{"title":"Open Innovation through Interconnection between Small and Medium-Sized Enterprises and Large Enterprises","authors":"Takashi Iwamoto, Atsuko Yasuda","doi":"10.23919/PICMET.2017.8125362","DOIUrl":"https://doi.org/10.23919/PICMET.2017.8125362","url":null,"abstract":"In Japan, where economic growth is stagnant, it is necessary to implement a new growth model for manufacturing industry to grow again. In this regard, exploitation of Small and Medium-sized Enterprises (SMEs) with high and niche R&D and/or manufacturing capabilities in form of open innovation is a key. Although previous researches showed open innovation had become implemented more widely than ten years ago, in Japan, open innovation involving SMEs has not been widely adopted so far. In fact, there are several hurdles to overcome to realize open innovation with Japanese SMEs, such as difficulties to access their implicit information, which is typically disclosed only to trusted parties, and lack of network of local coordinators, including local bankers and personnel of local industry development organization, who have access to SMEs' technical information in their small territories. Therefore, it is necessary to organize network of these local specialists to search for broad range of SMEs. Recently, several companies have been trying to connect SMEs across Japan and Large Enterprises (LEs). In this paper, business model of one of such companies was analyzed, and the importance of the platform integrating Information and Communication Technology (ICT) and manpower, which connects local coordinators with implicit knowledge of SMEs and LEs is discussed.","PeriodicalId":438177,"journal":{"name":"2017 Portland International Conference on Management of Engineering and Technology (PICMET)","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132774937","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Design Capabilities in Software Innovation Settings","authors":"Felipe Zapata-Roldan","doi":"10.23919/PICMET.2017.8125394","DOIUrl":"https://doi.org/10.23919/PICMET.2017.8125394","url":null,"abstract":"The border between tangible and digital products is getting more diffuse, and the design methodologies are converging to a more comprehensive and holistic approach in that sense. The output of these novel innovation processes is often a digital entity like an app or a physical object. For users and consumers, it is important to keep a fluid interface between hardware and software assuring a proper and effective user experience (UX) during all user interaction (UI). This work uses review-centric research to identify from theory, a set of innovation and technological capabilities used in the product design stage of software development, and explores onto which of them are common to the tangible product design. The capabilities were grouped in three dimensions: organizational (human and strategy), structural (technology and knowledge management) and relationships (partnerships and transfer). Agile methodologies, rapid application development (RAD), scrum frameworks, lean development, Unified Modeling Language (UML), and other software industry tools were used as examples of design capability resources alongside new product development (NPD) and its product design and strategy generation tools for project development in tangible/non-tangible products like QFD, Stage-Gate, TRIZ, etc. A model of a common product development cycle for both tangible and software products is displayed showing their similarity and how they connect.","PeriodicalId":438177,"journal":{"name":"2017 Portland International Conference on Management of Engineering and Technology (PICMET)","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122215977","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. Catapan, Eduardo Kazumi Yamakawa, L. C. Siebert, A. R. Aoki, E.P. de Lima
{"title":"Residential Customer Satisfaction Performance Assessment Model for Electricity Service for a Power Utility in Brazil","authors":"A. Catapan, Eduardo Kazumi Yamakawa, L. C. Siebert, A. R. Aoki, E.P. de Lima","doi":"10.23919/PICMET.2017.8125464","DOIUrl":"https://doi.org/10.23919/PICMET.2017.8125464","url":null,"abstract":"Measuring organizational performance is a necessary condition for improving management systems and the achievement of companies' strategic objectives. To evaluate customer satisfaction has been a challenge for companies since high levels of satisfaction correlate with high levels of performance. Particularly in the provision of public services such as water, sanitation, gas and energy, it can assess the level of consumer satisfaction with power utilities. The design of the performance measurement system model and the respective formulation of its indicators is, therefore, a critical element in the design of the service operations management system. Performance evaluation in utilities' services is strongly connected to customer satisfaction. This work presents a literature review of customer satisfaction and performance evaluation and a set of performance measures to form the customer satisfaction for electric power supply services. The main result is a framework regarding the performance indicators to be monitored for electricity services customer satisfaction, the frequency of measurement, the frequency of review, who is responsible for the measurement and the source of data.","PeriodicalId":438177,"journal":{"name":"2017 Portland International Conference on Management of Engineering and Technology (PICMET)","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130771560","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Relationships Between MNEs and Domestic Firms Following FDI: An Assessment on the Literature","authors":"Mj. Ni. ilknur Tekin","doi":"10.23919/PICMET.2017.8125245","DOIUrl":"https://doi.org/10.23919/PICMET.2017.8125245","url":null,"abstract":"Understanding the relationship and impact of linkages between MNEs and the local