TOURISM CULTURE & COMMUNICATION最新文献

{"title":"Why Microtraders Harass Visitors: A Review of the Literature","authors":"A. Nicely","doi":"10.3727/194341420x15905615874173","DOIUrl":"https://doi.org/10.3727/194341420x15905615874173","url":null,"abstract":"The goal of this article was to propose a set of beliefs likely to fuel microtraders' harassment behaviors toward visitors. Nineteen beliefs were identified and proposed. The five beliefs that received the most support from the scholarly and nonscholarly literature were: (1) harassing visitors is necessary for survival; (2) visitors are wealthy; (3) harassment has little or no negative effect on visitors; (4) I am entitled to visitors' business; and (5) harassment is normal, even cultural. The article then ends with suggestions on how tourism officials and academics may use the list of beliefs discussed to reduce trader harassment.","PeriodicalId":41836,"journal":{"name":"TOURISM CULTURE & COMMUNICATION","volume":"16 1","pages":""},"PeriodicalIF":0.6,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81947720","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"VALUE CREATION THROUGH APPRECIATION? AN EXPLORATION OF THE PERCEPTION OF DIVERSITY MANAGEMENT IN A TRANSNATIONAL AVIATION GROUP","authors":"N. Scherle","doi":"10.3727/108354220x15959709547437","DOIUrl":"https://doi.org/10.3727/108354220x15959709547437","url":null,"abstract":"In view of certain socio-cultural and economic meta-processes, workforce diversity or diversity management become an increasingly important entrepreneurial success factor. Yet, the scholarly examination of diversity in the tourism and hospitality sector is still in its infancy, a fact that applies to qualitative studies in particular. This paper addresses the perception of diversity and diversity management within one of the world’s leading aviation corporations, the Lufthansa Group. Following the methodological principles of qualitative social research, this study reports the results of a survey of Lufthansa flight attendants, a stakeholder group that interacts like no other in the area of overlap between the corporation and its customers. Specifically, the survey focuses on Lufthansa’s diversity strategy – based on the principle of ‘value creation through appreciation’ – and how it is perceived by representatives of the cabin crew, in an attempt to identify potential conflicts and prejudices that may arise in the face of employee heterogeneity.","PeriodicalId":41836,"journal":{"name":"TOURISM CULTURE & COMMUNICATION","volume":"4 1","pages":""},"PeriodicalIF":0.6,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73003468","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Segmenting Tourists Based on Traditional Versus Social Media Usage and Destination Image Perception","authors":"Anja Van Dyk, E. Slabbert, Aaron Tkaczynski","doi":"10.3727/194341420x15905692660247","DOIUrl":"https://doi.org/10.3727/194341420x15905692660247","url":null,"abstract":"Despite considerable insight into both traditional and social media, the research on these media types is largely mutually exclusive. Consequently, it is largely not known what media tourists use before forming an image of a destination for potential visitation. To provide insight into this phenomena, this study segmented 558 tourists to South Africa based on their media usage and destination image perception. The first segment, experienced South African tourists (39%), did not use media when forming an image of South Africa, but rather focused on their frequent past experience. This segment rated cognitive and behavioral image of South Africa the highest. The second segment, friends and family orientated tourists (21%), utilized personal sources in their destination image formation of South Africa. They also rated the country's image the lowest. The third segment, multiple media usage tourists (40%), employed both traditional and social media in forming their destination image of South Africa. These tourists also rated affective image of the country the highest. While destination marketing organizations (DMOs) need to continue to employ traditional and social media to cater for different consumer learning techniques and different consumer response stages of the largest segment (multiple media usage segments), three fifths of the sample are currently being neglected. Because past experience is incredibly relevant for segment validation and representing destination image of the two smaller segments, the DMO needs to identify through in-depth interviews what South Africa's destination image means to all three segments. This process allows comparisons between the segments to be made. It can identify how these tourists' perception of the country's image has changed with experience and if their