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Pengaruh Standar Operasional Prosedur, Deskripsi Pekerjaan Dan Budaya Kerja Terhadap Kinerja Karyawan PT Sumber Alfaria Trijaya Tbk Cabang Jember 标准操作程序、工作描述和工作文化对PT资源Alfaria Trijaya Tbk branber员工绩效的影响

RELASI : JURNAL EKONOMI Pub Date : 2023-01-10 DOI: 10.31967/relasi.v19i1.649

Tamriatin Hidayah, H. Sulaksono, Hayatul Maspufah

{"title":"Pengaruh Standar Operasional Prosedur, Deskripsi Pekerjaan Dan Budaya Kerja Terhadap Kinerja Karyawan PT Sumber Alfaria Trijaya Tbk Cabang Jember","authors":"Tamriatin Hidayah, H. Sulaksono, Hayatul Maspufah","doi":"10.31967/relasi.v19i1.649","DOIUrl":"https://doi.org/10.31967/relasi.v19i1.649","url":null,"abstract":"This study aims to determine the effect of standard operating procedures, job descriptions and work culture on employee performance. In this study, data were collected by means of observation, interviews and questionnaires to 45 respondents with census techniques, which aimed to determine respondents' perceptions of each variable. The analysis used includes data instrument testing (validity test, and reliability test), multiple linear regression analysis, classical assumption test (normality test, multicollinearity test, heteroscedasticity test), and hypothesis testing (F test, t test, coefficient of determination). From the results of the analysis using regression, it can be seen that the variables of standard operating procedures (0.575), job descriptions (0.475) and work culture (0.409), all have a positive and significant effect on employee performance. From the t-test, the results obtained are standard operating procedures (0.021), job descriptions (0.014) and work culture (0.001), all of which have a significant effect on employee performance. From the F test, the results of the variable standard operating procedures, job descriptions and work culture have a significant simultaneous effect on employee performance.","PeriodicalId":416802,"journal":{"name":"RELASI : JURNAL EKONOMI","volume":"74 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125906509","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Pengaruh Kualitas Produk Dan Harga Terhadap Keputusan Pembelian Smartphone Iphone 12 Di Kota Bandung 产品质量和价格对万隆购买智能手机Iphone 12的决定的影响

RELASI : JURNAL EKONOMI Pub Date : 2023-01-10 DOI: 10.31967/relasi.v19i1.650

Yolanda Firdayanti, Farah Oktafani

{"title":"Pengaruh Kualitas Produk Dan Harga Terhadap Keputusan Pembelian Smartphone Iphone 12 Di Kota Bandung","authors":"Yolanda Firdayanti, Farah Oktafani","doi":"10.31967/relasi.v19i1.650","DOIUrl":"https://doi.org/10.31967/relasi.v19i1.650","url":null,"abstract":"The purpose of this study is to analyze the customer perception of smartphone iPhone 12 in Bandung City on Product Quality and Product Price on Purchase Decisions partially and simultaneously. The method that is used in this study is descriptive quantitative method. Sampling was carried out using a non-probability sampling method with a purposive sampling sample. The sample of this research was iPhone 12 users who live in Bandung City, with a total of 100 respondents. The analysis data technique that was used in this research was multiple linear regression. Based on the results of the T-test in this research, product quality and price variable have a significant influence on purchasing decisions partially on iPhone 12 smartphone users in Bandung City. Furthermore, based on the results of the F-test in this study, product quality and product price variables have a significant influence on purchasing decisions simultaneously on iPhone 12 smartphone users in Bandung City. Therefore, based on the result of the coefficient determination, the R Square has a score of 0.696, which means that the independent variables, product quality and product price affect the purchasing decisions by 69.6% while the remaining 30.4% is the contribution of the influence of other variables outside this study.","PeriodicalId":416802,"journal":{"name":"RELASI : JURNAL EKONOMI","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116245641","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Pengaruh Kompensasi Terhadap Kinerja Karyawan Dengan Motivasi Sebagai Pemediasi Di PT Bank Mandiri KCP Kerobokan 具有KCP自力更生PT银行高管高管高管动机的薪酬影响

