Journal of Technology and Operations Management最新文献

POST OCCUPANCY EVALUATION (POE) FOR ENHANCING SATISFACTION LEVEL OF COMFORTS IN MALAYSIA’S SCHOOL BUILDINGS 使用后评估(poe)，以提高马来西亚学校建筑的舒适度满意度

Journal of Technology and Operations Management Pub Date : 2023-07-29 DOI: 10.32890/jtom2023.18.1.1

Norsafiah Norazman, Siti Nurul Asma’ Mohd Nashruddin, A. I. Che Ani

{"title":"POST OCCUPANCY EVALUATION (POE) FOR ENHANCING SATISFACTION LEVEL OF COMFORTS IN MALAYSIA’S SCHOOL BUILDINGS","authors":"Norsafiah Norazman, Siti Nurul Asma’ Mohd Nashruddin, A. I. Che Ani","doi":"10.32890/jtom2023.18.1.1","DOIUrl":"https://doi.org/10.32890/jtom2023.18.1.1","url":null,"abstract":"The physical factors of building performance in a school building must be determined to meet the users’ basic requirement of comfort level. The disruption of physical factors such as ventilation, lighting, or thermal may constitute to reduce the productivity and efficiency among users. Thus, Post Occupancy Evaluation (POE) is a significant tool to indicate the level of satisfaction and occupants’ comfort in ensuring the current issues mainly related to physical aspects such as indoor environmental quality, space utilization, energy efficiency, and so forth. Therefore, the primary purpose of this study is to assess the satisfaction level of school building users in Malaysia, including students, teachers, and staff to improve the quality of the indoor environment in a school building as the leading learning space for the future generation. The interview was conducted with 12 participants in determining the satisfaction level of building performance assessment on school buildings. Next, the survey instrument was distributed to 224 respondents in 7 different schools, to evaluate the awareness level of POE in current practice and to analyse the physical criteria to conduct the evaluation standards on school buildings in Malaysia. This study concludes that POE is the most accurate approach to estimate the quality of building performance, especially for school buildings. Also, it should be emphasized as a continuous routine of physical environment evaluation or a periodic assessment of school buildings.","PeriodicalId":429639,"journal":{"name":"Journal of Technology and Operations Management","volume":"70 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123316387","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

THE EFFECTS OF PERCEIVED WORK OVERLOAD ON ORGANIZATIONAL COMITMENT ON EMPLOYEE TURNOVER INTENTION IN AUTOMOTIVE INDUSTRY IN PAHANG 彭亨市汽车行业员工感知工作负荷、组织承诺对离职倾向的影响

Journal of Technology and Operations Management Pub Date : 2023-07-29 DOI: 10.32890/jtom2023.18.1.4

Qamarina Aqilah, Ahmad Taufik Nursal, A. A. Osman, Muhammad Rahimi Izhar Redzuan

{"title":"THE EFFECTS OF PERCEIVED WORK OVERLOAD ON ORGANIZATIONAL COMITMENT ON EMPLOYEE TURNOVER INTENTION IN AUTOMOTIVE INDUSTRY IN PAHANG","authors":"Qamarina Aqilah, Ahmad Taufik Nursal, A. A. Osman, Muhammad Rahimi Izhar Redzuan","doi":"10.32890/jtom2023.18.1.4","DOIUrl":"https://doi.org/10.32890/jtom2023.18.1.4","url":null,"abstract":"Employee turnover is a critical concern for organizations, as it can adversely affect service quality and incur substantial expenses. Drawing on the theoretical framework of social exchange theory, this study presents a model to examine the interconnections between turnover intentions, organizational commitment, and perceived task overload among employees in the automotive sector of Malaysia. Data was collected from 158 automotive industry professionals who voluntarily participated in the study. The proposed hypotheses were validated using structural equation modeling (SEM) via SmartPLS 4.0. The findings provide empirical support for the hypothesis that employees' perceptions of task overload directly influence their level of commitment to their respective organizations. Moreover, their perceived work overload, combined with organizational commitment and incentives, significantly impacts their turnover intentions, influencing their decision to leave their current positions. Surprisingly, organizational commitment was found to have no significant direct effect on turnover intention. This novel research offers a comprehensive model to manage turnover intention among automotive industry employees in Malaysia, utilizing organizational commitment as a mediating factor. The level of dedication demonstrated by employees towards their organizations plays a vital role in determining whether they will remain with the organization, even when they perceive their skills to be declining. These findings hold implications for both research and clinical practice, offering valuable insights for improving workforce readiness amidst the challenges posed by the industrial revolution 4.0.","PeriodicalId":429639,"journal":{"name":"Journal of Technology and Operations Management","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116160200","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

