Goal System Management for Use-Oriented Product-Service Systems

Abstract

Companies are currently undergoing a transition and becoming product-service system (PSS) providers. Developing PSS leads to new challenges because companies need to extract service- and product-related goals and requirements from customer expectations. Companies need to derive and manage a transdisciplinary set of goals (product- and servicerelated). The literature review of this paper revealed that existing procedure models for goal system management do not address the PSS-specific challenges (e.g. customer integration) adequately. Thus, this paper introduces a theoretical procedure model for an improved development and management of PSSrelated goal systems. Furthermore, the derived method box provides PSS providers with additional tool support to tackle the challenges related to managing PSS goals.