RELASI : JURNAL EKONOMI Pub Date : 2023-01-10 DOI: 10.31967/relasi.v19i1.668

I. Santika, I. Mustika, I. Iswari, I. Budiasa

{"title":"Pengaruh Kompensasi Terhadap Kinerja Karyawan Dengan Motivasi Sebagai Pemediasi Di PT Bank Mandiri KCP Kerobokan","authors":"I. Santika, I. Mustika, I. Iswari, I. Budiasa","doi":"10.31967/relasi.v19i1.668","DOIUrl":"https://doi.org/10.31967/relasi.v19i1.668","url":null,"abstract":"Penelitian ini bertujuan untuk mengetahui pengaruh kompensasi terhadap kinerja karyawan di PT Bank Mandiri KCP Kerobokan, melalui motivasi sebagai pemediasinya. Penelitian ini merupakan penelitian populasi, dimana seluruh populasi digunakan sebagai sebagai sampel yang berjumlah 30 orang. Penelitian ini menggunakan jenis data kuantitatif dan berbentuk penelitian asosiatif kausalitas, yaitu penelitian yang bertujuan untuk mengetahui hubungan antara dua variabel atau lebih dan hubungan ini memiliki sifat sebab akibat. Terdapat 3 (tiga) variabel operasional yang akan dikaji yaitu: Kompensasi, Kinerja Karyawan, dan Motivasi Kerja. Pengujian instrumen penelitian terdiri dari 2 (dua) tahapan yaitu uji validitas instrumen dan uji reliabilitas instrumen. Penelitian ini akan menganalisis dan menjelaskan pengaruh kompensasi terhadap kinerja karyawan dengan motivasi sebagai variabel mediasi pada Bank Mandiri KCP Kerobokan. Tehnik analisis data menggunakan analisis path dengan bantuan program SPSS versi 17. Hasil penelitian menunjukkan bahwa 1) Kompensasi berpengaruh positif dan signifikan terhadap motivasi kerja karyawan PT Bank Mandiri KCP Kerobokan 2). Kompensasi berpengaruh positif dan signifikan terhadap kinerja karyawan PT Bank Mandiri KCP Kerobokan; 3) Motivasi berpengaruh positif dan signifikan terhadap kinerja karyawan PT Bank Mandiri KCP Kerobokan 4) Motivasi kerja memediasi pengaruh kompensasi terhadap kinerja karyawan PT Bank Mandiri KCP Kerobokan.","PeriodicalId":416802,"journal":{"name":"RELASI : JURNAL EKONOMI","volume":"70 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116413963","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Pengaruh Kepuasan Dan Citra Rumah Sakit Terhadap Kepercayaan Dan Loyalitas Pasien 医院的满意和形象对病人的信任和忠诚的影响

RELASI : JURNAL EKONOMI Pub Date : 2023-01-10 DOI: 10.31967/relasi.v19i1.663

Elida Eftitah, Ni Putu Riski Martini, Arik Susbiyani, Toni Herlambang

{"title":"Pengaruh Kepuasan Dan Citra Rumah Sakit Terhadap Kepercayaan Dan Loyalitas Pasien","authors":"Elida Eftitah, Ni Putu Riski Martini, Arik Susbiyani, Toni Herlambang","doi":"10.31967/relasi.v19i1.663","DOIUrl":"https://doi.org/10.31967/relasi.v19i1.663","url":null,"abstract":"The hospital is an organization that provides health services carried out by professional medical personnel who are organized both from permanent medical facilities, medical services, continuous nursing care, diagnosis and treatment of diseases suffered by patients. This study aims to examine the effect of patient satisfaction and hospital image on patient loyalty with patient trust as an intervening variable. The object of this research are inpatients who seek treatment at the Fatimah Islamic Hospital in March – April 2022. The number of respondents is 100 people. The results showed: Patient satisfaction has a positive and significant effect on patient confidence in Fatimah Islamic Hospital Banyuwangi. Hospital image has a positive and significant effect on patient confidence in Fatimah Islamic Hospital Banyuwangi. Hospital patient satisfaction has a positive and significant effect on patient loyalty at the Fatimah Islamic Hospital Banyuwangi. Hospital image has a positive and significant effect on patient loyalty at the Fatimah Islamic Hospital in Banyuwangi. Patient trust has a positive and significant effect on patient loyalty at the Fatimah Islamic Hospital in Banyuwangi. Patient satisfaction has a positive and significant effect on patient loyalty which is strengthened by patient trust as an intervening variable at Fatimah Islamic Hospital Banyuwangi. Hospital image has a positive and significant effect on patient loyalty with patient satisfaction as an intervening variable at Fatimah Islamic Hospital Banyuwangi.","PeriodicalId":416802,"journal":{"name":"RELASI : JURNAL EKONOMI","volume":"53 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128306731","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Pengaruh Beban Kerja, Insentif, Lingkungan Kerja Non Fisik Terhadap Kinerja Karyawan Dinas Sosial Kabupaten Majalengka 工作负担、激励、非物理就业环境对马加伦卡地区社会服务人员绩效的影响

RELASI : JURNAL EKONOMI Pub Date : 2023-01-10 DOI: 10.31967/relasi.v19i1.659

Rinrin Asyifa Lutpiah, S. Syarifuddin

引用次数: 0

Pengaruh Penanganan Keluhan Dan Kualitas Pelayanan Terhadap Loyalitas Pasien Dengan Kepuasan Pasien Sebagai Variabel Mediasi Di Masa Pandemi Covid Di RSK Bedah Bimc, Kuta 在库塔的RSK外科Bimc大流行期间，处理投诉和服务质量对患者忠诚度的影响，让患者满意