domestic firms is essential for the governments of developing countries that are designing policies aimed at generating maximum benefits from FDI by MNEs. A growing body of research has analyzed the direct and indirect effects of FDI on developing countries, some of which date back to as early as 1999. This paper stems from an ongoing field research project with a global research policy organization on exploring the interactions between MNEs, the eco-systems that they sustain and their interactions with the local and regional governments. Given the privacy of the ongoing research data, at this point we provide a simple recollection of the current state of literature on the addressing the relationships among these companies, their eco-system, and the government. We also deliver a closer look into the technology and knowledge spill-overs following FDI, for assessing the current state of benefiting from linkages between MNE and the local domestic firms. Further insights on the field research outputs will become available during the PICMET Conference.","PeriodicalId":438177,"journal":{"name":"2017 Portland International Conference on Management of Engineering and Technology (PICMET)","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131082552","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Measuring \"Start-Up Readiness\" of Scientific Research-Based Start-Ups Using Analysis of Citation Networks: Case Study of CRISPR-Cas9","authors":"Tomotaka Goji, Takanari Matsuda, I. Sakata","doi":"10.23919/PICMET.2017.8125322","DOIUrl":"https://doi.org/10.23919/PICMET.2017.8125322","url":null,"abstract":"Recent experiences related to scientific researchbased start-ups that launched initial public offerings (IPOs) without maturity of functional technologies and intellectual property suggest that the concept of \"start-up readiness\" can be defined as an earlier-applied criterion than \"technology readiness.\" This study was conducted to show that emergence of a scientific research domain and its central researchers signal \"start-up readiness.\" We analyzed the centralities of researchers, whether these researchers are start-up founders, and the timing of their founding and venture capital funding. This case study explored the biotechnology research field of genome editing, CRISPR-Cas9, which has generated start-ups that completed IPOs in 2016. We constructed cited-and-citing author networks based on paper citation networks, calculated centralities for each author, checked if authors of high centralities are founders, and chronologically compared the centralities and the start-ups' founding and venture capital funding. Results show that authors with higher combined centralities have higher rates of being founders, with potential to let their start-ups raise initial VC funding, similarly to the number of citations, a conventional bibliometric index. Furthermore, the centralities can serve as better indexes of scientists' potential to become founders, reflecting their \"start-up readiness,\" because the centralities might encompass a wider range of potential founders.","PeriodicalId":438177,"journal":{"name":"2017 Portland International Conference on Management of Engineering and Technology (PICMET)","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133407291","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Goal System Management for Use-Oriented Product-Service Systems","authors":"J. Wilberg, Felix Heitzer, C. Hollauer, M. Omer","doi":"10.23919/PICMET.2017.8125389","DOIUrl":"https://doi.org/10.23919/PICMET.2017.8125389","url":null,"abstract":"Companies are currently undergoing a transition and becoming product-service system (PSS) providers. Developing PSS leads to new challenges because companies need to extract service- and product-related goals and requirements from customer expectations. Companies need to derive and manage a transdisciplinary set of goals (product- and servicerelated). The literature review of this paper revealed that existing procedure models for goal system management do not address the PSS-specific challenges (e.g. customer integration) adequately. Thus, this paper introduces a theoretical procedure model for an improved development and management of PSSrelated goal systems. Furthermore, the derived method box provides PSS providers with additional tool support to tackle the challenges related to managing PSS goals.","PeriodicalId":438177,"journal":{"name":"2017 Portland International Conference on Management of Engineering and Technology (PICMET)","volume":"69 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127920076","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"B2B Platform Development in Electronics Manufacturing Supply Chain of China","authors":"Kai Yang, Chih-Hung Yuan, Jingwen Guo","doi":"10.23919/PICMET.2017.8125313","DOIUrl":"https://doi.org/10.23919/PICMET.2017.8125313","url":null,"abstract":"With the effect of the improvement of Internet technology, the e-commerce worldwide is growing rapidly. According to the report of Frost & Sullivan, B2B e-commerce by 2020 will reach $12 trillion in sales worldwide, up from $5.5 trillion in 2012, for a compound annual growth rate of 8.11%. Amount all, with the support of China government policy, the B2B growth momentum cannot be neglect. In 2015, China ecommerce total sales volume has gone up to $2.7 trillion dollars, 36.5% growths rate in comparing with the corresponding period. Amount this, B2B e-commerce sales volume is $2.1 trillion dollars, 39% growths rate in comparing with the corresponding period, and grows three times in five years in comparing with $0.89 trillion dollars in year 2011. The platform that links the two-sided market and the network effects caused by the growth of the number of people who use this platform, are the major driving forces of the improvement to this platform. However, the service innovation in B2B e-commerce platform received little attention in the existing