EXAMINING THE EFFECT OF SAFETY LEADERSHIP TOWARDS SAFETY BEHAVIOUR AMONGST DOMESTIC COLLECTING WORKERS IN MALAYSIA 检查安全领导对马来西亚家庭收集工人安全行为的影响

Journal of Technology and Operations Management Pub Date : 2023-07-29 DOI: 10.32890/jtom2023.18.1.5

Syazwan Syah Zulkifly, N. H. Hasan

{"title":"EXAMINING THE EFFECT OF SAFETY LEADERSHIP TOWARDS SAFETY BEHAVIOUR AMONGST DOMESTIC COLLECTING WORKERS IN MALAYSIA","authors":"Syazwan Syah Zulkifly, N. H. Hasan","doi":"10.32890/jtom2023.18.1.5","DOIUrl":"https://doi.org/10.32890/jtom2023.18.1.5","url":null,"abstract":"Safety leadership is increasingly being championed as the preeminent strategy for mitigating workplace injuries through the improvement of safety behaviour. This reearch rigorously investigates the interplay between supervisory leadership and safety behaviour among employees involved in domestic waste collection. Drawing on the Social Exchange Theory (SET), the study elucidates how these three aspects of safety leadership function as pivotal mechanisms in fostering safer workplace behaviours within this high-risk sector. A quantitative cross-sectional survey, targeting 224 domestic waste collecting workers, was utilized, and data analysis was conducted using Partial Least Squares Structural Equation Modelling (PLS-SEM). This results uncover the profound influence of safety leadership dimensions, namely safety coaching, safety concern, and safety monitoring, on safety behaviour among domestic waste collecting workers in Malaysia. This illuminates the vital role of multifaceted safety leadership in reducing workplace accidents and injuries. This study contributes valuable insights for industry practitioners, safety leaders, and policymakers, supporting their efforts to enhance safety standards in the waste collection sector. The findings pave the way for improved safety practices of the workforce within high-risk industries.","PeriodicalId":429639,"journal":{"name":"Journal of Technology and Operations Management","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128453271","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

KNOWLEDGE MANAGEMENT, TECHNOLOGY, STRATEGY, AND ENVIRONMENT IN HALAL FOOD INDUSTRY GREEN SUPPLY CHAIN AND LOGISTICS MANAGEMENT PERFORMANCE 清真食品行业绿色供应链与物流管理绩效中的知识管理、技术、战略与环境

Journal of Technology and Operations Management Pub Date : 2023-07-29 DOI: 10.32890/jtom2023.18.1.6

H. Ahmad, Z. M. Mohamed Udin, Nainatul Farzuha binti Nor, A. S. Ariffin

{"title":"KNOWLEDGE MANAGEMENT, TECHNOLOGY, STRATEGY, AND ENVIRONMENT IN HALAL FOOD INDUSTRY GREEN SUPPLY CHAIN AND LOGISTICS MANAGEMENT PERFORMANCE","authors":"H. Ahmad, Z. M. Mohamed Udin, Nainatul Farzuha binti Nor, A. S. Ariffin","doi":"10.32890/jtom2023.18.1.6","DOIUrl":"https://doi.org/10.32890/jtom2023.18.1.6","url":null,"abstract":"The green supply chain and logistics management (GSCLM) in the halal food industry from upstream to downstream is to ensure systems integrity as the performance output. The issues in the GSCLM for the halal food industry are mainly costs, quality, non-segregation, and cross-contamination of halal-haram goods in supply chain processes. Therefore, the paper reveals the knowledge of the key factors for GSCLM in the context of the halal food industry. The research is hypothetically deducted from a transactional cost economic (TCE) and used a quantitative approach. A survey questionnaire was distributed to the halal food industry managers across the country. The key findings from PLS-SEM analysis indicated that technology, strategy, and environment affected the GSCLM through knowledge management. Nevertheless, technology had a small effect on GSCLM. The limitations of the research as it was conducted in the halal food industry, hence the generalizability of our findings is contingent on the validation of the findings with the non-specific halal certification industry. Practical implications are realized in which the industry could enhance the knowledge management in GSCLM effectively. Government should also support the industry with new policies and regulations that could fulfill the halal market demand. Future research may apply other theories to be tested in the context of GSCLM in other non-specific halal certification industries. The paper provides a new model of GSCLM in the halal food industry. Specifically, it applies TCE in GSCLM which demonstrates how knowledge management can affect the GSCLM performance.","PeriodicalId":429639,"journal":{"name":"Journal of Technology and Operations Management","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124268629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