perceived image accurately represents what is currently marketed by DMOs.","PeriodicalId":41836,"journal":{"name":"TOURISM CULTURE & COMMUNICATION","volume":"52 1","pages":""},"PeriodicalIF":0.6,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83973947","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"\"Teasing Out\" What Cultural Heritage Landscapes and Historic Sites Have \"To Say\": A Probe Using Opportunities from Epistemological Pluralism","authors":"M. Fagence","doi":"10.3727/194341419X15554157596182","DOIUrl":"https://doi.org/10.3727/194341419X15554157596182","url":null,"abstract":"The principal purpose of this article is speculative in that it experiments with an approach to \"teasing out\" what cultural heritage landscapes and historic sites have \"to say\" and to overcome what has been described as a circumstance in which landscapes and sites do not tell their\u0000 stories clearly. An approach to \"teasing out\" has been fashioned to examine how the cultural dynamic of a previous historical period has come to be \"a\" cultural dynamic of the present as it is presented through historylinked and heritage-based tourism and as it becomes a constituent of \"consuming\u0000 history\" through popular culture. Fashioning the \"teasing out\" process has drawn on the opportunities and skill sets from geography and semiotics as they have been reconfigured as a combined investigative and interpretive entity and as a form of epistemological pluralism. The special aptitudes\u0000 of these disciplinary areas have been twinned to expose many of the important symbols of the story of the Australian bushranger-cum-outlaw Ned Kelly, matching the original disposition of them to the modern telling of the story through tourism, and in so doing achieving enhanced levels of perception,\u0000 comprehension, depth, richness, and utility, and inclusive of both principal issues and subtle nuances. A concluding assessment of the opportunities that can be attributed to epistemological pluralism is accompanied by caveats; the purpose of these is to promote awareness about the need for\u0000 due diligence in forging suitable disciplinary combinations.","PeriodicalId":41836,"journal":{"name":"TOURISM CULTURE & COMMUNICATION","volume":"14 1","pages":"253-264"},"PeriodicalIF":0.6,"publicationDate":"2019-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87762390","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Destruction of Buddhas: Dissonant Heritage, Religious or Political Iconoclasm?","authors":"JA Atai","doi":"10.3727/194341419X15554157596173","DOIUrl":"https://doi.org/10.3727/194341419X15554157596173","url":null,"abstract":"This article attempts to explore the main impulses that might have led to the destruction of Buddha statues by Taliban in the Bamiyan Valley of Afghanistan. Drawing on existing literature, and anecdotal evidence, this article suggests that the main impulses that have led to destruction are rather linked to the overall political context of that time (i.e., political iconoclasm) rather than to pure Islamic iconoclasm or an explicit condition of disharmony in heritage (i.e., dissonant heritage). First, the Taliban did not consider the statues as \"their\" cultural heritage. The act of destruction, therefore, cannot be subscribed to the Afghan cultural dynamics but rather to the political-religious ideology imported by Taliban from outside of the country. Secondly, it seemed that Mullah Omar was viewing the statues as a revenue source at the beginning and as a political bargain chip at the end. In both circumstances, religion seems not to have played the main role. Lastly, the destruction seems a political iconoclasm-that is, a political exploitation, if not a direct political act. The Taliban and especially their external allies were very well aware of the consequences of the act of destruction. It seems implausible to suggest that there were no religion and/or culture in play when ordering the destruction of the statues. The latter is the least what this article aims for. However, to conclude that the destruction was solely triggered by theological and cultural factors might also be improbable. The author does not, in any way, attempt to rationalize the act of destruction, let alone justify the barbaric act.","PeriodicalId":41836,"journal":{"name":"TOURISM CULTURE & COMMUNICATION","volume":"30 1","pages":"303-312"},"PeriodicalIF":0.6,"publicationDate":"2019-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87546577","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Changing Role of Tourism Policy in Singapore's Cultural Development: From Explicit to Insidious","authors":"Can-Seng Ooi","doi":"10.3727/194341419X15542140077648","DOIUrl":"https://doi.org/10.3727/194341419X15542140077648","url":null,"abstract":"In