International Journal of Tourism and Hospitality Management最新文献

{"title":"The Impact of Covid-19 Pandemic Crisis on Tourism Industry: Current Issues in Tourism Employment","authors":"Y. Shehawy, Fatma Abouzied","doi":"10.21608/ijthm.2022.239639","DOIUrl":"https://doi.org/10.21608/ijthm.2022.239639","url":null,"abstract":"The impacts of the COVID-19 pandemic crisis on the tourism employment and job sectors are not clear enough and there is still a lack of studies concerning the layoff issues of the tourism workforce. Although the empirical literature is scarce, this research aims and attempts to fill this empirical gap related to tourism recovery, response, rebuild and reopen during COVID-19 dreadful pandemic time (COVID19 4RE). This study explores the impacts of COVID-19 pandemic on tourism traffic, and tourism jobs or employments. Following a quantitative approach relationships, the proposed research conceptual model was implied using PLS-SEM. The data collected from 677 respondents from tourism employees working in Egyptian travel agencies. The results and remarkable findings will provide long-term permanent explanations needed for effective Egyptian tourism crisis management from job perspective. The results revealed significant and confirmed positive relationships among the proposed COVID-19 measured and analyzed nine dimensions including employee's demographic characteristics (gender, age, workplace, position, and career), functional aspects, working satisfying experiences, job prospects, and job intention to leave. The study provides useful guidelines to scientific theoretical contributions, in addition to present intensive values to tourism governmental bodies, tourism industries private players through its managerial and practical contributions.","PeriodicalId":436255,"journal":{"name":"International Journal of Tourism and Hospitality Management","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131841645","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How Do Social Media Influencers Affect Digital Natives 2.0 To Travel Inside Egypt? Integrating the Theory of Planned Behavior and Elaboration Likelihood Model","authors":"A. Ragab","doi":"10.21608/ijthm.2022.239638","DOIUrl":"https://doi.org/10.21608/ijthm.2022.239638","url":null,"abstract":"Understanding generational differences in tourist behaviors helps in predicting and realizing future tourism trends. The new tourism market will be dominated by Digital Natives who have high expectations for technology and a more customized travel experience. In this vein, positive online reviews, suggestions, and recommendations provided by social media influencers (SMIs) help improve tourists' perception of tourism services and destinations, strengthen brand image, drive tourists' behavioral change, and increase tourism services sales. This research is designed to investigate the influence of SMIs on travel behavioral intention among the Digital Natives 2.0, people born after 1990, in Egypt. Through integrating the Elaboration Likelihood Model of persuasion and Theory of Planned Behavior, the study investigates the influences of the central route, argument quality, and the peripheral route, attractiveness, and credibility, on the attitude towards tourism SMIs which further affects the behavioral intention of Digital Natives 2.0 to travel to destinations endorsed by SMIs. Besides, the influence of subjective norms and perceived behavior control on behavioral intention are examined. Data is collected from 391 respondents, and the PLS-SEM technique is utilized to test the study hypotheses. The results supported that argument quality, attractiveness, and credibility are fundamental factors shaping Digital Natives 2.0 attitude towards tourism SMIs. Significantly, these three factors together predict 77.4% of the variation in the attitude towards tourism SMIs. Moreover, the study's model predicts 45.3% of Digital Natives 2.0 behavioral intention to travel to destinations endorsed by SMIs in Egypt. This makes social media influencers highly relevant for this market segment's travel decisionmaking. This research suggests that Egypt's tourism public and private sectors cannot afford to ignore the SMIs as an effective marketing tool for influencing domestic tourists' behavioral intention, especially Digital Natives 2.0, who represent more than 30% of total social media users in Egypt. International Journal of Tourism and Hospitality Management Volume 5, Issue 1, June 2022 76","PeriodicalId":436255,"journal":{"name":"International Journal of Tourism and Hospitality Management","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114803797","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Impact of Authentic Leadership on Work Engagement in Egyptian Travel Agencies","authors":"Basant Safwat, Noha Abo-Elgheit, A. Maher","doi":"10.21608/ijthm.2022.239636","DOIUrl":"https://doi.org/10.21608/ijthm.2022.239636","url":null,"abstract":"","PeriodicalId":436255,"journal":{"name":"International Journal of Tourism and Hospitality Management","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121136244","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An Analytical Study of Ramses IX Threshold at “Baybars II” Khanqah","authors":"Maged Rady","doi":"10.21608/ijthm.2022.239687","DOIUrl":"https://doi.org/10.21608/ijthm.2022.239687","url":null,"abstract":"","PeriodicalId":436255,"journal":{"name":"International Journal of Tourism and Hospitality Management","volume":"22 4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123450547","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Study of The Relationship Between Service Quality and Visitors Satisfaction in ‎Upper Egypt Museums","authors":"A. Ebied","doi":"10.21608/ijthm.2021.206785","DOIUrl":"https://doi.org/10.21608/ijthm.2021.206785","url":null,"abstract":"The importance of visitors and guests can be overstated. To stay competitive, museums must continue to please their visitors in order to increase profitability and market share. They need to figure out what their consumers require, want, and value. This research paper’s aim is to assess the visitors’ views related to tourism services quality in Upper Egypt museums. It attempts to measure the extent to which the tourism business environment is creative and innovative as necessary conditions for guests’ satisfaction. Throughout the previous few decades, many research projects have focused on service quality. It was discovered in recent decades that the quality of services has a major impact on satisfaction . The purpose of this research is to investigate the visitors in