literature. We study how a traditional wholesale company is transformed into a one-stop various service provider via B2B e-commerce platform- a case of electronics manufacturing supplier.","PeriodicalId":438177,"journal":{"name":"2017 Portland International Conference on Management of Engineering and Technology (PICMET)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129115127","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Role of Bridge Managers in Global R&D Projects","authors":"N. Uchihira, Nawarerk Chalarak, S. Arunagiri","doi":"10.23919/PICMET.2017.8125384","DOIUrl":"https://doi.org/10.23919/PICMET.2017.8125384","url":null,"abstract":"In the current competitive global business environment, global collaboration in an ecosystem becomes very important to strengthen a company's core competencies. We classify global resources into three types: knowledge resources, manufacturing resources, and deployment resources. There are several types of global knowledge resources, including offshore outsourcing in research and development (R&D), collaborative R&D, mergers and acquisitions, connect and develop activities, and licensing. This study focuses on offshore R&D, where R&D bridge managers play an important role. We clarify the role of R&D bridge managers through a case study of offshore R&D outsourcing by Japanese companies to their R&D centers in India. Although there are several studies about global R&D management from an organization's viewpoint and several studies about bridge system engineers in offshore software development, little research has been conducted on bridge managers in R&D. In this study, the roles of R&D bridge managers are characterized by a comparison between bridge system engineers and R&D bridge managers.","PeriodicalId":438177,"journal":{"name":"2017 Portland International Conference on Management of Engineering and Technology (PICMET)","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128624205","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Cost-Orientated Product Variant Evaluation Using Similarity Analysis","authors":"G. Schuh, M. Riesener, Manuel Ebi","doi":"10.23919/PICMET.2017.8125399","DOIUrl":"https://doi.org/10.23919/PICMET.2017.8125399","url":null,"abstract":"Engineer-to-order-companies in the field of mechanical engineering are particularly facing the challenge of providing customized products at competitive prices while the market is increasingly fragmented into small niches. Striving to fulfill this demand, companies underestimate the negative financial effect of a higher product variety. Therefore, complexity costs for new product variants with small volumes are often only roughly estimated. This leaves a severe risk for crosssubsidization of exotic variants and a loss in the company's competitive market position. Previous research does not provide a holistic approach that considers the integration of complexity costs related to a new variant and the existing variants in the offer process. This paper introduces a methodology facing these challenges. Adjustments of product configurations during the configuration process are analyzed and taken into account in order to increase the transparency during this work-flow. Complexity costs of new customer specific product variants can be determined at an early stage of the offer process. By using similarity analysis, they are clustered and distributed to the causative department. Customers can thus be managed through the offer process and the pricing of the product can be optimized as the complexity costs are considered as well.","PeriodicalId":438177,"journal":{"name":"2017 Portland International Conference on Management of Engineering and Technology (PICMET)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116980670","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Assessing the Value of Data: An Approach to Evaluate the Technology Driven Benefits of Smart Product Data","authors":"G. Schuh, Ramon Kreutzer, Marc Patzwald","doi":"10.23919/PICMET.2017.8125431","DOIUrl":"https://doi.org/10.23919/PICMET.2017.8125431","url":null,"abstract":"Data-centered and customer-oriented business models shape the digitalization to be the central social, economic and technological development of current knowledge societies. A great share of these new business models is enabled by smart product field data, which is generated during the product's phase of utilization. To capture the diluting value and commodification of mechanical products, companies within the manufacturing industry as the provider of smart products have to position themselves strategically against new competitors, e.g. from the IT sector, to avoid being victim to the \"digital Darwinism\". A growing number of manufacturing companies already starts to see the revenue and differentiation potential of smart product data as a competitive advantage. Similar to other intangible assets, a comprehensive understanding of the quality, scope and value of smart product field data is a basic prerequisite for its monetization. However, so far the majority of companies are lacking this basic understanding for the value of their smart product data, thus not being able to lever its potentials. Hence, this paper develops a model, which supports manufacturing companies in assessing, if a generic set of field data generated by a smart product is able to provide value added for the user. In the model itself, field data of smart products as well as \"digitally enabled functionalities\" will be examined extensively. Subsequently, generic sets of field data as carrier of information will be mapped regarding their suitability for enabling functionalities, which represent a demand of information.","PeriodicalId":438177,"journal":{"name":"2017 Portland International Conference on Management of Engineering and Technology (PICMET)","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117172771","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}