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Systematic Review: Perlindungan Konsumen Transaksi Online 系统审查:在线交易消费者保护
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2021-06-27 DOI: 10.53990/SMJ.V2I1.8
Lili Fadli Muhamad, Elkin Rilvani
{"title":"Systematic Review: Perlindungan Konsumen Transaksi Online","authors":"Lili Fadli Muhamad, Elkin Rilvani","doi":"10.53990/SMJ.V2I1.8","DOIUrl":"https://doi.org/10.53990/SMJ.V2I1.8","url":null,"abstract":"Perlindungan konsumen diperlukan dalam kegiatan perdagangan untuk mencegah perbuatan tidak adil oleh pebisnis. Tidak sedikit penelitian yang membahas perlindungan konsumen transaksi online, namun tidak banyak upaya untuk menjadikan satu temuan-temuan dari penelitian yang mengkaji penyebab pelanggaran dan cara penyelesaiannya dengan cara mengumpulkan, meninjau, dan menyintesis penelitian yang terkait dengan perlindungan hak konsumen transakasi online. Sebagian besar penelitian ini fokus pada pendekatan regulasi hukum dan kepuasan pelanggan, sementara bidang lainnya mendapat sedikit perhatian. Oleh karena itu, penelitian ini menyoroti arah untuk penelitian lebih lanjut. Hasil dari penelitian baru ini menemukan banyak faktor penyebab pelanggaran dan penerapan disiplin ilmu lain dalam pendekatan penyelesian masalah","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":"1 1","pages":""},"PeriodicalIF":0.4,"publicationDate":"2021-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87573232","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
PENGARUH LEADER MEMBER EXCHANGE TERHADAP KINERJA DOSEN UNIVERSITAS MUHAMMADIYAH CIREBON 会员交换对大学讲师穆罕默德·西雷朋的影响
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2021-06-27 DOI: 10.53990/SMJ.V2I1.5
Jaenudin Jaenudin
{"title":"PENGARUH LEADER MEMBER EXCHANGE TERHADAP KINERJA DOSEN UNIVERSITAS MUHAMMADIYAH CIREBON","authors":"Jaenudin Jaenudin","doi":"10.53990/SMJ.V2I1.5","DOIUrl":"https://doi.org/10.53990/SMJ.V2I1.5","url":null,"abstract":"Knowledge management in the world of Education is increasingly important as a research topic, especially in the effort to improve the performance of lecturers in a university. Human resources are assets that must be safeguarded, the role of lecturers as HR is very important in improving the quality or quality of a college, especially at the University of Muhammadiyah in Cirebon. This research aims to describe leader member of exchange and job performance. In addition, to find out whether there is a relationship between each variable both the relationship directly and indirectly. The approach used in this study is quantitative with a survey research design that uses the path analysis approach. The population of this study were all lecturers of the University of Muhammadiyah Cirebon (UMC) with a sample of 117 lecturers. The data collection technique uses an instrument in the form of a questionnaire. The results showed that the job performance of Muhammadiyah Cirebon University lecturers was influenced more dominantly by the Leader member of exchange variable. Based on the data found in the field it can be concluded that the performance of Muhammadiyah Cirebon University lecturers will be more prudent when lecturers are led by leaders who want to go directly involved with their subordinates in carrying out their work or leader member exchange (LMX). This is a finding that should be followed up in the hope of improving the performance of lecturers at the Muhammadiyah University in Cirebon","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":"26 1","pages":""},"PeriodicalIF":0.4,"publicationDate":"2021-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90340162","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
PENGARUH KEPERCAYAAN KONSUMEN PADA MEREK TERHADAP LOYALITAS MEREK PT SINAR MAS WISESA DI BALIKPAPAN 消费者对品牌的信心对巴利克帕潘的PT ray WISESA忠诚度的影响
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2021-06-27 DOI: 10.53990/SMJ.V2I1.4
Dewi Ismiyatiningsih