RELASI : JURNAL EKONOMI Pub Date : 2023-01-10 DOI: 10.31967/relasi.v19i1.667

Putu Hema Maharani, Luh Komang Candra Dewi, Luh Kadek Budi Martini

{"title":"Pengaruh Penanganan Keluhan Dan Kualitas Pelayanan Terhadap Loyalitas Pasien Dengan Kepuasan Pasien Sebagai Variabel Mediasi Di Masa Pandemi Covid Di RSK Bedah Bimc, Kuta","authors":"Putu Hema Maharani, Luh Komang Candra Dewi, Luh Kadek Budi Martini","doi":"10.31967/relasi.v19i1.667","DOIUrl":"https://doi.org/10.31967/relasi.v19i1.667","url":null,"abstract":"Peran karyawan dalam suatu institusi pelayanan kesehatan sangatlah penting. Kualitas layanan sepertinya selalu sejalan dengan peranan karyawan. Loyalitas pelanggan dianggap sebagai faktor utama yang menentukan tingkat penjualan atau pendapatan bisnis. Untuk menarik pelanggan menjadi loyal, perusahaan tidak hanya harus memiliki produk dengan kualitas baik, tapi juga harus memperhatikan kualitas pelayanan yang baik agar pelanggan puas. Selain kualitas pelayanan yang mempengaruhi kepuasan pasien adalah complain handling. Tujuan dari penelitian ini yaitu untuk menganalisis pengaruh penanganan keluhan dan kualitas pelayanan terhadap loyalitas pasien dengan kepuasan pasien sebagai variabel mediasi di masa pandemi covid di RSK Bedah BIMC, Kuta. Lokasi penelitian ini yaitu di RSK Bedah BIMC yang terletak di Jalan Bypass Ngurah Rai No.100X, Kuta. Teknik penentuan sampel menggunakan non probability sampling yaitu metode purposive sampling. Metode pengumpulan data menggunakan kuesioner dengan skala likert (5 skala). Teknik analisis data yang digunakan yaitu analisis jalur (path analysis). Hasil penelitian menunjukkan bahwa Penanganan keluhan dan kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan pasien RSK Bedah BIMC, Kuta. Penanganan keluhan dan kualitas layanan berpengaruh positif dan signifikan terhadap loyalitas pasien RSK Bedah BIMC, Kuta. Kualitas layanan dan kepuasan pasien berpengaruh positif dan signifikan terhadap loyalitas pasien RSK Bedah BIMC, Kuta. Variabel kepuasan pasien mampu memediasi antara pengaruh penanganan keluhan terhadap loyalitas pasien di RSK Bedah BIMC, Kuta. Variabel kepuasan pasien belum mampu memediasi pengaruh kualitas layanan terhadap loyalitas pasien di RSK Bedah BIMC, Kuta.","PeriodicalId":416802,"journal":{"name":"RELASI : JURNAL EKONOMI","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131527948","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Pengaruh Kualitas Produk, Kualitas Pelayanan Dan Harga Terhadap Minat Beli Produk Skincare Scarlett Whitening Pada Official Store Scarlett Whitening Di Shopee 产品质量、服务质量和价格对斯佳丽在Shopee官方商店的惠特琳·惠特宁的兴趣的影响

RELASI : JURNAL EKONOMI Pub Date : 2023-01-10 DOI: 10.31967/relasi.v19i1.665

Defi Setyawati, Farah Oktafani

{"title":"Pengaruh Kualitas Produk, Kualitas Pelayanan Dan Harga Terhadap Minat Beli Produk Skincare Scarlett Whitening Pada Official Store Scarlett Whitening Di Shopee","authors":"Defi Setyawati, Farah Oktafani","doi":"10.31967/relasi.v19i1.665","DOIUrl":"https://doi.org/10.31967/relasi.v19i1.665","url":null,"abstract":"This study aims to determine the effect of Product Quality, Service Quality and Price on Interest in Buying Scarlett Whitening Skincare at the Scarlett Whitening Official Store at Shopee simultaneously and partially. Collecting data in this study through the distribution of questionnaires and using descriptive quantitative data analysis. Sampling was done by non-probability sampling method, namely by purposive sampling technique. The sample used in this study were consumers who had visited the Scarlett Whitening official store at Shopee, with a total of 100 respondents. The method of analysis in this study is multiple regression analysis test. Based on the results of the F test in this study, it shows that the variables of product quality, service quality and price have a simultaneous effect on buying interest skincare Whitening official store at Shopee by 79%. Furthermore, based on the t-test that product quality partially affects buying interest with a percentage of 33.9%, service quality partially affects buying interest with a percentage of 23% and price partially affects buying interest with a percentage of 22.1%.","PeriodicalId":416802,"journal":{"name":"RELASI : JURNAL EKONOMI","volume":"2013 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133704800","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Pengaruh Disiplin Kerja Terhadap Kinerja Karyawan Pada PT Kota Jati Furindo Jepara 工作纪律对柚木市吉帕拉的员工绩效影响

