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How do experts read application letters?: a multi-modal study 专家如何阅读申请信?一项多模式研究
ACM International Conference on Design of Communication Pub Date : 2012-10-03 DOI: 10.1145/2379057.2379125
J. Carter
{"title":"How do experts read application letters?: a multi-modal study","authors":"J. Carter","doi":"10.1145/2379057.2379125","DOIUrl":"https://doi.org/10.1145/2379057.2379125","url":null,"abstract":"Fourteen faculty participants each read two letters of application to a graduate program, and the data about how they read was collected using eye-tracking and think-aloud protocol. The eyetracking data show that expert readers not only \"slow down\" when they encounter grammatical and other errors, but also when they see words and phrases that match their program's mission or their own research interests. The think-aloud protocol data was used to verify eye-tracking results and also to allow for readers to expand on their impressions of the persuasiveness of a given letter. The project is not finished, but early impressions are that something akin to Kenneth Burke's concept of identification is a powerfully persuasive move in such letters--readers' eyes fixate on these identification moves and the participants identify those moves as positive and persuasive.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129061570","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Designing an enterprise social tool for cross-boundary communication, coordination, and information sharing 设计一个跨界沟通、协调和信息共享的企业社交工具
ACM International Conference on Design of Communication Pub Date : 2012-10-03 DOI: 10.1145/2379057.2379069
C. D. Souza, Claudio S. Pinhanez, Victor F. Cavalcante, Fernando Aluani, Vinicius Daros, Danilo F. Ferreira, R. Paula
{"title":"Designing an enterprise social tool for cross-boundary communication, coordination, and information sharing","authors":"C. D. Souza, Claudio S. Pinhanez, Victor F. Cavalcante, Fernando Aluani, Vinicius Daros, Danilo F. Ferreira, R. Paula","doi":"10.1145/2379057.2379069","DOIUrl":"https://doi.org/10.1145/2379057.2379069","url":null,"abstract":"This paper discusses the design of a social tool for cross-boundary communication, coordination, and information sharing in a large organization. Based on insights and requirements gathered in qualitative and quantitative studies conducted within the organization, the Live Corkboard, a virtual message board system enhanced with community features and text/history search is proposed as a tool to enhance communication, group awareness, and information sharing and reuse. We describe the requirements for our tool as well as how they influenced our design. The research was conducted in a large IT services delivery company which has recently changed its organizational structure from a customer-centered to a competency-centered model. Focus group evaluation results suggest that the tool will be useful to the employees in the organization.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"57 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129730234","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Making usable documentation: iterative instructions and media richness 制作可用的文档:迭代指令和媒体丰富性
ACM International Conference on Design of Communication Pub Date : 2012-10-03 DOI: 10.1145/2379057.2379064
Jeremy F. Huston
{"title":"Making usable documentation: iterative instructions and media richness","authors":"Jeremy F. Huston","doi":"10.1145/2379057.2379064","DOIUrl":"https://doi.org/10.1145/2379057.2379064","url":null,"abstract":"Providing usable instructional documentation to users requires understanding their needs and best ways to meet those needs. This article reviews the types of instructional documentation for users of the Grinbath EyeGuide eye tracking system and discusses the lessons learned from each iteration of instruction. Media richness played a major role in the effectiveness of the documentation, with richer media providing better instruction for the user.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126361396","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Data visualization for psychotherapy progress tracking 用于心理治疗进展跟踪的数据可视化
ACM International Conference on Design of Communication Pub Date : 2012-10-03 DOI: 10.1145/2379057.2379099
Kelly Koerner, Dharma Dailey, Mike Lipp, Heidi Connor, Rohit Sharma
{"title":"Data visualization for psychotherapy progress tracking","authors":"Kelly Koerner, Dharma Dailey, Mike Lipp, Heidi Connor, Rohit Sharma","doi":"10.1145/2379057.2379099","DOIUrl":"https://doi.org/10.1145/2379057.2379099","url":null,"abstract":"In this experience report, we recount how we designed and built data visualization tools for clinical decision making in psychotherapy. We describe how a combination of three factors enabled us to build a high-fidelity prototype within eight-weeks: 1) a multi-disciplinary team; 2) an agile methodology that incorporated participatory user-centered research into the design approach; and 3) a coherent conceptual framework for designing data visualization for decision making [1]. Elements of our approach and the lessons learned may be useful to others who must design tools to display multivariate data for users who work under tight time constraints and high cognitive loads, and whose skills using data visualization vary widely.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124206424","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
Understanding social media advertising in higher ed: a case study from a small graduate program 理解高等教育中的社交媒体广告:一个小型研究生项目的案例研究
ACM International Conference on Design of Communication Pub Date : 2012-10-03 DOI: 10.1145/2379057.2379079
Laura A. Palmer
{"title":"Understanding social media advertising in higher ed: a case study from a small graduate program","authors":"Laura A. Palmer","doi":"10.1145/2379057.2379079","DOIUrl":"https://doi.org/10.1145/2379057.2379079","url":null,"abstract":"This paper describes how a small academic program used social media marketing--specifically, a Facebook advertising campaign and a Facebook page to attract prospective students. From the results obtained, the design and deployment of Facebook as part of a strategic departmental communication and marketing plan requires more study. While advertisements brought users to the page, the conversations and engagement typically expected in a social network site did not materialize. In the end, the online advertising and promotion resulted in no new student applications to the graduate program.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124225406","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Improving rehabilitation process after total knee replacement surgery through visual feedback and enhanced communication in a serious game 通过视觉反馈和在严肃游戏中加强交流来改善全膝关节置换术后的康复过程
ACM International Conference on Design of Communication Pub Date : 2012-10-03 DOI: 10.1145/2379057.2379124
