Tour Guide Perspectives on Representations of Slavery at a Heritage Museum

In recent years, scholars have called for greater recognition and representation of the role of slavery and the contributions of the enslaved at a multitude of heritage sites in, and outside, of the US. The framework of difficult heritage, as grounded in difficult knowledge, draws attention to the problems associated with the processes of heritage-making, including the challenges faced by those tasked with representing traumatic pasts as well as by those who encounter the representations. Thus, the purpose of this exploratory study was to obtain the perspectives of tour guides regarding a greater representation of slavery at one possible heritage museum, the Sam Houston Memorial Museum in Huntsville, Texas, USA. These guides are crucial actors because they are responsible for both representing the heritage of slavery and managing a potentially complex range of visitor responses to these representations. The study drew from participant observation of guided tours of the museum property and semistructured interviews with museum staff, including those individuals who are directly responsible for guiding tours or play a supporting role in tours. While the guides indicated that they felt slavery was, indeed, an appropriate topic at the site, they expressed concerns about expanding representation of the topic. These concerns included the logistical constraints faced on tours, their knowledge of and comfort with the topic, and their perceptions about visitor expectations for the museum.