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PENGARUH KUALITAS LAYANAN DAN HARGA KARTU SELULER TELKOMSEL TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN PENGGUNA KARTU HALO DI BANJARMASIN (Studi Pada Kantor Grapari Telkomsel Kota Banjarmasin) 服务质量和TELKOMSEL移动卡价格对banjarari市TELKOMSEL客户购买决定的影响(BANJARMASIN市Grapari TELKOMSEL办公室的研究)
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2022-02-21 DOI: 10.20527/sbj.v1i2.12791
Nandawan Nizardy, Hairudinor Hairudinor, Setio Utomo
{"title":"PENGARUH KUALITAS LAYANAN DAN HARGA KARTU SELULER TELKOMSEL TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN PENGGUNA KARTU HALO DI BANJARMASIN (Studi Pada Kantor Grapari Telkomsel Kota Banjarmasin)","authors":"Nandawan Nizardy, Hairudinor Hairudinor, Setio Utomo","doi":"10.20527/sbj.v1i2.12791","DOIUrl":"https://doi.org/10.20527/sbj.v1i2.12791","url":null,"abstract":"This study aims to determine the effect of partially and simultaneously between Service Quality (X1) and Price (X2) on Purchasing Decisions (Y). The population in this study is consumers in the Banjarmasin Grapari office who use Halo cards for sampling techniques using non-probability sampling with a total sample of 140 people. Data collection techniques in this research is by distributing questionnaires. Data analysis techniques using Multiple Linear Regression Analysis. The results of the study prove that Service Quality (X1) partially has a significant positive effect on Purchasing Decisions (Y) of 18%. And Price (X2) partially has a significant positive effect on Purchasing Decisions (Y) with a large influence of 78.4%. The results of simultaneous testing show that service quality (X1) and price (X2) have a significant positive effect on purchasing decisions (Y) with a large effect of 78.8%. Keywords: Service Quality; Price; Purchase Decisions","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":null,"pages":null},"PeriodicalIF":0.4,"publicationDate":"2022-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82535355","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
PENGARUH RETURN ON ASSETS (ROA), RETURN ON EQUITY (ROE), DAN NET PROFIT MARGIN (NPM) TERHADAP PERTUMBUHAN LABA PADA PERUSAHAAN PERBANKAN YANG TERDAFTAR DI BURSA EFEK INDONESIA PERIODE 2015 -2019
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2022-02-21 DOI: 10.20527/sbj.v1i2.12796
Nur Melinda Hastuti, Hj. Siti Rusidah, Setio Utomo
{"title":"PENGARUH RETURN ON ASSETS (ROA), RETURN ON EQUITY (ROE), DAN NET PROFIT MARGIN (NPM) TERHADAP PERTUMBUHAN LABA PADA PERUSAHAAN PERBANKAN YANG TERDAFTAR DI BURSA EFEK INDONESIA PERIODE 2015 -2019","authors":"Nur Melinda Hastuti, Hj. Siti Rusidah, Setio Utomo","doi":"10.20527/sbj.v1i2.12796","DOIUrl":"https://doi.org/10.20527/sbj.v1i2.12796","url":null,"abstract":"The object of this study is the banks that are listed on the Indonesia Stock Exchange for the period 2015-2019. The banking sector was chosen because it is very instrumental in advancing a country's economy. Because almost all sectors of the economy are related to financial activities that will require the role of banks. To measure the success of a bank, it can be seen from the profit growth of a bank. This study aims to determine the effect of Return on Assets (ROA) (X1), Return On Equity (ROE) (X2), and Net Profit Margin (NPM) (X3) on Profit Growth (Y) in Banking Companies listed on the Stock Exchange Indonesia Period 2015-2019. The data used in this study are secondary data in the form of published financial statements. The sample used was 22 companies multiplied by 5 years of the study period with purposive sampling technique. Data analysis method used is Multiple Linear Regression Analysis. The results prove that Return On Assets (ROA) partially does not significantly influence profit growth of -14.2%, Return On Equity (ROE) partially does not significantly influence profit growth of 9.1%, and Net Profit Margin (NPM) partially significant effect on profit growth of 51%. Simultaneously Return on Assets (ROA), Return On Equity (ROE), and Net Profit Margin (NPM) have a significant effect on Profit Growth with a contribution of 19.4% which shows very low. Keywords: Return On Assets (ROA), Return On Equity (ROE), Net Profit Margin (NPM), Growth Profit.","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":null,"pages":null},"PeriodicalIF":0.4,"publicationDate":"2022-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74381264","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Efektivitas Dalam Meningkatkan Kinerja Karyawan Pada Best Western Kindai Hotel Banjarmasin 在Banjarmasin Best Western Kindai酒店改善员工绩效的影响
