{"title":"Our Mousetrap's Fine: So Why Aren't People Beating A Path To Our Door?","authors":"G. Ditsa, R. MacGregor","doi":"10.4018/IRMJ.1997070103","DOIUrl":"https://doi.org/10.4018/IRMJ.1997070103","url":null,"abstract":"Over the last decade, researchers of user satisfaction have continued to examine the elusive failure of information systems IS amidst advances in computer technology. This paper suggests that despite the very important findings in the area of user satisfaction, very little is finding its way to the day-to-day practices. The paper continues to suggest that even more alarming is the notion that most users expect that systems will be difficult to use and there is little demand by them for the inclusion of psychological or organisational aspects to be included in information systems. This is supported by results of a pilot study examining criteria used for purchase/re-purchase of computing technology. Finally, the paper briefly examines the organisational culture which appears to prevent users demanding more attention to user satisfaction criteria and proposes some necessary inclusions for an infrastructure; users will begin to expect and demand the inclusion of psychological and organisational aspects in the development and implementation of information systems.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1997-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70476838","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Factors affecting the use of information technology in business process reengineering","authors":"M. Whitman, M. L. Gibson","doi":"10.4018/IRMJ.1997070101","DOIUrl":"https://doi.org/10.4018/IRMJ.1997070101","url":null,"abstract":"Rapid changes in the business environment are causing organizations to dramatically redesign how they do business. Business process reengineering is the fundamental redesign of business processes to achieve dramatic improvements in organizations. Business process reengineering cannot redesign business processes without the support of fundamental aspects of the organization, such as strategic planning, personnel, change management, and information technology. This research project surveyed 43 companies and identified six factors that impact the use of information technology in business process reengineering: IT-based reengineering modeling and methodologies; direct IT business process support; IT supported change; reengineering directed IT/IS development; post-reengineering IT impact; and comprehensiveness of strategic IT support.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1997-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70477122","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Information Systems Strategy Formation Embedded into a Continuous Organizational Learning Process","authors":"T. Auer, T. Reponen","doi":"10.4018/IRMJ.1997040103","DOIUrl":"https://doi.org/10.4018/IRMJ.1997040103","url":null,"abstract":"Mintzberg's viewpoint that strategy is an emergent learning process rather than a plan has a valuable contribution to make to the Information Systems IS field. This argumentation has rendered both the necessity of strategy planning sessions and the strategy plan itself questionable. Here, strategy is seen from an experiential learning perspective, but learning is supported by planning sessions. The purpose of the planning process is to produce a formal plan to direct IS development and utilization. On the other hand strategy is what an organization knows, not what is written. The outcome of an IS strategy process should thus be an increased understanding of IS opportunities and constraints, and a shared view of IS utilization. This study presents an approach to combine the learning and planning approaches to strategy formation. An approach to link the experiential learning cycle and the Information Systems Strategy ISS process is presented and tested. The proposed solution is based on four process phases. First, evaluation of the current organizational reality of IS utilization from the management, usage and Information Technology IT viewpoints. Secondly, joint learning through an interactive planning process between interest groups to improve managerial abilities, change organizational structures and reach a common view of IS use and management i.e. IS Strategy. Thirdly, another learning process directed by IS strategy during implementation at middle management and personnel levels. Finally, the outcome of the ISS process has to be constantly observed and evaluated to understand progress and needs for further development. A longitudinal case study has been conducted to test the developed approach. The research process is presented and the outcomes of the approach discussed.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1997-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70476962","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The IRM curriculum model: an international curriculum model for a 4-year undergraduate program","authors":"D. Greenawalt, M. Khosrowpour","doi":"10.4018/IRMJ.1997040101","DOIUrl":"https://doi.org/10.4018/IRMJ.1997040101","url":null,"abstract":"In modern organizations, information resources are now recognized as the single most important asset of the organization and requires effective management that is highly trained and educated in information resources management. An international state-of-the-art information resources management curriculum for a four-year undergraduate level program is detailed in this document. The intention of this curriculum is to prepare students to understand the concepts of information resources management and technologies, methods, and management procedures to collect, analyze and disseminate information throughout organizations in order to remain competitive in the global business world. Core course descriptions, rationales, and objectives are outlined. Specific course topics and the percentage of emphasis are also included. The proposed IRM Curriculum Model should be considered as a general generic framework for customizing a specific curriculum in light of local needs and requirements.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1997-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70476745","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Electronic data interchange: issues in adoption and management","authors":"V. Arunachalam","doi":"10.4018/IRMJ.1997040102","DOIUrl":"https://doi.org/10.4018/IRMJ.1997040102","url":null,"abstract":"Electronic Data Interchange EDI has come to revolutionize in recent years the way in which businesses conduct their trading activities. Based on the establishment of trading partner relationships, EDI systems have come to signify a speedy, efficient, and accurate means of electronically exchanging business transactions. Even as there is growing popularity and potential underlying EDI, there appears to be insufficient insight into the adoption and management of EDI systems. Specifically, there is a need to know more about why EDI is or is not adopted, how EDI has worked for past adopters, what aspects may need further development in order to enhance its value to users, and the nature of organizational experiences with EDI in general. With these factors in mind, this study reports on the results of an empirical study of EDI users. Findings indicated that organizations experience several benefits from EDI. These benefits tended to vary based on factors such as length of EDI use, proportion of customers using EDI, total EDIrelated investment, and number of employees. Findings also indicated that the overall fulfillment of EDI expectations was influenced by incorporation of management reporting and the integration of EDI technology into the information systems function of the organization. The presence of formalized cost-benefit assessment procedures and planned expansion were also associated with greater fulfillment of EDI expectations. These findings are discussed in terms of their implications for the management of this valuable, strategic IT resource: EDI.