RELASI : JURNAL EKONOMI Pub Date : 2023-01-10 DOI: 10.31967/relasi.v19i1.664

Aisyah Intan Harisha, A. Prasetio

引用次数: 0

FACTORS THAT DETERMINE BRAND TRUST IN THE INTEREST OF BUYING MULTI LEVEL MARKETING (MLM) PRODUCTS IN THE CITY OF RUTENG MANGGARAI 汝腾曼加莱市多层次营销(mlm)产品购买兴趣中决定品牌信任的因素

RELASI : JURNAL EKONOMI Pub Date : 2022-01-11 DOI: 10.31967/relasi.v18i1.532

Maria Epelita Masriani, I. G. Sanica

{"title":"FACTORS THAT DETERMINE BRAND TRUST IN THE INTEREST OF BUYING MULTI LEVEL MARKETING (MLM) PRODUCTS IN THE CITY OF RUTENG MANGGARAI","authors":"Maria Epelita Masriani, I. G. Sanica","doi":"10.31967/relasi.v18i1.532","DOIUrl":"https://doi.org/10.31967/relasi.v18i1.532","url":null,"abstract":"In the business world, achieving the goals that have been planned depends very much on the factors that influence it. One of them is the factor of brand trust or brand trust. The concept of trust comes from the analysis of personal relationships in the field of social psychology. Social psychology discusses the influence of humans on others in terms of changing behavior, attitudes, communication patterns, and building trust. According to Hong Youl Ha and Helen Perks (2015) brand trust is a benchmark for customers to rely on the brand's ability to carry out the functions it plays. In this situation where the individual cannot objectively evaluate the quality of the product in advance, brand trust plays an important role in reducing uncertainty in purchasing.This study focuses on the millennial generation of brand trust in buying interest in HWI products. Using a qualitative approach, with descriptive analysis. This study collected data through interviews, observations and documentation. The results of this study were that brand trust had an effect on buying interest in HWI products in the city of Ruteng Manggarai. \u0000Keywords: Brand Trust, Buying Interest, MLM Product","PeriodicalId":416802,"journal":{"name":"RELASI : JURNAL EKONOMI","volume":"234 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121420244","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

STUDI EMPIRIS TENTANG PENGAWASAN KERJA, PENGALAMAN KERJA, DAN KEMAMPUAN KERJA SERTA PENGARUHNYA TERHADAP MOTIVASI BERPRESTASI KARYAWAN 对工作监督、工作经验、工作能力及其对员工成就动机的实证研究

RELASI : JURNAL EKONOMI Pub Date : 2022-01-08 DOI: 10.31967/relasi.v18i1.526

Rahayu Mardikaningsih, Samsul Arifin

{"title":"STUDI EMPIRIS TENTANG PENGAWASAN KERJA, PENGALAMAN KERJA, DAN KEMAMPUAN KERJA SERTA PENGARUHNYA TERHADAP MOTIVASI BERPRESTASI KARYAWAN","authors":"Rahayu Mardikaningsih, Samsul Arifin","doi":"10.31967/relasi.v18i1.526","DOIUrl":"https://doi.org/10.31967/relasi.v18i1.526","url":null,"abstract":"Human assets as one of the elements of manufacturing are the riding pressure of each organisation. They have a main function in understanding the organisation's goals. Companies ought to constantly inspire them to offer the excellent paintings effects in order that organisation sports aren't hampered consistent with their workload and responsibilities. Good paintings effects are primarily based totally at the lifestyles of a cause for fulfillment and there are numerous variables that have effect on this. This studies targets to research and decide the impact of labor supervision, paintings revel in, and paintings cappotential on fulfillment motivation. This quantitative studies takes the populace targeted on personnel who paintings withinside the manufacturing phase of a multinational organisation in Sidoarjo. Respondents on this observe have been a hundred and twenty respondents. The analytical device used, particularly SPSS model 25 program. The sampling method on this observe the usage of purposive sampling method. The analytical device used is more than one linear regression analysis. The effects confirmed that each one hypotheses have been demonstrated correct. Work supervision has a massive effective impact on fulfillment motivation. Work revel in and paintings cappotential even have a massive have effect on fulfillment motivation. The 3 of them offer a massive impact concurrently on fulfillment motivation. \u0000Keywords: job supervision, work experience, work ability, achievement motivation.","PeriodicalId":416802,"journal":{"name":"RELASI : JURNAL EKONOMI","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121385810","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3