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2022-02-21 DOI: 10.20527/sbj.v1i1.12784
Ikhsan Rafi Hidayat, Saladin Ghalib, Fitriyadi Fitriyadi, Hairudinor Hairudinor
{"title":"Efektivitas Dalam Meningkatkan Kinerja Karyawan Pada Best Western Kindai Hotel Banjarmasin","authors":"Ikhsan Rafi Hidayat, Saladin Ghalib, Fitriyadi Fitriyadi, Hairudinor Hairudinor","doi":"10.20527/sbj.v1i1.12784","DOIUrl":"https://doi.org/10.20527/sbj.v1i1.12784","url":null,"abstract":"This study aims to see whether the training provided by the Best Western Kindai Hotel Banjarmasin has been effective or not. In the process, this study uses qualitative methods where the results show that the training provided by the Best Western Kindai Hotel Banjarmasin to its employees has shown effective results in its implementation. .Basically, the company always wants every training that is carried out to be effective and produce effective output as well. In its efforts, the Best Western Kindai Hotel Banjarmasin always strives for how every training given is always effective and produces effective outputs too, by bringing in trainers who are competent in their fields with the hope of meeting the factors of effectiveness itself, such as Trainer Clarity, Training Place, Communication Trainers and Training Materials so as to achieve effective training and achieve the vision and mission of the company. Keywords : Training, Effectiveness, Trainer, Trainer Clarity, Training Place, TrainerCommunication, and Training Materials.","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":null,"pages":null},"PeriodicalIF":0.4,"publicationDate":"2022-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74212030","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Pengaruh Diskon dan Kualitas Layanan Elektronik terhadap Kepuasan Pelanggan pada Aplikasi Tix ID di Kota Banjarmasin 在Banjarmasin，电子服务的折扣和质量对客户满意度的影响
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2022-02-21 DOI: 10.20527/sbj.v1i1.12790
Nadya Eka Ermida, Saladin Ghalib, Nurul Wahyuni
{"title":"Pengaruh Diskon dan Kualitas Layanan Elektronik terhadap Kepuasan Pelanggan pada Aplikasi Tix ID di Kota Banjarmasin","authors":"Nadya Eka Ermida, Saladin Ghalib, Nurul Wahyuni","doi":"10.20527/sbj.v1i1.12790","DOIUrl":"https://doi.org/10.20527/sbj.v1i1.12790","url":null,"abstract":"Marketing is all efforts that start from identifying the needs of consumers, determining the right product or service to be marketed, coordinating with other management functions, and developing offers through promotional and distribution strategies. This study aims to determine the effect of discounts and electronic service quality partially and simultaneously on customer satisfaction. Respondents in this study were users of the Tix ID application in Banjarmasin City who were taken using the accidental sampling technique, so that there were 110 respondents who used the Tix ID application as the research sample. Data collection techniques by means of questionnaires and data analysis techniques used are multiple linear regression analysis using SPSS 25.0. The results of this study indicate that partially the discount variable (X1) has no significant effect on customer satisfaction (Y) with a significant value of 0.293> 0.05 with a t value of 1.056 <t table 1.982, and electronic service quality (X2) has a significant effect on customer satisfaction (Y) with a significant value of 0.000 <0.05 with a value of t count 12.080> t table 1.982. Simultaneously, the discount variable (X1) and the quality of electronic services (X2) have a significant effect on customer satisfaction (Y) with a significant value of 0.000 <0.05 with a calculated F value of 84.978> F table 3.08. Keywords: Discounts, Electronic Service Quality, Customer Satisfaction","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":null,"pages":null},"PeriodicalIF":0.4,"publicationDate":"2022-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75646975","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Pengaruh Kualitas Layanan Produk dan Harga Terhadap Kepuasan Pelanggan Pengguna XL di Kota Banjarmasin (Studi Pada Pengguna Paket Data Internet) Banjarmasin市XL用户满意度的影响(互联网数据包用户研究)
