The South African Journal of Industrial Engineering最新文献

USE OF PARTIAL QUALITY FUNCTION DEPLOYMENT TO IDENTIFY PROCESSES REQUIRED FOR ISO 9001 使用部分质量功能部署来识别iso 9001要求的过程

The South African Journal of Industrial Engineering Pub Date : 2021-08-31 DOI: 10.7166/32-2-2415

O. Cruz-Domínguez, O. Guirette-Barbosa, J. Carrera-Escobedo, H. Durán-Muñoz, C. Guzman-Valdivia, E. Ruelas-Santoyo

{"title":"USE OF PARTIAL QUALITY FUNCTION DEPLOYMENT TO IDENTIFY PROCESSES REQUIRED FOR ISO 9001","authors":"O. Cruz-Domínguez, O. Guirette-Barbosa, J. Carrera-Escobedo, H. Durán-Muñoz, C. Guzman-Valdivia, E. Ruelas-Santoyo","doi":"10.7166/32-2-2415","DOIUrl":"https://doi.org/10.7166/32-2-2415","url":null,"abstract":"This paper proposes an objective way to identify the necessary processes of a quality management system (QMS) to enhance customer satisfaction by meeting customer requirements (CRs). This quality function deployment (QFD)-based method helps to address the implementation of process management, which is a mandatory requirement of modern standards based on QMS, such as ISO 9001 and other international standards. Currently, this identification of processes is made through subjective judgements derived from observation, brainstorming, debates, group projects, and other techniques; but this research presents a standardised way of determining or identifying the processes. The proposed method achieves the identification only of the processes that influence customer satisfaction, consolidating it as a crucial tool in the robust QMS design. The results indicate that the method shown can serve as a platform for subsequent activities, such as process mapping, indicator creation, procedure writing, and other important documents. The purpose of this paper is to show the feasibility of the proposed method, finishing with a summary of the results achieved in a Mexican company’s QMS identification of processes.","PeriodicalId":404746,"journal":{"name":"The South African Journal of Industrial Engineering","volume":"65 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114095550","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

INVESTIGATION OF USER INTERFACE OF GYRO-SENSOR-BASED HAND GESTURAL DRONE CONTROLLER 基于陀螺仪传感器的无人机手势控制器用户界面研究

The South African Journal of Industrial Engineering Pub Date : 2021-08-31 DOI: 10.7166/32-2-2484

Jung-Hyun Lee, Kyungdoh Kim

{"title":"INVESTIGATION OF USER INTERFACE OF GYRO-SENSOR-BASED HAND GESTURAL DRONE CONTROLLER","authors":"Jung-Hyun Lee, Kyungdoh Kim","doi":"10.7166/32-2-2484","DOIUrl":"https://doi.org/10.7166/32-2-2484","url":null,"abstract":"Joystick controllers are used mainly for modern civil drones. However, joystick controllers are non-intuitive and require two hands to be used simultaneously. Therefore, although single-handed drone controllers using a joystick and hand gestures have been introduced, they have only replaced the right stick of the joystick controller with gyro sensors. While this approach retains interface continuity with conventional joystick controllers, it is not user-centric. Therefore we propose a gestural drone controller based on hand gestures, and compare it experimentally with conventional controllers, including an investigation of the effective differences depending on the user’s joystick experience. We separateparticipants into expert and novice joystick groups to investigate the joystick controller experience effects (e.g., radio-controlled cars, game consoles) for each controller type. The conventional joystick controller is found to be superior to the conventional gestural controller for five out of nine criteria, and superior to the proposed gestural controller for three out of nine criteria. The proposed gestural controller is more natural than the conventional gestural controller. There tends to be an interaction effect of the joystick experience and controller types, considering the naturalness of the controller.","PeriodicalId":404746,"journal":{"name":"The South African Journal of Industrial Engineering","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133048512","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

OPTIMISING THE ANALYSIS STAGE IN THE INTERNATIONALISATION OF MANUFACTURING OPERATIONS 优化制造业务国际化的分析阶段

The South African Journal of Industrial Engineering Pub Date : 2021-08-31 DOI: 10.7166/32-2-2371

Fabio Comer, J. Mula, Manuel Díaz-Madroñero, H. Grillo

引用次数: 0

ON THE PATH TO ARTIFICIAL INTELLIGENCE: THE EFFECTS OF A ROBOTICS SOLUTION IN A FINANCIAL SERVICES FIRM 在通往人工智能的道路上:机器人解决方案对金融服务公司的影响

The South African Journal of Industrial Engineering Pub Date : 2021-08-31 DOI: 10.7166/32-2-2390

