TADULAKO INTERNATIONAL JOURNAL OF APPLIED MANAGEMENT最新文献

{"title":"THE INFLUENCE OF SERVICE QUALITY AND BRAND IMAGE ON CUSTOMER LOYALTY WITH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE AT PT. TOYOTA HASJRAT ABADI MUTIARA IN PALU CITY","authors":"Indriany Indriany, Rosida P. Adam, Ponirin Ponirin","doi":"10.59769/tajam.v4i3.43","DOIUrl":"https://doi.org/10.59769/tajam.v4i3.43","url":null,"abstract":"This research aims to find out the influence of service quality and brand image on customer loyalty with customer satisfaction as an intervening variable atPT. Toyota Hasjrat Abadi Mutiara Palu. The population consists of customers in Palu City who use the PT. Toyota Hasjrat Abadi Mutiara Palu. This type of research is explanatory research using a quantitative approach with a total sample of 120 respondents. The data analysis technique used was Partial Least Square (PLS) with the sampling technique using the structural Equation Modeling (SEM) method. The results of the research show that service quality has a positive and insignificant influence on customer loyalty, brand image has a positive and significant influence on customer loyalty, service quality has a positive and significant influence on customer satisfaction, brand image has a positive and significant influence on customer satisfaction, customer loyalty has a positive and significant influence on customer satisfaction, service quality through customer satisfaction has a positive and significant influence on customer loyalty, and brand image through customer satisfaction has a positive and significant influence on customer loyalty. \u0000  \u0000Keywords: ServiceQuality, Brand Image, Customer Loyalty, Customer Satisfaction.","PeriodicalId":434786,"journal":{"name":"TADULAKO INTERNATIONAL JOURNAL OF APPLIED MANAGEMENT","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121428721","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"ANALYSIS OF FINANCIAL PERFORMANCE OF THE REGIONAL GOVERNMENT OF PARIGI MOUTONG DISTRICT","authors":"W. Wahyu, Afriza Afriza, M. Muslimin, Husnah Husnah","doi":"10.59769/tajam.v4i3.40","DOIUrl":"https://doi.org/10.59769/tajam.v4i3.40","url":null,"abstract":"This research aims to analyze the financial performance of the local government of Parigi Moutong District in the period 2016-2021 by using the ratio analysis method of PAD growth, decentralization, independence, PAD effectiveness, expenditure growth, expenditure compatibility consisting of operational and capital expenditures, and expenditure efficiency by using a quantitative descriptive approach. The results of the research show that (1) The PAD growth analysis has a positive category with an average percentage value of 11.73%, and (2) The ratio analysis of the degree of decentralization has a very low category with a percentage value of 9.07%, (3) Ratio analysis of regional financial independence has an instructive category with a percentage value of 13.14%, (4) PAD effectiveness ratio analysis has a very effective category with a percentage value of 105.40%, (5) Growth Analysis expenditure has a positive category with a percentage value of 4.76%, (6) The analysis of the compatibility ratio consisting of operational and capital expenditure has a balanced category with a percentage value of 64.13% and 16.20%. (7) The expenditure efficiency ratio analysis has an efficient category with a percentage value of 94.53. \u0000  \u0000Keywords: PAD Growth, Degree of Decentralization, Independence, PAD Effectiveness, Expenditure Growth, Harmony, Expenditure Efficiency.","PeriodicalId":434786,"journal":{"name":"TADULAKO INTERNATIONAL JOURNAL OF APPLIED MANAGEMENT","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134084454","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"ANALYSIS OF FINANCIAL PERFORMANCE WITH RGEC METHOD AT REGIONAL DEVELOPMENT BANK LISTED ON THE INDONESIAN STOCK EXCHANGE","authors":"Suwedy Suwedy, Muhammad Yunus Kasim, Husnah Husnah","doi":"10.59769/tajam.v4i3.37","DOIUrl":"https://doi.org/10.59769/tajam.v4i3.37","url":null,"abstract":"This research intends to analyze the financial performance at Regional Development Banks listed on the Indonesian Stock Exchange for the 2016-2020 period using the RGEC (Risk Profile, Good Corporate Governance, Earnings, Capital). This research applied quantitative descriptive approach. Data were collected through annual financial reports published in each bank of 3 regional banks. Results of this research reveals that the financial performance at regional development Banks listed on the on the Indonesian Stock Exchange for the 2016-2020 period is identified through the Risk Profile, namely by analyzing financing risk with the NPL ratio of regional banks BJBR in the very good