{"title":"PENGARUH KEPERCAYAAN KONSUMEN PADA MEREK TERHADAP LOYALITAS MEREK PT SINAR MAS WISESA DI BALIKPAPAN","authors":"Dewi Ismiyatiningsih","doi":"10.53990/SMJ.V2I1.4","DOIUrl":"https://doi.org/10.53990/SMJ.V2I1.4","url":null,"abstract":"This study aimed to test the significance of the influence of consumer trust in the brand to brand loyalty PT Sinar Mas Wisesa in Balikpapan. The model used in this study is SEM (Structural Equation Model) with approach to PLS (Partial Least Square) that is useful to observe the direct and indirect influence of the variables brand reputation, brand competence, quality, trust in the company, brand liking, consumer trust in brand and brand loyalty. This study population are the owners or home buyers in the Balikpapan Baru, the sampling technique used a convenience sampling method in which sampling is done from the customer's most easily found or accessed, the amount of a sample of 128 respondents. The results of this study indicate that the presence of a significant effect of the construct of brand reputation, quality and trust in the company to consumer trust in the brand as well as a significant influence on consumer trust in brand to loyalty brand","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":"36 1","pages":""},"PeriodicalIF":0.4,"publicationDate":"2021-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87297378","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
ANALISIS HUBUNGAN PELATIHAN PRODUK MAKANAN TERHADAP KEMAMPUAN KETERAMPILAN SISWA DI SMK ANANDA BEKASI 分析食品培训关系对学生在SMK ANANDA BEKASI的技能技能
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2021-06-27 DOI: 10.53990/SMJ.V2I1.13
Agus Hermawan, Liza Maisaroh
{"title":"ANALISIS HUBUNGAN PELATIHAN PRODUK MAKANAN TERHADAP KEMAMPUAN KETERAMPILAN SISWA DI SMK ANANDA BEKASI","authors":"Agus Hermawan, Liza Maisaroh","doi":"10.53990/SMJ.V2I1.13","DOIUrl":"https://doi.org/10.53990/SMJ.V2I1.13","url":null,"abstract":"This study aims to determine and analyze the relationship between food product training and the ability of students' skills at SMK Ananda Bekasi. Education is a form of human effort in improving its quality as a human being that can be done individually or in groups, Ananda Bekasi Vocational School which has a Hospitality Accommodation major where in class IX they get training material for food product training. This study uses historical-secondary data of grades IX grade students for the period 2017-2019, obtained a total of 78 students, then the data was cleaned to be processed. After testing with SPSS 25.0 software, the mean value of the training variable (X) 338.67 and the ability skills (Y) 167.47, the normality of the data obtained were normally distributed, the linear regression test obtained a significance result of 0.012, where it was less than 0, 05 it can be concluded that the training variables and skills ability have a correlation, the simulltan test obtained a value of 0.284 with the conclusion that the results of a close relationship (simultaneous) is low between the training variables (X) and skills ability (Y) with partial tests found a positive relationship and coefficient of determination (R2) 8.1%.","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":"20 1","pages":""},"PeriodicalIF":0.4,"publicationDate":"2021-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75489675","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PERCETAKAN RUBY PRINTING 服务质量对客户满意度对RUBY打印的影响
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2021-06-27 DOI: 10.53990/smj.v1i1.25
Octa Nilam Lukkita, Yeni Agustina
{"title":"PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PERCETAKAN RUBY PRINTING","authors":"Octa Nilam Lukkita, Yeni Agustina","doi":"10.53990/smj.v1i1.25","DOIUrl":"https://doi.org/10.53990/smj.v1i1.25","url":null,"abstract":"This study aims to investigate: (1) the effect of reliability on customers’ satisfaction, (2) the effect of responsiveness on customer satisfaction, (3) the effect of assurance on customer satisfaction, (4) the effect of empathy on customer satisfaction, (5) the effect of tangibles on customer satisfaction, and (60 the effects of reliability, responsiveness, assurance, empathy and tangible on customer satisfaction. This was a quantitative study. The research setting was Ruby Printing Bekasi, the research population comprised customers Ruby Printing. The research sample was selected using Lameshaw, resulting in 96,4 rounded to 100. The data collecting technique was a closed questionnaire with answer alternatives using the Likert Scale. The analysis technique was multiple linear regression analysis using F-test and t-test.","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":"47 1","pages":""},"PeriodicalIF":0.4,"publicationDate":"2021-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87328668","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