Hamieda Parker, Stephanie Elaine Appel

{"title":"ON THE PATH TO ARTIFICIAL INTELLIGENCE: THE EFFECTS OF A ROBOTICS SOLUTION IN A FINANCIAL SERVICES FIRM","authors":"Hamieda Parker, Stephanie Elaine Appel","doi":"10.7166/32-2-2390","DOIUrl":"https://doi.org/10.7166/32-2-2390","url":null,"abstract":"As ever-increasing advances in automation and artificial intelligence solutions create more opportunities for businesses to streamline their operations, the key challenges for managers are to identify the appropriate use cases for automation solutions in their organisations and to integrate the solution effectively to meet the objectives of both the firm and its employees. This case study examines the impact of implementing a machine-learning robotic process automation (RPA) solution that is aimed at reducing manual data entry tasks for employees in a financial services firm. The study employed an action research approach to follow a single team in the firm before and after the RPA implementation — a period of six months. The findings showed that RPA improved productivity in the team and created more positive work experiences for employees, as they had more time to dedicate to creative, cognitive, and customer service tasks. The study also found that the roles of employees were being redefined during the integration process, with employees reporting a high potential for broader transformation in the business as a result of the RPA implementation.","PeriodicalId":404746,"journal":{"name":"The South African Journal of Industrial Engineering","volume":"288 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116513814","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

CELLULAR MANUFACTURING LAYOUT DESIGN USING HEURISTIC CLUSTERING ALGORITHM AND LPP MODEL 基于启发式聚类算法和LPP模型的元胞制造布局设计

The South African Journal of Industrial Engineering Pub Date : 2021-08-31 DOI: 10.7166/32-2-2340

S. Ramesh, N. Arunkumar, R. Vijayaraj

{"title":"CELLULAR MANUFACTURING LAYOUT DESIGN USING HEURISTIC CLUSTERING ALGORITHM AND LPP MODEL","authors":"S. Ramesh, N. Arunkumar, R. Vijayaraj","doi":"10.7166/32-2-2340","DOIUrl":"https://doi.org/10.7166/32-2-2340","url":null,"abstract":"This mathematical model forms machine cells, optimises the costs of unassigned machines and components, and designs the shop floor cell layout to have minimal movement of materials. The complete similarity measure algorithm forms machine cells and part families in a refined form. Later, exceptional elements are eliminated in the optimisation model by using machine duplication and sub-contracting of parts. Then the shop floor layout is designed to have optimised material movements between and within cells. An evaluation of the cell formation algorithm’ performance is done on the benchmark problems of various batch sizes to reveal the process’s capability compared with other similar methods. The data of machining times are acquired and tabulated in a part incidence matrix, which is used as input for the algorithm. The results from the linear programming optimisation model are that costs are saved, machines are duplicated, parts are sub-contracted, and there are inter- and intra- cellular movements. Finally, the output of the inbound facility design is the floor layout, which has machine cell clusters within the optimised floor area.","PeriodicalId":404746,"journal":{"name":"The South African Journal of Industrial Engineering","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133058481","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A STRUCTURAL EQUATION MODEL LINKING INNOVATION AND KNOWLEDGE MANAGEMENT CAPABILITY TO IMPROVE ORGANISATIONAL CAPABILITY EFFICIENCY 链接创新与知识管理能力以提高组织能力效率的结构方程模型

The South African Journal of Industrial Engineering Pub Date : 1900-01-01 DOI: 10.7166/32-2-2473

J. S. Travern, Sugandren Naidoo, A. Rajcoomar

引用次数: 0

SYSTEMIC EFFICIENCY: A KEY CONSIDERATION IN THE DESIGN OF NEW DEDICATED RAIL FREIGHT PROJECTS IN SOUTHERN AFRICA 系统效率:在南部非洲设计新的专用铁路货运项目的关键考虑因素

The South African Journal of Industrial Engineering Pub Date : 1900-01-01 DOI: 10.7166/32-3-2635

F. Mulke, J. Havenga, J. van Eeden

引用次数: 0

SIMULATING THE SENSITIVITY OF UNDERGROUND VENTILATION NETWORKS TO FLUCTUATING AMBIENT CONDITIONS 模拟地下通风网络对波动环境条件的敏感性

The South African Journal of Industrial Engineering Pub Date : 1900-01-01 DOI: 10.7166/32-3-2616

Ryan Fair, J. V. van Laar, K. Nell, D. Nell, E. Mathews

引用次数: 1

SELECTING A PUBLIC SERVICE DELIVERY ASSESSMENT TOOL FOR SOUTH AFRICA: AN APPLICATION OF THE AHP METHOD 选择南非公共服务提供评估工具:ahp方法的应用

The South African Journal of Industrial Engineering Pub Date : 1900-01-01 DOI: 10.7166/33-1-2547

O. Ajayi, M. de Vries

引用次数: 1

SUSTAINABILITY AND THE CONCEPT OF SHARED VALUE AND THE 4TH INDUSTRIAL REVOLUTION: A BIBLIOMETRIC ANALYSIS OF TWO SCIENTIFIC NETWORKS 可持续性、共享价值概念和第四次工业革命:两个科学网络的文献计量学分析

The South African Journal of Industrial Engineering Pub Date : 1900-01-01 DOI: 10.7166/32-3-2609

Inge de Wet, de Kock Imke

引用次数: 0