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1997-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70476844","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function: Toward a Theory for Information Systems Assessment","authors":"Barry L. Myers, Leon A. Kappelman, V. Prybutok","doi":"10.4018/IRMJ.1997010101","DOIUrl":"https://doi.org/10.4018/IRMJ.1997010101","url":null,"abstract":"Information Systems IS managers are under increasing pressure to justify the value and contribution of IS expenditures to the productivity, quality, and competitiveness of the organization. This paper examines the need for IS assessment and suggests a comprehensive IS assessment framework linked to organizational performance using existing IS assessment theory as a base and incorporating measurement concepts from other disciplines. The existing models of IS success are updated to include the emerging IS success dimensions of service quality and work group impact and provide a comprehensive method for organizing the various measures of IS success. In addition, many new measures from recent research are presented to supplement the lists supplied by previous research. Additional research is suggested to advance the IS assessment contingency theory. Such a theory has the potential to contribute to the quality and productivity of the IS function and the larger organization by providing feedback to manage and improve the IS function to better meet the needs of the organization.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1997-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4018/IRMJ.1997010101","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70476335","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Measuring Information Success at the Individual Level in Cross-Cultural Environments","authors":"Michael Ishman","doi":"10.4018/IRMJ.1996100102","DOIUrl":"https://doi.org/10.4018/IRMJ.1996100102","url":null,"abstract":"This paper proposes a questionnaire to be added to the inventory of well-developed management information system MIS instruments. In particular, an instrument is presented and tested that measures information system success, at the individual level, in cross-cultural environments. Few MIS instruments have been tested outside the homogeneous domestic environments in which they were developed. Yet the variables such instruments attempt to measure are often operationalized in heterogeneous global environments. Information systems are very costly, especially those implemented globally. Accordingly, the development of a global research instrument that measures the variables that influence successful outcomes is important. The MIS instrument presented in this paper offers the international manager a means by which information system success can be measured at the individual level. In cases of low levels of success, intervention strategies can then be formulated to improve system success in meeting the individual user's needs.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1996-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70476261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Five small secrets to systems success","authors":"Larry R. Coe","doi":"10.4018/IRMJ.1996100103","DOIUrl":"https://doi.org/10.4018/IRMJ.1996100103","url":null,"abstract":"A pervasive theme today regarding the performance of new systems is \"many systems are technical successes, but organizational failures.\" Systems that are well designed often fail to meet user expectations at implementation. This paper details and analyzes the implementation of a major operations support system at a large U.S. firm that fits this theme. Measurements of success from a quasi-experiment are used to accurately measure user performance and user expectations pre and post system implementation. These measurements offer solid proof that the system achieved key user defined objectives.... And yet, the system is widely viewed as a failure. This paper highlights the \"organizational chaos\" that \"technically successful\" systems often cause in user organizations when the Systems Delivery process how systems are delivered to users is ineffectual. In effect, systems are dropped off at the users' doorsteps. A prescriptive model using five key guidelines is proposed for effective management of the Systems Delivery process. These five relatively small secrets can save corporations millions in investment dollars, reduce negative impacts to customer service and enhance employee morale and systems acceptance.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1996-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70476268","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
J. Ballantine, M. Bonner, M. Levy, Andrew Martin, I. Munro, P. Powell
{"title":"The 3-D Model of Information Systems Success: The Search for the Dependent Variable Continues","authors":"J. Ballantine, M. Bonner, M. Levy, Andrew Martin, I. Munro, P. Powell","doi":"10.4018/IRMJ.1996100101","DOIUrl":"https://doi.org/10.4018/IRMJ.1996100101","url":null,"abstract":"Research into the issue of information systems IS success is vital if IS is to demonstrate its worth. Predicated upon success not being a random variable, a number of models which attempt to delineate success and its causes have been proposed. One of the more complete and better known is that of DeLone and McLean 1992. This model has been used as a basis for empirical research in information systems success. Since its development other researchers have refined and extended the model. This paper attempts to take the analysis further. It evaluates the DeLone and McLean model on a number of dimensions, and a new model is proposed which fundamentally extends DeLone and McLean's work. The new 3-D model is described and its contribution to further research assessed.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1996-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70476230","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"An exploratory assessment of the use and benefits of ESDLC in practice","authors":"T. Guimaraes, Y. Yoon","doi":"10.4018/IRMJ.1996070102","DOIUrl":"https://doi.org/10.4018/IRMJ.1996070102","url":null,"abstract":"The importance of Expert Systems ES as a powerful business tool has become widely recognized in industry. That in turn has led to a major increase in ES development activities and has exacerbated the need to manage these activities for more efficient use of development resources. An important component for effectively managing ES development is an Expert System Development Life Cycle ESDLC. Based on ES development managers' opinions, this study ascertains the general benefits to be expected from an ESDLC, integrates existing ESDLC models into one expected to be widely accepted in practice, and uses this standard ESDLC to explore what is being done in practice in terms of company specific ESDLC phases/activities and the percentage of time ES developers spend in each phase.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1996-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70476631","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}