PENGARUH MOTIVASI KERJA DAN LOYALITAS KERJA TERHADAP PRODUKTIVITAS KERJA KARYAWAN PT. CISARUA MOUNTAIN DAIRY 工作动机和工作忠诚对PT. CISARUA MOUNTAIN DAIRY员工的生产力的影响
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2021-06-27 DOI: 10.53990/smj.v1i1.20
Ade Chairunnisa, Jaenudin Jaenudin
{"title":"PENGARUH MOTIVASI KERJA DAN LOYALITAS KERJA TERHADAP PRODUKTIVITAS KERJA KARYAWAN PT. CISARUA MOUNTAIN DAIRY","authors":"Ade Chairunnisa, Jaenudin Jaenudin","doi":"10.53990/smj.v1i1.20","DOIUrl":"https://doi.org/10.53990/smj.v1i1.20","url":null,"abstract":"This study aims to determine the effect of work motivation and loyalty on the work productivity of PT. Cimory employees, and the research was conducted directly at the PT. Cimory factory in the Sentul industrial area. This research is a descriPT.ive study with a quantitative approach, the data collection techniques used in this study are questionnaires and direct interviews with related parties according to the research objectives. The research subjects used were employees of PT. Cimory as many as 100 respondents. The analysis technique uses the classical assum PT.ion test, multiple regression with the model feasibility test, namely the t test and f test. The results showed that from 100 respondents it was known that by means of the t test (partial), the variable of work motivation on the work productivity of PT. Cimory employees obtained a significant influence, with a value of t count 4.021 1.660 t table. As for the job loyalty variable partially there is no significant effect on the work productivity of PT. Cimory employees, with a value of t count 0.462 1.660 t table. While the f test (simultaneous) work motivation and job loyalty have a significant effect on the work productivity of PT. Cimory employees, with a calculated f value of 8.108 3.09.","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":"103 1","pages":""},"PeriodicalIF":0.4,"publicationDate":"2021-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79435569","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
PENERAPAN PRINSIP GOOD CORPORATE GOVERNANCE PADA PERUSAHAAN PENJAMINAN (STUDI KASUS PT JAMKRINDO) 保险公司良好公司治理原则的应用(案例研究PT JAMKRINDO)
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2021-06-27 DOI: 10.53990/smj.v1i1.19
M. Rowi
{"title":"PENERAPAN PRINSIP GOOD CORPORATE GOVERNANCE PADA PERUSAHAAN PENJAMINAN (STUDI KASUS PT JAMKRINDO)","authors":"M. Rowi","doi":"10.53990/smj.v1i1.19","DOIUrl":"https://doi.org/10.53990/smj.v1i1.19","url":null,"abstract":"The application of the principles of Good Corporate Governance was suppressed after economic crises in various countries in the 1990s. When observing the major financial scandals that were exposed, the public began to question the performance of the big companies involved in this scandal which went against the principles of Good Corporate Governance regarding accountability, equity, integrity, transparancy and responsibility. PT Jamkrindo is a state-owned company engaged in underwriting with program and nonprogram products. PT Jamkrindo is here to participate in elevating MSME-K actors to become more independent, develop and advance. PT Jamkrindo must implement good governance or Good Corporate Governance. This is important because so far MSMEs are not considered to need good corporate governance. Even though MSMEs contribute greatly to the Indonesian economy","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":"294 1","pages":""},"PeriodicalIF":0.4,"publicationDate":"2021-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85371855","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
HUBUNGAN PELAYANAN KONSUMEN DAN FASILITAS PERUSAHAAN TERHADAP KEPUASAN KONSUMEN PADA PT. AVANT GUARD INDONESIA 消费者服务和企业设施的关系，以消费者满意的PT. AVANT GUARD