category, BJTM in the good category and BEKS is adequate but was not in good category in 2020 period. Liquidity risk analysis with the LDR ratio of regional banks of BJTM for the 2016 period is adequate, the 2017 period is good and in the period of 2018-2020 it is very good, the BJBR bank is in the adequate category and the BEKS bank for the 2016 and 2018 periods is good, the 2017 and 2019 periods it is in category of good, the 2020 period it is not good. \u0000  \u0000Keywords: Risk Profile, Good Corporate Governance, Earning, Capital (RGEC).","PeriodicalId":434786,"journal":{"name":"TADULAKO INTERNATIONAL JOURNAL OF APPLIED MANAGEMENT","volume":"139 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116948010","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE INFLUENCE OF DIGITAL MARKETING, PRODUCT QUALITY, AND PRICE ON THE DECISIONS TO PURCHASE AT NIM SHOP AND ITS IMPACT ON THE SATISFACTION OF CUSTOMER","authors":"Farreza Farreza, W. Wahyuningsih, A. Asngadi","doi":"10.59769/tajam.v4i3.44","DOIUrl":"https://doi.org/10.59769/tajam.v4i3.44","url":null,"abstract":"This research aims to determine the influence of Digital Marketing, Product Quality, and Price on Purchasing Decisions with Consumer Satisfaction as an Intervening Variable. The population was the people of Palu who shop at Nim Shop. Type of the research was explanatory research using a quantitative approach with a total sample of 100 respondents. The data analysis technique used Partial Least Square (PLS) with the sampling technique applied the Structural Equation Modeling (SEM) method. The results of the research show that digital marketing has a significant influence on purchasing decisions; Product quality has a significant influence on purchasing decisions; Prices have a significant influence on purchasing decisions; Purchase decisions have a significant influence on purchase satisfaction; Digital marketing has a significant influence on purchase satisfaction; Product quality has a significant influence on purchase satisfaction; Price has a significant influence on purchase satisfaction; There is no direct influence of digital marketing on purchase satisfaction through purchasing decisions; The direct influence of product quality on purchase satisfaction through purchasing decisions; The direct influence of price on purchase satisfaction through purchasing decisions. \u0000  \u0000Keywords: Digital Marketing, Product Quality, Price, Consumer Satisfaction, Purchase Decision","PeriodicalId":434786,"journal":{"name":"TADULAKO INTERNATIONAL JOURNAL OF APPLIED MANAGEMENT","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123839771","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE QUALITY OF HEALTH SERVICES OF CORONA VIRUS DISEASE 2019 (COVID-19) PATIENTS TREATED IN THE ISOLATION ROOM OF UNDATA REGIONAL HOSPITAL OF PALU, CENTRAL SULAWESI PROVINCE","authors":"Zulkipli Zulkipli, S. Suardi, M. Sutomo","doi":"10.59769/tajam.v4i3.42","DOIUrl":"https://doi.org/10.59769/tajam.v4i3.42","url":null,"abstract":"This study aims to determine the quality of health services of  COVID-19 patients treated in the Isolation Room of the Undata Hospital of Palu, Central Sulawesi Province. This research is a descriptive and qualitative research. Data collection techniques through in-depth interviews with 10 informants consisting of Covid-19 patients who had been treated in the Isolation Room of the Undata Hospital of Central Sulawesi Province totaled five (5) people and the manager of the Undata Hospital of Central Sulawesi Province totaled five (5) people. The data analysis method in this study uses triangulation techniques and theanalysis tool software NVIVO 12 Plus. The results of this study indicate that . Quality of Health Services For Covid-19 patients who are being treated in the Isolation Room of the Undata Hospital, Central Sulawesi Province in Palu, which consists of Tangible (physical evidence), Reliability (reliability), Responsiveness (responsiveness), Assurance (guarantee), and Empathy (empathy). ) shows good quality in accordance with the expectations of Covid-19 patients, which is supported by regulatory factors, organizational factors, work skills factors and infrastructure factors, but there is still a need to improve and improve the quality of patient room comfort, discipline of officers in the service process, response of officers in the process service, punctuality in service and guarantee on time in service even though the reliability and empathy of the officers are very good.  \u0000Keywords: Quality, Service, Health, Patient, Covid-19, ever treated","PeriodicalId":434786,"journal":{"name":"TADULAKO INTERNATIONAL JOURNAL OF APPLIED MANAGEMENT","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129056930","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"ANALYSIS OF STATE PROPERTY ADMINISTRATION THROUGH STATE PROPERTY MANAGEMENT AND ACCOUNTING INFORMATION SYSTEM (SIMAK-BMN) AT THE PALU RELIGIOUS HIGH COURT REGIONAL COORDINATOR","authors":"Sarman Sarif, R. Ridwan, Muhammad Yunus Kasim","doi":"10.59769/tajam.v4i2.31","DOIUrl":"https://doi.org/10.59769/tajam.v4i2.31","url":null,"abstract":"This research aims to describe the process of administering State Property at the Regional Coordinator of the Palu Religious High Court and to offer solutions in the perspective of basic accounting concepts. This research used a qualitative method with a post-positivism approach. The data collection process was carried out through observation, interviews, and documentation analysis using the triangulation model technique. The research results show that (1) that registration is application-based but there are still items that have not been coded according to the type of goods, recording is not supported by valid source documents and updating of data and information on State Property is not carried out regularly, (2) recording is not supported by documents valid sources, (3) State asset data and information are not updated regularly, (4) Inadequate inventory of State Property, (5) State Property reports have not been reported in a timely manner. An alternative to the concept of State Property Administration in the prospect of basic accounting concepts is entity theory, such as: (1) In bookkeeping, it is necessary to have an understanding of the recording of State property, both goods purchased through the State Budget, Grants and Inbound Transfers so that the difference in the presentation of State Property books is not occurs., (2) In the inventory it is necessary to update State property that is no longer in accordance with the needs or obsolete goods, (3) In reporting the need for detailed presentation of goods so that it is easy to present in the state property report (4) In the use of a system application in asset management, it is very necessary to have real policies related to the use of applications according to needs, so that the asset administration process can run effectively and efficiently, (5) Asset reports will be complete and reliable if there is a match between physical assets, ownership documents and records in the books inventory. Mechanism of State Property Administration g is good, then the process of transparency and accountability in the management of State Property will be realized. \u0000Keywords : Administration, State Property, SIMAK-BMN Application","PeriodicalId":434786,"journal":{"name":"TADULAKO INTERNATIONAL JOURNAL OF APPLIED MANAGEMENT","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128625884","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE INFLUENCE OF FINANCIAL PERFORMANCE TOWARDS COMPANIES’ VALUE THROUGH DIVIDEND POLICY AS MODERATING VARIABLE OF FOOD AND BEVERAGE COMPANIES OF INDONESIA STOCK EXCHANGE","authors":"Sujianto Tamrin, M. Muslimin, V. Fattah","doi":"10.59769/tajam.v4i2.32","DOIUrl":"https://doi.org/10.59769/tajam.v4i2.32","url":null,"abstract":"This research aims to determine the effect of financial performance consisting of profitability, leverage, liquidity, and activity variables on companies’ value with dividend policy as moderating in food and beverage companies on the Indonesia Stock Exchange. It was hypothesis-testing research. The sample in this research is 11 food and beverage companies on the Indonesia Stock Exchange period 2016-2020. As for the analysis technique of panel data regression, the data analysis tool uses Software Econometric Views (Eviews) version 10. The analysis results of the direct influence of financial performance consist of profitability, leverage, liquidity, and activity variables on the value of Food and Beverage companies on the Indonesia Stock Exchange period 2016-2020. Profitability has a significant positive effect on companies’ value, while leverage, liquidity and activity each have a negative and significant effect on companies’ value. The results of the indirect effect analysis conclude that dividend policy does not moderate the influence of each variable on profitability, leverage, and activity on companies’ value. However, the dividend policy moderates the influence of liquidity on the value of Food and Beverage companies on the Indonesia Stock Exchange (IDX) period 2016-2020. \u0000Keywords:   Financial Performance, Profitability, Leverage, Liquidity, Activities, and Dividend Policy \u0000 ","PeriodicalId":434786,"journal":{"name":"TADULAKO INTERNATIONAL JOURNAL OF APPLIED MANAGEMENT","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127879891","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"DETERMINANTS