their satisfaction for service and facilities regarding five service quality dimensions: tangibles, reliability, responsiveness, assurance and empathy in Upper Egypt museums. Results have revealed that there is a positive and significant relationship between the five dimensions of SERVQUAL and the level of satisfaction for the museums’ visitors.","PeriodicalId":436255,"journal":{"name":"International Journal of Tourism and Hospitality Management","volume":"111 3S 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130197985","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Impact of Customer-Centric Marketing on The Customers’ Retention in The ‎Egyptian Hotels","authors":"Ayda Saber, S. Abd Eljalil ‎, M. Zaki, Tamer M Abbas","doi":"10.21608/ijthm.2021.206805","DOIUrl":"https://doi.org/10.21608/ijthm.2021.206805","url":null,"abstract":"customer is the actual boss of the hotel in its strategy . The shift to naming guests as dear guests, Raising the employees ’awareness of the importance of CCM, their satisfaction and loyalty as tools of guaranteed production in the context of their retention, through systematic training and enlightening meetings with employees. with mean and STD (0.83). results show the role of CCM practices in well-designed guest complaint handling processes. These results agreed with (Baum et al ., 2001; Muriithi, 2015).","PeriodicalId":436255,"journal":{"name":"International Journal of Tourism and Hospitality Management","volume":"115 6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117313637","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Assessing The Implementation of Principles for Responsible Tourism at The ‎Egyptian Museum","authors":"Christeen R. Aziz, Sabreen Abd Eljalil, Nesreen Ali","doi":"10.21608/ijthm.2021.206771","DOIUrl":"https://doi.org/10.21608/ijthm.2021.206771","url":null,"abstract":"Responsible Tourism stands for responsibility for decisions, actions, and policies of all those involved in the planning, management, delivery, and consumption of tourism so that it is sustainable over time. Museums as a stakeholder in tourism have a great cultural, economic and environmental impact on society. The research aims to assess the responsibility of the Egyptian Museum in the tourism sector and destination in general through the principles for responsible museums. These principles are the guidelines' principles for responsible tourism set out in accordance with the Cape Town Declaration of 2002 applicable to museums. These principles envision a triple bottom line, economic responsibility, socio-cultural responsibility, and environmental responsibility. These principles focus on the responsibility of all museum stakeholders “professionals, and public”. Therefore, these principles were assessed through a mixed methodology that was adopted. A qualitative approach based on interviews was conducted with professionals in the Egyptian Museum. Furthermore, a quantitative approach based on a questionnaire was directed to visitors of the Egyptian Museum. This field study concluded that the Egyptian Museum is on the path of development in several fields and through several projects. While it requires the Egyptian Museum to adhere to principles for a responsible museum to contribute to sustainable tourism development in Egypt.","PeriodicalId":436255,"journal":{"name":"International Journal of Tourism and Hospitality Management","volume":"1950 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129105059","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An Assessment of Applying the Quality Standards of Tourism Websites for People ‎with Disabilities (Applied to The Egyptian Tourism Authority Website)‎","authors":"Fatma Abouzied ‎, ‎. F. Ayoub ‎","doi":"10.21608/ijthm.2021.206765","DOIUrl":"https://doi.org/10.21608/ijthm.2021.206765","url":null,"abstract":"People with Disabilities (PwD) are one of the excellent opportunities for the survival of tourism in the future in many countries. When providing appropriate websites for special needs tourists, countries will be able to continue their itineraries and have a competitive advantage. The purpose of this paper is to contribute to assessing the Egyptian Tourism Authority website by utilization of the quality standards for special needs tourists and suggesting some key factors to improve the website to supply information and offers for them. This paper describes the requirements of special needs tourists in tourism websites for establishing the intention of purchase and making travel decisions and attempts to suggest some of the steps accessibility issues and the usage of website. TAW WCAG 2.0 as an online analysis tool was used for analyzing the Egyptian Tourism Authority website to verify its level of accessibility of PwD. Furthermore, ten interviews with tourism experts were conducted to determine the most accessibility problems that face them in the website. Results revealed that the Egyptian Tourism Authority Website accessibility is very difficult for PwD as well as many criteria are not applied that enable them to access the site easily. This study suggested that web designers should develop the Egyptian Tourism Authority Website by incorporating the guidelines of web accessibility to access tourism information available to all PwD.","PeriodicalId":436255,"journal":{"name":"International Journal of Tourism and Hospitality Management","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114779593","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Offering-Table of Rdi.N Ptah","authors":"Maged Rady","doi":"10.21608/ijthm.2021.206783","DOIUrl":"https://doi.org/10.21608/ijthm.2021.206783","url":null,"abstract":"the offering table are illustrated through visuals, as well as described, elucidated and translated. In this analysis, unique attributes are found in the elements of rdi.n Ptah’s offering-table and various findings are surmised.","PeriodicalId":436255,"journal":{"name":"International Journal of Tourism and Hospitality Management","volume":"119 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123756440","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Green Human Resource Practices: Implementation Level in The Egyptian Travel Agencies","authors":"Mostafa Farghaly, S. Abd Eljalil ‎, M. Zaki","doi":"10.21608/ijthm.2021.206724","DOIUrl":"https://doi.org/10.21608/ijthm.2021.206724","url":null,"abstract":"","PeriodicalId":436255,"journal":{"name":"International Journal of Tourism and Hospitality Management","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132303523","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}