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2021-06-27 DOI: 10.53990/smj.v1i1.22
Rinovian Rais
{"title":"HUBUNGAN PELAYANAN KONSUMEN DAN FASILITAS PERUSAHAAN TERHADAP KEPUASAN KONSUMEN PADA PT. AVANT GUARD INDONESIA","authors":"Rinovian Rais","doi":"10.53990/smj.v1i1.22","DOIUrl":"https://doi.org/10.53990/smj.v1i1.22","url":null,"abstract":"The Purpose of this study was to determine the effect of customer service and company facilities on customer satisfaction at PT Avant Guard Indonesia and to determine the variables that have a greater influence between customer services and company facilities on customer satisfaction at PT Avant Guard Indonesia. Based on testing with Chi square (X²), it is found that there is a significant relationship between customer service and customer satisfaction, or the better the service provided, the better customer satisfiction, For the relationship between company facilities and customer satisfiction, it is found that there is a significant relationship between company facilities and customer satisfaction, or the better the company facilities provided, the better customer satisfaction. From the calculation, it is also known that service has a greater influence, so that that the second Hypothesis can be accepted.","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":"1 1","pages":""},"PeriodicalIF":0.4,"publicationDate":"2021-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86418436","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Volatility analysis and volatility spillover across equity markets between India and Europe 波动性分析及印度和欧洲股市的波动性溢出
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2021-01-11 DOI: 10.5958/2321-2012.2021.00004.X
Nisarg A Joshi, Dhyani Mehta, Nikunj Patel, Bhavesh. K. Patel
{"title":"Volatility analysis and volatility spillover across equity markets between India and Europe","authors":"Nisarg A Joshi, Dhyani Mehta, Nikunj Patel, Bhavesh. K. Patel","doi":"10.5958/2321-2012.2021.00004.X","DOIUrl":"https://doi.org/10.5958/2321-2012.2021.00004.X","url":null,"abstract":"This paper is a comparative study of volatility spillover effects in India and European indices. The analysis used various GARCH models, in order to measure conditional volatility (GARCH), asymmetric effect in the conditional volatility (T-GARCH), volatility persistence in conditional volatility (E-GARCH), impact of conditional volatility on conditional returns (M-GARCH) and volatility spillover (GARCH (1, 1), with exogenous variable, for the period 2005 to 2018. The major results, regarding volatility spillover, revealed that Indian stock market had exercised strong impact on selected European indices. Volatility spillover was found to be from Indian stock market to European indices and vice-versa. According to the T-GARCH model, there was significant asymmetric effect on the conditional volatility. The results of E-GARCH model established volatility persistence in conditional volatility.","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":"17 1","pages":"31-41"},"PeriodicalIF":0.4,"publicationDate":"2021-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46582019","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Employer branding on organisational citizenship behaviour: A moderated moderation model of organisational politics and organisational dissent behaviour 雇主对组织公民行为的品牌塑造：组织政治和组织异议行为的适度调节模型
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2021-01-11 DOI: 10.5958/2321-2012.2021.00009.9
N. Kengatharan, Manikavasakar Puviraj
{"title":"Employer branding on organisational citizenship behaviour: A moderated moderation model of organisational politics and organisational dissent behaviour","authors":"N. Kengatharan, Manikavasakar Puviraj","doi":"10.5958/2321-2012.2021.00009.9","DOIUrl":"https://doi.org/10.5958/2321-2012.2021.00009.9","url":null,"abstract":"","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":"17 1","pages":"91-102"},"PeriodicalIF":0.4,"publicationDate":"2021-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44210934","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
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