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2022-02-21 DOI: 10.20527/sbj.v1i2.12793
Muhammad Najwan Ridho Allana, Noor Hidayati, Khairussalam Khairussalam
{"title":"Pengaruh Kualitas Layanan Produk dan Harga Terhadap Kepuasan Pelanggan Pengguna XL di Kota Banjarmasin (Studi Pada Pengguna Paket Data Internet)","authors":"Muhammad Najwan Ridho Allana, Noor Hidayati, Khairussalam Khairussalam","doi":"10.20527/sbj.v1i2.12793","DOIUrl":"https://doi.org/10.20527/sbj.v1i2.12793","url":null,"abstract":"The purpose of this research is to find out and examine the effect partially and simultaneously Service Quality (X1) and Price (X2) on Customer Satisfaction (Y) XL users in Banjarmasin city. This study uses a quantitative approach with an associative type. The population in the study were all XL 4G users or consumers in Banjarmasin City. The total sample was 120 people using accidental sampling. The data collection technique was using a questionnaire and the data analysis technique used was Multiple Linear Regression. The research results prove that Service Quality (X1) partially has a significant positive effect on Customer Satisfaction (Y) with the Sig. 0.037 <0.05. And Price (X2) partially has a significant positive effect on Customer Satisfaction (Y) with the value of Sig. 0.000 <0.05. The test results simultaneously show that service quality (X1) and price (X2) have a significant positive effect on customer satisfaction (Y) with the Sig. 0.000 <0.05. Keywords : Service Quality, Price, and Customer Satisfaction","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":null,"pages":null},"PeriodicalIF":0.4,"publicationDate":"2022-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78895664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Perbandingan Return Investasi Emas Dan Investasi Saham (Capital Gain) PT. Aneka Tambang Tbk Pada Periode Januari 2019 – April 2020 将黄金投资回报率与股票投资(Capital增益)于2019年1月至2020年4月期间比拟Tbk地雷
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2022-02-21 DOI: 10.20527/sbj.v1i1.12786
Ica Ningsih, Sugiharto Sugiharto, Setio Utomo
{"title":"Perbandingan Return Investasi Emas Dan Investasi Saham (Capital Gain) PT. Aneka Tambang Tbk Pada Periode Januari 2019 – April 2020","authors":"Ica Ningsih, Sugiharto Sugiharto, Setio Utomo","doi":"10.20527/sbj.v1i1.12786","DOIUrl":"https://doi.org/10.20527/sbj.v1i1.12786","url":null,"abstract":"This study aims to determine the comparison between the return on investment in gold and return on investment in stocks at PT. Aneka Tambang Tbk in the period January 2019 - April 2020. This research is a descriptive comparative study with a quantitative approach. The data used are secondary data. Data collection techniques using documentation and literature study. While the data analysis technique used the Independent Samples T-Test. Based on the results of tests that have been carried out regarding the comparison of Return on Gold Investment and Return on stock Investment (capital gain) at PT. Aneka Tambang Tbk for the period January 2019 – April 2020, information is obtained that there is a difference in profit which is more profitable is investing in gold in the short term with an average return value of gold which is 2.2925% greater than the average value of stock return, namely -1.4931% and there is no significant difference if investing in the long term between Return on Gold Investment and Return on Stock Investment (capital gain) at PT. Aneka Tambang Tbk Periode January 2019 – April 2020 with a probability level (sig 2-tailed) 0.306 > 0.05. The result of the research on the Independent Sampel T-Test prove that there is no significant difference between Return on Gold Investment and Return on Stock Investment at PT. Aneka Tambang Tbk with a significant value of 0.306 or in other word Ha is rejected and Ho accepted. Keywords:  Return, Investment, Gold, StockPerbandingan Return Investasi Emas Dan Investasi Saham (Capital Gain) PT. Aneka Tambang Tbk Pada Periode Januari 2019 – April 2020","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":null,"pages":null},"PeriodicalIF":0.4,"publicationDate":"2022-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83961597","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
