. Hashimov, Elizabeth Imafuji, Brian J. McNely, Laura Romano
{"title":"A qualitative metasynthesis of activity theory in SIGDOC proceedings 2001-2011","authors":"J. Stewart, N. Baker, S. Chaney, E. Hashimov, Elizabeth Imafuji, Brian J. McNely, Laura Romano","doi":"10.1145/2379057.2379120","DOIUrl":"https://doi.org/10.1145/2379057.2379120","url":null,"abstract":"Activity theory has become an increasingly important theoretical framework for practitioners and researchers in a wide variety of fields. Offering a set of tools for exploring and theorizing everyday practice, activity theory has proven to be a useful lens for exploring how various artifacts and genres mediate social practices. This article systematically analyzes the use of activity theory by researchers publishing work in the ACM SIGDOC proceedings between 2001 and 2011. By paying attention to the cultural-historical situatedness of a given author, his or her terminology, and the ostensible function of activity theory within each piece, a more comprehensive understanding of the adaptive nature of activity theoretical approaches to design of communication emerges. And as activity theory continues to be used within disciplines relevant to design of communication, a framework for understanding both the previous and potential roles of activity theory in the scholarly literature is needed and is provided, in part, by our analysis.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128060270","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Understanding conceptualizations of anatomy: designing a browser for the foundational model of anatomy","authors":"M. Clarkson","doi":"10.1145/2379057.2379117","DOIUrl":"https://doi.org/10.1145/2379057.2379117","url":null,"abstract":"The Foundational Model of Anatomy (FMA) ontology is a reference ontology for the domain of human anatomy. Although the FMA has been developed as a computer-parsable resource that is intended to enable computers to reason about human anatomy, it is also important to present the FMA in a manner that can be more easily understood by humans. Current interfaces for accessing the FMA do not adequately reveal the structure of the FMA to the user, nor do they support intuitive navigation through the ontology. As the first step toward designing a new interface, this paper describes an extensive inquiry into conceptualizations of both anatomy and the FMA. This user-centered process led to a design that will serve as a basis for the implementation of a web-based browser.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"42 5","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120869472","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"30 years of documentation and the design of communication","authors":"S. Tilley","doi":"10.1145/2379057.2379085","DOIUrl":"https://doi.org/10.1145/2379057.2379085","url":null,"abstract":"This special panel session celebrates the 30th edition of the ACM SIGDOC conference. The panelists and moderator are all SIGDOC Chairs representing different eras in SIGDOC's rich history, from its humble beginnings in 1975 to the present. The panel session represents a unique opportunity to hear from experts who have the ability to place new developments in the design of communication in a historical context.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"470 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122741165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Help features in community-based open innovation contests. multimodal video tutorials for the elderly","authors":"Claas Digmayer, E. Jakobs","doi":"10.1145/2379057.2379073","DOIUrl":"https://doi.org/10.1145/2379057.2379073","url":null,"abstract":"This paper deals with the question of how multimodal video tutorials can help the elderly to understand and use new digital genres, like community-based open innovation contests. The paper presents results of an empirical study focusing on initial contact situations and typical user tasks, like acquiring an overview of main portal functions and using toolkits for idea creation. The study is part of the interdisciplinary project OpenISA (Open Innovation Portals for Innovative Products and Services addressing the Elderly). The aim of the project is to adapt the concept of open innovation contests for the elderly (age group 65+) by creating open innovation portals for the target group and analyzing their use. Based on one of these portals, a multimodal video tutorial has been created and tested with older users.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114688465","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Left to their own devices: ad hoc genres and the design of transmedia narratives","authors":"E. Hashimov, Brian J. McNely","doi":"10.1145/2379057.2379105","DOIUrl":"https://doi.org/10.1145/2379057.2379105","url":null,"abstract":"In this paper, we apply a writing, activity, and genre research (WAGR) framework to explore how research participants designed complex transmedia narratives during a two-semester experiential learning course that was conducted in concert with a major state museum. We focus here on two specific cases from our larger ethnographic study to illustrate participants' self-directed, adaptive development and use of situated genre ecologies to mediate their work. In doing so, we describe how participants navigate among genres and artifacts within a minimum of three overlapping genre assemblages to design transmedia narratives: (1) the course genre assemblage, (2) their discipline-specific assemblage, and (3) their individual genre ecology. We explore individual genre ecologies in detail, describing how participants frequently incorporated ad hoc genres into their workflow as a way of navigating the expectations and genre norms of broader, overlapping assemblages.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114709808","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
D. Novick, Baltazar Santaella, Aaron Cervantes, Carlos Andrade
{"title":"Short-term methodology for long-term usability","authors":"D. Novick, Baltazar Santaella, Aaron Cervantes, Carlos Andrade","doi":"10.1145/2379057.2379097","DOIUrl":"https://doi.org/10.1145/2379057.2379097","url":null,"abstract":"Approaches to understanding usability of computer interfaces over the long term typically rely on longitudinal studies, which are limited in scope to the period of the experiment. In this study, we explore whether a non-longitudinal, cross-sectional approach can reliably detect useful differences in usability between novices and experts. Our approach takes a \"snapshot\" of usability problems and behaviors across a heterogeneous sample of users, ranging from novice to expert. Our analysis suggests that a cross-sectional methodology can distinguish between less experienced and more experienced users with respect to the kinds of applications that cause frustration, frequency of use of help, and whether the problem was solved. Our analysis also suggests that the method is poor at distinguishing causes of frustration and the overall distribution of types of solutions tried. The data also suggest that three months of use of an application is the most useful point at which to distinguish less-experienced from more-experienced users.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"66 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114211465","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The rat city rollergirls and the potential of social networking sites to support work","authors":"Toni Ferro","doi":"10.1145/2379057.2379089","DOIUrl":"https://doi.org/10.1145/2379057.2379089","url":null,"abstract":"Increasingly, researchers and organizations are interested in the potential for social networking sites to support the day-to-day tasks of workers. This study examines the way the Rat City Rollergirls (RCRG), a roller derby team, communicates using social media to support the business of their organization. While the RCRG is a volunteer organization, their use of social media to support their day-to-day business demonstrates the potential of social networking sites to support organizational work in ways beyond marketing and customer communication and exposes design considerations for implementing social networking sites.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114570735","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Designing and evaluating the mobile experience through iterative field studies","authors":"Robert Racadio, E. Rose, S. Boyd","doi":"10.1145/2379057.2379095","DOIUrl":"https://doi.org/10.1145/2379057.2379095","url":null,"abstract":"This experience report describes using iterative field studies to design and evaluate the mobile experience of soundtransit.org. One study aimed to evaluate the design of paper prototypes early in the design process and another study was conducted to test the implementation of an interactive prototype. In this report, we share our experience to provide readers with lessons that can be applied to conducting their own mobile field studies. Finally, we describe some of the broader impacts that have resulted from this work.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122005844","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}