OF THE LEVERAGE IN COMPANIES OF STATE-OWNED ENTERPRISE (SOE) LISTED ON THE INDONESIA STOCK EXCHANGE","authors":"Vivin Sri Wahyuni, M. Nofal, Ramli Hatma","doi":"10.59769/tajam.v4i2.34","DOIUrl":"https://doi.org/10.59769/tajam.v4i2.34","url":null,"abstract":"This study analyzes the Determinants of Leverage of BUMN companies listed on the Indonesia Stock Exchange by testing 4 fundamental factors, namely Firm Size, Profitability, Asset Tangibility and Tobin's Q. The sample in this study is 15 BUMN companies listed on the Indonesia Stock Exchange for the period 2016-2021. Data were analyzed using panel data regression. Based on the results of the analysis, the direct effect is concluded that 1) Firm Size has a positive and significant effect on Leverage; 2) Profitability has a negative and significant effect on Leverage; 3) Asset Tangibility has a positive and significant effect on Leverage; 4) Tobin's Q has a negative and insignificant effect on Leverage; 5) Firm Size, Profitability, Asset Tangibility and Tobin's Q simultaneously have a positive and significant effect on the Leverge of BUMN companies listed on the Indonesia Stock Exchange for the 2016-2021 period. \u0000  \u0000Keywords: Leverage, Firm Size, Profitability, Asset Tangibility, Tobin's Q","PeriodicalId":434786,"journal":{"name":"TADULAKO INTERNATIONAL JOURNAL OF APPLIED MANAGEMENT","volume":"14 2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116821839","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE EFFECT OF ORGANIZATIONAL CULTURE AND JOB SATISFACTION TOWARDS THE PERFORMANCE OF EMPLOYEE WITH INFORMATION TECHNOLOGY AS MODERATING VARIABLE AT THE OFFICE OF DITLANTAS POLDA CENTRAL SULAWESI","authors":"Yantje Michael Damopoli, H. Thahir, Wahyuni Adda","doi":"10.59769/tajam.v4i2.36","DOIUrl":"https://doi.org/10.59769/tajam.v4i2.36","url":null,"abstract":"This research aims to analyze the effect of organizational culture towards the performance of employee and the moderating role of information technology on the relationship between organizational culture and job satisfaction on the performance of employees of the Central Sulawesi Police Ditlantas office. This study applied quantitative descriptive analysis method and sampling technique through census sampling. The types of data used were quantitative and qualitative data, and the data sources were secondary data and primary data. Based on the results using the partial last square test, it shows that the organizational culture variable has an effect on employee performance. Furthermore, job satisfaction affects the employee performance and information technology variables mediate the relationship between organizational culture variables and job satisfaction on employee performance. \u0000  \u0000Keywords: Organizational Culture, Job Satisfaction, Information Technology, Employee Performance","PeriodicalId":434786,"journal":{"name":"TADULAKO INTERNATIONAL JOURNAL OF APPLIED MANAGEMENT","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129531088","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE INFLUENCE OF CUSTOMERS’ VALUE ON SATISFACTION AND ITS IMPACT TOWARDS LOYALTY USING IPHONE BRAND SMARTPHONE IN PALU CITY","authors":"Ishak Sandy Tandigala, Rosida P. Adam, M. Sutomo","doi":"10.59769/tajam.v4i2.29","DOIUrl":"https://doi.org/10.59769/tajam.v4i2.29","url":null,"abstract":"This research aims to determine the influence of customers’ value on satisfaction and its impact towards loyalty using iPhone brand smartphone in Palu city. This is descriptive-causal research. The research sample is 165 consumers who use iPhone brand smartphones in Palu City selected through purposive sampling method. The research used data analysis methods carried out by looking at the assumptions of Structural Equation Modeling (SEM) as well as conformity tests and statistical tests which are all carried out with the AMOS 16.0 and SPSS 23 programs. The research results reveal that 1) Customer value has a positive and significant influence on satisfaction using an iPhone brand smartphone in Palu City., 2) Customers’ value has a positive and significant influence on Loyalty using an iPhone brand smartphone in Palu City, 3) Customers’ satisfaction has a positive and significant influence on Loyalty using an iPhone brand smartphone in Palu City, 4) Satisfaction can mediate the influence of customers’value on loyalty using iPhone brand smartphone in Palu City. \u0000  \u0000Keywords: Customers Value, Customers Satisfaction, and Customers Loyalty.","PeriodicalId":434786,"journal":{"name":"TADULAKO INTERNATIONAL JOURNAL OF APPLIED MANAGEMENT","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128916138","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}