HUBUNGAN IKLIM ORGANISASI DENGAN WORK ENGAGEMENT PADA KARYAWAN PT. PLN (PERSERO) UPP KITRING KALBAGTENG 3 CABANG SAMPIT
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2022-02-21 DOI: 10.20527/sbj.v1i2.12795
Nabila Tri, Saladin Ghalib, Fitriyadi Fitriyadi
{"title":"HUBUNGAN IKLIM ORGANISASI DENGAN WORK ENGAGEMENT PADA KARYAWAN PT. PLN (PERSERO) UPP KITRING KALBAGTENG 3 CABANG SAMPIT","authors":"Nabila Tri, Saladin Ghalib, Fitriyadi Fitriyadi","doi":"10.20527/sbj.v1i2.12795","DOIUrl":"https://doi.org/10.20527/sbj.v1i2.12795","url":null,"abstract":"This Organizational Climate Relationship with Work Engagement of PT. PLN (Persero) UPP Kitring Kalbagteng 3 Sampit Branch. This study aims to examine Organizational Climate (X) with Work Engagement (Y) on the employees of PT. PLN (Persero) UPP Kitring Kalbagteng 3 Sampit Branch. The research approach used is a quantitative approach. Samples taken as many as 36 respondents with saturated sampling technique. Data collection uses a questionnaire, while data analysis uses product moment correlation. The results of the study prove that Organizational Climate is significantly related to Work Engagement of 0.711% or 71.1%. Based on this research it can be concluded that the better the Organizational Climate will be related to the increase in Work Engagement of PT. PLN (Persero) UPP Kitring Kalbagteng 3 Sampit Branch. Keywords:  Organizational Climate and Work Engagement","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":null,"pages":null},"PeriodicalIF":0.4,"publicationDate":"2022-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82739082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Accounting education and labor market needs in Saudi Arabia 沙特阿拉伯的会计教育和劳动力市场需求
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2022-01-01 DOI: 10.5958/2321-2012.2022.00002.1
Abdullah Masood
{"title":"Accounting education and labor market needs in Saudi Arabia","authors":"Abdullah Masood","doi":"10.5958/2321-2012.2022.00002.1","DOIUrl":"https://doi.org/10.5958/2321-2012.2022.00002.1","url":null,"abstract":"","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":null,"pages":null},"PeriodicalIF":0.4,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71091072","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The effect of management accounting practices on organizational performance of listed manufacturing sectors in Sri Lanka, with the moderating effect of complexity of production process 管理会计实务对斯里兰卡制造业上市公司组织绩效的影响:生产过程复杂性的调节作用
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2022-01-01 DOI: 10.5958/2321-2012.2022.00004.5
A. M. I. Jariya, T. Velnampy
{"title":"The effect of management accounting practices on organizational performance of listed manufacturing sectors in Sri Lanka, with the moderating effect of complexity of production process","authors":"A. M. I. Jariya, T. Velnampy","doi":"10.5958/2321-2012.2022.00004.5","DOIUrl":"https://doi.org/10.5958/2321-2012.2022.00004.5","url":null,"abstract":"","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":null,"pages":null},"PeriodicalIF":0.4,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71091138","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Determinants of brand awareness in the context of ethiopian domestic leather footwear industries 埃塞俄比亚国内皮革制鞋业背景下品牌意识的决定因素
IF 0.4
SMART-Journal of Business Management Studies Pub Date : 2022-01-01 DOI: 10.5958/2321-2012.2022.00017.3
Jemal Redwan Muzeyin, H. M. Ahmed, Shemila Jemal Amde, Murad Thomran, M. Ferejo
{"title":"Determinants of brand awareness in the context of ethiopian domestic leather footwear industries","authors":"Jemal Redwan Muzeyin, H. M. Ahmed, Shemila Jemal Amde, Murad Thomran, M. Ferejo","doi":"10.5958/2321-2012.2022.00017.3","DOIUrl":"https://doi.org/10.5958/2321-2012.2022.00017.3","url":null,"abstract":"","PeriodicalId":41569,"journal":{"name":"SMART-Journal of Business Management Studies","volume":null,"pages":null},"PeriodicalIF":0.4,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71091833","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
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