Bernhard Maurer, Fabian Bergner, Peter Kober, R. Baumgartner
{"title":"Improving rehabilitation process after total knee replacement surgery through visual feedback and enhanced communication in a serious game","authors":"Bernhard Maurer, Fabian Bergner, Peter Kober, R. Baumgartner","doi":"10.1145/2379057.2379124","DOIUrl":"https://doi.org/10.1145/2379057.2379124","url":null,"abstract":"A common problem during rehabilitation after total knee replacement surgery is a lack of intrinsic motivation to do the necessary exercises at home. Doing the exercises at home without the supervision of a physical therapist raises the risk that patients do not execute the activities in a safe and effective manner. To address this problem, we developed a serious exergame to improve engagement and the efficiency of the rehabilitation process. A team of game developers, physiotherapists and a researcher collaborated to contribute to the design and prototype development. This led to a prototype using Microsoft Kinect as an input device to engage users combined with an individualized setup that provides visual rewarding and corrective feedback to the patient and a communication channel to the therapist to enable performance monitoring.\u0000 This interdisciplinary process we were engaged in has implications for the development of engaging exergames that communicate clinically relevant performance information to elderly patients through a visual feedback tool.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117313000","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
The case of the three usability tests: an experience report 三个可用性测试的案例:一份体验报告
ACM International Conference on Design of Communication Pub Date : 2012-10-03 DOI: 10.1145/2379057.2379063
K. Haramundanis
{"title":"The case of the three usability tests: an experience report","authors":"K. Haramundanis","doi":"10.1145/2379057.2379063","DOIUrl":"https://doi.org/10.1145/2379057.2379063","url":null,"abstract":"In this paper, we describe three tests used to establish the effectiveness and accuracy of three documents, two for hardware products (affixing labels by customers or customer support to show hardware upgrade status), and one for installation of a software product, usually performed by customers.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116938394","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Designing graphical user interfaces integrating gestures 设计集成手势的图形用户界面
ACM International Conference on Design of Communication Pub Date : 2012-10-03 DOI: 10.1145/2379057.2379116
F. Beuvens, J. Vanderdonckt
{"title":"Designing graphical user interfaces integrating gestures","authors":"F. Beuvens, J. Vanderdonckt","doi":"10.1145/2379057.2379116","DOIUrl":"https://doi.org/10.1145/2379057.2379116","url":null,"abstract":"The world of today and its new technologies like smartphones, tablets, or any flat interaction surface has increasing the need for graphical user interfaces integrating gestural interaction in which 2D pen-based gestures are properly used. Integrating this interaction modality in streamlined software development represents a significant challenge for designers or developers: it requires important knowledge in gestures management, in deciding which gesture recognition algorithm should be used or refined for which types of gestures, or which usability knowledge should be used for supporting the development. These skills usually belong to experts for gesture interaction and not actors usually involved in user interface design process. In this paper, we present a structured method for facilitating the integration of gestures in graphical user interfaces by describing the roles of the gesture specialist and other stakeholders involved in the development life cycle, and the process of cooperation leading to the creation of a gesture-based user interface. The method consists of three pillars: a conceptual model for describing gestures on top of graphical user interfaces and its associated language, a step-wise approach for defining gestures depending on the end user's task, and a software that supports this approach. This method is exemplified with a running example in the area of document navigation.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"179 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117168263","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 25
Adapting grounded theory to construct a taxonomy of affect in collaborative online chat 运用扎根理论构建协作网络聊天中的情感分类
ACM International Conference on Design of Communication Pub Date : 2012-10-03 DOI: 10.1145/2379057.2379096
T. J. Scott, Katie Kuksenok, D. Perry, Michael Brooks, Ona Anicello, Cecilia R. Aragon
{"title":"Adapting grounded theory to construct a taxonomy of affect in collaborative online chat","authors":"T. J. Scott, Katie Kuksenok, D. Perry, Michael Brooks, Ona Anicello, Cecilia R. Aragon","doi":"10.1145/2379057.2379096","DOIUrl":"https://doi.org/10.1145/2379057.2379096","url":null,"abstract":"Distributed collaborative teams increasingly rely on online tools for interaction and communication in both social and task-oriented goals. Measuring and modeling these interactions along different dimensions can help understand, and better design for, distributed collaboration. Affect is one such dimension that can play a crucial role in the dynamics, creativity, and productivity of distributed groups. We contribute an adaptation of the grounded theory methodology as a flexible and extensible means for constructing a taxonomy of affect in text-based online communication. Such a taxonomy can serve as an analytic lens for the continued investigation of the role of affect in creative collaborative endeavors as mediated by communication technology. We describe our modified grounded theory approach and then validate our method by constructing a taxonomy with data from chat logs collected during a longitudinal study of a multi-cultural distributed scientific collaboration.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122808105","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 24
Tracing and responding to foodborne illness 追踪和应对食源性疾病
ACM International Conference on Design of Communication Pub Date : 2012-10-03 DOI: 10.1145/2379057.2379131
R. Tegtmeyer, L. Potts, W. Hart-Davidson
{"title":"Tracing and responding to foodborne illness","authors":"R. Tegtmeyer, L. Potts, W. Hart-Davidson","doi":"10.1145/2379057.2379131","DOIUrl":"https://doi.org/10.1145/2379057.2379131","url":null,"abstract":"In this poster, we describe a how we use social web tools to track, trace, and respond to foodborne illness. Using a combination of data streams, analytical tools, bots, and dashboards, we propose solutions to the current challenges facing government officials, NGOs, and everyday people.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129188936","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
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