ETHICS IN MANAGEMENT FUNCTIONS AND PRACTICES: AN ISLAMIC VIEW 管理职能和实践中的伦理:伊斯兰的观点

Journal of Technology and Operations Management Pub Date : 2023-07-29 DOI: 10.32890/jtom2023.18.1.3

Faidzulaini Muhammad

引用次数: 0

BUSINESS PROCESS INNOVATIONS FOR COURIER SERVICE SECTOR: CASE STUDY IN J&T DUNGUN 快递服务行业的业务流程创新:j&t dungun案例研究

Journal of Technology and Operations Management Pub Date : 2023-07-29 DOI: 10.32890/jtom2023.18.1.7

Afif Zuhri Muhammad Khodri Harahap, Nur Fatwa Atiqah, Hanis Athirah Abd Sukor, Muhammad Kamal Fudhail Mohd Rahim, Fatin Syafiqah Mohd Apandi, Aiezwa Zetty Syafina Saedon

{"title":"BUSINESS PROCESS INNOVATIONS FOR COURIER SERVICE SECTOR: CASE STUDY IN J&T DUNGUN","authors":"Afif Zuhri Muhammad Khodri Harahap, Nur Fatwa Atiqah, Hanis Athirah Abd Sukor, Muhammad Kamal Fudhail Mohd Rahim, Fatin Syafiqah Mohd Apandi, Aiezwa Zetty Syafina Saedon","doi":"10.32890/jtom2023.18.1.7","DOIUrl":"https://doi.org/10.32890/jtom2023.18.1.7","url":null,"abstract":" \u0000This research explores the journey of a logistics and delivery service provider, tracing its development from a local entity to a significant industry participant. Through a customer-focused approach, the company employs advanced tools and a solid foundation to provide reliable logistical services. It has gained acclaim for its effective transportation-related solutions, establishing a benchmark for quality. Furthermore, this study focusses on the J&T Express company's innovative solutions, technological advancements, and dedication to customer satisfaction have propelled it to a leadership position in the logistics sector. This study highlights the importance of process optimization and technology integration, evident through the case of J&T Express. The adoption of automated wrapping, labelling, and barcode scanning processes has significantly streamlined operations, reduced reliance on manual labor, and improved efficiency. This transformation has led to cost savings, increased operational performance, and scalability. However, the study also underscores the significance of maintaining a balance between automation and human interaction to ensure a successful integration of technology in business operations.","PeriodicalId":429639,"journal":{"name":"Journal of Technology and Operations Management","volume":"691 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129658439","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

FACTORS INFLUENCING CUSTOMER SATISFACTION: A STUDY ON QUICK SERVICE RESTAURANT IN SABAK BERNAM, SELANGOR 影响顾客满意的因素:雪兰莪州沙巴南快餐厅的研究

Journal of Technology and Operations Management Pub Date : 2023-07-29 DOI: 10.32890/jtom2023.18.1.2

Nurul Ashykin Abd Aziz, Suzilawani Samrin, Khairunnisa Abdul Aziz

{"title":"FACTORS INFLUENCING CUSTOMER SATISFACTION: A STUDY ON QUICK SERVICE RESTAURANT IN SABAK BERNAM, SELANGOR","authors":"Nurul Ashykin Abd Aziz, Suzilawani Samrin, Khairunnisa Abdul Aziz","doi":"10.32890/jtom2023.18.1.2","DOIUrl":"https://doi.org/10.32890/jtom2023.18.1.2","url":null,"abstract":"Globally, all industries including franchises experience competition in business. Similar goods and services are offered by newly established brands and businesses in an attempt to attract customers and make a profit. Every business and brand should have its own approach to dealing with this issue. This paper focuses specifically on a fast-food restaurant located in Sabak Bernam, Selangor. This study will determine the factors of marketing experience based on the five dimensions of marketing experience proposed by Schmitt to enable marketing mechanisms to influence customer satisfaction. This study will use quantitative methods. A convenience sampling technique was used, and data were collected through an online survey using google forms and data from 377 respondents who came and used products/services at this fast food restaurant in Sabak Bernam, Selangor. The statistical data will be analyzed by Smart-pls version 4. The findings conclude that only related senses and experiences are positively related to customer satisfaction. Management can take action to increase their sales and profits by reading this paper and learning about how marketing affects customer satisfaction.","PeriodicalId":429639,"journal":{"name":"Journal of Technology and Operations Management","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122170505","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