the last three decades, Singapore has transformed from a cultural desert to a global arts city, thanks significantly to tourism. The Singapore Tourism Board was proactively shaping the cultural dynamics and policy of Singapore until 2012. But since then its official role in the country's\u0000 arts and cultural development almost disappeared. The disappearance of tourism interests in cultural development stems apparently from years of resistance, dialogues, and negotiation. This study argues that the tourism authorities are still maintaining influence in the cultural dynamics and\u0000 development of Singapore by reframing its involvement. It insidiously asserts its influence by enticing members of the arts community with resources, opportunities, and economic support to participate in the tourism industry. This article provides a dialogical understanding of how tourism\u0000 has shaped Singapore's cultural dynamics. Cultural dynamics and tourism development in Singapore must be understood within economic and social engineering perimeters defined by the government. The tourism authorities do not only work with other government authorities, they use similar techniques\u0000 in managing and controlling cultural development in the city-state. The Bakhtinian Dialogic Imagination is the heuristic that organizes and structures the complex and dynamic tourism–culture relations in this study. Three dialogical concepts—carnivalesque, heteroglossia, and polyphony—are\u0000 used. Besides documenting the ongoing evolution of tourism in the cultural development of Singapore, this study questions the effectiveness of the arm's length approach to managing cultural development. The Singapore case shows that there are subtle economic and political ways to go round\u0000 that principle.","PeriodicalId":41836,"journal":{"name":"TOURISM CULTURE & COMMUNICATION","volume":"20 1","pages":""},"PeriodicalIF":0.6,"publicationDate":"2019-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84147634","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"From Cultural Governance to Cultural Tourism: Towards an Interpretation Perspective","authors":"Rui Su, Huifen Cai","doi":"10.3727/194341419x15542140077657","DOIUrl":"https://doi.org/10.3727/194341419x15542140077657","url":null,"abstract":"The debate of \"cultural turn\" has recently drawn scholars' attentions to the cultural dimension of tourism, particularly how and to what extent cultural symbols and languages make meaning in tourism production and consumption. This requires tourism scholars examining symbolic elements\u0000 of culture and embedding them in tourism presentations, such as tourist products and service experiences. The authors attempt to address cultural dynamics between symbolism and signification and to illustrate their relationships within tourism through the studies of cultural governance and\u0000 cultural tourism. Employing a qualitative approach with 85 semistructured interviews and secondary data, a case study of cultural tourism in Nanjing, China illustrates how the tourism and culture sectors selectively signify the tourism image—\"A City of Universal Love\"—with Nanjing's\u0000 cultural governance ideology. The interpretation and the marketing of this city tourism image also show several tensions—for example, the cultural sector holds greater power to represent own its interests, but is less successful in promoting interactive heritage experience to the domestic\u0000 tourism market. This study offers a new insight of cultural dynamics, notably symbolism and signification dynamics influence governance, interpretation, and marketing of city tourism image.","PeriodicalId":41836,"journal":{"name":"TOURISM CULTURE & COMMUNICATION","volume":"23 1","pages":""},"PeriodicalIF":0.6,"publicationDate":"2019-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90316402","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Future Perspective on Tourism and Cultural Dynamics","authors":"R. Isaac, Platenkamp","doi":"10.3727/194341419X15542140077549","DOIUrl":"https://doi.org/10.3727/194341419X15542140077549","url":null,"abstract":"","PeriodicalId":41836,"journal":{"name":"TOURISM CULTURE & COMMUNICATION","volume":"30 1","pages":"313-315"},"PeriodicalIF":0.6,"publicationDate":"2019-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77833147","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Battir: Creative Resistance in a Front Line—Opportunities and Dilemmas of Tourism Development in a Conflict Zone","authors":"André Kuntz","doi":"10.3727/194341419X15554157596164","DOIUrl":"https://doi.org/10.3727/194341419X15554157596164","url":null,"abstract":"Tourism development in a conflict zone poses challenges. The structural violence of occupation poses real threats to the existence of the