SUPPLY CHAIN MANAGEMENT AND PERFORMANCE: EVIDENCE FROM MANUFACTURING ORGANISATIONS IN NIGERIA 供应链管理和绩效:来自尼日利亚制造组织的证据

Journal of Technology and Operations Management Pub Date : 2022-12-29 DOI: 10.32890/jtom2022.17.2.7

Omigie Obehi Samuel, Kubeyinje Tuoyo Gabriel

引用次数: 1

DETERMINING BERNOULLI’S PRINCIPLES IN BASKET WEAVING OF MANOBO TRIBESMEN IN SOUTHERN PHILIPPINES 确定菲律宾南部马诺博部落编织篮子中的伯努利原理

Journal of Technology and Operations Management Pub Date : 2022-12-29 DOI: 10.32890/jtom2022.17.2.2

Ramil M. Arciosa

{"title":"DETERMINING BERNOULLI’S PRINCIPLES IN BASKET WEAVING OF MANOBO TRIBESMEN IN SOUTHERN PHILIPPINES","authors":"Ramil M. Arciosa","doi":"10.32890/jtom2022.17.2.2","DOIUrl":"https://doi.org/10.32890/jtom2022.17.2.2","url":null,"abstract":"The author determine the Bernoulli’s Principles behind the Indigenous Knowledge System and Practices (IKSP) of Manobo Dulangan in Sultan Kudarat and Erumanen Manuvu of Cotabato Province in their craft arts particularly in their bamboo weaving. An ethnographic research, whose main instruments are keen observation of these two (2) major Indigenous Cultural Communities(ICC’s) mostly coming from Central Mindanao in Sultan Kudarat and Cotabato province, through the National Culture in Indigenous People (NCIP)-Certificate of Compliance(CoCs), where randomly selected Manobo master weavers executed their masterpiece in bamboo’s weaving with archaeological concepts. The results that all fish scooping baskets of Manobos applied the mathematical concepts of Bernoulli’s Principle like Area one (A1) is larger than Area two(A2) (A1<<A2) or vice versa, directly proportional to the Pressure(P) and the Volume(V) of the water(fresh/salt) going inside the baskets. The Net Force(Fnet) of the water going inside the baskets somewhat affects the fish caught by the Manobos as they use this as the main livelihood in their respective communities. More fishes are caught as well. Further, the geometric designs of the weaving patterns of the fish scooping baskets are also directly connected to the main variables of the Bernoulli’s Principles. Finally the integration of the results in science education is highly recommended.","PeriodicalId":429639,"journal":{"name":"Journal of Technology and Operations Management","volume":"114 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132688754","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

AGRICULTURAL MECHANIZATION TECHNOLOGY TOOLS IN PADDY FIELD IN SEKINCHAN SELANGOR 雪兰莪州实金禅水田农业机械化技术工具

Journal of Technology and Operations Management Pub Date : 2022-12-29 DOI: 10.32890/jtom2022.17.2.6

N. M. Nawi, Lam Weng Yue

{"title":"AGRICULTURAL MECHANIZATION TECHNOLOGY TOOLS IN PADDY FIELD IN SEKINCHAN SELANGOR","authors":"N. M. Nawi, Lam Weng Yue","doi":"10.32890/jtom2022.17.2.6","DOIUrl":"https://doi.org/10.32890/jtom2022.17.2.6","url":null,"abstract":"Rapid development of technology has encouraged the use of agricultural mechanization technology in agriculture sector. The effective adoption of mechanization technology is important to improve management capacity and productivity among farmers. Thus, the purpose of this study is to investigate the usage of mechanization technology tool among farmers, explore the acceptance of mechanization technology and investigate influencing factors and risk of using mechanization technology tools among farmers in paddy industry. In this qualitative research, semi-structured interview was conduct with 3 farmers in Sekinchan. The finding of this study show the high usage of mechanization technology tools in paddy cultivation process. The finding also found that factor influence the use of mechanization technology which including factor from high cost of maintenance and modification, land consolidation system, advanced services, facility and infrastructure and human capital factor. The results show that an effective use of mechanization technology by farmers in Sekinchan. Government should actively give an effort to strengthen the functioning of mechanization technology to help achieving the goal of domestic rice supply.","PeriodicalId":429639,"journal":{"name":"Journal of Technology and Operations Management","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132925650","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0