village. Battir's inhabitants can build on a tradition of non-violent, creative resistance. Hasan Mustafa initiated creative resistance in 1948 and\u0000 saved the village from destruction. In retelling the motivations, facts, and events in Battir 1948 a tour guide speaks also about creativity, community, and opportunities for change. In terms of economic dynamics of Holy Land tourism Battir's inhabitants are excluded by Israeli marketing,\u0000 while Palestinian marketing still needs profiling and fresh ideas. But meanwhile other dynamics appear in Battir: Inhabitants have started to react to the UNESCO World Heritage status of village lands and traditional agriculture, and offer services to visitors. Local products are sold and\u0000 the beauty of the village can be enjoyed by sitting down with a cup of coffee. Because tourism is new to the village, the cultural dynamics unfolding could be influenced by the inhabitants if tourism would be formed consciously beyond the marketing for more visitors. The amazing story of Hasan\u0000 Mustafa is an asset for a touristic Battir experience in the framework of a conflict-sensitive tourism. Is the immaterial inheritance, especially the stories about creative resistance, part of the future tourism product, an add-on to UNESCO World Heritage status? The stories still have to\u0000 be put together to form a reflected narrative that motivates to recognize one's own role in the conflict and the perspective towards change. Therefore, Palestinian tour guides can play a decisive role. This role and the impact of a reflected narrative cannot be underestimated. It is possible\u0000 to contribute to an awareness of visitors beyond mere contact at a touristic site. Battir can be a sample for a tourism development that serves the village as a whole, if methods and ideas of conflict-sensitive tourism are applied. Inclusion of all stakeholders, a carefully developed strategy,\u0000 and income for the community and the local government are important to maintain the UNESCO World Heritage landscape. Information about threats and the structure of violence need to be part of the touristic products. With a guided learning experience Battir can continue the inheritance of creative\u0000 resistance.","PeriodicalId":41836,"journal":{"name":"TOURISM CULTURE & COMMUNICATION","volume":"6 1","pages":"265-276"},"PeriodicalIF":0.6,"publicationDate":"2019-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73263906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Boundaries Versus Borders: Transforming Ethnic Cultural Representation into Place Identity Through Tourism","authors":"Min Zhang","doi":"10.3727/194341419X15542140077666","DOIUrl":"https://doi.org/10.3727/194341419X15542140077666","url":null,"abstract":"This article addresses the complexity and dynamics of maintaining, representing, and differentiating identities in border territories, which are subject to multiple and heterogeneous mobility flows. Although there have been many studies of host–guest relationships in tourism,\u0000 the field of intergroup relations within a heterogeneous host community remain hardly investigated. The Jing ethnic group is involved in the tourism industry of Dongxing, a border city between Guangxi Zhuang Autonomous Regions of China and Vietnam, a multiethnic area where Han people have\u0000 intermarried extensively with other ethnic groups and migrants from surrounding regions. Barth's ethnic boundary theory is employed in this research to unravel how tourism plays a significant role in maintaining Jing cultural boundaries, based on broader social interactions. Data were collected\u0000 through in-depth interviews and participant observations. Observation notes and interview transcripts are analyzed using content analysis. The main findings indicate that: 1) tourism provides an important channel for Jing people to interact within the social structure; 2) tourism amplifies\u0000 ethnic identities and reinforces the boundaries of ethnic culture; 3) tourism creates a \"time–space compression\" for ethnic groups to reflect on their own culture; 4) as a minor alternative source of income, tourism facilitates the negotiation of identity. It is found that when the representative\u0000 community has intrinsic strength in terms of economic condition and cultural confidence, the challenge for tourist destinations is how to construct a collective identity (or even brand) to maximize the benefits created by the common activities that all host communities engaged in.","PeriodicalId":41836,"journal":{"name":"TOURISM CULTURE & COMMUNICATION","volume":"11 1","pages":"243-251"},"PeriodicalIF":0.6,"publicationDate":"2019-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88799593","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}